Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,753 total complaints in the last 3 years.
22,130 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's ridiculous, Amazon is letting sellers post incorrect items, customers wasting time installing the product, then later to find out the item is not what was described. I bought LED strip, in seller description it said multicolor light and on the pictures it shows the lights having different colors at the same time. In example, you can see blue, green, red, yellow, etc. on the LED strip at the same time. I was super excited. When I got the lights, I spend 2 days installing this LED strip. Once I ran the power to the lights and connected to the app. I realized the led strip can only support single color at a time. I can't run multiple colors. I reached out to Amazon, and was told I can only return the item. I feel like this is on Amazon and the seller responsibility. I spend 2 days installing, and feel like I should be refunded money with keep the LED strip. It is functional, but it doesn't have the feature that was presented on the sale.
Business Response
Date: 12/17/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble caused with product.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and see that it's returnable product. If product is not as excepted please return it for full refund with in the return window.

Return Window: January 31, 2024

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Representing my ***************** as it's maintenance supervisor on August 16th 2023 I ordered a book titled "DEWALT Plumbing Licensing Exam Guide (DEWALT Series), American Contractors Exam Services" from an Amazon seller using the name BookExcellence which is under the business name operating in ****** of ************** After waiting a month I didn't receive the book and by that time the seller charged my business card for the purchase. I have been extremely busy in my line of work and lost track of time so I did not reach out to the seller to inform them I hadn't received the book. Now my company is approaching the end of the fiscal year and must reconcile all of its finances so that brought my attention back to the book we never received. I contacted BookExcellence yesterday on December 7th, 2023 and asked them to resolve this issue and they provided the following reply. "Due to the amount of time that has passed I'm afraid we have no way of investigating this as it is outside of policy. All issues need to be reported within 90 days of an order being placed so they be resolved properly. Sorry for any inconvenience caused. *** Book Excellence"My issue with this reply is it takes no responsibility for the problem, rather it hides behind Amazon's policy. If you had been on vacation for 90 days in another state and a thief broke into your home and took ***** from you, do you think the police department would say you have no case because it took 90 days to learn of the theft? Is there a statute of limitation on theft?
Customer Answer
Date: 12/14/2023
Unless business is conducted differently in ****** compared to *****************, the company I have lodged a complaint on should have the receipt showing the proof of shipment along with the tracking number. In the U.S. we are mandated to keep all records of expenses including receipts for seven years. How can this business claim they have no way to investigate when they would have a receipt showing shipment of the book from just under five months ago?
Business Response
Date: 12/16/2023
Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Thank you for your patience and understanding.

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023
Hello Vishal

I appreciate your offer of an Amazon gift card for the amount of the original purchase, however, after discussing the offer with my Director and the finance department, a gift card would not allow us to reconcile the charge made to the company credit card. Can you find a way to refund the money to the card that was used for the original purchase?

Sincerely

***************************
Housing Assistant
Maintenance Supervisor
NWRHA
********************

The art of life is a constant readjustment to our surroundings. ***************************

-----Original Message-----
From: Amazon.com <***********************************************>
Sent: Saturday, December 16, 2023 9:28 AM
To: *************************** <*************************************;
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Thank you for your patience and understanding.
Business Response
Date: 12/20/2023
Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here as informed I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Please be informed that gift card refund is the best and the only available option here.

Requesting you to understand our limitations.

Thank you for your patience and understanding.

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 12/21/2023
Hello Vishal

The link ****************************************** that you have provided takes me to a page that has "redeem another product voucher" inside a frame near the center of the page. This goes nowhere and does not provide a gift card. I hope this isn't supposed to be a joke Vishal because it isn't funny.

***************************
Housing Assistant
Maintenance Supervisor
NWRHA
********************

The art of life is a constant readjustment to our surroundings. ***************************

-----Original Message-----
From: Amazon.com <***********************************************>
Sent: Thursday, December 21, 2023 5:51 AM
To: *************************** <**********************************>
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello ******,

This is Vishal from Amazon.com.

Firstly I would like to thank you for getting back to us.

Here I have now added a gift card of amount $98.43 to your gift card balance and it should reflect into your account within **** hours from now.

You can view your balance and activity here:

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vish
Amazon.com
***********************************
Business Response
Date: 12/27/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email an order placed on our website.

Here I have now added a gift card of amount $98.43 to your gift card balance and it should reflect into your account within **** hours from now.

You can view your gift card balance and activity here:

*************************************************

You can also check for the gift card balance using the below link :

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/02/2024

Complaint: 20978269

I am rejecting this response because: As of today January 2nd ***************************** my Amazon account with the balance described or any balance of any kind.

Sincerely,

***************************
Business Response
Date: 01/10/2024
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email an order placed on our website.

Here I have now added a gift card of amount $98.43 to your gift card balance on the account through which the order was placed and it should reflect into your account within **** hours from now.

You can view your gift card balance and activity here:

*************************************************

You can also check for the gift card balance using the below link :

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received the reimbursement to my Amazon account in the amount of $98.43. I now consider this matter resolved.

Sincerely,

***************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of third party refurbished apple airpods 3 from Amazon on 11/18/23. They were received and the return was initiated 11/22/23. They were picked up11/24/23. They were received 11/27/23 and I was told a refund would be issued within two weeks. I called on 12/14 because I had not been issued a refund and I was told that I would need to provide Id before a refund is issued. They said that if I do. Ot provide Id that I would not receive a refund or the product back.
Business Response
Date: 12/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5853774-3484221 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the filter recieved in order: 113-6249438-9508218 and was then charged for not returning it. I RETURNED it to ****** and like every single return I've made there in the last 6 months for Amazon, you guys tried to charge me for it again.That's fraud.Refund the full amount of this order to my account and stop charging me for returns I'm making or make return pickups free so you don't lose them.
Business Response
Date: 12/20/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return charge processed on the order #***-6249438-9508218.

I've reviewed the details and see that a refund for $24.69 was refunded already on December 11, 2023. To help you with the refund of the difference amount of $24.70, I've worked with our internal partner team on your request and got the amount refunded back to your payment method.

You will see the refund for $24.70 processed to your card within the next 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me for an item that I already returned to them and they are requesting outrageous private information from me just to get my refund.Here's the name of the item: 1 of: Retevis RT628 Walkie Talkies for Kids,Toys for **** ******** Boys Girls,Key Lock,Crystal Voice, Easy to Use,Long Range Walky Talky for Camping Hiking (Red,2 Pack)
Business Response
Date: 12/16/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned from the order #***-7209349-3195416.

Since there isn't any return tracking available on the return, we recommend that you reach out to the carrier that you used to return the item to Amazon.

You can view the return details here: *************************************************************

Without the return received and processed at our returns center, we can't assist on this order with a refund.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21006592

I am rejecting this response because:
I have returned this item back to Amazon. Proof of a return label is attached. I should be refunded for this item.
Sincerely,

***********************
Business Response
Date: 12/21/2023
Hello *****,

Thank you for your response!

I've reviewed the details of the attachments and see that the provided return receipt is related to the return of the item 'Crayola ********************** Blue' which is already refunded on October 20, 2023.

In this case, I'm sorry we won't be able to refund the item 'Retevis RT628 Walkie Talkies for Kids', as there isn't any return tracking available or the return received of the item.

We recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
Customer Answer
Date: 12/21/2023

Complaint: 21006592

I am rejecting this response because:
I have included the correct return receipt, please see attached.

Sincerely,

***********************
Business Response
Date: 12/29/2023
Hello *****,

Thank you for your response!

In continuation to our correspondence, I've reviewed the details of the Return Mailing Authorization (***) from your attachment provided (*** ID: *************.

However, the *** created to return the item '1 x Retevis RT628 Walkie Talkies for Kids' is 'DjPjL5dTR***' with the return tracking number 1ZE93W519057702216.

In this case, I request you to kindly provide the details of the carrier tracking number of the provided *** ID : ************ to check and review further. You may contact the carrier if you are unable to find the tracking number on your account.

Please note that the previously provided tracking receipt shows the tracking number 1Z0W3Y269032703525 which is related to the *** ID: ************.

This is used to return the item "Crayola ********************** Blue" that is already refunded to the gift recipient's account in the form of gift card balance.

You may even contact our customer support team with the requested details for assistance on this.

Thank you for your understanding and co-operation. Have a great rest of the day!
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon retail charges for multiple items ordered but not delivered. When calling to get refunds , Amazon insists on charging additional money in the form of text messages. Amazon refuses to resolve these issues, refuses to allow formal complaints and refuses to issue refunds
Business Response
Date: 12/16/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website and for the charges incurred on text messages.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Further, you can contact our support from our website or application free of cost and most questions are answered in Your Account (***************************************) or in our Help pages (*******************************). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
Customer Answer
Date: 12/17/2023
Order# ***-8564917-5032212
Business Response
Date: 12/21/2023
Hello *****,

Thank you for your response with the order details and I'm sorry for the inconvenience caused with it.

I've reviewed the details of the order and have submitted an A-to-z Guarantee request on your behalf.

Your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.

You can see the most current status of your request at the following link:

*************************************************************************************

I hope this helps. Have a great rest of the day!
Regards,
****** K
Amazon.com
**************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon won't remove the lock placed on my account. I have submitted the documents more than once requested from **** purchased two hair product that need to be returned. In addition, I made multiple charges on my **** for others purchases. I sent in bank statement, showing name, address and account number. Also, my identification and a copy of the card used. I can not cancel my Amazon Prime account because the account is locked also. I am unsatisfied, so I do not wish to have the membership. I have called everyday, since receiving the merchandise. I am not transferred to a supervisor, or hung up on. I have not been provided with Corporate locations, where I could try to resolve in person.
Business Response
Date: 01/24/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the issues you're having with accessing your account.

On checking, I see that access to your account is restored and your prime membership is cancelled as well. You can now sign in and place orders. If you want to continue using Prime benefits, please re-subscribe.

Thank you for your patience and understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/31/2024
Amazon still have not contacted me back, spoke to someone, Monday, January 29, 2024,. I was told a manager would call back in ******************************** email.
Business Response
Date: 02/02/2024
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the inconvenience you've experienced with regards to hair product. Kindly, confirm the order ID and reason for return, so that we can review and help you further.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order as a Prime member to amazon for 5 items. All where shipped and received except a package of energizer batteries. When I look at the delivery date, it is like a month out? I didnt realize that or see it when I ordered. I was under the impression that if you were a Prime Member you had only a few days shipping and sometimes one day. When I tried to contact amazon, they gave me link to contact seller. They gave me wrong link. When I found right one, it said amazon was the shipper and it cant be cancelled. I called customer service who wanted to confirm my account with email. I could not bring up the email for some reason and asked to be transferred to supervisor. The rep refused and said he cant transfer me to supervisor until I confirm my account? I hung up called back , asked for supervisor and finally got one. I asked the supervisor to check last call and fire the customer service rep that told me false information about speaking to a supervisor. They said it takes time to get recording and listen to it,....like days. In mean time the guy is taking more calls and probably being rude. Anyways, the order could not be cancelled and I had to get another supervisor to try to expidite order. I dont know why it would take over a month to ship it and another two weeks to get it? The tracking has no shipping information because the item has never been shipped. If i have to call back and cancel , that is another ************************************************************************** reasonable amount of time. The rep that refused to transfer me ..should be fired. The order I placed three weeks ago should be FREE for all the waiting and hassle of customer service. maybe when you have to pay for some orders, you will take customer service seriously. You have a lot of people that can hardly be understood.
Customer Answer
Date: 12/14/2023
I was able to cancel the order after hour of messing with customer service...thanks for your help
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My room mate attempted to order me a Wallet from Amazon.com from my amazon account of ******************** (I no longer have access to this email). Amazon closed my account (See screenshot) because they couldn't 'verify ownership of payment method' even though we did and did nothing wrong. My room mate wants assurance that even though the account is 'banned/closed' that his card info is NOT saved on file. Please delete his card on file if it is still saved on the profile/account. Im not asking to reactivate my account unless it's possible, but nonetheless he wants to make sure the card is not saved on file, even though no one can access it. Please delete this saved method on file if it is. thank you. my email is *********************
Business Response
Date: 01/25/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/25/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My Amazon seller account, ********** was suspended due to relations with the seller account named SNOP UA, which I DO NOT OWN AND NEVER OWNED.My account was suspended in error, and I have taken all necessary steps to rectify the situation.The owner of the seller account SNOP UA is *************************, who was also the third-party services provider and provided marketing services on my seller account. He had access to my seller account, including access to the Brand Registry cabinet. The same email address used for user permission to access my seller account was also used as the primary email address on the seller account SNOP UA. He also shared the brand named Orlom with my account ********* and his own account SNOP UA. Additionally, the third-party services provider added the same ASINs to the inventory on my account named ********* as his own account named SNOP UA had. All the above factors triggered the Amazon system to assume that I owned both ********* and SNOP UA seller accounts. This is not true. The Marketing Services Agreement is now terminated. The user permission issued under that Agreement is removed. Brand Orlom is removed from my Brand Registry account. The ASINs that were matching between ********* and SNOP UA seller accounts are removed from the inventory on my account. There are no relations between ********* and SNOP UA seller accounts.I have attached supporting documentation, including the Marketing Services ******************** Services Termination Agreement, Invoices, Funds Transfer Receipt and Affidavit to substantiate the information provided in this letter.I also attached my Plan of Action to explain the Root Cause of the problem and described the Corrective/Preventive actions taken to address the issue. Please review it for more information.Based on the above, I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.
Business Response
Date: 12/16/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 16, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/22/2023

Complaint: 21006442

I am rejecting this response because:
In this submission I am providing additional documentation and supporting documentations as per Amazon`s request.

My Amazon seller account, Fenzo Inc, was suspended due to a related issue with the seller account named SNOP UA, which I DO NOT OWN AND NEVER OWNED.

My account was suspended in error, and I have taken all necessary steps to rectify the situation.

ATTACHMENTS:
- Plan of ********************** Services Agreement (start of the business relations between me and the ********************************* Services Termination Agreement (termination of the business relations between me and the Contractor);
- Invoices (payment confirmation);
- Bank account statement (funds transfer confirmation).

The owner of the seller account SNOP UA provided marketing services on my seller account. He had access to my Amazon Seller account, including access to the Brand Registry.

I discovered that the email address which was provided to me by the third-party services provider so that I could issue a user permission to access my account, was also used by the third-party services provider as the primary email address associated with the seller account named SNOP UA.

I checked the Brand Registry account and discovered that brand named Orlom was shared with my account. I found out that the owner of this brand is another client of the third-party services provider.
Therefore, working with another client, the Contractor shared this brand both to my account ********* and his own seller account SNOP UA.

The marketing services agreement with the Contractor is now terminated. The user permission issued under that Agreement is removed. SNOP UA Seller account is removed from the Brand Registry cabinet. There are no relations between Fenzo Inc and SNOP UA Seller accounts.

Thank you for your attention to this complaint, and I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.

Best regards.
Sincerely,

***************
Business Response
Date: 12/30/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 22-Dec-2023.

Thanks,
Amazon.com Seller Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.