Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,565 total complaints in the last 3 years.
22,056 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Asked many times to Amazon to close our seller account "USA-Super-Mart" but they are not closing and sending templated response again and again.
Business Response
Date: 12/14/2023
Hello from Amazon,

I am unable to locate any seller accounts using the email address provided within the complaint, ***************** For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Thank you.
Customer Answer
Date: 12/14/2023
Email on Amazon account is:
***************
Please let me know if you need more information.
Business Response
Date: 12/28/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their request to close/terminate their Amazon Selling Account.

We reviewed their request and confirmed that we are unable to close/terminate the account due to the remaining balance in their account $1.67.

The $1.67 was the amount carried forward from previous settlement period, including any amount that we were unable to transfer to the seller's bank account.

Kindly ask the seller to confirm if their bank account on file is valid, we can only proceed with the account closure/termination once the balance is cleared.

Also, ask the seller to confirm the below conditions before they submit another request to close/terminate their account.

- Fulfill any outstanding orders.
- Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
- Wait until you have a zero balance in your account (your next disbursement or charge date).
- Resolve all of your transactions with buyers, including issuing any necessary refunds.
- Confirm that you have valid bank account information on file to receive a final payment.
- Check your Performance Notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$464.39 was stolen from me on a Refund requested on: Nov 6, 2023 I sent the item back over a month ago. I have documented both my return tracking and conversations with Amazon customer service. I returned 3 headphones and received a refund for only 2 of the 3. All were returned on the same day in 2 separate boxes. I have all my receipts. I still have not received a refund for NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black. I have emails from Amazon customer service agents telling me my refund for this item has been processed. I also uploaded an ID twice! And still, they keep my product as well as my money. They are very greedy and incompetent. I have a case with the **** and the *** regarding these violations of human rights. If the customer does not like a product and decides to return it, it is there right to do so and receive a refund, you can't just keep their return product as well as their refund. Very weird company I'll take my business elsewhere or to newer better platforms.
Business Response
Date: 12/23/2023
Hello An P,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for uploading your ID.

I see that our team is still investigating/reviewing your submission. It can take up to 3 business day for us to finish our investigation.

Please contact us again after 24-December-2023. After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.

Thanks for your patience and understanding.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 20996379

I am rejecting this response because: I contacted Amazon on 12/26/2023 as stated above by Amazon CS. They have yet to refund me after even uploading my private documents 3 times! So far only 2 out of 3 items I returned on this order refunded. It has been over 2 months and I am ready to take legal action if this is not refunded.

Sincerely,

An P.
Business Response
Date: 01/04/2024
Hello An P,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Could you please write back to us with the order ID for the item yet to be refunded, so that I may investigate this further for you and assist you with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 01/05/2024
Hello An P,

I hope this email finds you well. Thank you for writing back to ** with the requested information.

I've issued a full refund for the NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black ( $429.00 ) [ B0CCZ1L489 ] from Order ID: *******************.

Refund Details:
Items
1 x NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life, Black
Amount(s)
Principal: $429.00
Tax: $35.39
Total:$464.39

You should see the refund reflected in your credit card statement within 3-5 business days of the above date, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, December 11, I placed an order with Amazon for some Christmas presents. There was no problem with that order, but a noticed popped up that said if I purchased any product within the next 24 hours, I would get free shipping. There were no conditions, such as joining Amazon Prime, nor was there any minimum purchase required. The only condition was it had to be shipped to my home address. That was no problem since that is where they always ship products I order from them. Last evening, I attempted to place another order through Amazon, but they would not give me free shipping, so I canceled the order. I contacted Amazon and explained the problem, but the worker kept giving me the runaround. I am not out any money, so I am not seeking any financial compensation. However, this is the second time they have pulled this stunt with me, so I smell a bait-and-switch. In any case, it's false advertising, and it's against the law. All I want them to do is make good on their promise.
Business Response
Date: 12/26/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/27/2023
Hello *******,

I hope this email finds you well. Thank you for writing back to us.

It's true that we offer Extended Free Shipping. Once you place a qualifying order, you can use Extended Free Shipping for the next 24 hours without an order minimum.

You can learn more about how to qualify, and the restrictions, on our website here:
**************************************************************************************

I've verified that your first order, Order ID: *******************, placed on Monday, December 11, 2023 at 7:29 AM (PST), qualified you for Extended Free Shipping for the next 24 hours.

The next order I see on your account is for the 'Down Home' Audio CD, placed on Tuesday, December 12, 2023 at 7:31 AM (PST). You can review Order ID: 114-XXXXXXX-XXX4255 in your list of cancelled orders by selecting the cancelled section, in the 'Your Orders' section on Amazon.com.

Upon investigation, we find that the Extended Free Shipping benefit was not applied to your second order, as it was placed 2 minutes past the 24-hour time frame.

I apologize for any inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com
Customer Answer
Date: 12/27/2023
I realize the order you cited was placed after the offer was expired, but I attempted to place a couple of orders before then. I didn't go through with placing the orders because they were not giving me free shipping. I tried to contact Amazon about this, but I couldn't make the person on the other end understand the problem. Why were my other orders not eligible for free shipping? I repeat, I'm not out any money as a result of these orders, so I'm not seeking remuneration. I simply want some answers.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My items received were damaged, disco ***** broken and missing pieces . the tree was falling apart poorly made and the lights weren't working. I immediately returned the items. they received 11/29/2023 and when I ask on the status they are are asking for ridiculous personal information and giving me the run around.
Business Response
Date: 12/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to the order #***-3189761-8968259 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20995945

I am rejecting this response because:
I see the tracking updates and they are showing delivered to the Amazon facility. the items were returned to Amazon in a timely manner and Ive waited more the 2 weeks for my refund. it seems that this is an ongoing issue to reject larger refund amounts . I see these situations posted on social Media.
I would like my refund back to my original payment form .

Sincerely,

***************************
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has doubled my SINGLE order and has taken six withdrawals from my account and Ive been calling them for the last two weeks and first they tell me I will be refunded ****** then Im told on another call it will be *****. I havent seen a dime and every time I call I have to explain this long drawn out story again and when I give them the charges and ask what is this charge for they tell me they dont know cause they cant find!!!!!! Im at my **** end
Business Response
Date: 12/14/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the charges noticed on your account and for confusion caused with the assistance provided by our support team.

I've reviewed the details of the charges mentioned in your complaint and was able to relate the charges to the orders placed on your account and there isn't any double charge noticed on the orders.

I see that the charge for $57.94 is related to the order #***-8484938-5965058 and the charge for $128.82 is related to the order #***-0368715-9753075

You can view the details of the orders placed on your account here:

***********************************************************************************-9753075
***********************************************************************************

If you notice any double charges, I request you to kindly contact us with the charge ID's of the transactions for further review.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact us by phone here: ******************************************************************* follow the prompts.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023
This is not satis factory if I knew how to insert these pictures you would see why Im angry
Customer Answer
Date: 12/15/2023
NOT HAPPY
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Epson EcoTank ET-**** Wireless Color All-in-One Cartridge-Free Supertank Printer with Scan and Copy - The Ideal Basic Home Printer - ****** ****** Epson for my art and craft work on 11/23/2023 and have not received it yet. I have called Amazon several times since 11/23 and no one is cancelling my order and refunding the amount to Affirm. The customer service agents are dilly dallying all the time I call them and telling me that it will reach in the next 5 business days or they would cancel the order and return affirm the amount in the next 4-5 business days. I have not seen any of this happen, I would greatly appreciate it if you could settle this matter ASAP.Thank you.
Business Response
Date: 12/14/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-3622010-1631416.

I've reviewed the details of the order and see that the order was successfully cancelled and the purchase authorization was cancelled on December 13, 2023.

When you place an order, we contact your bank for a purchase authorization to verify your payment method but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023
Greetings,
I greatly appreciate BBB's help regarding this matter. Amazon has resolved this matter.
Thank you.
**************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-3189761-8968259 placed on 12/06/2023 was returned to the merchant on 12/11/2023 via *** courier with tracking number 1Z6E55409068879725 Refund still has not been issued
Business Response
Date: 12/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3189761-8968259 regarding refund for the item you returned.

Based on return tracking information, the item marked as returned to fulfillment center on Dec 11, 2023.

Refunds are processed within ***** days once we receive your return. Shortly after, you'll receive an e-mail message confirming your refund.

I request you to wait for the refund to be processed automatically as we don't have option to take action.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20995730

I am rejecting this response because:
Actual refund has not been issued and the consumer has received no reasonable explanation or resolution for the delayed refund

Sincerely,

***************
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon keeps on withdeawing money from my account even though i spike to the supervisor from amazon. On December 1, 2023 they took ***** again in my bank account for $15.89. This amazon is stealing miney from me. This is not right when you call them they cant resolved any issue about. They thinks its okay just to take the ***** from my account i dont know if they do this to other people please BBB i need your help on this matter
Business Response
Date: 12/14/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charges noticed on your account for $15.89.

I've reviewed the details of the account registered with your email address ending in '@gmail.com' and see that the charges are related to our Prime subscription that is active on your account.

Further, I see that you have used the Prime video benefits under the subscription.

However, If you wish to cancel the subscription, you may contact us from the registered account to get the subscription cancelled.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

Most questions are answered in Your Account (***************************************) or in our Help pages (*******************************). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

******
Amazon.com
**************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is making it extremely difficult for me to return an item I purchased. I purchased Beats from Amazon on 11/18. A week later, I purchased a different pair on sale for Black Friday and wanted to return the ones from Amazon. Amazon gave me the option for a *** pickup return only. I missed all attemps as I work during the time they would come to pick them up. Now they are saying there is suspicious activity on my account and they are requesting outrageous private information from me just to do my return and get my refund.
Business Response
Date: 12/17/2023
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding refund for returned item from Order 112-0034051-4148267.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

I see that ID was submitted on December 12, 2023. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requiring photo ID before receiving a refund for returned merchandise. will not refund me if i dont provide this information. there is a biometric information class action investigation ***************************************************************************************************** and i wish not to give my information that will most likely be sold to 3rd party. RMA DFXmlRdvRRMA contained these items i wish to get refund they have received my return since 12/4/2023.Order 114-8719059-1895436 GPS Computer Mount for Aero Bars, TT Bars, or Tri Bars for Road and Triathlon Bikes Compatible with Garmin, $16.99 Wahoo, CatEye, and Bryton with GoPro Action Camera and Bike Light Attachment Order 114-5250738-1917849 ASUS TUF Gaming A1 External M.2 NVMe SATA PCIe SSD Enclosure - USB-C, M.2 Q-Latch for Easy Installation, Drop Resistance, IP68 Water and dust Resistance, PS5 and Xbox Support,Black Order 114-3818084-4797868 MroMax 10Pcs Cable Clamp 10mm Dia EDPM Rubber Cushioned Insulated Clamp 304 Stainless Steel Pipe Clamp ****" R Shape Metal Hose Clamp Tube Holder for Pipe Tube Wire Cord Installation Order 114-3552959-0273000 GORIX Bike Front Rack Carrier MTB Road Bicycle (GX-Rack Order 114-1574252-8333008 UPANBIKE Bike Handlebar Bicycle Rest Handlebar Time Trial Cycling TT Bar Triathlon Aero Bar for Road Bike $22.99 Mountain Bike ****mm Clamps
Business Response
Date: 12/23/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you haven't received refunds for the orders that you returned. I understand you've been asked by our team to submit valid ID in order to proceed further with the refund process. Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Moreover, Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Order ID: ******** Total refunded:$18.60
Order ID: ******** Total refunded:$43.79
Order ID: ******** Total refunded:$6.91
Order ID: ******** Total refunded:$52.56
Order ID: ******** Total refunded:$25.17

Upon checking your account and the orders, I've found appropriate refunds have been issued on December 22, 2023. These refund credits will be processed to your original payment card within 3-5 business days.

I thank you for your patience and understanding.

Regards,

*****
Amazon.com
*****************************

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