Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,774 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 5th, I placed an order with Amazon. The order got delivered on December 10th. On the day the order was being delivered, we had torrential rain. The Amazon driver left the package outside without ringing the doorbell. When we noticed the package was delivered the box was soaking wet. As a result, the item was itself got damaged. I contacted Amazon on December 13th to advise them of this and that Ill need a refund however they are requesting for me to send pictures of my ID before I can get a resolution. They did not ask any probing questions or even request that I send them pictures of the damages. They only insist that I send my ID. Ive ordered things from Amazon before and this is my first time requesting a refund so I am not sure why I need to offer such a personal information.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-5288462-6681064.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gaming laptop from Amazon for a sale price of $699.00 on 11/24/23. After a couple of days of waiting to receive the item the order showed a message stating that the item was delayed and I would get an update soon. On 12/1/23 I still had not gotten any update so I began reaching out to customer service to try and resolve the issue and receive the laptop I ordered. I was assured Amazon would take care of the issue and after multiple phone calls I finally received am email that the purchase had been canceled. When I again called Amazon customer service they told me I could order the item again at the now higher price of $849.00 and Amazon would refund me the $150.00 difference once I received the laptop. Being assured that they would fulfill their promise I ordered the laptop again and once I received the laptop I called customer service to discuss how to get my refund and they essentially told me there was no record of that conversation ever happening and they had no intent of fixing the issue because they do not price match. I feel this is very shady business practice that several Amazon employees assured me they could easily refund the price difference but when it came down to it Amazon not only didn't honor their word they called me a liar. I have no recourse other than to return the laptop or just take the $150.00 loss.
Business Response
Date: 12/15/2023
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

Upon reviewing the complaint and order details, I have successfully issued a refund of $150 Gift card to your account, which can be used against your next order with us.

To access your gift card balance and usage history, visit Your Account:

**********************/gp/css/gc/balance/

Once again, we apologize for the inconvenience and frustration this situation has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent an item for a refund a month ago and Amazon has yet to refund me, kept delaying my refund even tho they've received the return on 11/20/23. Today I chatted with an agent with Amazon and they've told me that I need to submit ID before they can start the refund, which shouldn't be necessary since they have my information on my account.
Business Response
Date: 12/15/2023
Hello Chi Man,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order that was returned . It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item and it never was delivered on the original date. I waited an extra extra five days for it to be delivered and still nothing. I checked the tracking history and it doesnt even give out a delivery day which means the package is lost. Now they (Amazon,) are telling me that I have to wait an extra two weeks because they dont know where the package is. I shouldve received this package a week ago and the package is lost somewhere. Amazon wont become responsible and they have my money. I want my money back because this is a scam! They have my money and they wont be become responsible for something that its not even my fault. They even said that if I dont want to anymore, they can provide me with the refund and thats another complete lie because theyre not giving me my money back!
Business Response
Date: 12/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the delivery of your order.

Upon checking on the details, I see our team have already escalated this issue to concerned department and as per the updates received from them, this order is now expected to be delivered anytime by December 21.

I know this isn't the date that was given when you placed this order and I sincerely apologize for this delay. I request you to please wait until Dec 21. If you do not get this delivery by this time, I request you to please contact us through chat or call so that our team will be able to take the action and help you further.

If this is too late to receive this package by Dec 21, I request to please refuse the delivery or return the order when it arrives. I appreciate your cooperation on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9th December 2023, I purchased an item on Amazon.com but the wrong item was delivered. I contacted Amazon.com customer service support to resolve the issue. After explaining the situation (a few times) I was assured that the item will placed for a return and a refund will be issued. However, when I tried to process the refund, I was unable to! Instead I was asked for ID documentation over and over again? I tried to get Amazon support but it refused to connect.How is this possible? This is just an online market! Not a govt agency, not an official entity! Why would I need identifications to get the correct product that I PAID FOR??All want is the correct product or a refund of the amount paid! Is that too much to ask?
Business Response
Date: 12/15/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/18/2023
BBB, I just wanted to update you on the situation. Amazon has issued a refund confirmation. But I have no idea if this refund will be processed after the item has been returned.
I will aim to return the item within 48hrs.
Thank you
Customer Answer
Date: 12/18/2023
Apologies, not sure if its a mobile phone issues but navigation is a little tricky on here understanding how to respond to complaint reply or just to BBB request for more info. It keeps clashing.
However, in response to Amazon, yes, I mistakenly wrote the wrong email address, but as its a direct personal info, Im not sure I should post it within this message.
However, I can provide you with the order No and item:
#***-2432543-3254600
Ecoblossom Menstrual Cup Sertilizer Steamer. $27.05 (including Tax).
It you have any more queries pls contact me.
Thank you
Business Response
Date: 12/20/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for the order details.

Upon reviewing, I see that a refund on return for the item is processed on Monday, December 18, 2023.

Once the item is returned, it can take up to 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase an iPhone from Amazon and received a defective device returned the device and was advised it will take 3-5 days to refund. Told I would get a confirmation email never got it called back in and then told it will be refunded 5th of January and received an email stating I will not be receiving a refund.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-7865501-4601069

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the order I see that the return hasn't processed yet. Usually once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

***************************************************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return to Amazon for my order 114-0758061-7180233. They received the return but are refusing to issue a refund without receiving a copy of my ID. This is unnecessary information to return the money I paid for my purchase. I do not feel comfortable providing this personal information to Amazon.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-0758061-7180233.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/************* account was locked after I placed order. May you please help me to unlock my account?Thank you.Account Name:**** Account email: ******************* Best regards,****
Business Response
Date: 01/19/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address.
Sincerely,
****
Amazon.com
Customer Answer
Date: 01/19/2024

Complaint: 21004811

I am rejecting this response because: No email received. My account was still locked.

Sincerely,

Mook ******
Business Response
Date: 02/01/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 02/01/2023.
Sincerely,
Amazon.com
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since April 2023, I have had multiple issues with my Amazon purchases. On several occasions as a Prime member, I have ordered same day delivery that are completely late or lost. The app tells you that the item will be delivered by a particular date and Amazon does a bait and switch and changes the date that the item will arrive upon payment. In addition, I have expressed to Amazon on multiple occasions that I am disabled and unable to carry heavy items from my apartment's mailroom to my unit as they are in two different buildings. My items are being left in the mail room despite delivery instructions to leave at front door.There have been several times that the Amazon drivers don't follow the directions in the mailroom so I can't even access my own purchases because they didn't even scan it in the system. There have been times where they have left it outside of the mail room where anyone can get the packages. The most recent instance of inconvenience is ordering an item on 11/27. I ordered a black and gold dresser. On December 3rd, a white dresser was delivered to my mailroom. It was a struggle to even get the box taken to my apartment just to see that it is the wrong item. I called Amazon and they sent a replacement and offered me a refund. Upon receiving the replacement the item and packaging arrived broken. I called Amazon again to have the item replaced and they told me that they are unable to replace the item and that I should return the item. I cannot carry these packages that are over a hundred pounds anywhere. I asked them to have the items removed from my apartment because they are taking up space and I cannot use either item because I did not order a white dresser and I did not order a broken dresser. I am asking for the Better Business Bureau to help resolve this issue so I can delete my Amazon account and move forward from having to deal with their negligence when it comes to someone being disabled and their inability to provide orders correctly.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-2828594-9648245.

Upon review, we see a refund has been processed on the order on December 3, 2023 for $174.23 and a replacement for the order. Looking at the details, we see our team has offered a pickup through AMXL, as this was the only option available, however it was declined as you won't be available during pickup.

For the inconvenience caused, our team advised to keep the item or dispose it and if in case the replacement is charged you can contact us and we shall be able to process the refund on it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2023

Complaint: 21004780

I am rejecting this response because: the response only addressed one of the many issues faced with this company. They did not address the fact that I have a disability and their drivers continuously deliver heavy packages to a different building making it difficult for me to bring them to my apartment. They did not address the multiple times where I have ordered same day delivery and the orders where delivered on a separate date after the payment was made. They did not address the fact that the drivers who do not follow delivery instructions also don't scan the items into the mailroom; making it even more difficult to retrieve the packages.

Sincerely,

***********************
Customer Answer
Date: 12/19/2023
The attachment shows the amount of times I have had to reach out to Amazon and speak with customer service in the last 8 months. From bait and switch delivery dates, to leaving heavy packages in a separate building although my delivery instructions state to deliver to my door. (see attached). I have had issues where the delivery drivers not only do no follow the delivery instructions, they also do not scan the items into the mailroom which prompts a code to my email. They have left items outside of the mailroom where anyone can just walk up and grab the item and have falsified where they delivered the items although they were delivered to the mail room. (see attached).
As someone who has a disability making it difficult to carry items, I have asked on multiple occasions to have the items, especially heavier items delivered to the front door. (see attached for disability). They have left my couch, bed frame, dresser, tables, etc in the mailroom despite my delivery instructions and acknowledgment that I am disabled. This issue occurred since moving in April 2023 to *******, **. With almost every item I've ordered I have had to call Amazon customer service. This has led to me ending my prime membership because of the constant nuances with this company.
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last several days, I been asking the Amazon seller support for my payment of $20.71 to be credited to my CC or my chacking account on my buyer profile on file, as I CAN'T GET THE 2 way verification completed to recieve the **** TO EDIT MY DEPOSIT METHOD with them, after my previous bank account was closed by me. The latest I heard was: Your case has been forwarded to another Amazon team and they will contact you regarding your question. Date: 05:10 PM 12/11/2023. ID *********** My Store details Bluejacket STOREFRONT LINK www.amazon.com/shops/bluejacket
Business Response
Date: 12/15/2023
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the selling partner that their request cannot be approved for the following reasons:

1. Seller platform is a separate platform from buyer/customer platform, therefore, ********************** balance from seller account cannot be credited to the buyer account.
2. They must resolve the issue related to complete the 2-step verification process to access their seller account and add a valid deposit method to receive the payment.

Link to contact account support to access the seller account: ****************************************************

Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 12/16/2023

Complaint: 21004772

I am rejecting this response because: as stated in my numeorus communication with Amazon, I can't complete the 2 step verification since don't know how to set up & use the authenticator app.; my seller account has a valid CC for any charges on damaged/returned items, & can be credited the same way my checking account was. Alternatively, a check can be mailed to me by regular mail. I inactivated all my catalog listings & intend to close my account.

Sincerely,

***********************
Business Response
Date: 12/20/2023
Greeting from Amazon Services,

Please advise seller that if the account has a positive settlement balance, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page:
*****************************************************************

If Two-Step Verification fails and seller still can't access their account, they can recover their selling account. To regain access to the account, seller needs to verify their identity by providing a scan or photo of a government-issued identity document. To protect their account, we won't be able to make changes to their Two-Step Verification settings until their identity is successfully verified. If they are able to sign in to the account, they'll have access to make changes to the account.

To recover their account:
    Go to Two-Step Verification Account Recovery.
    Follow the on-screen instructions to upload your identity document.
    Make sure that your name and address, and the issuing authority (for example, state or country) are visible.
    Cover, conceal, or remove sensitive information such as account numbers or identification numbers.

The verification process can take 1-2 days to complete. Amazon will email seller to confirm once Two-Step Verification has been disabled. Seller will then be able to access their account with only their password.

For more information, seller can visit:
************************************************************************************

Thank you.
Customer Answer
Date: 12/20/2023

Complaint: 21004772

I am rejecting this response because: my dr. ******* has the old address & may be rejected as a valid ID.
Pl. issues & send me a check for $20.71 to my mailing address on file, the same address u sent the returned merchandise before.
Thanks in advance!

Sincerely,

***********************
Business Response
Date: 12/29/2023
Greeting from Amazon Services,

Kindly advise seller that they need to proceed with the account recovery first process in order to get access again on their selling account. Once our internal account verification team receives the recovery request by seller from the account recovery page/form, then the team will reach out to seller directly if any additional information is needed.

As mentioned, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page:
*****************************************************************

Seller can visit the Account Recovery page:
************************************************************************************

Thank you.
Customer Answer
Date: 12/29/2023

Complaint: 21004772

I am rejecting this response because: they r asking me to do the same process as before, EVEN AFTER I SUBMITTED MY DRIVERS' LICENCE PIC. WITH AN OLD ADDRESS, DIFFERENT THAT'S ASSOCIATED WITH MY ACCOUINT, MAKING IT INVALID FOR ID. I'M THEIR PAYING CUSTOMER THAT BEEN CHARGED COMISSIONS & FEES, & WITHIN MY RIGHTS TO DEMAND THE PAYMENT DUE TO ME BY A CHECK, AS ASKED HERE TWICE BEFORE, W/O HAVING TO JUMP OVER THE ***** THEY IMPOSE. IF I'M NOT PAID BY A CHECK WITHIN A RESONABLE TIME, WILL *** THE AMAZON FOR MATERIAL & MORAL DAMAGES, & IT WON'T BE FOR JUST $20.71.

Sincerely,

***********************
Business Response
Date: 01/05/2024
Hello,
While we do understand that some of the processes can take some time, we must ask that you initiate contact with this channel for support in order for this issue resolution.

Kindly advise seller that they need to proceed with the account recovery first process in order to get access again on their selling account. Once our internal account verification team receives the recovery request by seller from the account recovery page/form, then the team will reach out to seller directly if any additional information is needed.

As mentioned, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page: *****************************************************************

Seller can visit the Account Recovery page: ************************************************************************************

Thank you.

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