Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,563 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product on Amazon and I'm supposed to have free shipping on my Amazon Prime account. I was charged $89.97 for shipping. I want my money back!!!Order # ***-2852290-3752241 Items $76.98, so basically it cost more in shipping and handling than in the actual products themselves?
Business Response
Date: 10/29/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of any misunderstanding while placing the order referred to, I have reviewed the order in detail. We will not be able to issue refunds on the shipping charges on this order.

The order was placed with Cavalier Store, a third party seller on the Amazon platform, they handle their own shipping and returns.

Shipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.com. For instance, while some sellers will ship to international destinations, others don't. To see a seller's shipping rates and details, click "View shipping rates and policies" under the product description.

If you can't find the information you're looking for on the seller's storefront, you can contact the seller directly to ask questions. You'll find customer service contact information on each seller's storefront. Just click "Ask a question" on the top right-hand side of your screen.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18323995

I am rejecting this response because:it's false advertising. If you say that if you're a Prime member you get free shipping that did not occur. Also if you select "buy Now" it doesn't tell you that you have to pay shipping. You mislead me and Amazon has enough money to reimburse someone whom they mislead.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned a damaged Ring Doorbell purchased through Amazon.com, the Doorbell was not charging nor turning on. The doorbell was returned on 10/05/2022.I called on 10/27/2022, asking for the status of my return. The first agent told me that the doorbell was received at the warehouse on 10/07/22, and that it could take 60 days for the return to take place. I asked for the policy on the website that states it could take ********************************************* that there is no policy online, as it is an internal policy. I asked what if I do not hear from them in 60 days, the representative informed that at that point to contact the carrier. But he just told me the doorbell was received on 10/07.I asked to speak with a higher person. I was transferred to the supervisor which served of no help. ******, the supervisor, informed that I needed to wait 60 days, to see if the warehouse decides to refund. I asked, what if the warehouse does not want to refund, will they keep the damaged item and my money, he affirmed. I asked to speak with someone higher, and he declined to pass the phone to the next leader.
Business Response
Date: 10/29/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. I regret any misunderstanding in communication when you contacted us.

It can take upto 30 days for a return to be processed and confirmed for a refund to be issued, however, it is usually quicker.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
*****************************
Customer Answer
Date: 10/31/2022

Complaint: 18323903

The Amazon order number is 113-3950471-2133046.
I would also invite you to listen to the call, as training opportunity for your reps and supervisor.

Sincerely,

**** Canot
Business Response
Date: 01/04/2023
Hello ****,

I am Raman from Amazon **************** writing about the return refund that you have requested on your Order ID: *******************. We are looking into the matter and regret the issue is taking longer than expected.

We appreciate your patience while we look at all options and study the matter to provide a thorough and mutually acceptable resolution.

Thanks and Regards
Raman R.
Business Response
Date: 01/12/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the return of your order. While we expect the occasional problem with an order, we will not be able to refund you on the return as we have informed you earlier.

When an item is returned, it needs to be physically received and confirmed, in addition to the tracking showing delivered. In this case, notwithstanding the tracking, the available information does not show the correct item was received or verified.

Regarding the conversation, we have passed on your feedback to the correct internal teams for a detailed review. Please note this is internal, we will not be able to share information on our methods, findings or action taken.

I will have to refer you to the help pages on Amazon.com on how to package and return your items.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/12/2023

Complaint: 18323903

I am rejecting this response because: I did send the damaged ring doorbell and I have not received the refund. This has gone over 3 months. The tracking information states that the doorbell was received by Amazon early October 2022, yet they refuse to credit my account.

Sincerely,

**************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is engaged in fraudulent activity, I buy new and receive a product that has been used. So far this year I received talking buttons with someone elses voice and dog toys with teeth marks and fur. I also purchased sheets that stated 100% cotton to be sent micro fibre and sheets said to fit mattresses up to 17 but dont stretch to fit my 16 mattress. Thats just to name a few. Half the time the staff that responds isnt even addressing what I wrote in my concern. They also dont seem to grasp that sometimes a product is faulty past the 30 day return window as in day 32 or 36. Or that I had made multiple attempts to contact over 2 days spent 2 hours on the phone and waited 24 hours for two promised manager return calls that never came.This all inconveniences me the customer as their pick up service doesnt give you a time they will be there but expects you be there. How am I to work???Recently I ordered a LED dog collar that lit up for one charge and then stopped lighting up. I had a fight to be able to refund this product and now I have to take the day off work to be here for goodness knows when the driver will pick up. And last time they didtnt come on the day they said they would come. How is this a reasonable return process especially when the errors are that of the company and not just that I changed my mind. Ive called and emailed and no one would flex, even the executive staff work off a script as they all say the exact same things.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint:
The email associated with my complaint is *********************** and the orders last four digits are #****.

Sincerely,

***************************
Business Response
Date: 11/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing additional information, but I'm sorry that using the information provided from your end I see that there is no orders placed under that account.

I request you to share the complete order number and the account details on which the order is placed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18323662

I am rejecting this response because:It is clear the agent did not read the complaint and or failed to comprehend. The refund was granted.This has happened many times while trying to rectify this issue that the *** person doesnt respond to the concern but gives a random non related reply which is why I turned to the BBB. As I stated the issue was sending me multiple issues and expecting me to wait at home all day to hand the product directly to the delivery person which they require. They provide no time of arrival and expect you to be home. Amazon has sent me 15 used but sold as new or items (fraud) with misrepresented product descriptions (fraud) or defective items. Each time I am expected to take a full day off work to sit and wait for a pickup so I can personally hand the item over. Then when I try to get a reasonable resolution I am faced with responses unrelated to the concern I expressed.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an I-pad from Amazon. Advertised a 30 day return policy. Found the same one for $60.00 cheaper. tried 3 times to get a refund. None of witch speak English. What a waste of my time. The first time I was told to keep the I-pad and a refund would be issued. After the first conversation, i returned the call. Knowing that this didn't sound right or honest. I question the legality of the refund. I was sent 3 e-mails confirming this refund. I was told I would be refunded $319.00 within 7 to 10 days. Never got the refund. After another hour on the phone talking to another foreigner. I'm told that I have to take of work for someone to pick-up the package. In the ***** I would take returns To Kohls. I'm a long time customer and canceling my account with **********************. Now They sent me a return label. LOL What a waste of my time. Buyers beware. The right hand don't know what the left hand is doing. Know one speaks English and, they don't care about your time. Nothing in the advertisement to buy does it say anything about missin a day of work to let someone pick up the return. As I look now the price has been reduced. this has turned in to regret after all the money I spend with them.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint, I see that you are referring to the Order ID: ******************* placed on Thursday, September 29, 2022 at 4:13 PM (PDT).

I understand that the prices on website will keep on changing and we don't have any control over it.

Adding to that we don't have option to price match or offer any partial refund for the item.

However, as you already informed about the return. You can use the return label to return the item and once item received at fulfillment center the refund will be issued and you can reorder the item with low price .

I'm sorry but we can't issue any refund without item received at fulfillment center.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 14th 2022, we bought an Amazon ******** Model# K24NE5, Serial# **************** at BestBuy located at ***********************************************************************. We paid $364.99 with our BestBuy credit card. October 21st 2022, the Amazon ******* stopped receiving input from the Amazon ******* remote. We went to BestBuy and purchased a new Amazon ******* remote which also did not connect to the *** After many calls with Amazon and BestBuy support, they determined that we needed to buy another remote. We bought two more remotes from BestBuy ************************************* neither of which would connect. After more troubleshooting with both BestBuy and Amazon support, it was determined that we needed to have the ** replaced. We went into BestBuy and a manager said they would not help with this as they only have a 15-day return policy. They notified us that Amazon has a one-year warranty (amazon.com/gp/help/customer/display.html?nodeId=********** and since our ** was purchased in January that they should replace the *** After speaking with several different Amazon customer service representatives we were told by Amazon that our warranty expired in July of 2022. I spoke with a member of leadership named ***** and he stated that even though the warranty expired, he would refund the cost if we bought another *** This was confirmed by two other leaders named ******* and ******. On October 22nd we bought the ** on Amazon as requested, account ************************ Order# ***-4537588-4553032 for $436.99 and reported to him that we had received it. He then stated that he could no longer give a refund as his system would not let him. We were then advised to email [email protected] and their response was to call just customer service again. We will not call back anymore as we have spent nearly a week and countless hours on this matter. To resolve the problem, we expect a full refund for the ** as promised as well as Amazon Prime and Prime Video for free for life for our troubles.
Business Response
Date: 11/07/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the issue with the warranty issue with your Amazon ******* at BestBuy; I have reviewed all available options.

While we see your concern, on reviewing all the communication shared as well as the available options, I am able to request a refund exception for 50% of the cost of your Order# ***-4537588-4553032 to your gift card balance as a one-time exception, you need not return the items. We will not be able to offer any adjustments on Amazon Prime or Prime Video.

You will see the refund within 4-5 hours of issue on your account.

I will wait to hear from you and need your approval to go ahead with the request.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022
I decline your offer. That is unacceptable. I was told by three different employees that even if the warranty had expired they would honor the FULL refund if I bought a new TV. I bought a new TV as requested and Amazon.com, **** has yet to provide the FULL refund as promised. So Amazon.com, **** has forced me to purchase a TV under false pretenses. This is fraud. I have all the proof that I need of this correspondence to take legal action. I have already contacted a lawyer in King ******* Washington who has stated that this is fraudulent behavior. I am extremely offended by your offer. Amazon.com, **** made nearly half a trillion dollars last year and you can't honor the refund of $436.99 as promised? This feels like a personal attack at this point. I am a Disabled U.S. Navy Veteran and it would be nice if you would thank me for my service this Veterans Day by doing what is right and providing my family the full refund as promised and your Amazon Prime services for free. This ordeal has taken my time away from my family as I have spent well over 2 weeks and countless hours in back and forth with several different people and several different organizations. Do what is right, be a good person, and keep a customer.

Thank you,

***************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife ordered transmission fluid by mistake, and cancelled the order. I checked my bank and the money was taken out, but still not refunded. My wife called Amazon, they said the bank was holding it and then I ****** my bank and they said no, Amazon has a hold on it. I just got off the phone with them, they said the order was cancelled and it could be up to 48 hours for the money to come back. The order was cancelled in minutes, the money was taken from my account in less than a second, yet now I have to wait up to 2 business days, since today is Thursday, that could make it up to 4 days. Why can you take my money in a millisecond, but I have to wait days to get it back. Now I'm going to live off of $3 for until I finally get that back. My complaint is on Amazon's money holding system. They need to fix it, it's ridiculous.
Business Response
Date: 10/29/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. We would like to investigate further in this matter.

We request you to provide us the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022
The order# is 112-8278393-2590612.
Business Response
Date: 11/03/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and the order you've mentioned.

Upon checking I see that the e-mail address you contacted us with doesn't have an order matching what you described.

We only provide information and make changes when the request comes from the e-mail address associated with the account.

We request you to write to us from the correct email address which is registered under your amazon account, also please make sure to use the exact same subject-line so that we can recognize the issue.

Rest assured, once we receive the information from the correct account, we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-2987196-7378629 and Order# ***-4342334-7412248 are supposedly both in the same box that's available for pickup from the Amazon Counter at Whole Foods. I have stopped by 6 or 7 times in the last month trying to pick up these orders, but every time I'm told that they can't find the package and to stop by in a few days to check. It has now been a month and nothing! Not sure what to do.When I contacted Amazon ******************* they told me I needed to contact the courier, which would be Amazon, the company the customer no-service agent supposedly works for.I'd like my 3 items or a refund.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you didn't received both the orders. Upon checking both the orders I see that orders are lost during transit.

In this case I've issued refund for both the orders to your original payment method.

The refund will be added to your original payment method within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. On october 12th i did a purchase of 5 items (order 112-5719712-2786641). Out of the 5 items, one was a Apple MacBook Pro 2021 ($1,599 value). On october 19th, the package was delivered by **** After inspection, only 4 out of 5 items were present in the package. The $1,599 laptop was missing (photos attached).I contacted Amazon support by chat, and i was assured the following (chat transcript attached):1.- The rep offered a refund in 4 to 7 working days of the price of the missing item of $1,599, as the option to send the item again was not available in their system. He suggested reordering the item again.2.- I replied that the item price had increased ($300 more). The rep replied that once i received the reordered item, i will receive a refund for the difference in price.After ending the chat i reordered the laptop with confidence at the new price of $1,899, as minutes before the amazon rep had confirmed me both the refund for the missing item as well as the refund for the price difference (order 112-9371234-3640232).A few days later, after receiving confirmation of the arrival of the reordered laptop, i contact amazon's support again to ask for the refund (chat transcript attached). To my surprise, i received a completely different response this time. I was told that i wasn't going to receive any refund at all (for both the missing item and the price difference), because the shipping address was a forwarders address. Overall i paid for two units of the same laptop ($1,599 and $1,899) and only received one, at a higher cost than originally purchased.
Business Response
Date: 10/29/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your delivery on the order 112-5719712-2786641 and have looked into this matter. While regret any misunderstanding with the response, we will not be able to offer a replacement or refund at this time.

The tracking on the package shows it was delivered intact in good condition to the correct address on Wednesday, October 19 at 9:37 AM. Amazon is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered and accepted by a freight forwarder. I recommend contacting your freight forwarder for more details.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022
Complaint: 18321914

I am rejecting this response because i was given misleading information by an Amazon customer service representative.
I contacted Amazon support by chat, and i was assured the following (chat transcript attached):
1.- The rep offered a refund in 4 to 7 working days of the price of the missing item of $1,599, as the option to send the item again was not available in their system. He suggested reordering the item again.
2.- I replied that the item price had increased ($300 more). The rep replied that once i received the reordered item, i will receive a refund for the difference in price.

After ending the chat i reordered the laptop with confidence at the new price of $1,899, as minutes before the amazon rep had confirmed me both the refund for the missing item as well as the refund for the price difference (order 112-9371234-3640232).

A few days later, after receiving confirmation of the arrival of the reordered laptop, i contact amazon's support again to ask for the refund (chat transcript attached).

To my surprise, i received a completely different response this time. I was told that i wasn't going to receive any refund at all (for both the missing item and the price difference), because the shipping address was a forwarders address. Overall i paid for two units of the same laptop ($1,599 and $1,899) and only received one, at a higher cost than originally purchased.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern. I purchased the ************************* over the knee boot in the color bear on 10/12/2022 for a total of $252.28. I received the item on 10/14/2022. I was quite disappointed because I ordered a size 8.5 and received a 9.5. Also I was disappointed with the quality of the boot which did not reflect the item description listed on your website:Product Details Origin Imported About this Item Make a statement donning the ************************* Over-the-Knee Boots.Leather upper.Leather lining and insole.Zippered closure.Pointed toe silhouette.Description Make a statement donning the ************************* Over-the-Knee Boots. Leather upper. Leather lining and insole. Zippered closure. Pointed toe silhouette. Striking, stiletto-style heel. Leather outsole. Made in Brazil.The lining of the boot is not leather and the quality of the over all boot is poor. I initiated a refund on 10/14/2022 and dropped off to a *** location on 10/15/2022. I have confirmed it was received on your end on 10/18/2022. I have called multiple times questioning my refund as your policy states:A refund will appear on your bank account or credit card statement within the next 7 days.Every time Ive called to customer service Ive been told different information. Most recently today Ive now been told there is an issue with my return and I will have to wait longer. Im very disappointed with this process and quite frankly I would like to have this escalated. Amazon is holding my cash as this was purchased with my debit card ending in x1242.If someone could reach out to me with a call as soon as possible. Regards,
Business Response
Date: 11/03/2022
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the refund for the order #***-3580100-3961064.

I can confirm that a refund of $252.28 was issued on October 28, ************************************************** 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DEAR BBB, PLEASE HELP ME WITH MY ISSUE.AMAZON SUSPENDED MY SELLING ACCOUNT AND ACCUSED ME OF SELLING INAUTHENTIC PRODUCTS!I DID HAVE AN INVOICE TO SHOW THAT I PURCHASED ALL 3 PRODUCTS FROM *** SUPPLIER AND THEY WERE AUTHENTIC. ALL 3 PRODUCTS CAN BE FOUND ON SUPPLIER'S WEBSITE. THEY TOLD THEY WERE UNABLE TO VERIFY THE INVOICE.HOWEVER, SUPPLIER CONFIRMED THAT AMAZON HAS NEVER EVEN TRIED TO CONTACT THEM TO VERIFY ANYTHING!PLEASE, SEE MY LATES APPEAL AND THE INVOICE ATTACHED.THIS IS RIDICULOUS! THEY ARE JUST HOLDING MY MONEY!
Business Response
Date: 10/31/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18322053

I am rejecting this response because: they are illegally holding my account and my money. tell them that I will go to trial if they don't release my account and money. I purchased products from *** supplier and they never tried to verify it. It's pure scam what Amazon is doing and you can't even make any impact for protecting my rights. I AM LEFT WITH A HOBSIN'S CHOICE "take it r leave it". Amazon contract allowes them to leave all my revenues whether legitimate or not, and it is like unenforceable penalty clause; Amazon is going to use my money for its own purposes. THEY DO NOT EVEN HAVE PROOFS THAT MY ITEMS WERE INAUTHENTIC AND HARMED ANYONE ON THE AMAZON PLATFORM -> THEY HAVE NO RIGHT TO KEEP MY FUNDS AT LEAST.

Sincerely,

***********************
Business Response
Date: 11/24/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-09-23.

Regards,
Amazon
Business Response
Date: 12/08/2022
Hello,
seller account has been blocked since 4/8/22 and they have failed to submit invoices from a supplier that is valid. The invoices thus far provided have all been from the suppliers that are on the Amazon Failed Supplier List. Additionally, the plan of action submitted lacks accountability and understanding on what happened from seller's perspective. The account will remain enforced until invoices from a verifiable/valid supplier are submitted.
Business Response
Date: 12/15/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 01/04/2023
Hello ,

We have reviewed the information that you provided and reactivated your account. If you have any funds in your account, they are now available.

Please follow the steps described in your appeal to resolve and prevent future complaints about your listings.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************

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