Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,609 total complaints in the last 3 years.
- 21,563 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings, Better Business Bureau,I hope that you will be able to help with with one very concerning matter of mine.On March 13, I received a notification that I have violated intellectual property rights of the owner and sell counterfeited products, according to Amazon. For that reason, my account was suspended. I have investigated the matter, contacted Amazon, provided the information and documents they asked for, but still my account remained suspended. Amazon did not took my documentation or my arguments, why the products I sell are not counterfeited, in the account. I have lost the opportunity to reactivate my account, which means that I am no longer allowed to earn ****** a living, because I have invested all my savings in Amazon account. Therefore, at this moment I just want to have my money back to grant ****** an opportunity of fresh start. I have addressed Amazon on September 26, 2022 via e-mail addresses, which deal with funds disbursement. I have received the response September 28, 2022 in which I have been asked to provide additional information. I have followed the requested and provided necessary information on October 3, 2022, did not receive an answer in 7 days , submitted it again on October 14. On October 18, I have received the response in which Amazon stated that I have engaged in fraudulent activity and that my funds will not be transferred to me. Amazon refuses to disburse me my funds implying that I have engaged in fraudulent activity. I concur such depiction of my actions and state that I have never been doing something like that. I wanted to work via Amazon and provide my customers with best products, but since the Amazon refused to continue our partnership, I have to start somewhere else. For that I need my earnings from my Amazon account, which Amazon unjustifiably withholds and refuses to transfer to me. I sincerely hope that you will be able to convince Amazon do the right thing.Best regards,***************************Business Response
Date: 11/01/2022
Hello,
We have reviewed the Seller's account and require more information to complete our review.
We have requested the necessary information from the Seller via email. We sent this request to their registered email address on November 1, 2022.
Sincerely,
Amazon.comCustomer Answer
Date: 11/03/2022
Complaint: 18320572
I am rejecting this response because:
Hello, Amazon Team
I have read your response and I am afraid that you did not quite captured the intent of my submission transferred to you via Better Business Bureau. Main object of my submission was to retrieve my funds, which are currently held on my account, in full or partially. Unfortunately, I had to use such tool as BBB complaint, for the reason that my attempts of firstly, restoring my account and then disburse my funds within Amazon were unsuccessful. I would like to pin down it once again: sense of my submission was to retrieve my funds, not to restore my account, since it is not possible for the reason that I exhausted all my options within Amazon. However, in your response to me, you have stated that you sent me the information needed for your review, but in fact, you just sent me similar performance notification, which originally contained information about removal of the listing. I will attach screenshot of this notification to this message. This notification does not relate to my submission on retrieval of funds in any way, does not address occurred issue at all. Considering all the above, I would like to ask Amazon once again thoroughly look into my previous submission and take corresponding actions.
Sincerely,
***************************Business Response
Date: 11/16/2022
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 10/18/2022.Initial Complaint
Date:10/27/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings!I am writing to you regarding the issue with Amazon. They do not give me the approval to resell the AMSCAN brand. However, I have all the necessary documents and permission from the brand. I do not have any possibility of applying for approval. There is no button to submit all the required documents which I have for the brand. I do not understand the root cause of this problem. I have all the necessary documents to receive approval from the brand. But I do not have a button to submit them.I already know the steps on how to apply for approval. The issue is that when I am trying to apply for approval, I have the issue named "Your account does not qualify," and there is no button to attach documents. I applied to receive approval to sell pesticide products. Amazon accepted my documents and permitted me to sell them. It means that my account is qualified. I attached the following documents:1) Letter of Authorization from the Amscan brand.2) Invoices for the products I am willing to sell.3) A notification with Amazon approval to sell pesticide products.4) The list of ASINs I would like to attach to my inventory.5) A screenshot of the page that appears when I am trying to request approval for the Amscan brand.Please investigate this issue and assist me in receiving approval to resell products of the Amscan brand legally. Thank you in advance for your assistance and cooperation.Best regards!Business Response
Date: 11/04/2022
Hi,
We have received your gating application and an email has been sent to your seller central account with the details of our review.
Initial Complaint
Date:10/27/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
113-1340732-8281047 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchasedBusiness Response
Date: 10/29/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience regarding the account on hold.
I can see the team have restored the account. You should be able to access it now however the order you have provided was returned to Amazon. A refund has been issued back to your original payment method. If you still need that item, I request you to please place a new order.
Thank you for your understanding and patience.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:10/27/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was expecting a delivery and their tracking showed the driver near my home. The driver sent me a message that said he/she would be pulling up soon and I responded the door is open to please leave it in hallway. I was right on the other side of that open door. Suddenly my app shows the status as delivered and no package, no driver, and conveniently no photo. I was angry because it was clearly intentional since I JUST texted with the driver. I complained to Amazon supervisor ****** and expressed how angry I was and they asked to wait 24 hours in case the package appears. Now on the app theres suddenly a picture of the package being delivered to someone elses home. feel like this is a joke to this driver and when a customer complaints about a driver INTENTIONALLY not delivering a package it should be considered stealing and they should actually investigate and have consequences.Business Response
Date: 11/08/2022
Hello ******,
I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, the delivery partner couldnt meet our high standards in this instance.
We expect delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously. We're personally collaborating with the team to investigate this matter further and take the appropriate actions. Unfortunately, we're unable to disclose the action taken.
As a gesture of goodwill for the poor experience, I've issued a. 20USD Amazon Gift Card to your account. Your gift card will be available for immediate use. You can view your gift card balance in Your Account here: https://www.amazon.com/gp/css/gc/balance/
I've also requested a full refund of $14.32 towards the missing "Dokotoo Mens Casual Fashion Cargo Joggers Pants....." to the original payment method used. This refund will be processed to your **** Card with in next 3-5 business days.
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=114-4601698-2288223
We appreciate your understanding in this matter. We hope to see you again soon.Regards,
**************
Amazon.com
http://www.amazon.comCustomer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case# ******** follow -up. This complaint was not resolved by Amazon. They didnt give me a full refund. Due to this part being defective I dont expect to pay any return or restocking fee. Amazon has already given me enough problems about this part. Please ask the to refund all my money please. Thank You! ***************************Business Response
Date: 10/30/2022
Hello,
I am ********* from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused to you with your Amazon order #***-5418535-7049833. Upon checking I see that you've used old label which included restocking fee, so a full refund hasn't been issued. I've sent a return label with full refund on Sunday, October 9, 2022 at 9:08 AM (PDT) which should have been used for the return.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We appreciate your time and patience in this regards. We look forward to seeing you again soon.Regards,
*******************************
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to leave product reviews. Amazon has blocked my account stating a violation of community standards. This is an error. I only leave reviews when solicited by Amazon. To my knowledge all have been positive. I contacted Amazon directly and was informed to send an email to have the problem resolved. After a week I didn't receive a response and sent a follow up. Amazon's site states a response will be sent within 48 hours. Still no response. Leaving reviews is important as it provides valuable feedback to buyers. To block a customer from leaving a review erodes consumer confidence. I feel the review ban is due to an error in Amazon's review software. They need to respond and restore a customer's review rights quickly when an error occurs.Business Response
Date: 10/29/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the restrictions on the reviews. I'm sorry for the inconvenience caused.
I've escalated this issue to our team and I see they have restored your access on the account to write reviews and other community contents. Confirmation email sent on Saturday, October 29, 2022 at 5:27 AM (PDT).
I appreciate your time and patience on this matter.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Basically it's false advertising. Blink by Amazon says you can use a USB to record your clips and no have to buy a subscription. They put a limit on clips allowed to be recorded and then it stops recording. This has happened twice now. Each time I contact them they make excuses. The first time they sent me another module. Was fine until it reached that limit again. No where does it say for a limited number of clips can be recorded until a subscription is needed. I shouldn't have to pay. It advertises use a USB at no cost.Business Response
Date: 10/29/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the limitations on the local storage on blink devise.
I request you to please help us with the device type, name of the device you have and the registered email id on the ********************** account linked with your blink services to get this checked and help you further.
Please feel free to reply this email with the details for further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct. 8 I placed Order # ***-2993410-9760222 for a Wacom Cintiq Pro 24 Creative Pen and Touch Display for the price of $3,640.55 CAD. The order arrived late, and was defective - noisy fan, dead pixels. I tried to return the order via online means but was unable to get a prepaid shipping label. I contacted Amazon customer service and was told I would have to pay for return shipping, even though the item was defective. I protested since I am a prime member, the item was expensive, and defective. The agent insisted I was not eligible for free return shipping, refused to let me speak with a supervisor and finally hung up on me, even though I was not in any way rude to her. I called back and was finally able to get a return shipping label from another agent, though she also refused to let me speak with a supervisor to file a ocmplaint. I sent the display back immediately, and tracking indicates it was received Tuesday Oct. 18. I then contacted Amazon regarding my refund, and was told I would have to wait a month in order to receive my money back! I am very angry about this experience. I am long time Prime member in both ****** and the US, and Ipreviously bought two of these exact same monitors from Amazon (******), without any issue, however in this case the item was defective. Based on my poor experience with this purchase I now want to purchase the replacement directly from Wacom, and in order to do that, I need my money back from Amazon. There was no indication on the Amazon site when I made this purchase that there would be any change to the refund policy, which is normally immediate upon shipping, or at the very least on return of the item, and given the item was defective, I would expect that Amazon would immediately refund the purchase price upon receipt of the item. This was bought and shipped directly from Amazon - not a third party seller. This is a lot of money that I invested in a defective item. I have returned the display and now I want my money back!Business Response
Date: 10/29/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.
I've checked on it and I can see a full refund has been issued on your account on Friday October 28, 2022 at 6:32 AM (PDT). Total refunded:CDN$ ******* This should reflect on your billing statement within 3-5 business days.
I appreciate your patience on this matter.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/27/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER # ***-9677097-5790653 I canceled before delivery, and this order has two items:Roborock S7 MaxV Plus Robot Vacuum and Amazon Basics **************** Strip.They refund the $18 power strip but keep saying either this order was refunded for $18 or they didn't even realize that this order has 2 items and they can't just refund $18, that vacuum is $950. Also, I contacted them many times, and they want me to wait, it has been more than 2 weeks, I never received the package, and that package was never sent out, why they keep my money for so long, I'm talking about $1000, that's a lot. So I don't want to hear any excuses from them, I just need my money back.Business Response
Date: 11/04/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding refund for the canceled order. I'm sorry for the inconvenience caused.
I can see a full refund is issued on your account on Thursday, November 3, 2022 at 12:05 AM (PDT). Confirmation email sent on Thursday, November 3, 2022 at 2:55 AM (PDT). This refund should reflect on your account within 3-5 business days. I appreciate your time and patience on this matter.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.com
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