Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the filter recieved in order: 113-6249438-9508218 and was then charged for not returning it. I RETURNED it to ****** and like every single return I've made there in the last 6 months for Amazon, you guys tried to charge me for it again.That's fraud.Refund the full amount of this order to my account and stop charging me for returns I'm making or make return pickups free so you don't lose them.
Business Response
Date: 12/20/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return charge processed on the order #***-6249438-9508218.

I've reviewed the details and see that a refund for $24.69 was refunded already on December 11, 2023. To help you with the refund of the difference amount of $24.70, I've worked with our internal partner team on your request and got the amount refunded back to your payment method.

You will see the refund for $24.70 processed to your card within the next 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me for an item that I already returned to them and they are requesting outrageous private information from me just to get my refund.Here's the name of the item: 1 of: Retevis RT628 Walkie Talkies for Kids,Toys for **** ******** Boys Girls,Key Lock,Crystal Voice, Easy to Use,Long Range Walky Talky for Camping Hiking (Red,2 Pack)
Business Response
Date: 12/16/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned from the order #***-7209349-3195416.

Since there isn't any return tracking available on the return, we recommend that you reach out to the carrier that you used to return the item to Amazon.

You can view the return details here: *************************************************************

Without the return received and processed at our returns center, we can't assist on this order with a refund.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21006592

I am rejecting this response because:
I have returned this item back to Amazon. Proof of a return label is attached. I should be refunded for this item.
Sincerely,

***********************
Business Response
Date: 12/21/2023
Hello *****,

Thank you for your response!

I've reviewed the details of the attachments and see that the provided return receipt is related to the return of the item 'Crayola ********************** Blue' which is already refunded on October 20, 2023.

In this case, I'm sorry we won't be able to refund the item 'Retevis RT628 Walkie Talkies for Kids', as there isn't any return tracking available or the return received of the item.

We recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
Customer Answer
Date: 12/21/2023

Complaint: 21006592

I am rejecting this response because:
I have included the correct return receipt, please see attached.

Sincerely,

***********************
Business Response
Date: 12/29/2023
Hello *****,

Thank you for your response!

In continuation to our correspondence, I've reviewed the details of the Return Mailing Authorization (***) from your attachment provided (*** ID: *************.

However, the *** created to return the item '1 x Retevis RT628 Walkie Talkies for Kids' is 'DjPjL5dTR***' with the return tracking number 1ZE93W519057702216.

In this case, I request you to kindly provide the details of the carrier tracking number of the provided *** ID : ************ to check and review further. You may contact the carrier if you are unable to find the tracking number on your account.

Please note that the previously provided tracking receipt shows the tracking number 1Z0W3Y269032703525 which is related to the *** ID: ************.

This is used to return the item "Crayola ********************** Blue" that is already refunded to the gift recipient's account in the form of gift card balance.

You may even contact our customer support team with the requested details for assistance on this.

Thank you for your understanding and co-operation. Have a great rest of the day!
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon retail charges for multiple items ordered but not delivered. When calling to get refunds , Amazon insists on charging additional money in the form of text messages. Amazon refuses to resolve these issues, refuses to allow formal complaints and refuses to issue refunds
Business Response
Date: 12/16/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website and for the charges incurred on text messages.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Further, you can contact our support from our website or application free of cost and most questions are answered in Your Account (***************************************) or in our Help pages (*******************************). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
Customer Answer
Date: 12/17/2023
Order# ***-8564917-5032212
Business Response
Date: 12/21/2023
Hello *****,

Thank you for your response with the order details and I'm sorry for the inconvenience caused with it.

I've reviewed the details of the order and have submitted an A-to-z Guarantee request on your behalf.

Your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.

You can see the most current status of your request at the following link:

*************************************************************************************

I hope this helps. Have a great rest of the day!
Regards,
****** K
Amazon.com
**************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon won't remove the lock placed on my account. I have submitted the documents more than once requested from **** purchased two hair product that need to be returned. In addition, I made multiple charges on my **** for others purchases. I sent in bank statement, showing name, address and account number. Also, my identification and a copy of the card used. I can not cancel my Amazon Prime account because the account is locked also. I am unsatisfied, so I do not wish to have the membership. I have called everyday, since receiving the merchandise. I am not transferred to a supervisor, or hung up on. I have not been provided with Corporate locations, where I could try to resolve in person.
Business Response
Date: 01/24/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the issues you're having with accessing your account.

On checking, I see that access to your account is restored and your prime membership is cancelled as well. You can now sign in and place orders. If you want to continue using Prime benefits, please re-subscribe.

Thank you for your patience and understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/31/2024
Amazon still have not contacted me back, spoke to someone, Monday, January 29, 2024,. I was told a manager would call back in ******************************** email.
Business Response
Date: 02/02/2024
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the inconvenience you've experienced with regards to hair product. Kindly, confirm the order ID and reason for return, so that we can review and help you further.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order as a Prime member to amazon for 5 items. All where shipped and received except a package of energizer batteries. When I look at the delivery date, it is like a month out? I didnt realize that or see it when I ordered. I was under the impression that if you were a Prime Member you had only a few days shipping and sometimes one day. When I tried to contact amazon, they gave me link to contact seller. They gave me wrong link. When I found right one, it said amazon was the shipper and it cant be cancelled. I called customer service who wanted to confirm my account with email. I could not bring up the email for some reason and asked to be transferred to supervisor. The rep refused and said he cant transfer me to supervisor until I confirm my account? I hung up called back , asked for supervisor and finally got one. I asked the supervisor to check last call and fire the customer service rep that told me false information about speaking to a supervisor. They said it takes time to get recording and listen to it,....like days. In mean time the guy is taking more calls and probably being rude. Anyways, the order could not be cancelled and I had to get another supervisor to try to expidite order. I dont know why it would take over a month to ship it and another two weeks to get it? The tracking has no shipping information because the item has never been shipped. If i have to call back and cancel , that is another ************************************************************************** reasonable amount of time. The rep that refused to transfer me ..should be fired. The order I placed three weeks ago should be FREE for all the waiting and hassle of customer service. maybe when you have to pay for some orders, you will take customer service seriously. You have a lot of people that can hardly be understood.
Customer Answer
Date: 12/14/2023
I was able to cancel the order after hour of messing with customer service...thanks for your help
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My Amazon seller account, ********** was suspended due to relations with the seller account named SNOP UA, which I DO NOT OWN AND NEVER OWNED.My account was suspended in error, and I have taken all necessary steps to rectify the situation.The owner of the seller account SNOP UA is *************************, who was also the third-party services provider and provided marketing services on my seller account. He had access to my seller account, including access to the Brand Registry cabinet. The same email address used for user permission to access my seller account was also used as the primary email address on the seller account SNOP UA. He also shared the brand named Orlom with my account ********* and his own account SNOP UA. Additionally, the third-party services provider added the same ASINs to the inventory on my account named ********* as his own account named SNOP UA had. All the above factors triggered the Amazon system to assume that I owned both ********* and SNOP UA seller accounts. This is not true. The Marketing Services Agreement is now terminated. The user permission issued under that Agreement is removed. Brand Orlom is removed from my Brand Registry account. The ASINs that were matching between ********* and SNOP UA seller accounts are removed from the inventory on my account. There are no relations between ********* and SNOP UA seller accounts.I have attached supporting documentation, including the Marketing Services ******************** Services Termination Agreement, Invoices, Funds Transfer Receipt and Affidavit to substantiate the information provided in this letter.I also attached my Plan of Action to explain the Root Cause of the problem and described the Corrective/Preventive actions taken to address the issue. Please review it for more information.Based on the above, I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.
Business Response
Date: 12/16/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 16, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/22/2023

Complaint: 21006442

I am rejecting this response because:
In this submission I am providing additional documentation and supporting documentations as per Amazon`s request.

My Amazon seller account, Fenzo Inc, was suspended due to a related issue with the seller account named SNOP UA, which I DO NOT OWN AND NEVER OWNED.

My account was suspended in error, and I have taken all necessary steps to rectify the situation.

ATTACHMENTS:
- Plan of ********************** Services Agreement (start of the business relations between me and the ********************************* Services Termination Agreement (termination of the business relations between me and the Contractor);
- Invoices (payment confirmation);
- Bank account statement (funds transfer confirmation).

The owner of the seller account SNOP UA provided marketing services on my seller account. He had access to my Amazon Seller account, including access to the Brand Registry.

I discovered that the email address which was provided to me by the third-party services provider so that I could issue a user permission to access my account, was also used by the third-party services provider as the primary email address associated with the seller account named SNOP UA.

I checked the Brand Registry account and discovered that brand named Orlom was shared with my account. I found out that the owner of this brand is another client of the third-party services provider.
Therefore, working with another client, the Contractor shared this brand both to my account ********* and his own seller account SNOP UA.

The marketing services agreement with the Contractor is now terminated. The user permission issued under that Agreement is removed. SNOP UA Seller account is removed from the Brand Registry cabinet. There are no relations between Fenzo Inc and SNOP UA Seller accounts.

Thank you for your attention to this complaint, and I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.

Best regards.
Sincerely,

***************
Business Response
Date: 12/30/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 22-Dec-2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My room mate attempted to order me a Wallet from Amazon.com from my amazon account of ******************** (I no longer have access to this email). Amazon closed my account (See screenshot) because they couldn't 'verify ownership of payment method' even though we did and did nothing wrong. My room mate wants assurance that even though the account is 'banned/closed' that his card info is NOT saved on file. Please delete his card on file if it is still saved on the profile/account. Im not asking to reactivate my account unless it's possible, but nonetheless he wants to make sure the card is not saved on file, even though no one can access it. Please delete this saved method on file if it is. thank you. my email is *********************
Business Response
Date: 01/25/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/25/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1st, 2023, I went to a *** store to send a box of clothes I was returning to Amazon. The company grouped these returns together under the same ** code - there were 18 articles of clothing in the same box collectively worth $528.40. This Monday, December 11th, 2023, I reached out to Amazon via its ******************* to see why I had not received an email confirming that these items had been received at a distribution center. Instead of checking my refund status or looking to see if the ** code given for this return had indeed been scanned at a *** store, Pritam B instead flagged my account ,and I have since received multiple emails saying that there is "abnormal activity" on my account, and unless I upload a government ID, I will not receive a refund for merchandise that was already mailed back two weeks ago. I have spent six hours over the last four days on the phone speaking with multiple customer service reps, including ********, trying to understand why I am being asked to divulge private government-issued data. The staff has, at worst, hung up on me, and at best, has been dismissive of my questions. No one has been able to explain why I have been asked to upload a government ID, but they have been clear that my refund is being held hostage until I forfeit personal data. I am extremely alarmed - it certainly appears fraudulent to me, and I have since spoken with multiple other Amazon customers who have had similar experiences. I appreciate your consideration, and I sincerely hope you might be able to advise.
Business Response
Date: 12/16/2023
Hello MacKenzie,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return refund process of the items returned from the order #***-0050179-3372210 and for requesting your ** to get the request reviewed.

I've reviewed the details of the return and see that the return is created with the estimated refund date of December 22, 2023.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon within 14 - 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by December 22, 2023, you may submit the ** as requested by our internal team to get the details of the return reviewed manually. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The 2 day shipping is a joke and misleading, if you cant meet the standards that are set by your company maybe dont make false claims. The last few years the customer service and quality of service has gone down the drain.
Business Response
Date: 12/16/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the two day delivery shipping option on our website.

I've tried to locate the order details with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

However, Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

Further, the shipping method time starts when the item ships from our warehouse. For example, it takes two business days after an item ships to reach you with Two-Day Shipping.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

To see the most accurate Prime shipping information as you shop, set up a default address for your account. For instructions, go to Add and Manage Addresses.

You can find this and more information on our Prime Shipping Benefits from our help pages here:

************************************************************************************

If you are referring to any particular order placed on your account, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov/6/2023 I ordered a watch from Amazon order# ***-9570537-3738668.The item was delivered to the wrong address as I can See in the picture taken by their delivery person. I have contacted them in multiple occasions, i have not received my refund yet. I am an Amazons shopper as well as a strong supporter, I have made many complaints to let them know the new team of representatives were hired by Amazon are doing a horrible job, they lie to customers, their stories keep changing at the end there is Nothing gets resolved by this team. Amazon may save some by hiring this team, however as you can see the Amazons Ratings has dropped significantly. Amazon has lot many customers and will be loosing more if they do not hire Competent Customer Representatives. My order was delivered to the wrong address in 2 different occasions in last couple months?upon contacting the customer service, I got No Resolutions but the Run Around. I was told to wait 72 hrs?? There is no reason to wait while their own picture proves it was delivered to a wrong address why do I need to wait.These crew expect the customer to go around the neighborhood to look for their order that was delivered to a wrong address!! Our front door has a white storm ************* steps. You can even see the differences in the pics.You may compare it with previous pics taken by the delivery person.After 72 hrs when I called them back I received another run around..Please note the pics i am including You would clearly see my point. Thank you
Business Response
Date: 01/07/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience.

Upon checking, I see that this order was delivered at the provided address on Tuesday, November 7 as per the order tracking that we have.

Unfortunately, we're unable to take any action in this case as we totally relay on the order tracking for the status.

Also, I see that the appropriate team has asked you to provide incident report for the order.

I request you to submit the report and they'll surely assist you further accordingly.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024
I appreciate your response email from last Friday and all the informations.
I received a email from Amazon, I am sure you have received a copy of as well.
In this email you can clearly understand my point about the incompetence of these new customer service team whom were hired by ********************** management as well as lack of their concerns in resolving the problems with the customers.
My address has been ******************************************************************************** since ****, our front has always been built with cement.
The customer representative whom looked at my complaint, must have suffer from severe language barrier and failure to understand english.
The package was delivered to a incorrect address, according to the picture was supplied by the Amazons driver. Had this customer representative wouldve bothered to to look at the recent delivery pics could've easily see the difference of the front doors, building materials and more, yet he mailed to do so and claims it was delivered .
Not the leave the fact that my *** did go tho the neighborhood trying to retrieve (against my good judgement)the delivery package however no body was home.
Please note pic 1 is a delivery was ***e by Amazon last Saturday , pic 2 our address listed with Amazon since ****.
, the pic 3 is provided by the Amazons Delivery on day of delivery.(please Note the address where my order was delivered).

Business Response
Date: 01/10/2024
Hello ****** Ghanei,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

I did check the attached pictures. However, earlier I was able to view only one delivery pictures from the list and had to respond as per the policy we have for delivery issues.

However, I've checked and will be able to refund the amount for the order through gift card balance as there is no direct refund option for this order due to the delivery issue and restrictions from the team as they'll be able to process the refund through original payment method.

Please confirm and I'll added the order total as refund of $29.99 + 10 gift card balance for the inconvenience.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024
I the charges wax on my credit card listed in Amazon as a default card. I will accept the $29.99 charges for the undelivered order. Plus $10.00 credit on the gift card. However I would like to get this issue reported to the *** of Amazon. Since it is obvious that the recent representative team chosen by the Amazon management are not qualified to do their job properly. There should Never be a need to file 3 complaints and discuss this issue 4 times directly with the representative to get the appropriate action taken for any Customers. These new team of customers representatives are Not Competent to do their job appropriately, either due to their language barriers or Incompetence. These new teams of Representatives have been created very bad publicity and reputation for Amazons and causing Amazon to loose their long term customers. Something that Amazon worked hard to gain through out the years of providing great services for their customers. I have been a business owner of metropolitan areas since **** and have direct contact and communication with these people, I hear the stories of how bad Amazon has become and people are refusing to buy from Amazon as they used to do, on daily basis.
I hope Amazons managements realize these issues before it is too late for them to recover their old great reputations.In the last 3 month I personally have had 5 different issues with Amazons where their customer representatives failed to provide solutions for me till I had to file complaints with the authorities and more. How many customers would be going through these extends to solve their problems with Amazons prior to Stop doing anymore business with Amazons in todays market?? I believe you already have the answer; Not Many
I appreciate the BBBs assistances very much. If it was not because of BBBs assistants in my last 3-5 problems with Amazons. Most likely i would be dealing with these issues in court system , Do we really need to go there?? Before the Amazons managements could see the extends of their issues??
Business Response
Date: 01/23/2024
Hello ****** Ghanei,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the refund confirmation ******.

I sincerely apologize for the inconvenience that you've experienced in this case.

I've escalated these issues to the appropriate team for further review on it and we'll ensure that these issues are not repeated.

Please consider these issues as isolated ones.

Also, I've added $40 gift card balance to your Amazon account.

You can view your balance and usage history in Your Account here:

*************************************************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/26/2024
Here is another proof of how much of the dishonesty is rooted in these teams of Amazons Representatives. You can see in multiple messages send by this Arun rep, who happens to be an upper management executive that has been assigned to my case to resolve it. He keeps informing me that he has issues $40 gift certificate credit in Amazon Gift Card plus refund credit issued back in the original payment method was used in this transaction.
Upon Jan-26-2024 5:40 am, as I am checking in to the balances of Amazons Gift cards and my credit card. There has not been any credit issued.
In a nutshell it has been about 3 months since I placed my order with Amazon, 5 days later I noticed the picture taken by Amazons delivery driver is an incorrect address to be delivered and I immediately contacted them to inform them of the error.this is were I am today.
Customer Answer
Date: 02/05/2024
The last email I sent *******, was that their representative is lying again. There is No Gift Card credit in my Amazon.They is No credit gor reimbursement in my credit card either.
THIS CASE IS NOT BEEN RESOLVED THEIR REPRESENTATIVE LIED ABOUT ANY CREDIT. THIS MATTER IS NOT ANSWERED TRUTHFULLY.
Business Response
Date: 02/06/2024
Hello ****** ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern ******.

Like informed in the previous response, I've already added $40 gift card balance to your Amazon account as promised.

I've checked and see that the credit is active on your Account.

You can view your balance and usage history in Your Account here: *************************************************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 02/11/2024
This Arun representative must think this is a joke, he must be used to running business transactions fraudulently that he thinks he can do that in ***.
i have included 3 new pics taken today from: 1, bank statements for the charges Not been Reimbursed, 2, copy of original purchase from Amazon. 3, copy of the Gift Card, where this **** keeps claiming he issued a $40.00 credit.
as you can see these all are bunch of Falsifying statements have been made by this Arun Representative. It seems like this **** has too much power in his hand and for some reason Amazon must Not be aware of it. Regardless the Negligence is on Amazon any way you look at it. I ask **** not to contact me any more since I couldnt trust him any more, future more I asked him to have his supervisor from Amazon to contact me. That has never happened.
in the conclusion I paid for some product on/about Nov-6th-2023, the item was delivered to a wrong place(supporting evidences) as of yet I have Not been reimbursed for my order nor any credit has been issued in any forms of Amazon Gift Cards. I hope other read this and be careful where their orders are placed from. Thank you

Customer Answer
Date: 02/19/2024
Once Again I am informing everyone including BBB that this Representative from Amazon is nothing but a dishonest, shrewd person whom I believe acting on his own without knowledge of Amazon. I dont believe if Amazons officials would know about this case they wouldve let this representative to be acting and writing this lies. But Regardless Shame on Amazon officials to be given so much power in hands of an outsiders as such a this Arun guy without checking up on his performance.
please note the copy I included in todays message, this copy was taken today and if you look at the top of the page it shows any New Added Credits, on the bottom it shows the used credits history. Therefore its clearly this Representative is lying again, if he truly added any credit to my account dont you think he wouldve provided a copy of it?he hasnt done this since this will creat a higher level of crime being committed by him. As I mentioned in my passed message an interesting fact I learned about the people from ***** id that lying is a cultural practice for them, its okay to lie if its going to help the situation. I learned this from my neighbor who is a high class engineer with a great house and living situation.one day I got upset about him not telling me the truth when I was getting his car diagnosed by my shop, he didnt want to tell me he left the door on his car not all the way shut, this set us back in our diagnosis, later he contacted me apologizing about his dishonesty and told me he still challenging this part of his cultural facts and later he explained about lying to be okay in their cultures and traditions with full explanation. But We Americans believe in transparency and honesty and dont accept to be lied to. This Arun Representative of Amazon is Indian and performing his job from ***** as well, why business hire these team is due to the excessive cheap labor. However the business who have intelligent management crews Never rely on these workers and never trust to placing their reputations in jeopardize by hiring these kind of labor work. In conclusion this case is not Over a lousy $30-40 but its about why Amazons Rating has dropped so much currently. I will pursue this matter till iI get the Attention of Amazon head quarters, even if I have to take this matter to small claims courts. Hopefully at the end this will be an eye opener for Amazons corporates and they learn not to place such a sensitive matters in hands of outsiders as such. I truly appreciate the help of BBB, Its because of them I can bring this facts to the publics attention. My best advise is to reduce the volume of your orders till Amazon realizes to take some accountability and responsibility again. Thank you

Business Response
Date: 03/03/2024
Hello ****** ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern .

However, like informed in the previous responses, I've already added $40 gift card balance to your Amazon account as promised.

I've checked and see that the credit is active on your Account.

Please access the link provided and you should be able to view your balance and usage history in Your Account here: *************************************************

Also, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that these issues are not repeated.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/04/2024

Complaint: 21006370

I am rejecting this response because:
The representative who calls himself i. Arun is Notjing but A Bold Face Liar. I am including another copy the page where he claims he added a gif card, ad you can see the balance is zero. This Arun representative of Amazon needs to learn this is US ******* , this kind of falsified statement doesnt stand a chance, we believe in HONESTY and TRUTH where its supported by Documents. He may not vare much about what happens to Amazon buy I will make sure all the Managements and CEO learn about his DISHONESTY and Not to Employees as such in future. This is not about a Lousy $ ***** this about bring Dishonest and Liars like him to the Surface and make sure all of our citizens learn the damaged it may cause to their businesses by hiring people like Arun. My recommendation to everyone is to be cautious doing business with Amazon for time being. Thank you All

Sincerely,

*************************
Business Response
Date: 03/06/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience ******.

The $40 gift card balance was added to the Account with the email address that you've file this complaint.

However, I've re added the gift card balance to the account on which the Order ID: ******************* was placed.

You can view the balance and usage history in Your Account here: *************************************************

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/07/2024

Complaint: 21006370

I am rejecting this response because:
Once again this representative of Amazon calls himself **** is coming up with a different excuses and lies Mow he claims previously he credit a Wrong account?? the email on our account has been the same since we opened our account with ********************** its been almost 6 months this Arun Guy from ***** has been lying to me as well as BBB in every shape and form possible. Not only I dont accept his apology, I am requesting again from Arun to have the management of Amazon (US Base) to contact me so we could resolve this issue once for good as I have asked him in 2 different occasions so far and he has been refusing to do so.I asked this Arun supposedly Amazon representative to issue credit to my credit card used in paying for this item, he ha refused So?? I DO NOT TRUST **** AND WISH TO DISCUSS THIS ISSUE WITH A TRUE AMAZON MANAGEMENT TEAM REGARDING MY UNDELIVERED ORDER. Thats all. Thank you
Sincerely,

*************************
Business Response
Date: 03/10/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Like informed in the previous email, I've added the gift card balance to the account on which the Order ID: ******************* was placed.

The gift card balance has been used to place a new Order ID: ******************* on the account.

You can view the balance and usage history in Your Account here: *************************************************

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/11/2024

Complaint: 21006370

I am rejecting this response because: the recent purchases doesnt have any barriers in to why you Arun taken 6 months to solve the obvious issues of a undelivered order?? You are claiming tgat the gift credit was issued just 4 days ago and you had made mistakes prior to that. I never trusted your words to begin with to check the Gift cards balance to see if you actually credit or not. There were 4 orders placed in te last few days through lmy account if you didnt lie this time and had actually placed a gift card, that I am not sure about it till I check my credit card state, however regardless I asked *** to provide me with reinstatement to the original payment method, w we hete you refused to do so do to the fact you didnt want to get caught of wrong doing! Again for the last time I wish to contact or be contacted by a US Based Manager, to discuss your fraudulent behavior. Either direct me to their contact info or have them to contact me. I FIND THIS ISSUE UNRESOLVED TILL THEN. Thx

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.