Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,587 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I add my new card to amazon to try to reload my gift card balance for 10$ and my account has been put on hold, I have sent to amazon my virtual card statement, my driver license too, that includes my name, address, and evrything to proof the ownership of my card and still my account is on hold and hasnt been unlocked. I want my account to be reinstated, there's not reason for this situation, Im also a prime member and I feel really dissapointed on this situation I have more than a month that I cant access my account even tought I have provide amazon all of the evidence and there's shouldn't be an issue to add a new card to my account!!
Business Response
Date: 01/23/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-01-23 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 4 suit jackets from Amazon. Upon receiving them they were all too small for the man that was going to wear them. I have returned them in their RESPECTIVE time and state that Amazon states too. I then I get an email stating I must upload an ID to receive my refund. So now they are withholding money EVEN AFTER they have been returned. I have all the *** tracking numbers as proof. Amazon is not refunding me and that they are requesting outrageous private information from me just to get your refund.
Business Response
Date: 12/17/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the items returned in Order#***-3451753-5652213.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.
On checking, I see that you were already refunded for the order in the amount of $308.47 ($238.12+$70.35) to the payment method used on the order and you should see this posted to your card statement in 3-5 business days.
I hope this helps. Have a great weekend!!
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Video does not default to using any sort of sensible consumer protection for transactions. Simply remaining signed in on a device at a difference residence has allowed the people living there to sign up my account for subscriptions that have cost me $87.60.This is unacceptable. Even ******* whose customer service is _exceptionally_ poor and who has an awful track record of consumer protection, defaults to asking for a password the first time a purchase is made on a new device.
Business Response
Date: 12/17/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had sent back an item for refund to Amazon with label they provided. The item was received and they wont issue refund until I take a picture of my drivers license and send it to them on there website. If I dont they say I forfeit my right to a refund. Im not comfortable putting my drivers license online. The tracking number for *** 1ZA81G969077770290
Business Response
Date: 12/17/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the item returned in Order#***-4227621-0649059.
I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.
For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.
Please rest assured that any information you provided is handled according to our Privacy policy.
On checking, I see the order is already refunded on December 16, 2023 for $99.64 to the payment method used and you should see the credit on your card statement in 3-5 business days. The remaining amount is deducted for the return shipping charges. if you need any further assistance, please contact Amazon customer support team.
I hope this helps. Have a great weekend!!
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 12th i purchased an order for ****** and was charged ******. I tried to get a phone number for customer service but ********************** doesnt have one and couldnt email either. Its quite a bit of Christmas money im out. Please help. My invoice order number is on the form ive sent. As you can see when adding up my charges they have overcharged me by almost a hundred dollars or more. Please can you check into this for me
Business Response
Date: 12/16/2023
Hello ********,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that your order consists of 5 shipments and here is the charge breakdown for the same :

Order Total:
Subtotal:$273.65
Shipping & Handling:$6.99
Tax:$15.29
Estimated Regulatory Fees:$0.28

Order Total: $295.93

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction:November 20, 2023 Order#: 113-8134410-2421836 I initially ordered a product from Amazon, but it arrived incomplete, missing a pole. I returned the item and requested a replacement. The replacement did arrive with all the necessary parts, but I encountered issues during installation that were not addressed in the user manual. Consequently, I decided to return the product on the same day I received it, using Amazon Locker+.Following this, I experienced difficulties with Amazons customer service. They repeatedly asked me to verify my identity and to wait. Exhausted by the process, I chose to dispute the transaction. However, I am now facing challenges in obtaining my refund. According to Amazons website, my return *** have been lost in transit. Meanwhile, my credit card company is asking for proof that the return was successfully processed and a refund was issued.I am writing this to request your assistance in resolving this matter.
Business Response
Date: 01/04/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted as you weren't refunded for the items returned. I'm sorry for all the trouble you've had in getting this resolved.

On checking, I see that you were refunded on December 30, 2023 for $61.41 to the payment method used. You'll see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Seller Support Team,I hope this message finds you well. I am writing to appeal the deactivation of my seller account due to allegations of counterfeit items and Section 3 policy violations. I am deeply concerned about this situation and would like to provide additional information to clarify the circumstances.First and foremost, I want to emphasize that all the products I have listed on Amazon were sourced from legitimate, reputable suppliers. I have taken every precaution to ensure that I am offering only genuine items to Amazon customers.I suspect that this issue may be related to a misunderstanding or error in Amazon's warehouse handling process. I take full responsibility for my inventory and have recently terminated my agreement with the warehouse in question. I believe this will prevent any future incidents of this nature from occurring.I am committed to upholding Amazon's policies and guidelines to the highest standard. To that end, I have taken the following steps to prevent any recurrence of such issues:Strengthening Supplier Relationships: I have established even more stringent criteria for selecting suppliers, focusing on those with a proven track record of providing authentic products.Enhanced Quality Control: I have implemented a rigorous quality control process to thoroughly inspect all incoming inventory, ensuring it meets Amazon's standards.Continuous Monitoring: I will diligently monitor my inventory and listings to promptly address any potential issues.Ongoing Education: I am committed to staying informed about Amazon's policies and attending any relevant training or workshops to ensure compliance.I understand the seriousness of these allegations and am eager to resolve this matter promptly. I kindly request your assistance in reactivating my seller account so that I can continue serving Amazon's valued customer base in a manner consistent with your policies.Sincerely,
Business Response
Date: 12/18/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 18th, 2023.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Razer Gift card from Amazon (sold and shipped by Amazon) in the amount of $100 on December 9th, but when I went to claim it, it says 'redeemed'.I have since chatted with Amazon CSR 4 times, each time I was promised quick turnaround of 24 hours and so far after 5 days and 4 chats, I am still waiting for either a working GF or a refund. After all the time wasted on this GC, I would rather have my money back in the form of a refund in the amount of $100. This has been a very disappointing experience with Amazon for a product they sell and ship.
Business Response
Date: 12/29/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your order 113-0582978-0526648.We kindly request you to directly contact Razer ********************* since this is a third party gift certificate.They should be able to assist you better.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two device ( ****** one of them I bought in 2022 the other I am not sure just how to get that info. I am to upset to look right now. I have called about this same issue before. I just tried to talk to your ***** **** support but they will not get on the phone and your other support C.S keeps hanging up. So I paid for both of these machine not ********* keep doing stuff that clears or I need to to use words other than what I was told because someone thought It would be a good idea to change that without my permission. Now not only to get ***** to show me my driveway I need to use some other word same thing happened to asking ***** to turn on the heat or ac. Now twice the music ( my favorites ) " ***** play my favorites " has just disappeared from both machines one say can't find the kept say can't find ***** ****** not what I asked or expected to here it should have said " playing your favorites ) & today that words changed to no favorites listed. These favorites some have so very specific meaning, when my son was murdered many of these played at his funeral I need to listen to them they help my hurting heart also there was some that were picked when my brother passed.I do not & will not pay you more more$$$.So you can just give me back all the money I have paid for these two machine then they are yours and then you can send any new _____ into these & another NO ONE SAID IF I SIGN UP FOR PRIME this would happen so you can take back your Prime & put all my favorites back on my machines. Do NOT call or email me with any excuse or sorry for any inconveniences you fix the issues or ********** have have these I CAN'T EVEN PUT A MONEY AMOUNT I NEED I NEED THE ***** WILL MY BODY SOUL HEART TRIES TO HEAL
Business Response
Date: 12/26/2023
Hello ******,

I am Vishal from Amazon.com.I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the issue with your subscription.

Here we would need to have the exact details to review this further for you.

I request you to please reply to this email with further details along with the information on If it is related to their Echo devices, Amazon Music or Amazon Prime.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023
you are asking for more info. I am pretty sure I told you everything But I will try again. I have two of your ***** I am pretty sure you can find those models .. If I am listening to music on that machine & I like the song them I can tell ***** I like that and these are put into your file called (my favorites or most played ) depending which machine I am using at the time one phrase is for and the other you put the other phrase into it. Both diff. songs in there files. And all my songs in my favorites & most played just disappeared when I sign up for I think it is called Prime ( for free shipping ) Please go back and re read the rest that I filed with the BBB so that I don't have to repeat myself. This has also happened to a lot of people who have had there favorites / most played just wiped out
Business Response
Date: 01/10/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them
:

Thank you for your patience and willingness to work with us. Apologies for the delayed response.

In further review our records show, there are 3 available playlist linked to your account. "favorit (8 tracks), Most Played (2 tracks), and My Likes (0 tracks). These are referred to your online playlist. If you are referring to the offline playlist, regrettably they can not be restored to your ******.

If you have not been able to stream the playlist mentioned above, we will require the following information.

DSN (****** serial number)
Device Logs
With your permission to review Device logs and utterances.
Mark your utterance with negative feedback
Exact date, time, and timezone the failed request h***ened.

To pull ****** logs please follow the steps below...

Open the ***** *** go to "More" and select "Help & Feedback."
Under "Suggestions" select "Provide feedback." Then select the ***** ****** or *** that's experiencing the issue.
On "Tell us more about your issue" pages, select the closest category and issue.
Add any additional comments and then select "Send feedback."
To provide negative feedback towards your failed request...

Open the ***** *** go to "More" and select "Activity History,"
In the right hand corner next to each request you've made to your Echo you will see a arrow pointing down. Select, you will see "Did ***** do what you wanted?" Give it a thumbs down.
Please respond at your earliest convenience with the requested information.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Complaint: 21007347

I am rejecting this response because: Ok I asked for a call I am not sure just what you are talking about I do NOT know what offline is and those other two / three they are not responding to the words I was told & they did before I am also not sure what is an 8 track if that is a list of names for songs I had much more than 8 or 2 & some where songs / music that was played when my son was murder at his wake I need those and the other also help me wit my grief too if I had known that if I sign up for prime these would would no longer be here I would HAVE NEVER NEVER took prime I was told by your tech it is because when I did that prime wants me to up grade to some monthly fee for some kind of music radio or ??? I want all my music back and I want you to stop interferring now all it say if ok playing your most played one one of my machine and on the other some other phrase then it does not or say shuffling or can't find amazon music store & some other phrase. WHY WHY are you doing this to me these machine cost me $$$ not you and now you can't even call me to explain just what the h---- you are talking about!!!!
Sincerely,

*********************************
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" We're terribly sorry for any confusion this matter may have caused you. Please understand the information previously shared is directly from our technical team in review of your account.

If you're unable to provide any additional information, we're unable to assist further.

However if you wish to speak with us in a live setting, you can Chat or Click To Call.

Use the link below:

*********************************************

Thank you for choosing Amazon. "

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told that I received my refund of $294.24 back to the original payment method on Oct 12, 2023. And when I said that this was impossible due to that account being closed on Sept 20th, they told me to contact PayPal and my bank with a transaction number that neither could verify. I was assured that my account was closed and there was no way that it could have been returned. After speaking to several people about this fact I was told I would then receive a check in the mail. I was told this on two separate occasions and have yet to receive a check. Every time I try to talk to anyone at Amazon, they either tell me a check is in the mail or it was returned to the original form of payment and to contact my bank. I have been lied to on several occasion in regard to this situation and passed off to different departments while on long phone calls only to be lied to yet again with the check is in the mail.
Business Response
Date: 12/27/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you've contacted as you haven't received the check yet.
I'd like to apologize for the incorrect information provided.
I've reviewed the refund details on the Order#***-9411405-1898627 and can confirm that the refund was processed successfully.
As you're not seeing the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.
If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent
If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.
We appreciate your understanding and hope to seeing you soon.
Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Complaint: 21007290

I am rejecting this response because:
I have already done everything they just asked several times. I continue to be dismissed every time I talk to someone. I have contacted both the bank and PayPal. As I have said several times. They cannot help me and sent me back to Amazon. PayPal said that there is no way it could have been charged back to that card, since it was closed. I cant access anything in PayPal, since my entire account is closed, and neither could an associate when I spoke to them. They made it clear that my card was closed and it could not have been charged back. And since there is no longer a PayPal account there is no other issuing card to put it on. And since the refund would have to go through them first it makes sense it never got to the bank. But I called my bank who said there was no pending refund and they couldnt help me until they saw something on their end.
Not only have I been sent to other people several times but I have also been lied to several times.
You contradicted yourself in this very response. In regards to apologizing for not receiving the refund check and then you say it was refunded. Well it was not.
and Ive been lied to several times about how its been fixed. I was told by at least two people I would receive a check since the payment was unable to be put back in my original payment.
and now you are telling me yet again that it has already been refunded and to contact you directly and contact my bank Why would I do that when I have contacted yall several times directly and get passed around to several people who all lie to me about refund checks in the mail and confirmation emails.
so no I reject this reply as its the exact same one I have gotten from several people over the last couple months.

Sincerely,

***************************
Customer Answer
Date: 01/03/2024
I was told that a refund, for order number *****************, in the amount of $319.24 was initiated on 10/12/23 as seen in the pic refundinfo1. When I informed them that was not possible as that account ending in **** was closed on Sept 20, they then said they would send a check in the amount of $294.24 as seen in pic refundinfo4. I have yet to receive a check. On another occasion I was told to contact my card company or bank and have them put my refund on another card since **** was closed. My PayPal account is closed, as shown in pic refundinfo5. There is no other card available. No one can access my account and it cannot be reopened, per PayPal, and PayPal sent me back to Amazon. And since it would have had to go through PayPal before ever reaching my bank, my bank has no record of any refund being initiated and my bank also sent me back to Amazon. I have been lied to, disconnected without being able to finish conversations and passed around to different people/departments who have all said the same three things, 1. It was refunded back to original payment, 2. We sent a check, 3. Call your bank/Paypal. I have done everything they have asked.I have provided everything they have asked. There was no refund. They can't even get there story straight in one conversation. They apologize for not receiving my check but then say it was already refunded back to your original form of payment. And also say things like, it's on its way. So which is it? Was it refunded electronically or did they send a check and it's still on its way.
Wednesday,January 3, 2024
4:50 PM
Business Response
Date: 01/18/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know that you haven't received refund and about incorrect information about being refunded in the form of check.

I've checked with the concerned team and they have confirmed refunded back to the card and hasn't been denied/returned to Amazon. Also, I'd like to inform you that Amazon doesn't accept Paypal. Hence, in this case, I'd suggest that you please reach out to your bank.

We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
**********************************;
Customer Answer
Date: 01/22/2024

Complaint: 21007290

I am rejecting this response because:
The form of payment that you said it was returned to was a PAYPAL MASTERCARD DEBIT CARD. This card, ending in ****, was issued to me by PAYPAL. My PAYPAL MASTERCARD was closed in SEPT as well as the WHOLE PAYPAL account. Therefore, it could not have been refunded back to ANY account in OCT.
Sincerely,

***************************

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