Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,512 total complaints in the last 3 years.
21,564 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed this order: 113-6874074-5277053 in October from out of the country to my home in **. I was stationed in ******* as I am a travel ********** husband is *** so we do a lot of traveling. I saw that my package was delivered to a concierge desk. Red flag because my condos dont have a concierge ******** have a ring camera infront my door. Theyll normally send pictures but none was provided. I decided to call my daughter to go to my Condo and check around for a package and she responded that there was no package there. I called Amazon right away and was told to wait 4 days because sometimes they **** packages as delivered & its not delivered. I waited, my daughter stayed at my condo all 4 days as she works from home and nothing showed up. I called back Amazon and told them they kept saying theyll send a email to the address I have on file. I called maybe about 6-9 times about this. I decided to wait until I came back to the states which was 12/11 as I was told I had til 12/16 to get a refund. It did slip my mind, I called today 12/14, Come to find out that they didnt have a email on file for me and I had til 12/13 to get a refund back & now theres nothing they can do. Thats crazy right? CUSTOMER SERVICE SUPERVISOR was extremely rude she didnt take any accountability she even said she heard the recording of the other employees telling me 12/16 but they were wrong however its my fault because they sent emails. When I told her to which email she said the one they have on file, then when I stated that I am recording her because I know that the email I just put on file today was created today while I was on the phone with a previous Amazon employee, she quickly got scared & said well you wouldve received one through message center as well so you shouldve checked. HAA! I was told email for the pass 20 times no one ever said I didnt have one on file or nothing about message center til today. Membership cancelled, company is going down the drain.
Business Response
Date: 12/19/2023
Hello Jasmeen,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to order#***-6874074-5277053.
Upon checking with concerned team, I was informed that as the Incident Report was submitted more than 60 days after the delivery date. Tracking details are no longer available resulting in us not being able to provide a refund/replacement at this time. Unfortunately, we won't be able to provide any further assistance.
We appreciate your understanding with our limitations and hope to seeing you soon.
Regards,

*******
Amazon.com
*****************************

Customer Answer
Date: 12/19/2023

Complaint: 21008283

I am rejecting this response because: 1. You guys messed up on your end your employers kept saying a email will be sent out to me. I had called more than a dozen times and not ONE person told me that I did not have a email updated on file until 12/14/2023, when one employer was able to help. 2. Your employees stated MULTIPLE times I had til 12/16/2023 to submit the ticket and I did, then you guys backed petal and said oops we meant 12/13/2023. Ironic how it changed to the day before I submitted the ticket. 3. I had your supervisor on a recording LYING that it was sent to my email numerous times, she stated the one that I had on file. Which I stopped her in her tracks and let her know that was a complete lie as the one that she was reading that I had on file was created while I was on the phone with the lady who told me I didnt have a email on file early that morning. Therefore; THAT EMAIL WAS FRESH NEW AND NEVER USED BEFORE. Then that supervisors response was nasty.
Sincerely,

**************************************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned several items to Amazon. 2 of the items were outside of the return window and I explained I was in hospital and could not return in time. The gentleman proceeded to reopen window so I could return. This was for the XL ************************, $99.99 plus 7% sales tax was paid). I was never advised that I would have to pay a restock fee, the item was noticeably broken when I went to use it and I purchased a subsequent item to replace and the representative stated he could not replace could only refund. I also at the time of my returning items returned a Levoit Humidifier ($79.99 plus 7% sales tax) and a Dog Coat ($25.99), During any instances was told there would be a fee but that my full refund would be process upon receipt of items. Well in noticing the refunds they are refunded partially ($99.00 was a $86.81 refund, $79.98 was a $60.62 refund and $25.99 was a $23.50). I contacted Amazon and was assured the difference would be refunded within 5 days. I contacted them today after 7 business days and they are refusing now to refund the difference. $47.46 is due to me and I am asking to have difference refunded.
Business Response
Date: 12/17/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Orders or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@a if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased, *********************** Dries Instantly Top Coat Nail Polish for Women, No Fade, **** Fl Oz, Fast Drying Nail Color Protection, Resists Smudging, Chipping, and Fading on 12/08/2023 it was delivered 12/12/2023. The item is sold and shipped by Amazon. This item is definitely not instant dry and they said they would give me a refund for the amount of $3.97 plus tax, if and only if I send them a picture of my DL or passport for it to be reviewed by a THIRD party and I would get a response within 72 hours but that I can keep buying from them just not get a refund. I want my refund and I do not feel comfortable sending my personal information to a third party.
Business Response
Date: 12/17/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the item "*********************** Dries Instantly Top Coat Nail Polish for Women, No Fade, **** Fl Oz, Fast Drying Nail Color Protection, Resists Smudging, Chipping, and Fading " in Order#***-2693009-3317863.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

*******
Amazon.com
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21008268

I am rejecting this response because I do not feel comfortable providing my personal information and this response seems pretty vague and robotic.

Sincerely,

***********************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This in in regards to the order # ***-3394239-3342623 placed with Amazon on Oct 11th 2023 paid from CC $ ******. This item did not do what it said it would in the description, and did not work at all. It was returned and had tracking through **** We have waited over a month and still says processing although it was already received by warehouse. I asked that this just be refunded to Amazon account balance credit, since we purchase many items. This whole process has made us not want to purchase from Amazon anymore as it has been very frustrating and time consuming. We returned the item only because it did not do as stated in description and was incorrect. We could not use it. This was sent back and would appreciate amazon balance for return at the least. I was told that for Amazon to consider refund they want a drivers license copy. I feel this is inappropriate and unacceptable for a company to request. Please help, I hope this can get taken care of as we spend a lot of money here and this should have be handled already.
Business Response
Date: 12/17/2023
Hello Kaytee,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to order #***-3394239-3342623 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the complete series of "The Big Bang Theory." This purchase was made before 2017. This was an electronic Prime Video transaction; no disc or collection of discs was included. I am entitled to watch the television program on Amazon Prime Video. I have not been able to view some of the ** show's seasons or episodes since this past week. It says, "Subscribe to *** for $9.99/month or buy." I already purchased the full series, so I don't need to subscribe or buy anything. I have contacted Amazon customer service several times about this, but the issue has not been resolved. I am asking for acces to the complete series which I have already purchased. I have been unable to find an account number or record of the purchase. I have been unable to contact anyone in the ************* concering this problem.
Business Response
Date: 12/16/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and they have confirmed that few of the episodes are only available through MAX ************************* have already forwarded a relative feedback to our internal team and they will be reviewing this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023

Complaint: 21008216

I am rejecting this response because:
The email unequivocally states that there is an issue, but it makes no mention of Amazon's plan of action to address it. I paid for a whole TV series (The Big Bang Theory) on Amazon, but I can't access that which I own. In what ways does this email assist? What steps does Amazon plan to take to resolve this issue? In the event that access cannot be restored, will I be given a full refund?
Sincerely,

***********************
Business Response
Date: 12/20/2023
Hello *****,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

Upon reviewing I'm sorry the service that we provided wasnt our usual standards you've come to expect from us at Amazon. I hope you'll give us another chance to prove the high quality of service we normally provide.

Checking your account I see that you bought all seasons of the show Big Bang Theory therefore you should not have problems with the show.

To help you, we ask you to please share the name of the device where you are having problems.

We also ask that you please log out and log in again using your primary Amazon account to verify that you are not using another account.

I hope this information helps!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/20/2023

Complaint: 21008216

I am rejecting this response because:
The problem has not yet been solved. When the problem is solved I will thank Amazon for their hard work and withdraw the complaint.
Sincerely,

***********************
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have a full annual prime membership paid from December 2022. I am being charged for additional/duplicate prime memberships every month on different credit cards.I've contacted amazon about 10 times asking them how to resolve this issue as I'm paying $60 for only one membership. They promise to refund the duplicate charges and resolve the issue. Then the next month I get charged 3 times all over again. How do I make this stop?
Business Response
Date: 12/17/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the prime charges to your payment card.

I have checked your Amazon.com associated with this email address and I was not able to locate any new prime charges in this account. The latest charge in your account was on December 16, 2023 as your annual subscription from December 16, 2022.

We request you to please check with the authorized users of your payment card. It could be possible that a family member or an authorized user of your payment card has added your card in their Amazon.com resulting in a charge.

In case if you're unable to locate the charge, then we request you to please dispute it with the bank.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about November 14, 2023, I purchased an electroic gift card , As soon as the gift card arrived in my mailbox I cancelled the card, because the gift card I was buying it for the child didn't want it. It was a razer gift card, I tried to contact *****, and there was no live person for me to speak to. so I The supervisors tried to call ***** themselves and they encountered. I have called Amazon to let them know about my ******, seven times, and I always requested to speak to a supervisor. The supervisors all recommended that I contact *****. I have tried several times, but ***** is not very customer friendly. The ********************** supervisors tried and encounterd the same problem I have. Please can someone take responsibility and return my refund of $250.00 to my debit card,
Business Response
Date: 12/26/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you've contacted as you've cancelled the $250.00 gift card as soon as it arrived in your mailbox and are now looking for refund.
On checking, I see that gift card in question is already used and hence we're unable to refund. If you're looking for refund, I'd suggest that you work with your bank as we won't be able to provide any further information apart from this.
We appreciate your understand and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item was returned to Amazon at an Amazon Fresh Store on 11/26/23 6 PM. I received an email confirmation (see attachment below) stating the item was dropped off and on the way back to Amazon's fulfillment center. Upon checking the updates on this refund, I saw the item was being delayed every week in transit. I reached out to Amazon regarding this issue and they are refusing to refund me despite the fact the item was already returned to them within the timeframe they asked with proof of drop off. They asked I upload my ID to verify my identity, which I did as well. I have followed all their instructions, and still they are refusing to process my refund.
Business Response
Date: 12/17/2023
Hello Alnoor,
I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to refund for the item returned in Order#***-8783154-3566659.
As informed, once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by December 29, 2023 please contact our customer support team via the following link:
****************************************
If you'd like to check the status of your return online, click "Your Account" at the top of our website. Then click "Your Orders" and select this order. Completed returns and refunds appear at the bottom of the Order Summary.
We appreciate your time and patience in this regards. We hope to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/17/2023, I purchased a hair product for $8.55 from Amazons website. The order number is: 113-4896087-9249045. When I purchased it, it had free shipping and returns. I returned the product because it damaged my hair. However, I was only refunded $2.15. I have contacted Amazon several times, but they will not return my full refund. I was told that I was charged $6.40 for shipping, because I selected no longer needed as a reason for the return. I explained to, ****, who said she is a supervisor, that no longer needed was the closest fit on the list to the actual reason for the return. She said there was nothing she could do and she hung up on me.
Business Response
Date: 12/17/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern relating to your order of "***** Hair Type 3ABC".

Upon checking your order, I found it was sold and fulfilled by a third party seller "************** 23 Years On-Line".

I'd like to inform that, Amazon does not control the shipping or fulfillment process of items that are sold and fulfilled by third party sellers. Sellers hold their own inventories and responsibly ship the items directly from their inventory to customer's address using their own shipping and carrier methods. Sellers inventory could be located in a different city or even in a different country.

Therefore, when you returned the item to third party seller, ReturnShippingFee of $6.40 was deducted out of the full refund.

However, I've made one time exception and added $6.40 to your account in form of ******************** gift card balance.

You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21008014

I am rejecting this response because: I do not want an account credit. I was treated disrespectfully by several Amazon employees regarding this matter. I do not plan to make another purchase using Amazon.com in the future. I want the remainder of my refund to be returned to my debit card.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.) Item: Veja Men's Campo Sneaker,Purchase Date: 10/11/2023 Amount: $175.00 Order No.: 112-8126675-5423450 Issue: REFUND - WILL NOT REFUND WITHOUT GOVERNMENT ID AND THEY HAVE THE **** ALREADY.Refund Tracking No: 1ZX098469005784624 Refund Delivery Date: 11/09/2023 8:34 A.M.2.)Item: City Chic Women's Apparel Women's City Chic Plus Size Dress SO Fancy FF,Black/Black, 16 Purchase Date: 10/23/2023 Amount: $95.45 Order No.: 111-8331947-5277030 Issue: REFUND - WILL NOT REFUND WITHOUT GOVERNMENT ID AND THEY HAVE THE **** ALREADY.Return is QR code and requested on Oct 28, 2023 3.)Item: Miusol Women's Retro Lace Sleeveless Plus Size Formal Evening Prom Dress Black Purchase Date: 10/19/2023 Amount: $53.99 Item No: 111-7024455-6830632 Issue: REFUND - WILL NOT REFUND WITHOUT GOVERNMENT ID AND THEY HAVE THE **** ALREADY.Return is QR code and requested on Oct 28, 2023
Business Response
Date: 12/17/2023
Hello ***,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refunds for the item returned in Orders#***-8126675-5423450, #***-8331947-5277030 and #***-7024455-6830632.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.
If more than 6 days have passed and ** isn't provided the link sent will expire, in such case, please reach out to the customer support team so they can provide new links to submit proof.
Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

*******
Amazon.com
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21007974

I am rejecting this response because: they are refusing to issue a refund stating once they receive the item and government ID, they will issue a refund. The items are already sent back and delivered to Amazon. And I refuse to give them my government ID. I wasn't required to upon signing up for their Prime membership so why should I provide confidential information. I will gladly take the items I had returned back but they refuse to send back the items also. They were unopened or unused. The shoes I received were infact wrong style and color which is Amazons fault. I shouldn't have to pay for their mistake.

Sincerely,

***************

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