Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,632 total complaints in the last 3 years.
21,490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in reference to an item that I need to return for a Refund. The return process has been initiated but I'm very concerned about not receiving my refund because AMAZON has decided to make it hard for a customer to get their refund if they do not do the following:I received an email that said I needed to upload a government picture ID to a third party in order to receive my refund. If I don't:You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ######. Also, you will not be able to investigate this order issue further. Tell me who would want to continue to shop at AMAZON if they are treated like this and AMAZON keeps their money and the product that was returned. When I called AMAZON and spoke with a customer service rep, I asked them to send me a copy of the written policy and the customer service rep said that they could not do that. I asked to speak to someone higher that handles this. I was told there is no contact number to speak to anyone about this and that it's only the email and nothing else. NO WRITTEN POLICY AND NO WAY TO CONTACT ANYONE TO DISCUSS THIS.This is totally unfair and does not make any sense. I refuse to upload my personal ID to a third party. AMAZON did not ask me for an ID when I purchased the item and now all of a sudden they want to make it difficult for customers. Like a lot of people, I've been a PRIME member for years and have purchased a lot of things from AMAZON. I have never had any issues with AMAZON until now.
Business Response
Date: 12/14/2023
Hello Lene,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/14/2023
I sent the order ID earlier today to *********************************

Business Response
Date: 12/15/2023
Hello Lene,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've verified that our Specialist team requested the details of a government issued ID to proceed further with the refund. I can certainly understand why this was distressing. We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ID was required to validate your account.

This is primarily for the trust you have placed in us to maintain the safety and security of your account.

However, I understand your hesitation with regard to submitting your government issued ID for verification.

While we are unable to process a refund manually without the verification of your ID, you can still receive a refund by waiting for your return to be scanned/processed at our **************.

Please note: after the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.

As the item was scanned as received by the return carrier on October 27th (Return Tracking Number:
1Z1942RX2600684237), it should be processed and refunded by November 27th, at the latest.

To see how long it will take to receive your refund based on refund method, or to learn more about the refunds process, feel free to visit our Refunds help page here:
*************************************************************************************************************.

I hope this helps. We look forward to hearing from you again.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/15/2023
Hello,

We would like to correct the following:

"As the item was scanned as received by the return carrier on October 27th (Return Tracking Number:
1Z1942RX2600684237), it should be processed and refunded by November 27th, at the latest."

The correct information is as follows:

As the item was scanned as received by the return carrier on Dec 13th (Return Tracking Number:
1Z6E55402669670998), it should be processed and refunded by Jan 13th, at the latest.

Thank you for your understanding.
Customer Answer
Date: 12/28/2023
Amazon received the returned item and they have issued a full refund.
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items on November 20, 2023 and called in regarding my refund status. I was told my refund would be provided by 12/11/23. Today is 12/12/23 and the items have still not been processed nor a refund initiated. I called in again and Amazons account specialist team is telling me per their policy, I need to provide an ID to verify my identity. They told me I can view this policy online and I asked the title of it for me to search. I immediately was hung up on therefore it makes me uncomfortable providing my sensitive information to such unprofessional people. No other time have Ive been asked to provide an ID for any ********************** return online. They say if I do not provide this information within the next days my refund claim will be closed and they will not investigate it any further.
Business Response
Date: 12/23/2023
Hello *************************,

I am Meraj from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/23/2023

Complaint: 20996528

I am rejecting this response because:
On December 12, 2023 I submitted my id for verification. I received the email confirmation attached confirming it was submitted. Representatives are telling me that I have not submitted it, despite receiving the email confirmation that it was indeed submitted to Amazon.
I reached out after 3 business days as indicated and was told the same thing over and over it is now December 23 and I have not received a refund or proper response
Sincerely,

*************************
Business Response
Date: 12/30/2023
Hello *******,
I'm ***** from Amazon.com.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive refunds for the returned orders.

I request you to please share with us -

1. Order numbers associated with your purchases.

2. Please mention names of items and quantities under each order that you've returned along with the return tracking ID.

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/03/2024

Complaint: 20996528

I am rejecting this response because:
Order # *****************

These items were returned on 11/20/23 with tracking number 1Z6E55409065736885

Hilinker Women's Leopard Bikini Swimsuits V **** High Waisted - 1

Viottiset Women's One Shoulder Cut Out One Piece Swimsuit High - 1

Sheln Women's 2 Piece Outfit Sleeveless Round **** Tank Crop Top - 1

VAKAER Sling Bag for Women, Small Crossbody Bags with Adjustable - 1

Sheln Women's Twist Plunging **** Ruffle Crop Blouse Top 2 Pieces - 1

LYANER Women's 2 Piece Outfits Self Tie Knot Crop Top and Mini - 1

Blooming Jelly ****** One Piece Cutout Swimsuits Tummy Control - 1

lyMoo ****** 2 Piece Set Tracksuits Outfits Side Split Short Sleeve - 1

Trendy Queen ****** Jumpsuits Two Piece Outfits *************** 1

SHENHE Women's Allover Print Drop Shoulder Button Down Shirt - 1

Sincerely,

*************************
Business Response
Date: 01/08/2024
Hello *************************,
We appreciate you taking the time to respond to **.
I'd like to inform that the order ID that you provided is invalid and doesn't bring any search results in our system.
I request you to please recheck and help us with the correct order ID.
Customer Answer
Date: 01/08/2024

Complaint: 20996528

I am rejecting this response because:

the order number is 113-5041446-9943428

this is copied directly from my orders page.

Sincerely,

*************************
Business Response
Date: 01/12/2024
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I thank you for helping us with the order details and list of items. I'm sorry for the delay in processing your refund.

Without any further delay, I've issued full refunds on the items that you mentioned under return tracking ID 1Z6E55409065736885.

Refunds will be processed to your original source of payment within 3-5 business days.

Regards,

*****
Amazon.com

*****************************

Customer Answer
Date: 01/12/2024

Complaint: 20996528

I am rejecting this response because:
This has taking me over a month to resolve with countless calls and emails into Amazon, and now the BBB. *** also paid accrued interest on my credit card for these purchases that were returned on 11/20/23 and just now getting a refund which still hasnt hit my account now as of 1/12/24 almost two months. I feel it should be good faith on Amazons end to issue a gift card for my inconveniences. Is this possible?

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order back in July that never arrived. Now Amazon is refusing to do any refunds or credits or anything. Order# ***-8406056-7180203 placed on July 12, 2023. The items missing are: Loop Experience Ear Plugs for Concerts High Fidelity Hearing Protection for Noise Reduction, ************************* Sensitivity 8 Ear Tips in XS, S, M, L 18dB Noise Cancelling Black and Vegan Biodegradable Bamboo Charcoal Dental Floss with Refillable Stainless Steel Container | 33yds x2 | Extra Floss Refill | Natural Candelilla Wax | Peppermint | Eco Zero ****************
Business Response
Date: 12/23/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern with regards to the order ID that you mentioned (XXXX0203).

This order was placed in July 2023, Unfortunately, due to the age of this order, reliable tracking information is no longer. We usually advise our customers to report any delivery issues within 30 days after the Delivery date of their orders. Because of this, we won't be able to provide a replacement or refund for this order at this time.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/24/2023

Complaint: 20996484

I am rejecting this response because:
The order says: "On the way, but it's running late". How am I supposed to know when it's supposed to arrive? I spent $30+ and get absolutely nothing for my money. What happened to the $30+ i spent? It seems like fraud to me. I am a long time Amazon customer but this is making me want to cancel all my accounts, including prime.

Sincerely,

*******************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$464.39 was stolen from me on a Refund requested on: Nov 6, 2023 I sent the item back over a month ago. I have documented both my return tracking and conversations with Amazon customer service. I returned 3 headphones and received a refund for only 2 of the 3. All were returned on the same day in 2 separate boxes. I have all my receipts. I still have not received a refund for NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black. I have emails from Amazon customer service agents telling me my refund for this item has been processed. I also uploaded an ID twice! And still, they keep my product as well as my money. They are very greedy and incompetent. I have a case with the **** and the *** regarding these violations of human rights. If the customer does not like a product and decides to return it, it is there right to do so and receive a refund, you can't just keep their return product as well as their refund. Very weird company I'll take my business elsewhere or to newer better platforms.
Business Response
Date: 12/23/2023
Hello An P,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for uploading your ID.

I see that our team is still investigating/reviewing your submission. It can take up to 3 business day for us to finish our investigation.

Please contact us again after 24-December-2023. After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.

Thanks for your patience and understanding.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 20996379

I am rejecting this response because: I contacted Amazon on 12/26/2023 as stated above by Amazon CS. They have yet to refund me after even uploading my private documents 3 times! So far only 2 out of 3 items I returned on this order refunded. It has been over 2 months and I am ready to take legal action if this is not refunded.

Sincerely,

An P.
Business Response
Date: 01/04/2024
Hello An P,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Could you please write back to us with the order ID for the item yet to be refunded, so that I may investigate this further for you and assist you with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 01/05/2024
Hello An P,

I hope this email finds you well. Thank you for writing back to ** with the requested information.

I've issued a full refund for the NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black ( $429.00 ) [ B0CCZ1L489 ] from Order ID: *******************.

Refund Details:
Items
1 x NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black
Amount(s)
Principal: $429.00
Tax: $35.39
Total:$464.39

You should see the refund reflected in your credit card statement within 3-5 business days of the above date, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com
Initial Complaint
Date:12/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Asked many times to Amazon to close our seller account "USA-Super-Mart" but they are not closing and sending templated response again and again.
Business Response
Date: 12/14/2023
Hello from Amazon,

I am unable to locate any seller accounts using the email address provided within the complaint, ***************** For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Thank you.
Customer Answer
Date: 12/14/2023
Email on Amazon account is:
***************
Please let me know if you need more information.
Business Response
Date: 12/28/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their request to close/terminate their Amazon Selling Account.

We reviewed their request and confirmed that we are unable to close/terminate the account due to the remaining balance in their account $1.67.

The $1.67 was the amount carried forward from previous settlement period, including any amount that we were unable to transfer to the seller's bank account.

Kindly ask the seller to confirm if their bank account on file is valid, we can only proceed with the account closure/termination once the balance is cleared.

Also, ask the seller to confirm the below conditions before they submit another request to close/terminate their account.

- Fulfill any outstanding orders.
- Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
- Wait until you have a zero balance in your account (your next disbursement or charge date).
- Resolve all of your transactions with buyers, including issuing any necessary refunds.
- Confirm that you have valid bank account information on file to receive a final payment.
- Check your Performance Notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, December 11, I placed an order with Amazon for some Christmas presents. There was no problem with that order, but a noticed popped up that said if I purchased any product within the next 24 hours, I would get free shipping. There were no conditions, such as joining Amazon Prime, nor was there any minimum purchase required. The only condition was it had to be shipped to my home address. That was no problem since that is where they always ship products I order from them. Last evening, I attempted to place another order through Amazon, but they would not give me free shipping, so I canceled the order. I contacted Amazon and explained the problem, but the worker kept giving me the runaround. I am not out any money, so I am not seeking any financial compensation. However, this is the second time they have pulled this stunt with me, so I smell a bait-and-switch. In any case, it's false advertising, and it's against the law. All I want them to do is make good on their promise.
Business Response
Date: 12/26/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/27/2023
Hello *******,

I hope this email finds you well. Thank you for writing back to us.

It's true that we offer Extended Free Shipping. Once you place a qualifying order, you can use Extended Free Shipping for the next 24 hours without an order minimum.

You can learn more about how to qualify, and the restrictions, on our website here:
**************************************************************************************

I've verified that your first order, Order ID: *******************, placed on Monday, December 11, 2023 at 7:29 AM (PST), qualified you for Extended Free Shipping for the next 24 hours.

The next order I see on your account is for the 'Down Home' Audio CD, placed on Tuesday, December 12, 2023 at 7:31 AM (PST). You can review Order ID: 114-XXXXXXX-XXX4255 in your list of cancelled orders by selecting the cancelled section, in the 'Your Orders' section on Amazon.com.

Upon investigation, we find that the Extended Free Shipping benefit was not applied to your second order, as it was placed 2 minutes past the 24-hour time frame.

I apologize for any inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com
Customer Answer
Date: 12/27/2023
I realize the order you cited was placed after the offer was expired, but I attempted to place a couple of orders before then. I didn't go through with placing the orders because they were not giving me free shipping. I tried to contact Amazon about this, but I couldn't make the person on the other end understand the problem. Why were my other orders not eligible for free shipping? I repeat, I'm not out any money as a result of these orders, so I'm not seeking remuneration. I simply want some answers.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My items received were damaged, disco ***** broken and missing pieces . the tree was falling apart poorly made and the lights weren't working. I immediately returned the items. they received 11/29/2023 and when I ask on the status they are are asking for ridiculous personal information and giving me the run around.
Business Response
Date: 12/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to the order #***-3189761-8968259 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20995945

I am rejecting this response because:
I see the tracking updates and they are showing delivered to the Amazon facility. the items were returned to Amazon in a timely manner and Ive waited more the 2 weeks for my refund. it seems that this is an ongoing issue to reject larger refund amounts . I see these situations posted on social Media.
I would like my refund back to my original payment form .

Sincerely,

***************************
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has doubled my SINGLE order and has taken six withdrawals from my account and Ive been calling them for the last two weeks and first they tell me I will be refunded ****** then Im told on another call it will be *****. I havent seen a dime and every time I call I have to explain this long drawn out story again and when I give them the charges and ask what is this charge for they tell me they dont know cause they cant find!!!!!! Im at my **** end
Business Response
Date: 12/14/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the charges noticed on your account and for confusion caused with the assistance provided by our support team.

I've reviewed the details of the charges mentioned in your complaint and was able to relate the charges to the orders placed on your account and there isn't any double charge noticed on the orders.

I see that the charge for $57.94 is related to the order #***-8484938-5965058 and the charge for $128.82 is related to the order #***-0368715-9753075

You can view the details of the orders placed on your account here:

***********************************************************************************-9753075
***********************************************************************************

If you notice any double charges, I request you to kindly contact us with the charge ID's of the transactions for further review.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact us by phone here: ******************************************************************* follow the prompts.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023
This is not satis factory if I knew how to insert these pictures you would see why Im angry
Customer Answer
Date: 12/15/2023
NOT HAPPY
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Epson EcoTank ET-**** Wireless Color All-in-One Cartridge-Free Supertank Printer with Scan and Copy - The Ideal Basic Home Printer - ****** ****** Epson for my art and craft work on 11/23/2023 and have not received it yet. I have called Amazon several times since 11/23 and no one is cancelling my order and refunding the amount to Affirm. The customer service agents are dilly dallying all the time I call them and telling me that it will reach in the next 5 business days or they would cancel the order and return affirm the amount in the next 4-5 business days. I have not seen any of this happen, I would greatly appreciate it if you could settle this matter ASAP.Thank you.
Business Response
Date: 12/14/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-3622010-1631416.

I've reviewed the details of the order and see that the order was successfully cancelled and the purchase authorization was cancelled on December 13, 2023.

When you place an order, we contact your bank for a purchase authorization to verify your payment method but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023
Greetings,
I greatly appreciate BBB's help regarding this matter. Amazon has resolved this matter.
Thank you.
**************
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon keeps on withdeawing money from my account even though i spike to the supervisor from amazon. On December 1, 2023 they took ***** again in my bank account for $15.89. This amazon is stealing miney from me. This is not right when you call them they cant resolved any issue about. They thinks its okay just to take the ***** from my account i dont know if they do this to other people please BBB i need your help on this matter
Business Response
Date: 12/14/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charges noticed on your account for $15.89.

I've reviewed the details of the account registered with your email address ending in '@gmail.com' and see that the charges are related to our Prime subscription that is active on your account.

Further, I see that you have used the Prime video benefits under the subscription.

However, If you wish to cancel the subscription, you may contact us from the registered account to get the subscription cancelled.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

Most questions are answered in Your Account (***************************************) or in our Help pages (*******************************). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

******
Amazon.com
**************************

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