Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,766 total complaints in the last 3 years.
22,146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon account for 2 years now (email: ************************** A week ago, my account was hacked by somebody trying to make an order, and thus my account was locked. Customer support was absolutely of no help to me. I made another account to try and contact customer support to see what was happening to my account (email: ************************ Soon after I made this account, my account was locked due to unusual activity. I had not made a single purchase on this account and only made it to try and resolve my issue by chatting with customer support. Today I received an email on my original account stating that my account will be closed and that I cannot make any more Amazon accounts. I dont understand why this has happened, I have been a loyal customer to ********************** and was simply trying to fix my issues, but instead they completely banned me from their platform. I am extremely frustrated, especially with Christmas coming up, that I cannot use their service for purchasing gifts that I needed. They are unfairly banning me from their platform over something I had no clue about. I would appreciate a resolution as I believe this is completely unjust.
Customer Answer
Date: 12/16/2023
The complaint has been resolved. Thank you.
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to bring to your attention a pressing issue I am currently facing as the owner of the Amazon seller account for TAGCHOP CORP. The purpose of this formal complaint is to express my deep concern and dissatisfaction with the unresponsiveness and lack of assistance from Amazon Seller Support regarding a critical matter that has led to the suspension and locking of my account.The suspension of my account has created significant challenges in addressing issues with our valued customers, as we are currently unable to access our seller account. Despite our diligent efforts in submitting appeals and promptly providing the requested information to Amazon, our account remains suspended, and we have yet to receive a satisfactory resolution despite persistent follow-ups.In light of this, I am seeking your assistance in bringing this matter to the attention of Amazon. I kindly request that you conduct a prompt review of our appeal with the objective of reinstating our account at the earliest convenience. Your intervention is crucial in resolving this issue, and we eagerly anticipate your response.Should you need any further information or documentation, please feel free to inform us. Your support holds significant importance for us, and we eagerly anticipate a swift and positive resolution to this matter.Sincerely,TAGCHOP CORP Email: ******************* Seller ID: ************** ************
Business Response
Date: 01/26/2024

Greeting from Amazon Services,

I understand that the seller is asking for account reinstatement.

While we are not able to reveal details of our investigations, please be informed that our internal team has completed the account review and determinate that account does not qualify for reinstatement.

We recommend that the seller sends information about it to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.

Thanks
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon forced and coerced me into submitting my government ID into a 3rd party portal to get my refund on an Apple Watch return.
Business Response
Date: 12/18/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've reviewed the complaint and understand your concern regarding the refund for item that you've returned from Order #***-8628858-5998607.
I've checked and see that our specialist team needs to verify your identity before we can consider your request for a refund.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.We may also request additional information before granting your request.
Amazon takes all security-related matters very seriously and your account security is our top priority.
Please submit your ID from link sent to your email address on December 05, 2023. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After this time, you can contact us to learn the outcome of the investigation.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 12/18/2023

Complaint: 21010533

I am rejecting this response because:
I will NOT upload my government ID onto a third party portal for a refund that I'm entitled to based on Amazons return policy when I bought the watch. What they are asking is unlawful and it is against the consumer protection law in the US.

Sincerely,

***** ****
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery driver threw my packages, including a box of ginger beer, out of the drivers side window of their delivery van and busted the package of ginger beer. The video/pictures shows the ginger beer spewing out of the side of the box after it hit the concrete. Then the driver threw my other package out of the window too. I need to speak to the drivers supervisor ****. This person does not care about their job nor the fact that I have 6 cameras on my property. I am unable to attach the video to this complaint, but including a link of the video on my OneDrive cloud account to send to the drivers supervisor for review. ***********************************************************
Business Response
Date: 12/19/2023
Hello ************;*******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues that you've had with the delivery driver.

Firstly I would like to apologize on behalf of Amazon delivery and this is not we expect our customers to experience with our services.

I'll surely take this as a feedback from you and will escalate it to the appropriate team for further review on it.

Regarding the orders: I see that the orders were already refunded.

Though I regret this event that led to you receiving this email, we'll ensure that this issue is not repeated and an action is taken accordingly.

Thank you for being a valuable member of our Prime family.

We look forward to serving you again - and serving you better - next time.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/20/2023

Complaint: 21010526

I am rejecting this response because: I already emailed Arun regarding my concerns. I did not get refunded for the other order that was thrown out of the window by the driver and did request a refund from the customer service rep who refused to honor my request. I also requested the drivers manager contact me directly. I need a call from a manager as soon as possible.

Sincerely,

*****************************
Business Response
Date: 01/01/2024
Hello ************;*******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, a refund of $22.98 and $5.87 was issued successfully on December 14, 2023. This will take 3-5 business days to reflect on your account.

However, as you mentioned that there is another order number, please help us with the details in order to review and assist further.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024

Complaint: 21010526

I am rejecting this response because: I have repeatedly asked to speak with the delivery drivers manager and Amazon is refusing saying its not an option. I am not convinced that this issue has been resolved and need to speak to a manager.

Sincerely,

*****************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11.21.23 I ordered a set of ****** from Amazon.com per order number 111-2920009-0617811,via my Klarna credit card, to date Amazon has NOT delivered the product nor refunded my money for my purchase, Amazon is holding my product and funds hostage under fraudulent pretense After my card was charged I rec'd notification that a part of my order was pending (install of tires only) I spk 2 a rep * ** adv part of my order for tire install was suppressed and that I can pay for the install on my arrival, however the ***** was GTG, per the Amazon website the tires were delivered on 11.24.23 and HAD to be delivered to a tireshop, my install of tires was 11.30.23 @ ***** ****************************************************, upon my arrival I was advised mgr **** of *****, the tires were NOT delivered he also confirmed that the tires were NOT delivered with Amazon representatives After several hours of myself and **** asking probing questing, **** asked the time of delivery, tracking number associated or the pix of delivery so he could chk his camera it was then identified by Amazon the tires were NOT delivered after several hours and Amazon it was NOT delivered I was advised by supervisor the accounts **** would f/u with me for a refund or to send me my order, to date no follow up just automated emails to reset passwords. I then called bk spk to sup ***** who stated she escalated to the Acct **** for refund or delivery and committed to following up w me and promised a resolution to date NOTHING and if I call them I have to invest at least 2hours for them to see the order was NOT delivered only to be advised I will receive a email from this department and all I obtain is a email to reset my password then the cycle starts again to date there has been NO resolution. Any assistance I can obtain with obtaining my funds or product would be greatly appreciated. HAPPY HOLIDAYS Amazon is robbing families for the holidays and asking them to commit fraud on undelivered products. shame on you Amazon!
Business Response
Date: 12/21/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

I understand you've not received your order.

We've issued a refund of $686.08 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Also, I've forwarded your feedback to our appropriate team. Your comments and suggestions will help us improve our store and offer better service to our customers.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was on November 5, 2023 on Amazon.com, and the order number was 112-5196379-0737032. The item name is ****** ******* Shock Mount Compatible with Select Models with a unit price of $13.17. The item was returned on November 20th because of poor quality, and Amazon.com states the return may be lost during transit and suggests contacting customer service. However, when I contacted Amazon customer service to ask for a refund, I was told to upload a valid government-issued identity document. They also say if I do not submit the *** I will no longer be eligible for a refund on this order. When I asked the reason to turn in the ** and the connection with the refund, Amazon customer service simply ignored the question.This is quite upsetting and concerning since the loss of the return was not caused by the customer. Most importantly, asking for the customers ** is an infringement of personal information.
Business Response
Date: 12/17/2023
Hello,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was locked for 10mdaysnwhichnImhave no clue why I asked as least *********************************************************************************************************** when I put my credit card on my,account site I never need to know as its stored for future purchases they ask me for the credit card number .the lasts four digits and I can get the card and give them a entire number why do they need the expiration date. Another hassle Now they ask what I have in my later box which is always cleaned out I need this account unlocked and to have it locked is unwarranted The info they are asking for is in my,locked account The sad thing is all the attempts were with offshore clerks you cant understand I also filed a complaint with the. Federal Trade,Commission ****,***** ********** My attorney is next This nonsense and will get,resolved
Business Response
Date: 12/19/2023
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your account.

I understand that your account is locked and you wish to reinstate the same.

Upon reviewing, I see that the account linked to your email ID and the number provided on BBB portal is active and you can access it as usual.

In case you are referring to a different account, kindly help us with the email ID or phone number linked to that account so that we can access it and do the needful to help you with the issue

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Didnt receive item and they wont refund me Order number : 113-3105523-3665800
Business Response
Date: 12/16/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can confirm that the refund has been issued on Saturday, December 16, 2023 at 3:41 PM (PST)
Refund amount : $157.09

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on 11/1/23 with Amazon. The order number is 111-8811076-5594620. I returned 3 items via *** on 12/2/23. The tracking number is 1Z1942RX9000927318. It shows delivered 12/7. Amazon still has yet to show my item has been received. I have called to ask about my refund to be hung up on 2 times and then told there is nothing they can do. My items total up to ******. I am being told I need to just wait until my item is checked in even if it takes 30 days. I really feel like I have been scammed by someone selling on Amazon and Amazon not wanting to take accountability for this. If this is how Amazon wants to conduct themselves it needs to be made clear on their website that items being returned may get lost and cant guarantee a refund. Had I known this I would have never purchased from this company. I would like to get my money back without having to wait over a month. I would like there to also be more transparency by this company on refund expectations of over 30 days. This way customers will know you purchase at their own risk. I will never do business with them again but would like to get a timely refund.
Business Response
Date: 12/17/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on the items that are returned. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that refund of $100.88 is issued successfully for all the 3 items onFriday, December 15, 2023.

I would request you to wait for 3-5 business days for the refund to reflect on your card/bank account.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

More details can be viewed on this link:

************************************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-1245186-6321054 Merchandise was received on 11-18-23.Merchandise was dropped off at *** for return on 11-18-23.Merchandise was received by AMAZON on 11-21-23.I spoke with an AMAZON chat representative about when I would receive my refund for returning my merchandise today 12-14-23. I was told that I needed to provide my government ID in order for my refund to be considered. I believe it is outrageous for AMAZON to demand my sensitive and private information to receive a refund for a product I purchased and returned to them.My desired resolution is to receive a full refund for my order. 150USD AMAZON gift card was used along side my credit card which was charged *****USD.
Business Response
Date: 12/18/2023
Hello **********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

I apologize for the inconvenience.

Upon checking, I see that the refund for the above order was already initiated on Friday, December 15, 2023 at 9:45 AM (PST) to the original payment method.

Also, I see that the gift card balance is credited to your account. You can view your balance and usage history in Your Account here:

*************************************************

Hope this information helped and resolved the issue.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************************

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