Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,563 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered someone else's order to my house. The carton is enormous and has a heavy metal stove hood in it. I called Amazon to inform them that it was a wrong delivery. The first service representative apologized and said it would be picked up. Two days later, a return label was in my mail box. I affixed it but a few days later, the very large carton was still on my front porch. I called again and they said without an order number, they could not arrange for a pick-up and I would need to dispose of it myself. I again explained that the carton was taller than I was and too heavy to lift or move and how could I provide an order # when I did not place the order. They said they could do nothing else. I find this unacceptable. The order has nothing whatsoever to do with me. The Amazon driver delivered it to my house even though the Ship To address clearly has a ********, ** address on it. Amazon needs to take responsibility for this and have it picked up. Why should I have to pay someone just to move it and dispose of it since it is so heavy and unwieldy to handle.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint, I see that you are referring to the item which was delivered to your address that you didn't ordered.

I'm sorry that the delivery agent delivered to your address. As we don't have any information related to the item which you received there is no option create return.

In this case I request you keep or donate or dispose the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This all stated back in September 2, 2022 when I ordered the Baseus USB C Charger, 65W 3 Port Foldable USB C Wall Charger, Fast *********** Charger for iPhone 13/13 Mini/13 Pro/13 Pro ************************ S22+/S22, MacBook Pro/Air, iPad, Laptops, Pixel 6, Black. As always it was fast delivery and the charger seemed fine. I had purchased it to power my recently purchased NOVOO USB C Hub 8 in 1 USB-C Dock with Hidden Cable, Ethernet 4K HDMI Multiport Adapter 100W USB C Dongle 3 USB 3.0, SD/TF Card Reader, ********** for iPad MacBook Pro and ****** Windows Laptops. The same day the charger came I plugged into the Hub and immediately I saw sparks and my 1 yeard old HP ******* X360 went blank, black screen and nothing ever came back on. I called HP and they told me the price to repair was $1,160. I sent my laptop in to repair and I paid the $1,160. I proceed to call Amazon and spoke to a nice person who seemed to want to help me. After many attempts we got a supervisor what agreed to reimburse me for the repair on the laptop. The said they could not return the full $1,160 all at once because the system would not let us edit the returns. I agreed to a four payment schedule of $150 each. I received the initial $150 and then it stopped coming in. I called customer care and informed them of problem and they sand they had no recollection and I continued to press on until I found someone who was willing to help me. All hte conversation was retrieved from the server and everything was brought to light. The new representative informed that no one has the authority convert anything. I have written to customer support, I have written, the legal department and also ************** himself to his private email on Amazon. As it stands, there is an open claim from a third party to get my refund or I don't even know what to expect form Amazon. It is going and fast. How can you justify now wanting to replace a laptop that a product you sold damaged my laptop. I hope this makes a diffren
Business Response
Date: 11/01/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 11/05/2022

Complaint: 18321227
The order # is Order Placed: September 2, 2022
Amazon.com order number: 114-1560444-3555444 Baseus USB C Charger, 65W
This was the charger that damaged my laptop. As of yet I still do not have any resolution to my case and I had to pay the $1115 to get my laptop repaired. I sent emails, faxes to amazon and I got not even one response. The only response I got from the claims adjuster is that he had to file another claim to a third party because they did not handle that. So this seems to be the way things get done now, keep pushing the ball down unit people forget about it. I am so very disappointed the way Amazon has treated this especially when they have the call recording and the manager stated that he would take care of the repair costs and they verified these recordings. Plus on top of that I lost all my data on my laptop so I had to spend another 2 days configuring my laptop to the sate that it was before. I know this is a rare event (I hope) but I thought ******* would be the top leader in customer satisfaction and so far it has been handled very poorly.
Business Response
Date: 11/12/2022
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the defective charger that you received.

We'd like to confirm that the charger that you purchased was manufactured by *************** We have reported this issue to our Products safety team. The team has informed this safety concern appears to be an isolated incident. We will be logging this concern into our database to track for future occurrences.

We're unable to compensate on this issue from our end. You may contact products manufacturer company to report this issue and to claim compensation for the laptop damage.

As mentioned in our "Conditions of Use",Amazon will not be liable for any damages of any kind arising from the use of any Amazon product or service.

https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GLSBYFE9MGKKQXXM&qid=1668235754817&sr=3-4

However, I'd like to offer you a $50.00 gift card from our end as a gesture of goodwill. I'd request you to please approve so that I can add this gift card credit to your Amazon.com account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/14/2022

Complaint: 18321227

I am rejecting this response because:
Really, a $50 gift card. It is ok my friend keep it and give it to some one else. I don't want that gift card. I thought Amazon would do a better job than this after I was told by one of your representatives that they would refund my money. They have the call recordings and they were verified. Just so you know I have had a claim with your insurance company  Our Client:
Amazon
                Our Claim Number:         4A2209YBQYZ-0001
                Date of Loss:                     09/06/2022
                Claimant:                             ******************
Sincerely,
Product Liability Claims *************************************************************************************************************************************************************************************************************************************************************** | ******, *****
************ | EMAIL ***********************************************
www.sedgwick.com | Caring counts
Sincerely,

They have not done anything either. Basically I bought a piece of merchandise that was defective from you and because of a loophole you get away from any of it. I hope you experience this or something like it in the future. I ang going to ***** boycotting Amaozon and all it stands for and

***************************
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a longtime customer of ********************** and am highly disappointed with how I have been treated with them. I have spent over three months contacting them as my account is flagged for being a spam account (it is a normal account) and I am not able to write any reviews, and use my account normally. Every time I call I am transferred to a supervisor who assures me they will fix the issue (as they all see my account is flagged as a spam account). They then give me a date they will contact me by, and a date I will have my problem resolved. I wait, and wait, but I am NEVER contacted. The process repeats with no results. Three months, I have called and trusted their supervisors, only to get the run around when I call, and never be contacted back or have my issue resolved. My time is valuable, and this is an immense waste of it. Im encouraging everyone I know to get away from Amazon as they only care about sales and not ever fixing customer issues. Extremely frustrated to have gone through this.
Business Response
Date: 11/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ban on reviews. I'm sorry for the inconvenience caused.

I've escalated it and after reviewing the account once again, we have restored your account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear. Confirmation email sent on Saturday, November 12, 2022 at 4:56 AM (PST).

If you still get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I am a DISABLED VETERAN just trying to start my own reseller business and Amazon is making this IMPOSSIBLE. You see every time I try to sign up for a reseller account I keep getting the these same error message on their website. The Error Reads One of your seller account is terminated, so please use new credentials for registration and the other page reads, Not Authorized We dont have a seller account associated with that email address. Whats frustrating is I have never had a reseller account and I cannot even reach out to anyone at Amazon since it appears that no one works there. How in the h*** Does Amazon run a business where they have NO SUPPORT for Resellers, yet at the same time is screaming that they need more resellers. I cant even find anyone to speak with to be able to clear up this issue. I have never had a reseller account with Amazon, I have been a great customer of **********************. I even have an Amazon **** card. ***************************** my home have been purchased from Amazon. Why can't I open a reseller acount to begin selling goods? Why doesn't Amazon offer a phone number or email address so that you can speak with someone about this> Oh wait they do, but you have to log into the website that WONT ALLOW ME LOG IN........ Can someone please help? Anyone? PLEASE.. I can be reached at ************ Or at ******************* Thank you
Business Response
Date: 10/30/2022

The seller previously had a seller account associated with the given email, ******************** The account was automatically terminated due to inactivity. There is no path forward at this time and the seller will need to open a new seller account by using a different email address. The seller was advised of this information on another case they opened with Amazon Seller Support.
Customer Answer
Date: 10/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will open an new account by creating a new email address with Gmail. But one has to ask Amazon. In order for me to open a sellers account with Amazon they require a copy of your drivers license, a copy of your bank statement and a valid credit card. If I previously had an account with Amazon, that they closed for inactivity, then can they please provide me a date time and proof as to when I provided them with these documents? Otherwise this was not my account.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a pair of boots through Amazon that fell apart at the seams within 4 months of use. I have been unable to rectify the situation through contacting Amazon directly because the return window has passed. Having the boots literally fall apart is unacceptable.
Business Response
Date: 10/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the shoes order.

I've checked on it and I can see the order was delivered on December 30, 2021. Since we have 30 days return window, it expired on January 29, 2022. In this case, for any issues with the item, I request you to please contact the manufacturer directly to check on warranty (if applicable). They will check on it and will be in the right position to help you.

You may reach out to them through their website : https://www.keenfootwear.com/help/

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm being hassled about setting up a seller account. Ive provided an ID my bank account my credit card account and an electric bill statement and my account keeps getting deactivated saying they cant identity me. However I've been a customer for years and I'm using the same address and credit card I use for purchases. You also cant even reach anyone on the phone nor does anyone respond!!!
Business Response
Date: 11/01/2022
Greetings from Amazon services,
On checking the selling Account, the selling account is missing valid banking information and therefore your Seller Account for US is not currently Active.
https://sellercentral.amazon.com
To activate the Seller Account for US, please enter this information as soon as possible.
For more information, I would request the seller to visit the below help pages:
How do I update my bank account information?Visit this "https://sellercentral.amazon.com/gp/help/201146500" for more information.
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried working with Amazon to receive a refund on this item, they said I have to send back this very large item in order to get a refund, I do not have a box nor do I feel it is my responsibility to get a box and lug it over to the post office while I have more pressing health matters to attend to. I contacted the company on *************************** and no response on numerous emails an inquiries. The ******** page looks fake, there's customers complaining about the same issue with no response on their comments. This product was purchased during the pandemic for obvious reasons and now I cannot and have not been able to get a filter on AMAZON. I patiently waited until I was outside the return period and still no available filters. I want a full refund for this item to the original payment method or a check. I do not feel it is any of these customers resposibilities to refund an unavailable item or have to deal with an unresponsive company.
Business Response
Date: 10/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the "isinlive iL-380S Air Purifier...." order. I'm sorry for the inconvenience caused.

I can see the order is was delivered on November 6, 2020. I understand you are looking for a filter replacement and it is not available on Amazon. Generally we limit the returns to 30 days form the date of delivery however as the manufacturer is not responding, I see an exception was made on your account and we can help you get a refund however it requires to return this item.

I know you do not have a box for packaging, for this case, I've created a new return on your order through Kohl's Dropoff (No printer or packaging needed). I request you to please return it at ******, they will accept this return without any packaging and once we receive the item, a refund will be issued on your account.

I appreciate your efforts and understanding on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18320856

I am rejecting this response because the card that I used to purchase the item is no longer active. I am not confident if the payment is returned to the card on file that I will ever receive the payment. I would like the return to be credited back to my amazon balance and/or preferably to card ending **** on my Amazon account. I am grateful Amazon is willing to even accept this return given the time however, I am a long time Amazon customer and am disappointed an item I spent a good bit of money on to purify my house during a global health crisis is no longer available. Please let me know if you accept to return the funds to my card on file (preferred) or credit it to my Amazon balance. Thank you for your quick response and due diligence.

Sincerely,

*************************
Business Response
Date: 11/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back. I understand you would like the refund to other card or to Amazon gift card balance.

While the option to refund the order to a different card instead of the original payment is not available, I've created a new return for you to refund this order into gift card balance on your account. Please use the new QR code to show at ****** that is sent on your registered email today (Tuesday, November 1, 2022 at 8:11 PM (PDT)). Once the item is returned and we receive it at our return center, a refund will be issued on your account and you will be notified via email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the confirmation of return for refund to my Amazon account balance.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered three items on September 21, 2022 (Kaleidoscope Miracle Drops-Extra Strength, Majestic Pure ************************** and Advanced ********************** Bean Slimming Body Butter). I had previous delivery issues with Amazon (driver kept delivering my items to the wrong house). I spoke to several managers who stated they've made several notes to the driver to ensure my items are delivered to my home. They suggested I order something small to make sure so I did. I received the small order just to ensure they got it right (gel ink pens and foam ear plugs) so I order the above-mentioned items. I spoke with several managers (a few who were very rude) and they told me that my items were not reimbursable nor available for reorder. I asked them to look at the picture of the house for the small order I received and look at the picture of the house that the driver keeps delivering my items to. Even after that, they still didn't do anything. The last person I spoke with was ****** who stated based on their risk of loss policy, I would not be receiving a credit for items I paid for. She stated the risk of loss passed to me and not the carrier of the items. She stated an investigation was done and they can't offer a replacement or reimbursement for this particular order. She said I'm sorry we're not able to offer a refund or replacement for this order. She stated the risk of loss is located in our conditions of use. I searched the internet for hours one night putting in different addresses that were similar to mine. I wouldn't give up and I finally found the house that my items were constantly delivered to. I went to the house and the people weren't home so I left a note in their door. I received a phone call from the wife who said her husband told the Amazon drivers it was the wrong address and the drivers told them to keep the items or give them to their friends. I want my money back for the items I never received. Please help!
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding delivery issue with your orders. I'm sorry for the inconvenience caused.

I've escalated it to the team and we have conducted another investigation on this matter. Based on the results of our investigation, I can confirm that the information provided by our support team was correct. We aren't able to provide a replacement/refund for the reported orders at this time.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item via *** on July 17, 2022. I have a receipt with the tracking number and weight of package. I was recently billed again for the merchandise that the company "plush eyes" is claiming that the box received was empty. Clearly this is a scam and i would like a full refund back on my credit card for the amount of $238.92. the order number is 114-7123344-1077064 for ***** womens urban pop square sunglasses. The weight of the package is a clear indication that the box was NOT empty.
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding refund for the returned order. I'm sorry for the inconvenience caused.

I can see the issue was escalated to the concerned team and they have sent an email on Friday, October 14, 2022 at 7:02 PM (PDT). The team requested for some details to be able to proceed and help you further. The email was sent from [email protected] email id.

I request you to please reply to that email with the requested details. The team will look into it and help you further. I appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/10/2022, I placed an order ***-4520482-7769865 for $617.67. All items have been returned on this order. Nothing is in my possession. I have contacted Amazon over 10 times in the past 3 days. I get transferred, disconnected, and told that someone will get back to me. No one has returned my messages. I have asked to speak to managers and get disconnected. I'm beginning to think that these agents on chats are all bots. When they do not have an answer, they disconnect. I am still owed $189. Order # ***-4520482-7769865 (I have included the items that I have NOT YET BEEN REFUNDED FOR and Amazon has confirmed they have been returned, but I do not have my money returned yet).1) BTFBM Women one shoulder 2) Lifestride womens mexico wedge sandal 3) womens long sleeve cartidgan natural open front sweater in black 4) Ecrocoo womens sleeveless swing dress 5) girls weekend gift (3)6) zaful womens long sleeve dress off shoulder 7) romwe womens cute tie back ruffle strap 8) zanzea womens vintage floral lace 9) ********************* womens stretchy cartigan in coffee Refund due - $189
Business Response
Date: 11/16/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 114-4520482-7769865. Upon checking with the investigation team, the refund will be issued from the team once the item is received fulfillment center.

If the refund is not processed within 30 days from the day item received at fulfillment center, I request you to contact our customer service team so that they can take actions with the available options.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18320764

I am rejecting this response because:

Sincerely,

***********************

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