Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,663 total complaints in the last 3 years.
22,078 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against Amazon regarding the unjust suspension of my Amazon Seller Account. My name is ********, and I am the owner of *************. The suspension was allegedly due to a violation of Amazon's multiple selling account policy, where my account, Zain Yar Mart, was linked to another account named *********************** Store.I appreciate the opportunity to address the concerns raised in the suspension notice. It is crucial to emphasize that *********************** Store is owned and managed independently by my wife, ***********************,and is a separate entity from Zain Yar Mart. Despite the familial connection, our businesses have distinct company registrations, banking details, and product offerings.Attached are documents supporting the fact that Zain Yar Mart operates under Zain Yar LLC, with myself as the sole proprietor, while *********************** Store operates under *********************** LLC, with *********************** as the sole proprietor.To resolve the issue and prevent future misunderstandings, we are willing to undergo a video verification process to demonstrate that these accounts are indeed separate entities with different owners.The root cause of the issue stems from my wife's attempt to start selling on Amazon. Despite registering her account on June 14, 2023, her account was deactivated right after the registration process.Following a video verification on July 26, 2023, she received a notification stating her account was deactivated due to a belief that it may have been involved in deceptive, fraudulent, or illegal activity.This decision is perplexing, as my wife had just started her Amazon journey, had researched suppliers,and provided all requested documents for compliance during the video verification process.Nevertheless, her account remains deactivated.The link between our accounts may have been established due to the fact that she registered her account from the same IP address I use and logged in using my laptop. While I understand these shared elements may have led to the perception of our accounts being operated by the same entity, it is important to note that this is not the case.Now out both accounts are deactivated and Amazon teams arent helpful at all. I get copy-pasted emails from the Seller Performance Team and the Account Health Team isnt helpful during phonecalls.Thus, I am asking assistance from Better Business Bureau to resolve this unfair suspension. I am unable to resolve this with Amazon myself.
Business Response
Date: 12/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 14, 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
M I purchased an Amazon Kindle oasis reader from Amazon on Black Friday with a black Friday sale for $217. They sent me an ashtray I took a picture of it took a video of it called Amazon. They made me wait from November 27 for not returned it all the way up until December 15 when they said I could get a refund then proceeded to tell me now I have to wait till December 28 and order for them to process it. This is like the second or third time Amazon has done something like this, I want my money back they never even sent me the item they wouldnt send out of replacement, which is fine because I no longer trust Amazon with my money. I just want my refund back for an item they never sent me.
Business Response
Date: 12/17/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about the item that didn't arrive what you Ordered.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21010935

I am rejecting this response because: Ive already contacted Amazon myself numerous times about my order. Every time I contact them they keep extending my return date saying that they have not had chance to process it yet its been over 30 days and every time I try to contact them they are no help. Thats why Im contacting them through the Better Business Bureau. Im going to contact them again today and let them know that its me and mention the persons name who replied to me through the Better Business Bureau and hope I get a response today

Sincerely,

***********************************
Customer Answer
Date: 12/17/2023
I called again today and they are still giving the runaround saying they still havent processed it and I have to wait longer
Customer Answer
Date: 12/18/2023
Order number 114-7079600-2991469
Business Response
Date: 01/28/2024
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've verified that a full refund has been issued for the Kindle Oasis - With 7" display and page turn buttons, on Monday, January 8, **** at 6:56 AM (PST).

Refund Details:
Items
1 x Kindle Oasis - With 7" display and page turn buttons
Amount(s)
Principal: $204.99
Tax: $12.30
Total:$217.29

You should see the amount reflected in your debit card statement within **** business days of that date, as this depends on the processing speed of your bank.

I hope this helps. We look forward to hearing from you again.

Best regards,
********
Amazon.com
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 1 dashcam on 9-2-23,order#***-2484226-1419431 & then 2 more dashcams on 9-11-23,order#***-0893919-2973865.The cams wernt installed the sameday due to our ********* had to wait for a SIM card from my carrier to use on the cams to test the full use of cams.After the 30day retrn wndw we started having issues.The cams wrnt reliable,the feeds wrnt showing up rightaway & had false alarms.10-25-23,I called amazon,spoke to *****,I explained what the situation was with the cams,informed her they are past the 30 day rtrn wndw & if she could help.She said go ahead rtrn them,she mentioned the 2 cams will be a full refund but the 1 cam will be charged a restocking fee.***** later got the approval from her superior to waive the restock fee for that 1 cam and nvr mentioned any restock fees for the other 2,but would have to call later after amazon receives the item to refund the restock fee.***** sent an email stating what ********* superior had approved to serve as proof to the next rep to refund the restock fee.After Amazon received the items,they charged me a restock fee for the other 2 cams that was to be a full refund.I finally got ahold of spvr ******** who saw the email that ***** wrote on 10-26-23 & undrstd that I was to rec the 1 restocking ******* was not to be chrgd a fee for the two cams.She initiated a refund for the 1 cam & escalated the refund for the other two cams to the escalation ****.She sent an email as proof stating what she had done.I was to receive a follow-up but I didnt & nvr rcvd confirm of the refund of the single cam.I called again on 12-4-23 spoke to a few reps including Rosh & a spvr Arun & every rep I spoke to would not help out.One spvr in the escalations **** named **** saw the email from ************ stated that the system would not let him refund the money & would eventually hang-up because there was nothing else to discuss.I would like the restocking fee of $119.40 for each camera to be refunded for a total of $358.20
Business Response
Date: 12/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2484226-1419431 & 113-0893919-2973865 regarding refund for charge.

Based on investigation, On this occasion, we can't refund the restocking fee. A restocking fee applies when an item is returned outside of the 30-day return period.

Youre able to find additional information about returns and refunds on this Help page: **************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/25/2023
I do not agree with the business decision. I have submitted proof of emails that was sent from the reps at the customer service level that was approved to extend the return window for the return and another refund approval from a supervisor directly. What else do they want? If they had done a good job investigating the matter they would see that they did promise to waive the re-stocking fee and no mention of a re-stocking fee of the other two but I believe they do not want to admit to their wrong doing. I can not forge an email from amazon and send it to myself, these emails came directly from the representatives of amazon. If I did not receive the approval to return the items after the 30 day return period then I would not have sent the item back to amazon and I would not be disputing the re-stocking fees. Amazon has lied to another consumer and is not honoring what they have promised. amazon should refund the re-stocking fees and better coach the individuals involved in this matter for better experiences for the consumer but I believe they are upset that I have called them out on their lies. I still would like my refund.
Initial Complaint
Date:12/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/22/23 I bought two drones they were delivered and I chose not to keep them so I never opened them and I returned them on 12/05/23. They were picked up from me at my house by *** and returned to Amazon per Amazons request. Now Im being ask to submit my ID in order to get my refund back. The order number is 112-1443635-6101002 both drones where delivered to them and now I only see a return started for only one of the drones. I have reached out to Amazon and Im told due to unusual activity I need to submit my ID but I also can continue to use my acct as normal. So this sounds like they are just trying to get me to submit my ID just to tell me Im not going to get my refund. I have had a package not show up and they replaced it with no problem but for me to get my refund I have to prove my identity none of this makes since. *** had my account over a year and have had other accounts with Amazon and never had this problem getting a refund. The Drones has bad reviews on the item sell page so I decided on a new gift. When I purchased the drones there was no reviews on there. Now I just want my refund that I am due in the amount of $84.40 I used a coupon code to get them at that price as they were originally $399.00. Please help me in getting whats owed to me. I have submitted a complaint today already but I put the wrong email so I needed to make sure I submitted a complaint with the right email address for return communication. I am the owner of the account and I am the one requesting my refund. My address, and name on card should match everything. I dont see what the problem is of unusual activity and no ones able to tell me what that activity is. Please help me with this refund. I was hoping to get the gift replaced before Christmas.
Business Response
Date: 12/16/2023
Hello Demecia,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the items purchased in the order #***-1443635-6101002.

I've reviewed the details of the request, but as we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund. We may also request additional information before granting your request.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal:

*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

You can contact us directly for any assistance on this: *****************************************

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have been waiting on a refund for almost a week now. It was gor two items I returned, and they confirmed my return! The item cost me $59 each. I got the run around from three different chat associates, and in the final message, they said Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. I dont understand what the abnormal activity is, or are they just trying to not refund me for my item? Im also not keen on providing Amazon a copy of my license. Why would they want my driver license!
Business Response
Date: 12/18/2023
Hello ***********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** unprofessionalism.Mishandling customer money without customer permission. Condoning the actions and lying about it repeatedly.Disrespecting customers rudely whole refusing to allow customers to speak to supervisor.
Business Response
Date: 12/18/2023
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding your experience with our customer service agents.

I have also forwarded a relative feedback to our business team regarding your experience with our agents on the issue with one of the BET+ subscriptions and they will be reviewing all the contacts you made with us and take proper action so that this isn't repeated in future.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the passed couple years I have been a loyal customer to the ring home security cameras. in August 2023 my spouse and I separated. I used the ring cameras to ensure she didn't break into the house and also used it to record things that would be used in family court. after the separation I removed her from my ring account and changed my passwords. she some how found a loop hole in the ring system and was able to access my cameras and all saved video recordings. she was able to use this information for the passed 16 months, dominating me in the separation discussions. my life has been flipped upside down primarily because she had infinite access to my personal life. when I found out she had access and I was able to view all the saved videos she took she admitted that she had access through the Alexa **** I contacted ring immediately to file the complaint and restrict her access but there was nothing they could do. I asked for a refund and the offered me 6 months subscription refund and refused to take any accountability for what had happened. they told me it was an amazon issue and they couldn't help. I fold a complaint with BBB a couple weeks ago but my file was closed. I was out of the county last week and was not able to reply. my original complaint ID # was ******** I am seeking some sort if resolution as this privacy breach should be considered of the most serious aspects of a home security system company.
Business Response
Date: 12/18/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the order number pertaining to the issue for research or the email address linked to your Ring account.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/20/2023
BBB complaint number - 21010756
Email address associated to my ring account - ************************************
I had a conversation with the ring executive representative and they went over the policy procedure and again advised me to contact Amazon as this is not a Ring problem.
Business Response
Date: 12/28/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

I've reached out to the Amazon Digital team and received an update from them stating that the correct information has already been provided about this issue. There was no security breach on your account.

However, after the Amazon Digital team provided you with a goodwill gesture, they attempted to make outreach to assist with your remaining requests of moving your devices over to a new Ring account. You had declined their support unless they would provide additional compensation.

They have attempted to provide a few options in order to move forward, however you have declined the offer and not communicated with them any longer.

Please respond back to the email that you have received from the Amazon Digital team so they can research and help you with this issue.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 01/05/2024

Complaint: 21010756

I am rejecting this response because:
Dear Amazon Team,

I am writing to express my deep disappointment upon receiving your recent response. My concern stems from the fact that my initial complaint regarding a privacy breach appears to have been largely disregarded, leading me to escalate the matter.

During my conversation with a member of the "Ring Executive Team," I was guided through what seemed like basic security measures. However, despite having already taken these steps, my cameras continued to be accessed. Rather than addressing the underlying issue, the response has been to discredit my claims and shift responsibility between Ring and Amazon.

Another point of frustration is the accusation that I requested excessive compensation. I only sought a refund of my subscription after my privacy breach concern was not taken seriously. The offered partial refund failed to address the core issue the lack of seriousness in handling a privacy breach related to a security system.

Contrary to your statement, I was never presented with an option to move my devices to a different account, nor was this solution ever explained to me. Instead, I was offered my entire data file, leaving me to sift through it independently to identify the security breach. This places an unreasonable burden on me to rectify a complex issue that should be handled with urgency and expertise.

In summary, Ring has not acknowledged the severity of the problem, merely going through routine account settings before passing the issue to Amazon. Your email contains false allegations and inaccurate claims about attempts to rectify the situation, further exacerbating my concerns about privacy exploitation.

I request urgent attention from someone with the authority to take this matter seriously, identify the problem, and implement a solution. I am eager to either activate my devices for their intended purpose or receive a full refund.

Thank you for your prompt attention to this matter.

Best regards,

****

Business Response
Date: 01/10/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

A careful review of your account reflects that the correct information has already been provided.

I've reached out to the Amazon Digital team and received an update from them stating that the correct information has already been provided about this issue. There was no security breach on your account.

However, after the Amazon Digital team provided you with a goodwill gesture, they attempted to make outreach to assist with your remaining requests of moving your devices over to a new Ring account. You had declined their support unless they would provide additional compensation.

They have attempted to provide a few options in order to move forward, however you have declined the offer and not communicated with them any longer.

As informed earlier, please respond back to the email that you have received from the Amazon Digital team so they can research and help you with this issue.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 ite*s fro* Amazon.com in Nove*ber. 2023: StepLively Kitchen Mat, 2 pcs $17.67 and Dearfoa*s Wo*en's Adjustable Indoor/Outdoor Machine Washable Me*ory Foa* Slide Slipper, Deep *********************, $25.34. Both ite*s were eligible for free return.They didnt work for *e and I returned the* in a couple of days. Amazon received the* ,but wont give *e *y refund. Talked several ti*es to custo*er service and tea* leader and was told they require *y ID in order for the* to refund *e.I * a custo*er of ********************** of *ore than 10 years, never heard of that.I a* requesting *y *oney back . The ite*s were returned, received by Amazon *ore than *onth ago,but there is no refund to custo*er.
Business Response
Date: 12/18/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.
I've reviewed the complaint and understand your concern regarding the refund for items that you've returned.

I've checked and see that our specialist team needs to verify your identity before we can consider your request for a refund.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit your ID from link sent to your email address on December 14, 2023. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After this time, you can contact us to learn the outcome of the investigation.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 12/18/2023

Complaint: 21010750

I am rejecting this response because: in my complaint I clearly wrote down that the amazon.com want to use my ID for a refund. Amazon is not refunding me and they are requesting outrageous private information from me just to get my refund.
The associates respond was not different than the one i spoke on the phone.
The items were returned, but i m not given my money back.

Sincerely,

***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an order for a Centurylink C4000BG modem order number 114-7227782-0120239 we received a box that stated C4000BG but contained a cheaper modem C4000LG. When requesting a replacement for the correct modem we we told we had to Verify our Identity with personal government-issued documents! We have been customers of Amazon for many years. This is outrageous. We are concerned about ID theft and they made the mistake. They should replace this item that they sent placed in the wrong box! In the last few months we have received a few incorrect items and have returned them or items not received. One was faulty. We have also spent quite a lot as Prime members and most items are fine. With this treatment today we will think very strongly about who we purchase from in future. We want to return this now and get a full refund. We will not now do an exchange.
Customer Answer
Date: 12/16/2023
I have resolved the complaint with Amazon. I did not have to give them personal if verification. Thank you. They have agreed to refund for the incorrect item.
Business Response
Date: 12/18/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon on November 30th 2023 order number 114-436-4108-999-3838 in the amount of $114.25 Amazon received the item back December 11th but they're refusing to give me a refund until I show them valid ID and I don't want to give them that personal information
Business Response
Date: 12/24/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail shared on Thursday, December 14, 2023 at 6:59 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/24/2023

Complaint: 21010678

I am rejecting this response because: I do not feel comfortable sending a copy of my Government Issued driver's license to get a refund. There is no way to tell who is getting a copy of my Driver's License. ********************** has other ways to identify who I am. Such as my Email or text me a code? Amazon does not Need my Drivers license to get a refund just refund the $114.25 back to my original payment method on file. On my credit card which is obviously myself! No other online companies need your drivers license. **********************'s customer service is overseas and in email says third party will receive my Drivers License. Like I stated I do not want to give Amazon copy of my drivers license. If needed I will dispute through my credit card company to get my refund. Thank You.

Sincerely,

***************************

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