Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,713 total complaints in the last 3 years.
22,024 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1st, 2023, I went to a *** store to send a box of clothes I was returning to Amazon. The company grouped these returns together under the same ** code - there were 18 articles of clothing in the same box collectively worth $528.40. This Monday, December 11th, 2023, I reached out to Amazon via its ******************* to see why I had not received an email confirming that these items had been received at a distribution center. Instead of checking my refund status or looking to see if the ** code given for this return had indeed been scanned at a *** store, Pritam B instead flagged my account ,and I have since received multiple emails saying that there is "abnormal activity" on my account, and unless I upload a government ID, I will not receive a refund for merchandise that was already mailed back two weeks ago. I have spent six hours over the last four days on the phone speaking with multiple customer service reps, including ********, trying to understand why I am being asked to divulge private government-issued data. The staff has, at worst, hung up on me, and at best, has been dismissive of my questions. No one has been able to explain why I have been asked to upload a government ID, but they have been clear that my refund is being held hostage until I forfeit personal data. I am extremely alarmed - it certainly appears fraudulent to me, and I have since spoken with multiple other Amazon customers who have had similar experiences. I appreciate your consideration, and I sincerely hope you might be able to advise.
Business Response
Date: 12/16/2023
Hello MacKenzie,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return refund process of the items returned from the order #***-0050179-3372210 and for requesting your ** to get the request reviewed.

I've reviewed the details of the return and see that the return is created with the estimated refund date of December 22, 2023.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon within 14 - 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by December 22, 2023, you may submit the ** as requested by our internal team to get the details of the return reviewed manually. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The 2 day shipping is a joke and misleading, if you cant meet the standards that are set by your company maybe dont make false claims. The last few years the customer service and quality of service has gone down the drain.
Business Response
Date: 12/16/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the two day delivery shipping option on our website.

I've tried to locate the order details with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

However, Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

Further, the shipping method time starts when the item ships from our warehouse. For example, it takes two business days after an item ships to reach you with Two-Day Shipping.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

To see the most accurate Prime shipping information as you shop, set up a default address for your account. For instructions, go to Add and Manage Addresses.

You can find this and more information on our Prime Shipping Benefits from our help pages here:

************************************************************************************

If you are referring to any particular order placed on your account, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov/6/2023 I ordered a watch from Amazon order# ***-9570537-3738668.The item was delivered to the wrong address as I can See in the picture taken by their delivery person. I have contacted them in multiple occasions, i have not received my refund yet. I am an Amazons shopper as well as a strong supporter, I have made many complaints to let them know the new team of representatives were hired by Amazon are doing a horrible job, they lie to customers, their stories keep changing at the end there is Nothing gets resolved by this team. Amazon may save some by hiring this team, however as you can see the Amazons Ratings has dropped significantly. Amazon has lot many customers and will be loosing more if they do not hire Competent Customer Representatives. My order was delivered to the wrong address in 2 different occasions in last couple months?upon contacting the customer service, I got No Resolutions but the Run Around. I was told to wait 72 hrs?? There is no reason to wait while their own picture proves it was delivered to a wrong address why do I need to wait.These crew expect the customer to go around the neighborhood to look for their order that was delivered to a wrong address!! Our front door has a white storm ************* steps. You can even see the differences in the pics.You may compare it with previous pics taken by the delivery person.After 72 hrs when I called them back I received another run around..Please note the pics i am including You would clearly see my point. Thank you
Business Response
Date: 01/07/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience.

Upon checking, I see that this order was delivered at the provided address on Tuesday, November 7 as per the order tracking that we have.

Unfortunately, we're unable to take any action in this case as we totally relay on the order tracking for the status.

Also, I see that the appropriate team has asked you to provide incident report for the order.

I request you to submit the report and they'll surely assist you further accordingly.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024
I appreciate your response email from last Friday and all the informations.
I received a email from Amazon, I am sure you have received a copy of as well.
In this email you can clearly understand my point about the incompetence of these new customer service team whom were hired by ********************** management as well as lack of their concerns in resolving the problems with the customers.
My address has been ******************************************************************************** since ****, our front has always been built with cement.
The customer representative whom looked at my complaint, must have suffer from severe language barrier and failure to understand english.
The package was delivered to a incorrect address, according to the picture was supplied by the Amazons driver. Had this customer representative wouldve bothered to to look at the recent delivery pics could've easily see the difference of the front doors, building materials and more, yet he mailed to do so and claims it was delivered .
Not the leave the fact that my *** did go tho the neighborhood trying to retrieve (against my good judgement)the delivery package however no body was home.
Please note pic 1 is a delivery was ***e by Amazon last Saturday , pic 2 our address listed with Amazon since ****.
, the pic 3 is provided by the Amazons Delivery on day of delivery.(please Note the address where my order was delivered).

Business Response
Date: 01/10/2024
Hello ****** Ghanei,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

I did check the attached pictures. However, earlier I was able to view only one delivery pictures from the list and had to respond as per the policy we have for delivery issues.

However, I've checked and will be able to refund the amount for the order through gift card balance as there is no direct refund option for this order due to the delivery issue and restrictions from the team as they'll be able to process the refund through original payment method.

Please confirm and I'll added the order total as refund of $29.99 + 10 gift card balance for the inconvenience.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024
I the charges wax on my credit card listed in Amazon as a default card. I will accept the $29.99 charges for the undelivered order. Plus $10.00 credit on the gift card. However I would like to get this issue reported to the *** of Amazon. Since it is obvious that the recent representative team chosen by the Amazon management are not qualified to do their job properly. There should Never be a need to file 3 complaints and discuss this issue 4 times directly with the representative to get the appropriate action taken for any Customers. These new team of customers representatives are Not Competent to do their job appropriately, either due to their language barriers or Incompetence. These new teams of Representatives have been created very bad publicity and reputation for Amazons and causing Amazon to loose their long term customers. Something that Amazon worked hard to gain through out the years of providing great services for their customers. I have been a business owner of metropolitan areas since **** and have direct contact and communication with these people, I hear the stories of how bad Amazon has become and people are refusing to buy from Amazon as they used to do, on daily basis.
I hope Amazons managements realize these issues before it is too late for them to recover their old great reputations.In the last 3 month I personally have had 5 different issues with Amazons where their customer representatives failed to provide solutions for me till I had to file complaints with the authorities and more. How many customers would be going through these extends to solve their problems with Amazons prior to Stop doing anymore business with Amazons in todays market?? I believe you already have the answer; Not Many
I appreciate the BBBs assistances very much. If it was not because of BBBs assistants in my last 3-5 problems with Amazons. Most likely i would be dealing with these issues in court system , Do we really need to go there?? Before the Amazons managements could see the extends of their issues??
Business Response
Date: 01/23/2024
Hello ****** Ghanei,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the refund confirmation ******.

I sincerely apologize for the inconvenience that you've experienced in this case.

I've escalated these issues to the appropriate team for further review on it and we'll ensure that these issues are not repeated.

Please consider these issues as isolated ones.

Also, I've added $40 gift card balance to your Amazon account.

You can view your balance and usage history in Your Account here:

*************************************************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/26/2024
Here is another proof of how much of the dishonesty is rooted in these teams of Amazons Representatives. You can see in multiple messages send by this Arun rep, who happens to be an upper management executive that has been assigned to my case to resolve it. He keeps informing me that he has issues $40 gift certificate credit in Amazon Gift Card plus refund credit issued back in the original payment method was used in this transaction.
Upon Jan-26-2024 5:40 am, as I am checking in to the balances of Amazons Gift cards and my credit card. There has not been any credit issued.
In a nutshell it has been about 3 months since I placed my order with Amazon, 5 days later I noticed the picture taken by Amazons delivery driver is an incorrect address to be delivered and I immediately contacted them to inform them of the error.this is were I am today.
Customer Answer
Date: 02/05/2024
The last email I sent *******, was that their representative is lying again. There is No Gift Card credit in my Amazon.They is No credit gor reimbursement in my credit card either.
THIS CASE IS NOT BEEN RESOLVED THEIR REPRESENTATIVE LIED ABOUT ANY CREDIT. THIS MATTER IS NOT ANSWERED TRUTHFULLY.
Business Response
Date: 02/06/2024
Hello ****** ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern ******.

Like informed in the previous response, I've already added $40 gift card balance to your Amazon account as promised.

I've checked and see that the credit is active on your Account.

You can view your balance and usage history in Your Account here: *************************************************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 02/11/2024
This Arun representative must think this is a joke, he must be used to running business transactions fraudulently that he thinks he can do that in ***.
i have included 3 new pics taken today from: 1, bank statements for the charges Not been Reimbursed, 2, copy of original purchase from Amazon. 3, copy of the Gift Card, where this **** keeps claiming he issued a $40.00 credit.
as you can see these all are bunch of Falsifying statements have been made by this Arun Representative. It seems like this **** has too much power in his hand and for some reason Amazon must Not be aware of it. Regardless the Negligence is on Amazon any way you look at it. I ask **** not to contact me any more since I couldnt trust him any more, future more I asked him to have his supervisor from Amazon to contact me. That has never happened.
in the conclusion I paid for some product on/about Nov-6th-2023, the item was delivered to a wrong place(supporting evidences) as of yet I have Not been reimbursed for my order nor any credit has been issued in any forms of Amazon Gift Cards. I hope other read this and be careful where their orders are placed from. Thank you

Customer Answer
Date: 02/19/2024
Once Again I am informing everyone including BBB that this Representative from Amazon is nothing but a dishonest, shrewd person whom I believe acting on his own without knowledge of Amazon. I dont believe if Amazons officials would know about this case they wouldve let this representative to be acting and writing this lies. But Regardless Shame on Amazon officials to be given so much power in hands of an outsiders as such a this Arun guy without checking up on his performance.
please note the copy I included in todays message, this copy was taken today and if you look at the top of the page it shows any New Added Credits, on the bottom it shows the used credits history. Therefore its clearly this Representative is lying again, if he truly added any credit to my account dont you think he wouldve provided a copy of it?he hasnt done this since this will creat a higher level of crime being committed by him. As I mentioned in my passed message an interesting fact I learned about the people from ***** id that lying is a cultural practice for them, its okay to lie if its going to help the situation. I learned this from my neighbor who is a high class engineer with a great house and living situation.one day I got upset about him not telling me the truth when I was getting his car diagnosed by my shop, he didnt want to tell me he left the door on his car not all the way shut, this set us back in our diagnosis, later he contacted me apologizing about his dishonesty and told me he still challenging this part of his cultural facts and later he explained about lying to be okay in their cultures and traditions with full explanation. But We Americans believe in transparency and honesty and dont accept to be lied to. This Arun Representative of Amazon is Indian and performing his job from ***** as well, why business hire these team is due to the excessive cheap labor. However the business who have intelligent management crews Never rely on these workers and never trust to placing their reputations in jeopardize by hiring these kind of labor work. In conclusion this case is not Over a lousy $30-40 but its about why Amazons Rating has dropped so much currently. I will pursue this matter till iI get the Attention of Amazon head quarters, even if I have to take this matter to small claims courts. Hopefully at the end this will be an eye opener for Amazons corporates and they learn not to place such a sensitive matters in hands of outsiders as such. I truly appreciate the help of BBB, Its because of them I can bring this facts to the publics attention. My best advise is to reduce the volume of your orders till Amazon realizes to take some accountability and responsibility again. Thank you

Business Response
Date: 03/03/2024
Hello ****** ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern .

However, like informed in the previous responses, I've already added $40 gift card balance to your Amazon account as promised.

I've checked and see that the credit is active on your Account.

Please access the link provided and you should be able to view your balance and usage history in Your Account here: *************************************************

Also, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that these issues are not repeated.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/04/2024

Complaint: 21006370

I am rejecting this response because:
The representative who calls himself i. Arun is Notjing but A Bold Face Liar. I am including another copy the page where he claims he added a gif card, ad you can see the balance is zero. This Arun representative of Amazon needs to learn this is US ******* , this kind of falsified statement doesnt stand a chance, we believe in HONESTY and TRUTH where its supported by Documents. He may not vare much about what happens to Amazon buy I will make sure all the Managements and CEO learn about his DISHONESTY and Not to Employees as such in future. This is not about a Lousy $ ***** this about bring Dishonest and Liars like him to the Surface and make sure all of our citizens learn the damaged it may cause to their businesses by hiring people like Arun. My recommendation to everyone is to be cautious doing business with Amazon for time being. Thank you All

Sincerely,

*************************
Business Response
Date: 03/06/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience ******.

The $40 gift card balance was added to the Account with the email address that you've file this complaint.

However, I've re added the gift card balance to the account on which the Order ID: ******************* was placed.

You can view the balance and usage history in Your Account here: *************************************************

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/07/2024

Complaint: 21006370

I am rejecting this response because:
Once again this representative of Amazon calls himself **** is coming up with a different excuses and lies Mow he claims previously he credit a Wrong account?? the email on our account has been the same since we opened our account with ********************** its been almost 6 months this Arun Guy from ***** has been lying to me as well as BBB in every shape and form possible. Not only I dont accept his apology, I am requesting again from Arun to have the management of Amazon (US Base) to contact me so we could resolve this issue once for good as I have asked him in 2 different occasions so far and he has been refusing to do so.I asked this Arun supposedly Amazon representative to issue credit to my credit card used in paying for this item, he ha refused So?? I DO NOT TRUST **** AND WISH TO DISCUSS THIS ISSUE WITH A TRUE AMAZON MANAGEMENT TEAM REGARDING MY UNDELIVERED ORDER. Thats all. Thank you
Sincerely,

*************************
Business Response
Date: 03/10/2024
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Like informed in the previous email, I've added the gift card balance to the account on which the Order ID: ******************* was placed.

The gift card balance has been used to place a new Order ID: ******************* on the account.

You can view the balance and usage history in Your Account here: *************************************************

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/11/2024

Complaint: 21006370

I am rejecting this response because: the recent purchases doesnt have any barriers in to why you Arun taken 6 months to solve the obvious issues of a undelivered order?? You are claiming tgat the gift credit was issued just 4 days ago and you had made mistakes prior to that. I never trusted your words to begin with to check the Gift cards balance to see if you actually credit or not. There were 4 orders placed in te last few days through lmy account if you didnt lie this time and had actually placed a gift card, that I am not sure about it till I check my credit card state, however regardless I asked *** to provide me with reinstatement to the original payment method, w we hete you refused to do so do to the fact you didnt want to get caught of wrong doing! Again for the last time I wish to contact or be contacted by a US Based Manager, to discuss your fraudulent behavior. Either direct me to their contact info or have them to contact me. I FIND THIS ISSUE UNRESOLVED TILL THEN. Thx

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon regarding a refund for items they received on 11/6, they said refund would be issued once items were received but it is now 12/14 and I have yet to receive my items. I contacted Amazon and theyre saying there is abnormal activity on my account and that in order for them to proceed with my refund, they need to verify my identity by verifying my government ID. This makes no sense to me, I have verified that I am the owner of my account through their text/online verification system, and verified my name, phone and billing address. I dont understand why they have to have my drivers license on file to refund my items when they already have it. They said that I will not be eligible for a refund for these items if I dont submit my drivers license. These were not in the terms and conditions when I first signed up for Amazon prime, and I should not have to reveal my personal information to get my refund back.
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-1683351-6302646.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting personal information that I find sensitive. After I have been giving the runaround for days on a refund to an order for a iPhone 11. I have requested my concerns with them going on two weeks.
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-2605937-5426604. I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on December 14, 2023 for $278.20.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They want me to submit an ID for s return this is unacceptable on all terms of privacy! Order #***-4133782-4131423 Order total $356.04 (1 item)
Business Response
Date: 12/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4133782-4131423 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/16/2023

Complaint: 21006150

I am rejecting this response because:
This is data farming my ID that is sent to other third parties I have no idea about and customer service is now in ***** which probably doesn't have the reputation or safety. This is a total scam and I hope Amazon fails. I have no idea how Amazon has a B rating with this kind of stuff. My trust in Amazon is extremely low but I'm not the only one from what I read..... Going downhill.

Sincerely,

***********************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned an item that was defective to Amazon and theyre refusing to give me a refund unless I give them personal information I do not feel comfortable sharing. The item was received months ago is saying theres abnormal activity yet I was still able to buy on the same account and they cannot say what the abnormal activity is.
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-4875777-2174625.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 30 2023 , I ordered 2 wireless mic receivers from Amazon . The order number is 112-4436640-8016249. I requested a refund on 12-4-23 and sent the items back as Amazon requested. I haven't received my refund yet so I decided to give Amazon a call. They told me they have received my item , but would not be able to give me a refund unless I gave them personal information of mine that I do not want to give them. I feel this is absurd seeing how much I buy from them . Any help to get my money back would be appreciated.
Business Response
Date: 12/15/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return refund process of the items returned from the order #***-4436640-8016249 and for requesting your ** to get the request reviewed.

I've reviewed the details of the return and see that the return is created with the estimated refund date of December 28, 2023.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon within 14 - 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by December 28, 2023, you may submit the ** as requested by our internal team to get the details of the return reviewed manually. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an AW Bridal Picnic Basket from Amazon on 10/21/2023. It was not like portrayed on the site so I returned it using the shipping label provided by Amazon. They confirmed receipt of the package on 11/22/2023. Their site indicated a refund would be issued by 12/01/23 which then got extended to 12/08/23 and then to 12/16/23. I called Amazon on 12/13/2023 to ask about the delay. I got transferred around only to be told I needed to send them a government issued ID to get the refund. When I asked to speak to someone else, the representative hung up on me. I called back and spoke to someone else. I was advised the same thing - I needed to send them a copy of a government issued ID. When I asked them the reason for requesting ID, they refused to provide details and hung up. I am just looking for a refund for an item I returned in the original packing and they received it without having to upload an ID where I do not feel it will be stored safely. The refund is requested back to the original form of payment- my credit card. The Amazon order # is 112-0992715-1200255 for a total amount of $64.18. Screenshots of order details and item received by Amazon are attached. Thank you for your help in getting the money returned that is owed to me.
Business Response
Date: 12/16/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-0992715-1200255.

I've reviewed the details of the order and refunded the item successfully back to your payment method.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item ******* 32" Odyssey ****** 4K UHD 240Hz 1ms G-Sync 1000R Curved Gaming Monitor, Quantum HDR2000, *** FreeSync Premium Pro, Matte Display, Ultrawide Game View, *************************** 2022.Order placed on Nov 23, the amount is $1351.37.Order was canceled on Nov 30, started return to Amazon fulfillment center. Now is arrived to their warehouse.Contacted with **************** from ********************, but they dont give any solutions and just let me keep waiting for refund. Different agents said different processing time. However, *** never received it, so it will be at same as what they sent, but all of them said it needs more investigation. I just want get my money back and purchase at somewhere else. Im so upset when one of their agent told me if I dont receive refund until March 2023, I can contact them again. I cannot wait anymore. Hope you could help me! Thanks!
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-7580839-0989816.

Upon review, we see a request to stop the shipment has been raised. At this point of time, we are unable to issue refund, kindly wait till we receive the item back in our fulfillment center for the refund to be processed.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2023
Hi,
I saw the tracking number provided by carrier shows it is delivered. Can you please confirm did they receive it? Where can I track the processing of refund? Whats the maximum time for processing refund?

Thanks!

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