Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,483 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a credit by the advertising **** to use before the end of November. I had $800 to spend but didnt use it all. Two days ago they charged my debit card for $149.97 and I called to have it refunded but couldnt get anyone to help.My first call had me on hold for 30 minutes and ******* never cane back. I took a picture of the call log. Then other reps told me to go to a website for advertising that didnt work. All in all I just want my money back. Its an obvious error on there end and its Christmas so I need my money back asap
Business Response
Date: 12/15/2023
********************,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with charges on your card and the unpleasant experience when you contacted our customer ******************** team. It is certainly not what we expect our customers to go through.

After reviewing, I could not find any charge on the Amazon account associated with email address you wrote with.

I request you to please write back to us with a Charge ID, which will help us find the charge you're referring to.

Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my disappointment and frustration with my recent refund experience with Amazon. The experience has been marked by misinformation, inconsistent responses, and a general lack of effective customer service, prompting my decision to escalate this matter on this platform.On Oct 19,2023, I made a purchase through Amazon and unfortunately, some of the items turned out to be not as expected. So I initiated a return, and the item was promptly shipped back to Amazon. The troubles began when it came time to process the refund.Firstly, I want to express my regret that Amazon's customer service no longer reflects the high standards it once held. It's sad to witness such a decline in the quality of service as a loyal customer. My experience with the customer service reps has left me feeling like I am interacting with AI responses rather than dedicated individuals striving to assist customers. The responses are simply repetitions of a predetermined template rather than showing any effort to address the issues at hand. This has significantly contributed to my frustration and lack of confidence in the resolution process.Nonetheless, the inconsistent response on 3 different occasions raises huge concerns about the effectiveness of Amazon's internal communication. It seems evident that either no notes are being added to my case or, worse yet, the representatives did not bother taking the time to read the notes. This has led to a continuous loop of inquiries, making the entire experience feel like an exercise in futility, and nothing gets resolved. I am reaching out to the BBB in the hope that I can share my experience as I have exhausted all available channels of communication with Amazon's customer service, and it has become apparent that their internal processes need urgent improvement.
Customer Answer
Date: 12/14/2023
ORDER # ***-2987327-8141036

Timeline:

10/19/23 made a purchase then requested a return a few days after

10/30/23 5:30 PM- ish returned to *** location with QR code

12/8/23 Checked back in the account on Dec 8 and saw the refund was not issued. Reached out to customer service and was told I needed to submit a government ID, although skeptical as to why you would need a government ID for a return, but still provided.

12/8/23 Reached out to customer service again to see if it was all set and told me to wait till Monday the 11th.

12/11/23 Reached out again to ask about resolution after the 3-day investigation, was told it was 3 business days. Have to wait again till 12/13/23 for the final resolution.

12/13/23 reached out again and told me I never uploaded my ID despite me having a confirmation email from Amazon on 12/8/23 at 9:43 AM stating that my ID was uploaded successfully. And said I have to wait 3 more days.

Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted and we fell short of that standard.

We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Kindly, help us with the order details on which you've faced the issue, so that we can review it from our end and help you with it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/18/2023
**Update: 12/18/23, as of today at 4:46AM I have received refund for my order.
While I appreciate the issuance of my refund, the protracted timeline for resolving what appeared to be a relatively straightforward matter is concerning. While unforeseen circumstances can arise, the initial lack of due diligence by the customer service team unfortunately suggests my case did not receive the appropriate attention. This prompts the question of whether the final resolution stemmed from my formal complaint with the BBB or the eventual location of the returned package. Nevertheless, I trust that moving forward, efforts will be made to streamline similar situations for future customers.
Timeline:
ORDER # ***-2987327-8141036

10/19/23 made a purchase then requested a return a few days after
10/30/23 5:30 PM- ish returned to *** location with QR code
12/8/23 Checked back in the account on Dec 8 and saw the refund was not issued. Reached out to customer service and was told I needed to submit a government ID, although skeptical as to why you would need a government ID for a return, but still provided.
12/8/23 Reached out to customer service again to see if it was all set and told me to wait till Monday the 11th.
12/11/23 Reached out again to ask about resolution after the 3-day investigation, was told it was 3 business days. Have to wait again till 12/13/23 for the final resolution.
12/13/23 reached out again and told me I never uploaded my ID despite me having a confirmation email from Amazon on 12/8/23 at 9:43 AM stating that my ID was uploaded successfully. And said I have to wait 3 more days.
***12/18/23 received refund in the morning before I write this response.
Sincerely,

**************;
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Account at ********************** and a friend's Amazon account was hacked. Please acquire a customer service department with valid phone number.
Business Response
Date: 12/15/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I could not locate the email address or phone number associated with the account in the complaint.

Here you can contact our customer service team using the below link :

*********************************************

If the link does not work you can contact our customer service numbers :

-U.S. and ******: **************

-International: **************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned wireless headphones to Amazon in early November. They received it shortly thereafter. Its been 1.5 months and they will not issue me a refund. They are insisting on getting a copy of my government-issued ID to authenticate that it is me. Why do they need my picture or need to know my weight and height? This is a huge violation of privacy and they refuse to refund me until they get it.
Business Response
Date: 12/15/2023
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with return on Order #***-9891657-0105822. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

As soon as required details are provided, our specialist team will review and issue a refund in 3 business days.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent back an item and they are refusing to refund me stating they never got the return. But it was dropped off to kohls and scanned and the app even says returned received. When I contacted an agent they advised Id have to provide some personal documentation which is very odd and invasive.
Business Response
Date: 12/15/2023
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn to learn about the problem with your refund on a returned item . It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/13/23 Amazon continues to charge me for Prime 2 day shipping abs pushing back the orders additional days. Amazon continues to fraud its customers by promising to deliver the packages earlier for a Prime fee if $14.99 per month, then changing the date of delivery out further. This is the 2nd time Amazon has promised to deliver my item, then change my date further out. Today is 12/13/23 at 10:29 and u have not received my package as promised. Original delivery date promised was 12/13/23. I waited all day at home to receive my packages and I did not receive this package. They have pushed my order out another day and I will not be at hone to receive my package. This time of the year there are porch pirates stealing packages. Amazon doesnt even have common sense to leave packages in a place that is kittens seen from the street. I came home a few days ago to see all my packages that Amazon left from street view. Item Ordered Step2 Push Around Buggy Kids Push Car, Ride On Car with Seat Belt and $58.00 Qty: 1 Sold By: Amazon.com Services LLC This item is coming from Amazon and I live 10 minutes from Amazon. Why would they charge me $14.99 (Amazon Prime Fee) a month to get my item delivered 1 week later. I paid 12/09, they wont deliver until 12/14/23. Customer Complaints ****** complaints closed in last 3 years ****** complaints closed in last 12 months Resolution- Amazon needs to refund my monthly fee if $14.99 since they cant deliver on the day promised.
Business Response
Date: 12/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the delivery of your order.

Upon checking on the details, I see our team have already escalated this issue to concerned department and as per the updates received from them, this order is now expected to be delivered anytime by December 19.

I know this isn't the date that was given when you placed this order and I sincerely apologize for this delay. I request you to please wait until Dec 19. If you do not get this delivery by this time, I request you to please contact us through chat or call so that our team will be able to take the action and help you further.

If this is too late to receive this package by Dec 19, I request to please refuse the delivery or return the order when it arrives. I do get that you would like to get the refund for Prime subscription fee for the delay however I'm sorry, we are unable to issue that refund.

I appreciate your cooperation on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/15/2023

Complaint: 21005565

I am rejecting this response because:
Amazon you are missing the whole point of Prime Membership !!!!! I pay $14.99 to get my packages in a couple of days. Why would Amazon take my money on Dec 09, 2023 and not even send the package out until December 12 when Amazon is open 7 days a week. Amazon is well aware that it is a crunch in getting packages because of Christmas being in 10 days. The first time I was told that my package was due to be received December 13, 2023. When it didn't come, I called for Amazon to tell me that I won't get it until December 14, 2023. No package came on that day either. I called again and was on the phone with Amazon for 54 minutes to be told that my package was pushed out again until December 15, 2023. I informed them that I paid December 09, 2023, Amazon took my money quickly and is taking their time getting my granddaughter's Christmas present. I send my oppinion to Amazon telling them what I think of their establishment and now I get an email back say that it will be delivered December 19. I don't want this package, I want my money back for this item that Amazon keeps playing games with my granddaughters christmas gifts!!! They Amazon was instructed that since my package has not been delivered in a decent amount of time, I want them to refund my monthly amount of my Amazon Prime membership fee of $14.99 and the refund for this Step 2 push buggy so i can try to find it someone where else. Amazon can't follow simple instructions!!!!!

*************************
*************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is asking to upload ID for a return, even when I gave them a tracking number.
Business Response
Date: 12/15/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your return. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Protecting your privacy and the security of your data is and has always been a top priority for us.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/13/23 I called, requested a return label "Refund Upon 1st Scan" for *** for 2 sets of plastic storage bins > ORDER # ***-0292606-8468218 $163.75 < they have faulty front doors w/knobs which turn to lock doors > they are defective < to turn & lock you must push so hard you almost break plastic doors to engage the lock. I was transferred to 3 people ultimately ending w/a supervisor named ***** - who explained Because I had purchased a food item Nov. 15th ORDER # ***-0611615-9307420 $23.70 & called because the item was not in edible condition (was almond butter rock hard on bottom 2 inches of jar) & told (1st time) no refund unless I provide my ID ************ #. (which I did not agree on when purchasing NOTE: there is NO- Policy stating Refunds are not given unless DL is provided, I just said to myself, I will for go the 23 bucks but was Disgusted) (the order for storage bins had already shipped) ***** said unless I provide my identity (which I did not need to place the order) Even *If I return the ********* gives me that label "I will still NOT be ********* ****** will Keep the item, UNTIL one of "their 3rd party servers decides if I qualify for Refund" He said sending my ID will NOT guarantee a refund- I asked How is "me" returning the item "I ordered w/my credit card" Not proof enough that I am the person who ordered it?? He had no answer. AMZ is not worried about my identity if they were they would close account or freeze it so no fraudulent orders could be placed. BUT If I am Returning The Item I Ordered THAT is Impossible to be Fraud. They are the Frauds Not Following Their Own Policy Which these Storage Bins STATE next to item:" Return this item for free. You can return the item for any reason in new and unused condition: no shipping charges. Learn More about Free Returns:How to return the item?Go to your orders and start the return Select the return method Ship it! "I rightfully deserve a full refund for both orders $163.75 and the $23.70
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-0292606-8468218 and 114--0611615-9307420.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hygger aquarium light from amazon.com for $58.25 and received it destroyed. I contacted the seller and they told me amazon resold a item they were supposed to dispose off. I've contacted amazon via phone, email, and customer service chat. They are requesting photos of my ID and not sending me my refund after updating my guaranteed refund date 4 times and now are telling me they are finding "suspicious activity" on my account. I'm also blocked from reviewing this product. I've done all I can and they never sent me an email to get the refund that they've now claimed to have sent twice now.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-3600982-8469012.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the bluray set of waking dead. Disc 1 played flawlessly but when I got to disc 2 it didnt play. Upon looking at it I knocked it had a clear scratch and it was quite deep. I contacted amazon to return it. I received instructions to return it to the *** store and did so on 12/2. Tracking shows amazon received it back on 12/4. I paid with a gift card and **** card. In my previous email experience gift cards refund immediately and credit cards take a few days. Ive now contacted amazon several times . 3 times Ive been told refund issued. A few times *** been told it takes up to 3 weeks. Night of 12/12 I was told refund has been issued by rep ***** *** but 24 hours later I dont even have a email saying refund has begun. Now they tell me they need all this personal info like a state or federal id before they will issue a refund. No mentions of this before so its very odd. They have had the product and my money for ************************************************************************************************************************** prime membership for the last 20 years.
Business Response
Date: 12/15/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 12/16/2023

Complaint: 21005423

I am rejecting this response because: as you can see youve already promised the full refund. You have the damaged product which was returned exactly how you asked. Youve delayed the refund again and again and now have asked for more information from me which is unnecessary!! As of now you are holding my money interest free and you have the damaged product Im sure youve already returned this to the manufacturer. Im a long time customer who has lived at the same address for 13 years which is the address the item was shipped to the damaged item was returned to the nearest *** store as requested . Nothing strange about this. Nowhere was I alerted Id need to give you sensitive information if I needed to make a return. During the return I was not alerted if this. This appears to be a way for you to hold funds without compensation for as long as you wish. Its not right!!

Sincerely,

*******************

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