Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Amazon refusing to give my money by saying I have done fraudulent activity even I have not done anything like this.I have also provided the following documents.1. ID document 2. Bank statement 3. Tracking Numbers of all of my orders 4. Delivery confirmation of my orders from my courier 5. My Account Feedback screenshot 6. Invoices of my orders 7. Inventory Images 8. Label of my orders But still they did not disburse my funds yet and it has been 1 year.

  Business Response

  Date: 12/17/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 03/21/2023.
  
  Regards,
  Amazon

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25 2023, I purchased 4 ****** HOME Closet Doors from Amazon for a grand total of $1,137.44, order number 114-7667758-3484211.After the delivery, when I tried to install the closet door, I found out the size of closet door is not as described, the width is wider and they won't fit into the closet.So I initiated a return right after within 30 days. The return label provided by amazon was blank and I can't use it to ship back. Then I contacted the Amazon, the representative instructed me to ship the items back directly without the provided label, and promised that the Amazon will reimburse the shipping cost. Note that I have the written instruction in email from Amazon support.As instructed, I shipped back the purchase. However, when I contacted Amazon later to get reimbursed for the shipping cost of $632.49, Amazon representative has been holding back on this for several months and rejected to reimburse the amount.I am frustrated and have no option but file complaint against Amazon, and demand them to keep the promise and reimburse as agreed.

  Business Response

  Date: 12/14/2023

  Hello,
  
  Thank you for taking the time to provide us with additional information regarding customer claim on order *******************. Upon further review, we have decided to reverse our original decision and credited customer with return shipping charges. On this order, customer have now received an additional refund of $632.49 back to their original payment method.
  
  Sincerely,

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has deactivated my account and is refusing to allow me to remove my brands products from their warehouses due to a simple misunderstanding. Theyve deactivated my account for drop shipping out of policy, but I have never drop shipped at all! Im being treated very harshly for simply attempting to comply with international shipping laws, which Amazon does not seem to take into consideration. The issue is quite simple: I used my business name on packing slips/customs/shipping labels and not my store name. However, my business name is on my seller profile for all buyers to see, and the business name is required by law to be presented on all international shipments.I have fixed my shipping and invoice practices to be compliant with Amazons drop ship policies, but the evidence I provided to prove it is being blatantly ignored. I never imagined that such a simple error would lead to irreversible enforcement, especially when the issue is easily fixed! Will you please help me to get a fair review of my recent appeal to reinstate my FBM account? I completely understand where I made mistakes, and I have fixed those processes. Sincerely,Vygintas Klikna MB ******* (EXSOLID, A9T786NROYDXV)

  Business Response

  Date: 12/14/2023

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 14th, 2023.  
  
  Thank you,
  Amazon.com Seller Performance

  Customer Answer

  Date: 02/09/2024

  Amazon has deactivated my account and is refusing to allow me to remove my brands products from their warehouses due to a simple misunderstanding. Theyve deactivated my account for drop shipping out of policy, but I have never drop shipped at all! Im being treated very harshly for simply attempting to comply with international shipping laws, which Amazon does not seem to take into consideration. The issue is quite simple: I used my business name on packing slips/customs/shipping labels and not my store name. However, my business name is on my seller profile for all buyers to see, and the business name is required by law to be presented on all international shipments. I have fixed my shipping and invoice practices to be compliant with Amazons drop ship policies, but the evidence I provided to prove it is being blatantly ignored. I never imagined that such a simple error would lead to irreversible enforcement, especially when the issue is easily fixed! Will you please help me to get a fair review of my recent appeal to reinstate my FBM account? I completely understand where I made mistakes, and I have fixed those processes. Sincerely, Vygintas Klikna MB ******* (EXSOLID, A9T786NROYDXV)

  Business Response

  Date: 02/14/2024

  Hello,

  We have decided to reinstate this account and an email was sent to them informing them of this decision on 2/13/2024.

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Ordered on November 22, 2023 The amount of money spend: $79.99 What the nature of the dispute is: refund for a returned item Whether or not the business has tried to resolve the problem: No Account/Order/Tracking number: Order# ***-6962399-3702600, Tracking number:1Z67561Y9028157158 I've been a loyal customer at ********************** since 2009, and I have never had this happen before! I have already returned the item and they have already received said item. However, they are telling me that I need to provide a government issued Id to them before they can provide me with a refund? Why do they need my personal information to give me a refund to an Item i have already returned and that they already have possession of? Moreover, I keep getting conflicting information every time I talk with one of the agents. One will tell me there is an open investigation going on and the other agent will tell me the opposite. I will upload some of the emails i have gotten along with proof that I returned my item.

  Business Response

  Date: 12/13/2023

  Hello ******,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an order placed on our website.
  
  Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.
  
  However, we won't be able to provide any further information apart from this.
  
  I hope this helps! Have a great week ahead!

  Regards,
  ****************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One item I bought on Amazon arrived damaged. I have submitted the proof to Amazon. However, it refuses to issued a refund.Order 114-0438230-5128259

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 114-0438230-5128259.
  
  After careful review, we see the information communicated by our team is correct. Based on the records available, our team advised to upload valid ID, so that we can review and help you further. Without ID validation we are unable to proceed further. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20993821
  
  I am rejecting this response because:
  

  Amazon, as a company, was notorious for its behavior for collecting private information from its customers to make profit. 
  

  Refusing to provide a refund for defective products, even using the excuse of not uploading ID, is against the consumer law.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction: 11/23/2023 order number: 113-5178938-4793007 amount of money: $1054.7 what amazon is committed to provide: 2 Apple watches Nature of dispute: Amazon has received my return, however Amazon is not refunding me, and they are requesting outrageous private information (photo of drivers license ID) from me just to get the refund.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-5178938-4793007.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Amazon, ***** regarding a recent transaction that took place on [Sep 29th, 2023]. The transaction involved a total payment of $175.94 for various items, the details of which are outlined below.Transaction Details:Date of Transaction: [Sep 29th]Amount Paid: $175.94 Items Agreed to Be Provided by Amazon: [Ninja BW1001 NeverStick PRO Belgian Waffle Maker, Denali Screwdriver, Apple AirTag, Gerber Gear EXO-MOD Drop Point Fixed Hunting Knife, Black (31-003919)]Nature of the Dispute:The nature of this dispute stems from the fact that Amazon has not fulfilled its obligation to process my returns for the items mentioned in the transaction. I initiated the return process by dropping off the items at **** and I have provided tracking numbers for reference: [List the tracking numbers - 1Z67561Y9024813393, 1Z67561Y9024804670, 1ZR9Y4170397361465, & 1Z9758VX9043989108].Despite Amazon receiving these returns, the company has not made any efforts to resolve the issue or process the returns in a timely manner. Additionally, I have been requested to upload my ID as part of this process, but I have not received any instructions or communication regarding how to do so. This has caused significant frustration and inconvenience.Efforts to Resolve:I have contacted Amazon customer support on multiple occasions to seek assistance in resolving this matter, but the responses have been inadequate, and there has been a lack of effort on Amazon's part to address the issue promptly and effectively.I believe that Amazon's failure to process the returns, coupled with the request for extensive customer information (required I.D. to be sent virtually) without clear instructions, is not in alignment with the standards of customer service and accountability that ********************** should uphold.I appreciate your attention to this matter and look forward to a timely and satisfactory resolution.

  Business Response

  Date: 12/13/2023

  Hello *****************************,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an the refunds for returns done from your end for few items.
  
  Upon reviewing I see that from order #***-1292381-5782621 for Apple Airtag for $28.99 refund was not issued and from order #***-3636748-2432214, the items "Amazon Brand - Denali by SKIL 4V Cordless Stick Screwdriver with 10-Piece Bit Set and USB Cable ( $23.31 )", "Ninja BW1001 NeverStick PRO Belgian Waffle ****** **************** 5 Shade Settings, with Precision-Pour Cup & Chef-curated Recipe Guide, Black & Silver ( $69.95 )" and "Gerber Gear EXO-MOD Drop Point Fixed Hunting Knife, Black (31-003919) ( $39.53 )" have not been refunded as per your concern.
  
  So when I checked why these 4 items are not refunded, our specialist team tried to validate the returns from these items but they  couldn't verify the details of these returns and had to again verify your account based on the recent activity on your account and they requested you to provide the govt ID proof to verify your account through the below link:
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  
  *************************************************************
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  
  ************************************************************************************
  
  We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  However, we won't be able to provide any further information apart from this.
  
  I hope this helps! Have a great week ahead!

  Regards,
  ****************

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to file a complaint about my order, #***-4720907-9454657, which is currently severely back ordered. This order is a subscription, and its scheduled delivery date was set for December 5, 2023. However, as of today, the order has not been shipped. On 2023/12/06, I contacted Amazon **************** and spoke with Agent ***** B, who assured me that the order would be expedited. Unfortunately, a week has passed, and there has been no update on the status of my order.I reached out to Amazon **************** again on 2023/12/11. Unfortunately, I got disconnected from two agents (please refer to the attached transcripts) before finally connecting with a third agent. The third agent informed me that a ticket had been opened; I have not received any shipping confirmation.Given the significant delay in receiving my subscription order, I kindly request that the necessary steps be taken to expedite its shipment ASAP. Additionally, I would appreciate a refund for the inconvenience caused by this severe delay.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to delay for order 111-4720907-9454657. I've checked our records and see that, due to a delay on our end, the delivery date for your order has been revised. We typically notify customers whenever such delays occur, and I sincerely apologize that you were not notified in this case.
  
  Upon review, our team is working on getting the order on back on track and try to delivery as soon as possible. Kindly, allow us till Thursday, December 14, 2023 for delivery. At this point of time, we are unable to issue refund on the order, however for the delay I've issued $5 gift card on your account, you can use the same with your next orders on Amazon.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two items that I need not use and returned them to Amazon.Amazon is refusing a return even though there is proof that the package was received months ago. The order number was order 113-5882462-2103463.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-5882462-2103463.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase of a defective item and they dont want to give me the refund cause they want me to provide a government issue id for identification purposes but I been 15 years with Amazon

  Business Response

  Date: 12/13/2023

  Hello *********************,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an order placed on our website.
  
  Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.
  
  However, we won't be able to provide any further information apart from this.
  
  I hope this helps! Have a great week ahead!

  Regards,
  ****************

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20993670
  
  I am rejecting this response because:
  Is a sensitive and private info cause they want me to send a government id I to I dont know how many can get access to it and been more than 15 years buying stuff with Amazon they have my credit cards , addresses and all the info that any online store need to have they just want to make it harder to refund me  
  Sincerely,
  
  *********************