Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,782 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/10/23 I placed an order on Amazon & when I recieved my items, I realized that I needed to return 6 of themtherefore I returned them via *** per the instructions that Amazon gives online. However I recieved 6 separate emails (one for each item) on Dec 6th saying I was being charged for the item(s) because Amazon did not recieve them. I then called customer service to tell them I sent the items already so I dont have them and they requested my ID in order to do an investigation. That is a complete breech of privacy and I am not legally required to give them that information when they already have my mailing address and credit card info and the refunds will go back on the card that was used to purchase the items.I am demanding a refund from Amazon as they have now stolen a total of $123.24 from me because I sent the items back already.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-3074707-0191464.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered table cloths that were not to my liking , so I returned it back to Amazon for my refund of $113 back to my Amazon account. They wont refund me because they said my account has received abnormal activity , which is complete bs . Now they want my ID when ********************** doesnt need my ID for a refund and NEVER has. I already returned the item and now I am out of $113 with a baby due. Anyday.
Business Response
Date: 12/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6538778-8049854 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/25/2023

Complaint: 21005277

I am rejecting this response because:
I have been a loyal Amazon customer for many years atleast since ********* . I have return items throughout the years and I have never been asked to show my ID .
Amazon is 100% lying and trying to keep my money . How can I return an item and then they try to keep my money and say depending on the outcome of the investigation it will determine if I receive a refund or not .
Amazon is in procession of the item . If they do not want to return the money than return the item . I would hate to have to take further action against Amazon .
On my account it says I will be refunded by 12/27/23 but when I called it took talking to 4 people to find out that my return was under investigation. I still have no received an email from them .
If Amazon is truly concerned about my account being hacked , how come its still ok from me to order from the account and they take my money with no problem but dont want to refund me . When accounts suspect fraud they usually shut down your account . It seems like Amazon just wants to keep my money . Please refund me as you guys dont have pictures on file to even verify IDs

Sincerely,

Brittany *******
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used an amzon gift card, purchased outdoor Christmas decor, never opened returned them with *** and now they will not issue my refund without me sending my license via email to them, then they send it to a 3rd party to verify, I do not feel comfortable doing so. Explained to their customer service and they said then they will not issue my refund without my license.
Business Response
Date: 12/15/2023
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order. It is certainly not what we expect our customers to go through.

I have reviewed the complaint but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/15/2023
Amazon refunded me after receiving the message from BBB. Thank you
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned the item to Amazon (as you can see from the uploaded picture). But Amazon now suddenly requested my ID documentation to verify my identity to proceed the refund.First, this violate my privacy because I do not think Amazon have the right to ask for ID document for their customers especially when dealing with the refund.Second, this policy has been told to me before I send them back the item. I doubt Amazon is using this way to both keep money and item, which is really disgusting.I hope BBB can help me to get my refund back ASAP.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-0701232-1269815.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2023

Complaint: 21005264

I am rejecting this response because:
First, before I buy this good there is no such policy to require government ID. It does not make sense for requesting it when I refund the item.
Second the email said it is because of some fishy activity. But if this is really the case why can I still go shopping on Amazon? This is just an excuse to request consumers privacy. And I will not compromise to this ridiculous policy Continue to claim my money.

Sincerely,

Xingwei Gan
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order ar amazon order#***-5707793-9349017 (6shoes), wanted to buy a set of them but ordered multiple because of the size differnce for each model. Unfortunatly the shoes where all not the right fit and just complete loose at the ankle. Returned them all because they are just a loose shoe and you can't use them for activities they designed the shoe for. Now I have to give a government issues ID before I get my money back.
Business Response
Date: 12/15/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5707793-9349017. It is certainly not what we expect our customers to go through.

I have reviewed the order details , I see that the return is returned at the carrier on December 4th, 2023 and received successfully on December 6th, 2023.

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that some returns may take longer.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

Once you submit your information, it can take up to 3 business days for us to finish our investigation

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Amazon kids fire tablets for my children for years. They are not made well especially for younger kids that they advertise to but they replace them normally without issue. I have had nothing but problems with them for the past several months. I ordered a replacement for one that was broken. They processed the order and sent me the new one. They requested the old one be sent back by November 28th. I called Amazon to ask for a return date extension. I had a horrible problem with my 5 year old ordering 700 dollars worth of toys from them that I had a hard time returning all of those items. I had filed a complaint against them already with bbb during that time. It was a nightmare. They did not honor the extension. They said they couldnt find it and charged me ****** on December 3rd. I called asking why all this was happening and why they didnt stand by what their reps tell customers. That go me no where. They said the only way to get my money back is by having the broken one returned. They sent me another *** return label for the broken tablet. I took it to ***. The received date was 12/11/23. They are now saying they dont see anything where it says anything was returned even after giving them the *** confirmation number and said Im sorry I know its frustrating, but we will not be refunding you. Im devastated that they have done this type of thing to me again. They said we wanted your old broken tablet plus the new one you received. I have all the emails and info to go with this. I feel like theyre retaliating against me because I filed a complaint with the bbb about them not even a month ago. Now Im out ****** with no resolution and the worst customer experience I have ever had. None of it makes any sense at all. So so sad.
Business Response
Date: 12/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the retro charge for your Tablet order.

I've shared your feedback with our team to get this checked and avoid it in future and have issued full refund of $159.14 back to your original payment. This refund should reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/18/2023

Complaint: 21005235

I am rejecting this response because Amazon credited the amount back to me Friday the 15th then took it right back out again. After being harassed and lied to now this?? I called my bank and they said Amazon initiated the refund but didnt proceed with it. I have never ever had a pending refund disappear like that. This is insane and so disappointing

Sincerely,

***********************************
Business Response
Date: 12/20/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund.

Upon checking on the order details, I can see there isn't any issue with the refund at our end. It shows successfully completed on Friday, December 15, 2023 12:39:45 PM PST. We no longer have those funds.

I request you to please contact the bank again for the details or file a dispute as we already released the refund.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 07/16/2024
I have had nothing but issues with this company. I filed a complaint months ago to which I thought I received a resolution for. I will attach all photos here. I have two small children who have had Amazon fire tablets for years. Amazon advertises their warranty for the tablets. If youre marketing something for children that can break easily then you shouldnt give customers problems when they ask for replacements. The last time this happened I was charged for a tablet that was returned. I received an email back from Amazon telling me that they refunded me the amount of the replacement tablet I had received. I should have never been charged for in the 1st place. Little did I know that they deactivated the replacement. I called this evening to rectify their error and they proceeded to tell me they never received the replacement tablet even though I have an email saying it was received. All I want is for my childs tablet to be registered because he has become interested in speaking with ***** and cannot do so when its not activated. The amount of lies and miss information I have received is so sad and horrible customer service. Making me feel like a thief or bad person because I replace my childrens broken tablets that they claim to cover.
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a retractable baby gate on 10/13 and then realized it was not the right size for my doorway. I processed a return for the item on 10/24 through the Amazon app and was told to return the item to the *** Store. I returned the item on the same day and received a confirmation email that Amazon has received my return and issued a refund. Today, 12/13 I was charged back for the item, so I called and spoke with an Amazon associate as this was clearly a mistake. The associate confirmed that I did return the item to the *** store on 10/24 as it was scanned in and returned, but the Amazon facility never received my return item. This is clearly the fault of the *** store and not mine. Amazon is refusing to refund me again, unless I provide them a copy of my government issued ID. I am absolutely not doing this because it could very easily lead to identity theft and fraud, and have never needed to provide my license to get a refund previously.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-1279623-0541066.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/25/2023 Bought $679 vacuum cleaner robot on sale. Never delivered. Offered refund and could repurchase at full price $799. I asked for delivery instead. On 12/13 I spoke with someone who told me they would look into it. I told them specifically I would need a redelivery since, due to their error, I lost out on the sale. ******* told me they would get back to me. She, instead issued the refund. I could have bought the vacuum at the sale price from any of their competitors.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2023

Complaint: 21005201

I am rejecting this response because:
the business response was asking for the order number which is:

111-8671117-4801052
there has been no resolution yet.

Sincerely,

*******************
Business Response
Date: 12/17/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for writing back to ** with the order ID *******************. Kindly, let us know how much is the price difference to place a new order, as we see refund has been issued on the order, so that we can work with the options available.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 12/17/2023

Complaint: 21005201

I am rejecting this response because:
the Response is asking for the price difference, it is not a resolution.
The current price difference is $210.00 for the roborock * Revo.

The current price is $899.

roborock * Revo Robot Vacuum and Mop, Auto-Drying, Lifting/Washing, Dual Spinning, Self-Refilling, Self-Emptying, Reactive Tech Obstacle Avoidance, 5500Pa Suction, White **********************

I paid $689.00 for the * Revo on November 25th.

Sincerely,

*******************
Business Response
Date: 12/19/2023
Hello,

I'm Prashanth from Amazon.com.

To help you with it, we can issue $210 gift card on your account, so that you can proceed with place a new order.

Kindly, respond to this email with your consent, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 12/19/2023

Complaint: 21005201

I am rejecting this response because:
this is a response, not a resolution yet.
I accept the gift card.

Sincerely,

*******************
Business Response
Date: 12/19/2023
Hello,
I'm ****** from Amazon.com.
Thank you for writing back to us with your consent on gift card.
I've issued a gift card for $210.00, you can view your balance and usage history in Your Account here: *************************************************
Thank you for your patience and understanding in this regard.
Regards,
Naveen
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 13, 2023 I contacted Amazon to setup a return for Order #: 111-1701069-2572261 SanDisk 256GB Extreme PRO SDXC UHS-II Memory Card which was purchased as a gift for me. The total amount that was supposed to be refunded is $277.54. The return was accepted by Amazon and the product was shipped back and delivered back to Amazon on November 16, 2023. As of today I have not received the refund and they are in possession of my product. The refund was to be issued as a gift card credit on my amazon account. (see attachment screenshots)I have been told incorrect information from every customer support agent I contacted via chat or phone by amazon and I have yet to have someone follow up about where my refund is and when I will receive it. After a week of being told the refund would be issued to me and misOn November 27th I received an email from amazon stating "Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request." I followed there instructions and uploaded my drivers license and received a confirmation stating it had been received on November 27th, 2023 @ 2:11pm. I was told to wait an additional 3 days and to contact customer service going forward. As of today no refund has been issued and I continue to receive no help in resolving from amazon, Ive been told we never got your identification even after they sent an email confirming it had been received. I've tried to contact them via phone and chat and I've only received 20+ automated email responses that I have could not reply to or received any additional information.At this point they have my product but refuse to refund me my money or communicate with me on what the delay is or when it will be issued. I want the money back issued to my amazon gift card balance as it states it would be on the documentation that was emailed to me.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-1701069-2572261.

After careful review, we found that you have already submitted an ID with us, but we were unable to validate it. To proceed further, kindly resubmit the *** so that we can validate it and help you with an outcome.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed November 21 ORDER # ***-9334896-6777004 I never received the order. Was found to be stolen. When going through the process to find out what needed to be done, I was informed that once the police report was filed, Id be sent the items I ordered for the price I paid for them. I ordered these things under black friday promotions. Finally got the police report approved, but now Amazon isn't honoring the prices on the items. I wouldve ordered the items again when they were on sale if I was properly informed that I wouldnt get the things after the police report goes through. Now the items are way more expensive than they were when I ordered them.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-9334896-6777004.

After careful review, we see the information communicated by our team is correct. We see a refund has been processed on December 13, 2023 for $115.79 to your original payment mode.

At this point of time, we are unable to issue price difference on the order.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2023

Complaint: 21005110

I am rejecting this response because:
I was initially told Id get the items. And now all the items are like double in price from what was paid. If it wasnt for them telling me Id get my things, I would have reordered all of the items at the sales prices
I would like the items for the amount I paid for them originally.

Sincerely,

*****************************

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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