Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,836 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Near the end of July my husband, ***** and I placed a large order for several items. One of the items was silicone straws. The first box to arrive the packing list indicated that the straws were in the shipment and they were not. We called and received a package of straws. Last week Oct. 17, 2022, my debit card was charged for the straws that were never returned. The first package of straws never arrived. My bank said to talk to Amazon and Amazon said to talk to my bank. I just want my $11.23 refunded since the one package of straws is missing-never left the distribution center. There is an email about replacement never received by Amazon.
Business Response
Date: 10/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter.

We would like to investigate further in this matter, unfortunately I'm unable to locate the order as the order number is not mentioned in the complaint.

I've the account under this email address but I didn't find any order in this account. We request you to provide the order number to us so that we can review the issue and assist you further.

Also we request you to write to us from the email address which is mentioned in the amazon account where the order was placed. Please make sure to use the exact same subject-line while replying to us.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022
***********************

This is the email that I sent Tuesday night. I emailed from the ******************* yahoo account, I included the order number, and the ** number; and I included that number in the subject line. I just want my $11.23 refunded back to my bank card. Because there is not a package of straws to returned. The first package never was received.
Hello, I am emailing from the account that was used to place order number 113-3571480-7045020. Items that shipped on Aug, 1 sheet list the Silicone straws first, a 12 pack of **** inch straws. Price is $9.99-the straws were not in the box. So we called Amazon and ordered another package. All other items listed were in the box that had no packing material. I use the reusable grocery bags, the arch supports I use, and the crown was given to the young lady that needed to wear it.

Fast forward to Oct. 16/17 my Debit card was charged $11.23, because the first package of straws was not returned. We never received the first package so I can't return the package and would like the $11.23 refunded to my bank card.

You asked to be emailed from the account that was used to place the order then end of July. Your email was receivedOct. 28, 2022 in the afternoon.

** complaint number #********

Thanks **** and *******************

Business Response
Date: 11/05/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing from the correct email address. I apologize for the inconvenience caused to you in this regard.

After reviewing the order and the retro charge in it, I've issued a refund of $11.23 to the original payment method on Friday, November 4, 2022.

Refunds typically gets processed within 3-5 business days from the issue date. I've shared the details of the refund to the registered email address of the account where the order was placed.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-2846871-3752267 was delivered late. I pay a large subscription fee for Amazon Prime, and the service being provided does not match the service that was advertised. In this case, I ordered a Prime two-day shipment that was instead delivered in three days. Please provide a generous courtesy credit to make up for this failure of service.
Business Response
Date: 10/28/2022
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the delay in the delivery of your order and have researched the issue in detail. We regret the inconvenience caused.

Considering the issue, I have issued a $5 promotional credit to your account, this will apply automatically as a discount on qualifying orders shipped and sold by Amazon.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022
I guess I wasn't clear in the complaint. I would like a partial refund or alternately an extension of my Amazon Prime subscription because of Amazon's failure to perform.
Business Response
Date: 11/01/2022
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your request and the response we provided you earlier. The response was correct, as we are not able to issue more than $5 credit on this issue.

However, you do have options. While we cannot offer any extensions, refunds or additional credits at this time; you could request your Prime Subscription be cancelled and refunded.

If you wish to proceed, please reply to the email and we would be happy to request the cancellation.

I see you are disappointed with the information weve previously provided to you but this is the best solution we can offer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18317446

I am rejecting this response because they did not provide a partial refund for failure to provide service.

Sincerely,

***********************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Few days ago, Amazon abruptly closed my account without any prior communication. They claimed the below violations however I have not purchased or redeemed gift cards fraudulently and was a paid prime member since early this year. The system asked me to verify the proof with my address and statement, which I did, however later I got a automated reply stating account will be closed without any explanation. I tried calling the customer service but the team on the call wouldn't transfer to customer rep or provide any reasoning ***************************** account email: ******************* I recently bought 55inch FIRE TV from Amazon that requires Prime account, but without the access, I can't use TV anymore. Please ********** my account back to normal and they can ask any verification questions that I am ready to provide. Thanks.- We took these actions because you were using Amazon.com Gift Cards in violation of our Terms and Conditions. We cannot reissue the Gift Cards or provide a refund.If you believe you received this message in error, please call **************** at:Customers within **** and ******: ************** International customers: ************** --please assist.Thank you
Business Response
Date: 11/08/2022
Hello Chints,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern with your account while the account was placed on hold due to verification required for the gift card usage on your account.

We have reviewed your appeal and account; we have reinstated your account. You would be able to use the account normally.

For more assistance, please refer to the terms and conditions of use on our help pages. I am confident this would help avoid any issues going forward.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order was placed online with Amazon as a Prime member for a Miansai Men's 3mm Necklace as a Birthday Gift for my son. Surprisingly that Amazon shows it was delivered on 10/21/2022. That's not the case at all under *** tracking 1Z865WY50393459016. Using this tracking information I have concerns with Thursday and Friday logs. The logs appear to be incomplete in detail.* ************** does not state what facility-Thursday **** left Carrier facility - Thursday ***** pm left Carrier facility - Oct 21 Friday out for delivery **** am - Oct 21 Friday out for delivery 2 am - Oct 21 Friday out for delivery 619 am Most of the package was not delivered at all. I reviewed all cameras as well the front door camera that does not show *** delivering at 240pm or 1 hour prior or after the said time of 240pm. I have reviewed this with Amazon Management with the many of attempts to resolve and refund my funds paid toward the necklace. I am very disturbed with the matter this far and request your assistance making this wrong correct. This was a purchase directly with Amazon it appears they would like to review the matter with the vendor and Amazon stated the could not reimburse the funds based on the fact the vendor claim to have shipped the item. It's been an inconvenience and very distasteful my son did not get his birthday gift. I'm out of $121.54 paid to Amazon directly for the merchandise but not received from Amazon due to lack of logical efforts on Amazon's part. Again my cameras do not show a delivery at this address. I am not certain but it could have delivered elsewhere. We have take my packages delivered to the correct address that was ship here at our address as good citizens. With that being said we do not have the regular *** driver, as it appears his been out. Most important I did not get my shipment and request reimbursement for the funds paid.Thank you
Business Response
Date: 10/29/2022
Hello,

We have reviewed the issue filed for the order 111-3848146-3980263 and noticed that the Buyer didn't receive the item ordered.

A full refund for the claim amount was issued to the payment method Buyer used to place order .

-- Refund Date: 10/29/2022
-- Refund Amount: $121.90

Sincerely,
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon customer for many years and have left honest reviews for various products. On several occasions I have received the message that Amazon will not accept reviews from my account. The message includes an email address to make contact about "this decision." The address in question is "[email protected]."I have never received a reply from this address. Nor have I ever received an explanation for why I cannot leave honest reviews for items I have purchased from Amazon. This gives me great concern that Amazon itself is engaging in dishonest manipulation of reviews that does a disservice to its customers.
Business Response
Date: 10/28/2022
Hello,

We have decided to reinstate this customer's account.

We sent an email to the seller informing them of this decision on 10/28/22.
Customer Answer
Date: 10/28/2022

Complaint: 18317109

I am rejecting this response because:
This provides me zero confidence in the integrity of the Amazon review system as no explanation is provided.
Additionally, contrary to the email notice, I have never received a reply to ANY inquiry to the ***** address listed in my initial complaint.
The entire value of a review system is based on the transparent ability of honest customers like myself to know that ALL honest reviews are being collected and displayed.
It is apparent that Amazon, while saying they cannot, is actuallly CHOOSING to WILLfully not share additional information about their multiple decisions restricting my reviews. My reviews have only ever been honest with the intent of informing other consumers. This willful opaque behavior is deplorable for a company of their size.

Sincerely,

***********************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to Order# ***-7537339-8914618 for the product OneGX1 Pro 7 inch Gaming Laptop (11th **** Tiger Lake-Y **** i7-1160G7 / Iris Xe Graphics 96Eu/ Windows 10 Home / 12000mAh Battery / Wi-Fi6 / RGB LED English Keyboard) (16GB+1TB / WiFi). When I bought this laptop, it was advertised with a 3-year warranty in which the seller, Onexplayer, promised to fulfill any warranty issues at their cost within the warranty period. They stated they would provide shipment to a U.S. facility for repair if needed. About 3 weeks, I discovered that the battery had swollen and deformed the case in 3 directions, as you can see from the pictures. I contacted them through Amazon chat, and they initially refused to service the warranty, stating that it was only for 1 year. I got the Amazon team in involved (also sending some screenshots of their previous promises), and then they recognized the 3-year warranty. They recognized that the lithium ion battery was damaged. I requested a prepaid shipping label that abides by U.S. regulations for shipping damaged batteries. They have not been helpful in this regard, and have simply replied with 6-7 form emails where they tell me to ship it to an address in Washington at my expense and then they will allegedly reimburse **** have a couple problems with this:1)The company initially promised to handle all warranty claims at their cost. Therefore, they should be providing me with a prepaid shipping label that has tracking; this way the responsibility for the warranty remains on their side as it should;2)I have worries about shipping an item with a damaged lithium ion battery. What if it combusts? What would be my legal liability in such as case? I know that most large cell phone and computer companies have established procedures for shipping back damaged products (including with damaged batteries), so why does Onexplayer not have a process for this?
Business Response
Date: 11/16/2022

Hello ***********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the issue with OneGX1 Pro 7 inch Gaming Laptop you purchased.

I've checked and see that a member of our Amazon Business Escalations has already responded to this issue. Upon further review I see that the seller has already shipped a replacement battery and provide the
Tracking number: YT2231221266033314 (Yunexpress) and it looks like they did not require the return of the damaged battery.

Regarding the issue with leaving a review; as the product is no longer available, it isn't possible to leave reviews for the product. I'm sorry about that.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18312982

I am rejecting this response because:
*****,
At the time which you wrote this reply, the replacement battery for some reason has already been returned to the shipper; I never received it.
2022-11-12
22:28:53
The parcel has been returned to the sender----********,CN----********

2022-11-10
00:39:51
Arrived at Sort Facility ********----********

2022-11-09
23:37:31
Departed from Facility ********----********
22:03:46
Arrived at Sort Facility ********----********

2022-11-08
10:23:34
Shipment information received

It's been about 2 months since I opened the warranty claim and I still don't have resolution.

Sincerely,

*******************************
Business Response
Date: 12/01/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-7537339-8914618. We would request you to contact the seller and work with them. In case if the seller doesn't assist, you can reach out us again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/02/2022

Complaint: 18312982

I am rejecting this response because:

amazon has been of no help in this case.

Let that be reflected in the public record

Sincerely,

*******************************
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Details Ordered on October 18, 2022 Order# ***-8707***-0881014 I contact amazon support today oct 26, 2022. the sander that i purchased would work for a few minutes then turn off. I kept trying to fix the issue but it didn't do much. The agent asked if i wanted to return the item via **** I told them i live in a small town and that wasn't an option. So I asked if i could place the return in amazon locker, the agent said that option wasn't available. The amazon agent said that *** can pick up but that they would deduct the pick up from my balance from the refund of the sander. I didn't understand why. I told the agent no, that i could walk to the amazon locker. I kept getting a no. The agent comes back saying that supervisor approved for me to get refunded the **** after the product was received. I had already gone thru everything with that agent. My anxiety had gone up I'm sitting here with a panic attack and a headache.
Business Response
Date: 10/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I understand your concern regarding your order #***-8707***-0881014.

Upon checking the order I see that a return has been created on Wednesday, October 26, 2022 a notification email has been sent to you as well.

The return label was created for amazon locker return. You can go to the email and follow the instructions to return the item for a refund.

Once the return is received and processed refund will be issued.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18316801

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered an open package with an item stolen from the bag. **************** will not reveal the drivers name so I can not file a police report. I have him on video delivering the open package. If the driver didnt do it, why would he deliver a very noticeable tampered package. I have lost confidence in Amazon. Amazon will not let me talk to someone talk in *******.
Business Response
Date: 11/07/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointing delivery experience with Amazon Logistics.

I've forwarded this complaint to our Shipping and Delivery specialist team which handles these kinds of issues with Amazon Logistics. They have informed that issue has been escalated to the local delivery station management and they will be providing feedback to the driver. Due to privacy rules we can't share any details regarding our investigation, including the driver's name. I can assure you that this situation will be addressed swiftly and appropriately.

Regarding the inability to transfer to an U S associate; All ********** within Amazon, regardless of location, have the same training and access to information. They maintain the high level of quality set for Amazon ***************** Hence, they do not have an option to transfer calls to U S associates. However, I apologize if your recent experience was not up to our usual high standards. I'll make sure the appropriate people in our company see your message.

I see that the missing item has already been replaced on October 12, 2022 and delivered on October 16, 2022.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My business orders from Amazon on a daily basis. We pay extra for expedited delivery and constantly have the delivery services lie and say they attempted delivery. We pay staff overtime to wait for expected packages. I have made several complaints about this situation and the staff at Amazon and they updated my delivery instructions for me. Today I waited to see for myself. The delivery driver made no attempt to deliver my package or contact me as the delivery instructions state the Amazon posted on my account. I have been sitting by the door waiting and no driver attempted to deliver anything. This is a reoccurring problem for my business. I called in 2 minutes after the driver claimed to "attempt at delivery". I got no help. I spoke to a supervisor 5 minutes after the fake delivery attempt. The supervisor made no attempt and told me they can't reach the contactor that makes the deliveries. This is ridiculous. As much business as my company does with Amazon we shouldn't be treated this way. I would rather pay more and work with a reputable company than order from Amazon when they use contractors in my area that are this terrible.
Business Response
Date: 11/01/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 25, I placed two separate orders within minutes of each other using the same card. The first order was for a portable Bluetooth speaker that I needed delivered by Thursday, October as promised by Amazon. ORDER #***-4507889-5182611. I then placed a second order for a toddler's jacket shortly after. Order #***-9843774-0065845. The total for the second order was taken off my card almost immediately after placing the order. Amazon failed to process my payment in a timely fashion, and I received an email 24 hrs later staying the payment method for the 1st order of the Bluetooth speaker couldn't be processed. I changed the payment method and noticed the shipping date was now changed to a totally different date that would prevent me from receiving the product in a timely fashion for a paying gig although I resubmitted payment method in a timely fashion. I called C/S twice. Spoke with a supervisor that not only lied to me, but also gaslit me and wouldn't provide me with an answer as to why my card was timely charged for the jacket (2nd order placed) and not the speaker. She told me that it was because I used a different payment. This is false as I used the same card for both orders. It wasn't until receiving notice 24 hrs later that there was an issue that I changed the payment. The supervisor refused to process the payment and said that it was up to the system and could take 24 hours to process the payment therefore delaying the shipment of the product even more so. This is false advertisement and I seek immediate assistance with resolution. I have also had to sit on the phone for over an hour with zero resolution or initiative to ensure timely delivery. Asking for a supervisor is literally impossible as the agent will just mute you and not even put you on hold and just say they have high call volume.
Business Response
Date: 10/28/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with us on the card decline and have reviewed the issue in detail. We regret any misunderstanding in communication when you reached us.

The first declined order was placed on Tuesday, October 25, 2022 at 8:15 AM (PDT), the related charge was $125.07. The second approved order was placed Tuesday, October 25, 2022 at 8:17 AM (PDT), the charged amount was $46.53.

A detailed review of the transactions revealed the decline code shared by the bank was "Credit Floor: Insufficient funds".

I would recommend you review the available funds on the card at that point in time, as the decline was communicated to us by your bank, we do not have detailed information with us. Your bank may be able to provide more help on this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.