Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,563 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This compain is regarding order number Order #***-8815115-7576224 From amazon . I returned items from This order but seller charged me back after almost a month later again because he doesnt recieve the item back. I spoke to the customer service and **** said I need to provide my state issue id to further invastigate the issue. I am so afraid to provide my personal information to the third party. I need my refund back . They cannot charge me for the item I alredy return . These are items -1. NordECO HOME Boho Pillow Covers 18x18 Set of 2, Decorative Throw $11.99 2.Yangest Dark Grey Twigs Lumbar Throw Pillow Cover Velvet Branches $14.99
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-8815115-7576224.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item (AirPods Pro) from Amazon while they were running a sale with 25% off. The coupon was applied to my order, but would not apply at checkout. I sent a chat to amazon support about the issue and they told me not to worry, just order the item and they will fix the discrepancy once the item is delivered. Once I received the item I chatted them and they told me they were not going to help me with the issue because the representative gave me the wrong information. I fought with them for over three hours and finally decided to return the item as it wasn't worth the hassle. They told me that I would get my money back once the item was returned, but they would not return a $20 promotional certificate that was on my account. After much more hassle I finally got them to return that. The item was picked up by *** and then lost. Amazon is now refusing to return my money unless I provide them with my ID so that they can "investigate abnormalities on my account". I have been a Prime member for probably close to 20 years and I have never been asked for such information and I am uncomfortable giving a company that already has a lot of my private information both historically and of buying habits a copy of my ID when they are also going to send that information to what seems to be a third party background check company. It is not my fault that *** lost the item, but I am being penalized for it nonetheless.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-0987609-2850647.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023
Why should I have to send a copy of my ID to a company that I have purchased and paid for a membership with for at least 15 years?
They have never asked me for this information before and I am not comfortable giving further information to a company that is going to supply that to a third party that is absolutely going to sell it to a data broker.
Why do they get to keep my money when the carrier lost it? I could have taken it to a *** store directly, but they REQUIRED that I have it picked up by ***. The page ON THEIR WEBSITE even says that they refused the delivery.
The attached screenshots clearly show that it was picked up and then they refused the delivery.
Their app/site says that the package was lost in shipping. I do not see how this is my problem to resolve and they need to return my money or I will dispute the charge with my credit card company. If it is now lost in shipment, but their app says that it was picked up, is it possible that the driver selected the wrong thing when it was picked up?
When I requested to return it I specifically requested that I be able to take the item back to the *** store with the standard QR code and they refused to allow it. They told me it HAS to be picked up and there was no option in the matter. Now it's lost when I tried to do something I know to guarantee safe return of the item.
Further, what "abnormal activity" are they claiming happened on my account? They say that there is this "activity", but they won't tell you what it is. When you call to talk to them and ask for information they transfer you to a special department that you can only transfer to if they say you can. If you press them for more information and don't do exactly what they say, they literally raise their voice at you, don't let you speak and then hang up on you. If you call and ask to speak to this department (because they hung up on you), that doesn't seem to have a name, they tell you it doesn't exist and you have only ever spoken to regular run of the mill customer service. Sounds to me like they just want to keep my money.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the ***** # ***-8396720-2969048, Amazon automatically created a "Pick up HUB" location in *******. So my order, instead of going to my default address, was delivered to a WRONG pick up location in Whole Foods *******. I contacted them several times via phone and chat, and more thant 10 representatives told me that they will be re-delivered, returned or refunded, but only one out of two item was refunded. I cannot go to that random address that Amazon created, and I need a REFUND. All representatives are from overseas (***** or some other country) and they all reply like AI saying "Don't worry, your request is successfully processed" "Your refund is issued. You will see the money in 2-4 hours" "You will receive an email in 2-4 business days", etc. They have been playing around with the customer's time and lying, without any solution. I request:$ ***** + tax (****) = $ ***** PLUS 3 HOURS OF WASTING TIME for CUSTOMERS SERVICE X $50 = $ ******
Business Response
Date: 12/14/2023
Hello *****************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the refund for one of the item in your order #***-8396720-2969048.

Upon reviewing I can see that our team has already refunded for both items in this order and details are as below:

1 x CESTATIVO Makeup Organizer for Vanity, 360 Rotating Bathroom Organizer Countertop, High-Capacity Skincare Organizer, Spinning Cosmetics Organizer for Dresser Countertop (3 Tiers, Amber)refunded for $24.72($22.42+$2.30 tax) to your gift card balance on Tuesday, December 12, 2023 at 3:56 PM (PST).

1 x mDesign Extra Wide Stainless Steel Bath/Shower Over Door Caddy, Hanging Storage Organizer 2-Tier Rack with Hook and Basket, Holder for Soap, Shampoo, Loofah, Body Wash, ***************, Matte Satin refunded for $34.17($30.99+$3.18 tax) to your gift card balance on Friday, December 1, 2023 at 8:19 PM (PST)

I understand this has been an inconvenience but we can't issue any further credit as we did send out an email for both refunds on the above mentioned dates.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a scooter for my grandson for his birthday in December, but I ordered it in October to make sure it got here without a problem. I went to put it together yesterday and one of the screws is stripped . It wont attach. So I called Amazon but they said it was too late for a return!!! They gave me the # of the manufacture and said to call them. I called and there was a message saying all lines are busy , please leave your phone # and well call you back. Its been over 24 hours and no phone call!!!
Business Response
Date: 01/04/2024
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the scooter. We regret we let you down on the occasion.

While its true that its too late for a replacement or refund, I would like to offer you a gift card of $75.41 which is the order cost. If its acceptable please let me know so that I can help you with the same.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/15/2024
They resolved the conflict. They reimbursed me for the scooter. Thank you for all your help. Im sorry it took so long to respond!
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item I purchased on Amazon.com. I returned the item on 10/12 and Amazon confirmed they received the item on 10/24. I received an email on 12/11 saying I did not return the item and they charged my card again. When calling Amazon to get the refund because I in fact no longer have the item because it was returned, they will not give me my money back unless I upload my government official ID for verification. This is a violation of privacy, they do not need my government ID and they now have taken my money for an item I no longer even have.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-3467529-4745002.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0281477-7535406 This package was never delivered to me. I received a phone call and was asked by a delivery person to come downstairs and receive the package - I informed her that I was not home. She said no problem, give me the *** and I'll leave it. I did, because I representative of Amazon, calling from an Amazon phone number asked me to. The package was not left on my doorstep, so either the driver took it stole it, or she left it at the wrong location. I immediately reach out to customer service and spoke to two difference supervisors who blamed me for giving her the *** and refused to provide a solution. This is a failure of Amazon and I would like a detailed explanation as to where my package is - did the driver steal it? Did she deliver it to the wrong place? I also want a refund or replacement.
Business Response
Date: 12/14/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has already reviewed this and below is the response from them :

"I'm sorry to hear that you still havent received your package #TBA310417594057 (order #***-0281477-7535406), even though the tracking says its been delivered.

The tracking indicates the package was delivered using a one-time password.

One-time password verification adds extra security to your deliveries as the password is only available in your out for delivery e-mail, sent on the day of delivery. It can also be accessed in Your Orders by clicking 'Track Package' next to the relevant order. The delivery won't be completed until the password is shared with the delivery driver. Therefore, we are not able to issue a replacement or refund on this order.

I encourage you to contact any person who may have had access to your one-time password and therefore been able to receive this package for you."

Here we cannot reverse their decision or share more details on this matter.

Requesting you to understand our limitations.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20998649

I am rejecting this response because:
Junk bot reply
Sincerely,

*******************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of ***** Castell Polychromos pencils. I DEARLY wanted them. However, when they arrived, they looked odd--the shrink wrap didn't look like it was factory. Sure enough, when I opened them they had been previously opened.....and there was someone elses' HAIR in the package. I called Amazon to process a return, and was informed that to get my money back, I would have to UPLOAD MY ID. This is a huge invasion of my privacy, and there was NEVER a warning when purchasing that I may need to provide such private information.I was told that if I returned them without providing my private information, that I would not receive a refund (and Amazon would keep the items). This is straight out THEFT. I have provided here proof that the pencils (....and the unwanted hair) were returned and all I want is a refund for the two items that I am returning (the pencils and the case I purchased for them...also returned because I had no use for it).
Business Response
Date: 12/14/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/14/2023

Complaint: 20998470

I am rejecting this response because:

The request for id is an unreasonable demand. Amazon did not require my ID to make the purchase, and I have been a customer for over 2 decades. DECADES. There is NO written policy anywhere that I can find on Amazons' site stating that an item would require uploading my ID TO THE INTERNET in order to process are refund--I HAVE LOOKED. There are dozens of other ways to verify id and that the bank account is mine (such as the way paypal does it, with a one time small deposit that is then reversed). Uploading my id for a return of $150 is unreasonably invasive, and I have asked for alternative methods to verify my id if for some reason, AFTER MORE THAN 20 YEARS AS A CUSTOMER ********************** suddenly needs to do this. I do not feel safe uploading my personal details to Amazon. I am happy to verify my identity in another way, but I do not trust Amazon with my information, nor that they wouldn't retain it for an unscrupulous purpose. Moreover, accepting the return and not refunding my money is THEFT. I returned the exact item sent to me (with the disgusting hair in the container which was the cause for the return), packaged BETTER than when I received it.
I hope Amazon is pleased with stealing $150 from a recent widow. The pencils I purchased were a Christmas gift to myself as a reward for making through an extraordinarily difficult year, with my husband passing away in July. I was sorely disappointed that they were used and returned (CONTAMINATED with another persons hair), and was hoping to buy another set that would NOT be in this state. I can't afford it now, unless I comply with an unsafe and unnecessary demand. Amazon now may steal money from customers? How on earth is this right? How on earth is this okay?

Sincerely,

***************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me without my providing private information to them. They sold me products which were defective, damaged, and not safety sealed. I just want a refund and even offered to return the product to them or send them photos. They are refusing to accept the return or give me a refund unless I give them private information.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-6295728-8889035.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: 20998466

I am rejecting this response because I received open, damaged food items and have offered to send them proof of their damage/being opened, or ship them back for a full refund. Instead, they are forcing me to give them private information in order to get my full refund, which makes no sense at all. I want my full refund I am owed, I have been shipped open, damaged food items this is unacceptable and hazardous.

Sincerely,

**********
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER 113-2513024-4080255 HERMIT TOOLS Pack of 9 Multi-Shape...$28.79 They confirm the return was received on December 8, 2023 but refuse to send return.The product was returned unopened and unused. They already provided refund for another product they received at the same time and same package.Item was ordered on Nov 18, ***************************************** US to resolve issue Asking for extreme personal information which they have not right to. There was no problem with processing and their receiving my payment
Business Response
Date: 12/14/2023
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/20/2023

Complaint: 20998432

I am rejecting this response because:
1) this is an order Amazon has already accepted payment for
2) Amazon shows on their site that they have received the product and they already refunded another product that was returned in the same return package
3) Amazon has never made me agree to or verify that they have the right to verify any personal information that puts me at risk of disclosure and criminal activity when exposed
4) Amazon gives no reason that they suspect there is any security issue or how or what right they have to my extreme personal information

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been hacked and the address and email on the account has been changed so I can't access it. I've called customer service but they couldn't access it to no avail. I just want to know who I can email to reaccess.
Business Response
Date: 12/14/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an unauthorized activity on your account.

Upon reviewing I could not locate any account with the email address provided by you.

I request you to please reply to this with email address or phone number active on the associated account so that we can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023
Currently awaiting a response but I had been sent a email.
Customer Answer
Date: 12/17/2023
The person responded back to me, but called me **** and completely disregarded the messages, it seems that the agent responded to me with someone elses response, I've replied with
"I'm not ****, and I don't think you even read my messages. I was hacked by someone who changed my email address to ***************************
but previously it was ******************** , and in my bbb messages I mentioned that I contact customer service who helped me with no avail"

hopefully, they contact me with the right information.

Business Response
Date: 12/19/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an unauthorized activity on your account.

Upon reviewing here since it is an account related concern I request you to please contact us through phone so that our internal team can review this and assit you further.

Please be informed that the account related concerns are best resolved while you are available online with us.

Hence I request you to please contact our support team through phone using the below link :

*********************************************

If the link does not work you can also contact them using the below phone numbers :

-U.S. and ******: 1-866-216-Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an unauthorized activity on your account.

Upon reviewing here since it is an account related concern I request you to please contact us through phone so that our internal team can review this and assit you further.

Please be informed that the account related concerns are best resolved while you are available online with us.

Hence I request you to please contact our support team through phone using the below link :

*********************************************

If the link does not work you can also contact them using the below phone numbers :

-U.S. and ******: **************
I hope this helps! Have a great week ahead!
Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 12/19/2023

Complaint: 20998382

I am rejecting this response because they still provided me phone numbers that I called, that hanged up on me and refused to help further, I have call logs to even prove my statements..

Sincerely,

***********************
Business Response
Date: 12/21/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an unauthorized activity on your account.

Upon reviewing here since it is an account related concern I request you to please contact us through phone so that our internal team can review this and assit you further.

Here as informed already all the account related concerns are best resolved while you are available online with us.

Hence I request you to please contact our support team through phone using the below link :

*********************************************

If the link does not work you can also contact them using the below phone numbers :

-U.S. and ******: **************

-International: **************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

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