Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,821 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This matter has been resolved.

Customer Answer
Date: 10/26/2022
I placed order with Amazon. When I received 2 of the items, they were a fraud and not as described. I requested a refund. They emailed me ONE return shipping label with the 2 items listed on the return label. They received BOTH the itens back on Oct 18, 2022. They processed a refund for ONE item but not the 2nd item. I have contacted them repeatedly via phone, and chat and I never get my refund as stated. I have received emails confirming my return and I never get my money. These items were purchased using Affirm financing, so I am also being charged interest for their failure to refund my money.
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon selling account called **************** and it was deactivated on February 2nd, 2022. Ive been appealing my case via email but I have had no response from them so far. Besides, my funds remain on hold and I do not know its status. These are the email addresses Ive been using: [email protected], [email protected] and [email protected]. I need to know the last status of all the topics that were previously mentioned. Thank you so much for your time, I appreciate your time and your willingness to review my case.
Business Response
Date: 10/29/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 29/10/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/31/2022

Complaint: 18318845

I am rejecting this response because: I did not receive the information they said having sent on October 29, 2022 to my email. Please assist my case, I have long time trying to address this matter but the response it's always the same or automated responses.
I've been sending emails to these addresses: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], cust.service@******************, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], amazon-payments-seller [email protected], [email protected], [email protected], [email protected]

Sincerely,

*********************
Business Response
Date: 11/04/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 04 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Customer Answer
Date: 11/12/2022

Complaint: 18318845

I am rejecting this response because: I have several months trying to get in contact with Amazon, I've tried via mail but I have not received any response, only automated responses.
Sincerely,

*********************
Business Response
Date: 11/29/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Nov 30, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my mother's account because of suspected fraud without reason. My mother and I contacted Amazon on 10/5 to state there was no fraudulent activity and instead of fixing the issue at that time they sent a link to my mother's email to fill out information. The link was filled out stating the purchase in question was an actual purchase. On 10/7 her account was locked. I tried to contact Amazon multiple times from 10/7 through 10/17 to have her account unlocked. They refused without her giving verbal consent. 1. Verbal consent was given on 10/5 and 2. she was in the hospital dying. Amazon was informed of this and still would not assist. They informed me that the fraud investigation was still ongoing and a coat she had purchased (Amazon did collect payment) would not be shipped. 0n `10/13 my mother passed away. I contacted Amazon to get the coat sent to her house or issue a refund. I also asked that after they refund the account to then close her account. Instead, they closed her account and did not provide a refund nor send the jacket.
Business Response
Date: 10/28/2022
Hello *******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear that you did not get help with your complaint and share my condolences on your mother's passing. I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account. We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/28/2022
Email Amazon email 0.pdf shows the order number and order date of 10/1/22
Email "Amazon email 1.pdf" shows the same order number and that the shipment has been delayed. Amazon should have a system to find that order number even though they prematurely closed the account. I am looking for a refund or for that coat to be shipped to my mother's address. She did purchase it prior to her death. Amazon is taking advantage of her death to make a profit and that is not acceptable.
Business Response
Date: 11/01/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the order 112-0815560-0661013 and have reviewed the issue. As the account was closed, I was not able to verify details of the order.

Since we were unable to find an account with the information you have provided, I recommend you dispute the charge on the order directly with your bank.

I share the link to the help pages to what closing an account entails. I hope the information helps.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GBDB29JHRPFBDVYV&qid=1667312176413&sr=1-2

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18318452

I am rejecting this response because: Amazon is refusing to do what is right. When I spoke last to an Amazon supervisor, he told me that he had reported all previous customer service reps that handled this case due to their inability to resolve the issue and ship the item. I told this supervisor that the last agent (reported by him) was told that I wanted a refund for the purchase or to ship it to my mother's address (estate) since it was what she was purchased or charged for. Then I wanted her account closed so Amazon would not continue to charge her account for Amazon Prime. I was informed that a refund would be issued and then her account would be closed but allow 5 business days. After 5 business days, no refund, no coat and they refuse to look at backup data for the address, email address, and the order number that they have in their possession from emails they sent to my mom's registered Amazon email account.
Amazon's refusal to settle this and state that the account is closed so they cannot do anything is their way to take advantage of these situations and increase their profit margin. They locked her account after she confirmed she made a purchase. Would not unlock it when informed she was in the hospital and could not speak even though in her last conversation on 10/5 stated that I had her permission to act on her behalf, my mom died on 10/13 and I ask for a refund for the jacket and then to close the account. They pocketed the money and closed the account and now state they cannot access the information on her closed account is BS. All companies keep backup of data that they can access. However, they are refusing because it may hurt their bottom line.
Send the jacket as described in the email you received or a gift card to my mom's estate in the amount of the purchase (also found on that same email sent by Amazon).

Sincerely,

***************************
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/25/2021 I ordered a 44 Hisense smart ** from Amazon for $229.00. After 11 months the ** stopped updating which caused some apps not to work properly. I contacted Amazon and they transferred me to Hisense technical support and they said that my ** is still under warranty and I need to deal with Amazon since the ** was sold through them. I than spoke to an Amazon supervisor and they said Amazon will hold $50 as a restocking fee. I felt that its not fair to charge me a restocking fee since the ** stop working properly. Restocking fees should only be charged when you change your mind and decide to return the **. The Amazon supervisor said this is our policy. I think its not fair that my ** still under warranty (confirmed by Hisense representative) and Amazon doesnt want to give me a full refund.
Business Response
Date: 10/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the exact order you are referring to, please share the exact order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022
order #***-6725120-3546604
order date Oct 25, 2021
order total $244.46
Business Response
Date: 11/05/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the mentioned order #***-6725120-3546604.

The order was placed on Monday, October 25, 2021 and the return window for the item has expired on November 27, 2021.

The warranty was offered by the manufacturer only. For such cases we request customers to contact the manufacturer to avail the warranty benefits.

However, I see that an exception was made for this order and a return has been created. Refund will be issued after deducting the restocking fee once return center receives and process the return.

Unfortunately we will not be able to make any exceptions for the restocking fee.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/08/2022

Complaint: 18318152

I reject this response because the restocking fee should only apply if I change my mind and decided to return the tv. I contacted the manufacturer and they said that the tv is still under warranty and I need to deal with the seller which is Amazon. For this reason Im asking for a full refund because I feel as its unfair to charge me a restocking fee if the tv is not working as intended.

Sincerely,

*******************
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** yuan gift card on October 14th, I used it when it arrived in my mailbox, but Amazon banned my account the next day, I submitted the receipt but still can't cancel, and the account The commissioner sent an email saying that the account was closed. I contacted the customer service for a week to help me fill in the form, but there was no reply email to tell me the progress. I hope that my gift card ****$ can be refunded back to my bank card.
Business Response
Date: 11/09/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/11/2022.

Sincerely,
Amazon.com
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 17 ***** October 17 2022. My mother was going through my account for the month of October and noticed I was billed for ***** for Amazon prime membership. I do not have or have had a prime membership. So she called Amazon on October 17 2022 at 9:02 pm and spoke to someone and explained that I have no email associated with a prime membership but the lady did find the purchases from my debit card by the last 4 digits and said she was sorry and would refund my card ****** for 9 months. I did give her an email that was supposedly linked to the prime but when i try to recover password it says no email. And i explained that to the lady. My mom then called on October 26 and the gentleman was very rude to her and would not let her speak to a supervisor. I just want the refund put back on my card and then the issue will be resolved. And to cancel an account that doesn't exist.
Business Response
Date: 10/28/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the unidentified charges and have reviewed the account linked to the email in detail. We regret any misunderstanding when your mother reached us on the issue but will not be able t oissue any refudns at this time.

I was not able to find the charges for $14.99 for Prime on the account. If you believe you have an account which is linked to the Prime charge, please share the email or the exact Charge Description as on the card statement so we can research further.

However, even if we are able to locate the charges, we may have limited options. We cannot take action on third party accounts unless you are able to verify the ownership of the account due to account security and data privacy reasons.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has blocked me from reviewing products. I have reached out multiple times and have been told I could review products but I dont have the capabilities to review products anymore. Everytime I contact Amazon and they say I can review products again I try and am not able to.
Business Response
Date: 10/28/2022
Hello ****** And *******************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us on the reviews issue and have reviewed it in detail. We will not be able to reinstate the review privileges at this time.

Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

If you believe there has been an error, please submit an explanation. Your explanation should include evidence or examples that demonstrate that your account complies with our policies.

Our specialists would review your appeal and reply to you. Please reply to the email titled "A message from Amazon Review Moderation" sent from [email protected] on Thursday, October 27, 2022 at 10:45 AM (PDT) with your information. We cannot share any additional information about this decision.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a book, SERVANTS OF THE DAMNED, mailed on 10/17, tracking #**********************, reported it to Amazon, and they're obfuscating for weeks about payment. They owe me $18
Business Response
Date: 10/31/2022
Greeting from Amazon Services,

In order to investigate any account and payment related issues, the seller must contact Selling Partner-Support.

I understand the seller is asking about getting paid for Order ID: ******************* ASIN: ********** "Servants of the Damned".

The seller entered the **** tracking number ********************** in the Order Details. This appears to be an invalid tracking number:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=**********************
**** doesn't yet have a status update on this item shipped from the ************ Information is usually updated within the hour of your visit. Please check back soon.

The **** tracking number ********************** the seller mentions in the BBB Complaint is valid:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=**********************
Your item was delivered to the front desk, reception area, or mail room at 10:53 am on October 24, 2022 in **************************************.

Disbursements are linked to when the buyer receives the item, therefore if the tracking information is invalid, the order will not be paid until 7 days after the last date of delivery which is Monday, November 7, 2022.

The seller can edit order tracking information by going to Orders, and then Manage Orders. Enter the Order ID into the Advanced Search. Once they find the correct order, click Edit Shipment and provide the revised tracking number. Please allow 72 hours for the report and metric to reflect the changes.

In the future, the seller can purchase shipping directly through Seller Central to ensure accurate tracking information is entered and disbursements happen as soon as they are eligible.

I have included a few help pages for your reference:

Valid Tracking Rate (VTR)
https://sellercentral.amazon.com/gp/help/201817070

Valid Tracking Rate FAQ
https://sellercentral.amazon.com/gp/help/202014610

When will I be paid?
https://sellercentral.amazon.com/gp/help/14911

Use Buy Shipping services
https://sellercentral.amazon.com/gp/help/G200202220
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Seller account (AAT Holdings) has been locked for quite a long time now for "Suspicious Activity" and Amazon Seller Support has not responded to a single attempt by me to resolve this issue. I am prompted to contact seller support to resolve the issue but am asked to log into my seller account to contact them which I am obviously unable to do due to my account being locked. I attempted to call their customer support which contacted seller support on my behalf and then received an email that amazon seller support would reach out to me within 48 hours and it has been over a week since this with no response at all and not even a case ID number to go along with it. This is detrimental to businesses.
Business Response
Date: 10/29/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Oct 29, 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/29/2022

Complaint: 18317666

I am rejecting this response because: I have not received any sort of email that they are referring to. Please be sure it is the correct email. (***************************)

Sincerely,

Abanoob Teddawis
**************
Business Response
Date: 11/02/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 2, 2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/09/2022

Complaint: 18317666

I am rejecting this response because: you have not sent me a single correspondence regarding my account being locked.

Sincerely,

****************
Business Response
Date: 11/11/2022
Hello Abanoob Teddawis,

We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (https://sellercentral.amazon.com/gp/help/G200320980).

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon constantly promises a delivery date for the next day for Prime members, I pay for Prime and expect them to deliver by the promised time, during normal business hours. 7 to 5pm. Amazon consistantly says one day but means 2 or more. I base some purchases on that one day and they will still say by 10 pm but the pkg hasn't even left the hub. Meaning it wont arrive for another day. I am really tired of paying for a service they do not provide and lie about it. That is false advertising and I believe that is a crime.
Business Response
Date: 10/28/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear that some of your packages were delivered later than expected. We regret the misunderstanding on this issue and can relate to your experience.

Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here: http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Our shipping times are based on a variety of factors.

I am afraid, we do not have an option to offer adjustments or waivers for Prime. If your delivery is delayed beyond the estimated delivery date, you can refuse delivery or return the shipment for a refund.

You can also cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page to check eligibility and for options: https://www.amazon.com/mc

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.