Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,609 total complaints in the last 3 years.
- 21,563 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a former SDE3 L6 this is EXTREMELY disappointing .. it happens like 1 in ***** packages ... i return them and drop them off at Wholefoods ... i get a return email receipt ... and several weeks later i get an email that i have to return the item AGAIN ... order 113-7491703-2448212 .. item "return 2xCRYSULLY Men's Autumn Winter"Business Response
Date: 12/26/2023
Hello ******,
I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your email regarding an order placed on our website.
Upon reviewing I can see that you will not be charged for the return of the order.
By any chance if your card is charged for the order you can contact our customer service team and they will be able to help you with the refund.
You can contact our customer support team via chat or phone using the following link:
*********************************************
If the link does not work you can use the below numbers to contact us :
-U.S. and ******: **************
-International: **************
I hope this helps! Have a great week ahead!
Regards,
Vishal
Amazon.com
*****************************Initial Complaint
Date:12/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an item from Amazon Order date Nov 5, 2023 Order #***-1909778-1021049 Order total $219.42 (1 item)Initiated a return which then they arranged the pickup of the item, which was picked up on November 10,2023. The tracking from **** is 1Z67559Y2601773513 Which shows it was delivered on November 14. I was told I would receive a refund which I have not and after speaking to multiple representatives and been given the run around, they are now requesting a government ID for me to get my money back.Business Response
Date: 12/14/2023
Hello,
I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to order 114-1909778-1021049.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************
Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
Thank you for your patience and understanding in this regard.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
*********
Customer Answer
Date: 12/19/2023
Complaint: 20999193
I am rejecting this response because: the item says free returns I should not have to submit personal identification information to be determined for a refund. If Amazon is requiring additional identification for certain returns they should state that.
Sincerely,
*********************Initial Complaint
Date:12/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a package of cornbread mix. We opened the cornbread mix and it smelled a little weird but we made it and it was rotten tasting and could have made us sick. We contacted Amazon for a return or refund and we were told they could not help us and to contact the manufacturer. We contacted the manufacturer and they said to contact Amazon for a refund. We contacted Amazon again and they asked us to provide photo evidence which we could only provide an empty bag at this point. They responded to the photos and said we cannot issue a return for this item due to it being food for health reasons. I attempted to speak with a supervisor who was not helpful and ended the chat without me being able to finish speaking. I have disputed the charge on my credit card and they are now threatening to charge another card I have on file. Poor business tactics by a large company.Customer Answer
Date: 12/13/2023
111-8387532-6525810 Order numberBusiness Response
Date: 12/26/2023
Hello,
I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.We received your email regarding your order 111-8387532-6525810.While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers.Since this item is classified as nonreturnable, we require photo
evidence of the item's condition before we issue a refund or create a replacement order.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
*****Customer Answer
Date: 12/27/2023
Complaint: 20999137
I am rejecting this response because: I submitted the pictures requested by Amazon and they denied it even after pictures were submitted. Then I had one person on chat tell me they would refund me if I could provide proof that the product had gone bad. What did they want me to do? Send them a picture of vomit after it caused illness? Pretty subpar performance from Amazon especially when all of their customer service reps are from other countries.
Sincerely,
***********************Business Response
Date: 01/30/2024
Hello,
We have denied the customers request for a refund.We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the card issuer. Therefore, we will not be able to reimburse the customer. Please contact the card issuer for more information about reimbursement for this purchase. In the future, we recommend to file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting the card issuer.
We sent a confirmation to the customer's registered email address on **********.
Sincerely,
********
Amazon.com
============
Initial Complaint
Date:12/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I keep getting emails from Amazon.com stating youve been charged. These emails have pertained to items I have already returned, received a refund in, and then I am charged a second time. I reached out to amazon today regarding my most recent occurrence and amazon is stating they need me to send them a copy of my drivers license. ********************** is refusing to refund me for these items and any items in the future until they receive private information from me just to get my refund back on my original payment information. They informed me that I need to provide an ID or no refund, I have 6 days to do it, & if I don't the case will be closed & I'm not allowed to investigate further & no refund will be provided, BUT I can continue to shop with them. I will list the current items I have returned and they refuse to refund me below. Total for all items so far is $114.46. I also have items I need to return and would like to return more items for a refund but they are refusing to issue any refunds without personal private information. Are you able to assist me with this refund and future refunds without giving Amazon my private information? Thank you. 1. $39.58 on 12/12/23 for order number 114-2594540-1241057 2. $39.58 on 12/12/23 for order number 113-3217034-0857827 3. $35.30 on 11/27/23 for order number 114-3148825-3500203Business Response
Date: 12/14/2023
Hello,
I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to Order ID: *******************, 113-3217034-0857827 and 114-3148825-3500203.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************
Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
Thank you for your patience and understanding in this regard.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
*********
Initial Complaint
Date:12/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase from Amazon.com. When the item was received, it was to small. I paid $50 shipping to recieve the item, and they are telling me I am responsible to pay to have it shipped back. When I tried to ship it back, they *** and ***** both want over $600 to ship, and **** will not return it because the package is to big. I called amazon customer ********************, and they stated they would have the seller send email me a paid shipping label. A few days later I got an email stating the seller is having issues sending the label so for me to pay to have the item returned, then I can get reimbursed for my shipping. I have tried to call Amazon several times as I do not have over $600 to pay for shipping, and the item on cost a little over $400.All I want is to return the item and get a refund.Business Response
Date: 12/20/2023
Hello *********************,
I'm ******* from Amazon.com. I'm writing on the issue with the return for item in order #***-9203801-4171409.
As promised, I've reached out to our specialist team regarding the refund for return shipping charges and they have responded and stated that the seller has left Amazon platform. As there is no update with regards to return shipping charges, processed refund for the Order ID: ******************* to original payment method for $488.64 on Tuesday, December 19, 2023 at 12:50 PM (PST).
I hope this confirmation helps. Have a great rest of the day!Regards,
****************Initial Complaint
Date:12/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER PLACED November 26, 2023 TOTAL $227.98 I have returned the item and they are holding my refund demanding that I verify and send them a picture of my drivers license. How IS THIS ALLOWED?Business Response
Date: 12/14/2023
Hello *********************,
I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
I've reviewed your email regarding an order placed on our website.
Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.
However, we won't be able to provide any further information apart from this.
I hope this helps! Have a great week ahead!Regards,
****************Customer Answer
Date: 12/14/2023
Complaint: 20999045
I am rejecting this response because: it does not resolve the issue with the copy paste response. All they are doing is doubling down on the request for my ID. Still holding my refund captive.
Sincerely,
*********************Initial Complaint
Date:12/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB investigators,I am the brand owner and manufacturer of WEKVA ink cartridges. I am reaching out because Amazon deactivated my account (Storefront: Binzhoubanshuibaihuo, Merchant ID *************** due to copyright infringement on the Rights Owners packaging. The copyright violation was unintentional. I have taken significant measures outlined in my plan of action to prevent similar errors in the future. This includes a comprehensive overhaul of both product packaging and marketing to ensure no risk to any party associated with Amazon (Case ID ******************** multiple appeals, Amazon has not responded or reinstated my account. I seek your assistance in urging Amazon to review my plan and reinstate my account based on my efforts to be compliant.I value my Amazon selling privileges as the manufacturer and brand owner and apologize for any confusion this may have caused the buyer, Amazon, and the rights owner. Can you help me get a response from Amazon?Business Response
Date: 12/17/2023
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the seller of this decision by email on 11/13/2023.
Sincerely,
Amazon.comInitial Complaint
Date:12/12/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting almost a month for my refund from Amazon. I then saw that my return was not received and apparently lost in transit. When I contacted them for this issue to get fixed, they asked that I send them a picture of my government issued identification. This is a breach of my privacy and I would just like my refund back without having to send them my personal informatio after waiting for almost a month.Business Response
Date: 12/14/2023
Hello,
I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to order 111-0250461-2305861.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************
Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
Thank you for your patience and understanding in this regard.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
*********
Initial Complaint
Date:12/12/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed that someone from Amazon or maybe even an hacker had added two Amazon hubs to my account, once I realized that their was ******** on my account I deleted them. Since Ive deleted those hubs I havent been able to have access to my account. ********************** still cant resolve my problem Ive called Amazon twice in the last ************************************************************************************************* to people that dont know the answer to my problem then they will hang up again. Ive been trying them for three days now and it the same result. Nothing has or is being done about getting into my account. Enough is enough.Business Response
Date: 12/14/2023
Hello ********,
I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I am sorry to hear about the issue you faced with account.
I understand that you are concerned that your Amazon account might have got hacked.
This isnt a data security matter and our systems are secure. A very small number of customers had Amazon pickup locations added to their accounts in error, and we are working to fix the issue.
However, If you still have concerns about your account, you can change your password through Your Account at ************************************************************************.
Thank you for your understanding. We hope to see you again soon.Regards,
Himaja
Amazon.com
*****************************Initial Complaint
Date:12/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This compain is regarding order number Order #***-8815115-7576224 From amazon . I returned items from This order but seller charged me back after almost a month later again because he doesnt recieve the item back. I spoke to the customer service and **** said I need to provide my state issue id to further invastigate the issue. I am so afraid to provide my personal information to the third party. I need my refund back . They cannot charge me for the item I alredy return . These are items -1. NordECO HOME Boho Pillow Covers 18x18 Set of 2, Decorative Throw $11.99 2.Yangest Dark Grey Twigs Lumbar Throw Pillow Cover Velvet Branches $14.99Business Response
Date: 12/14/2023
Hello,
I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to order 113-8815115-7576224.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************
Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
Thank you for your patience and understanding in this regard.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
*********
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