Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,494 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not issuing appropriate refunds to returned items and undelivered orders . I have all evidential documents such as *** tracking numbers, confirmation email by amazon that they received the returns and the refunds ate due to ne and they are forcing me to upload my id to get a refund which is illegal.i provided my identification when i opened my account
Business Response
Date: 12/18/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund. Please submit your ID using the link sent to your email address on December 15, 2023.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you do not wish to submit your ID, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-1979680-8911439. Also, you will not be able to investigate this order issue further.

As for the order 114-1863296-0197834, I see package is being returned to us. I've processed refund of $137.47 to your MasterCard on Monday, December 18, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/18/2023

Complaint: 21011310

I am rejecting this response because:
Amazon should refund return items within 30 days and it is illegal and not mandatory for amazon as a merchant to ask for my id to refund me for returned item. Amazon return policy does not indicate that an id is requited for returns you are going against your own policies. i also have confirmed emailed replies from amazon that i will be given all valid refunds appropriately .

Sincerely,

*****************************
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Laptop and had it for almost a month but the battery does faster than it should, I need it to work from home. So I returned it and now they are giving me a run around everyone I talk to is something different from Amazon customer service then said I need to send them my identification card so I did. I am worried now they have that information because *************** info. They won't give me a straight answer so I need help. I been a Amazon prime member for a long time. I do not think that what they are doing to me is right at all. They have my debit card on my account I don't know why they would need my non drivers identity card. Please help soon. I wanted my money back soon before Christmas to buy a different laptop from a different company. Please help thank you. From *********************.
Business Response
Date: 12/17/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/25/2023
Amazon refunded me soon I told them that I contacted BBB. Thank you.
Initial Complaint
Date:12/15/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you on behalf of ******** Home Shop, a growing and innovative personal care retailer. I am addressing an issue that requires your urgent attention and assistance. We operate in the personal care category and pride ourselves on offering high quality products, from cosmetics to fragrances. But lately I have encountered specific problems such as constant messages from the alleged copyright holder about trademark infringement and intellectual property complaints. The contact email address provided by this organization is *************************************** These reports appear to be part of a broader strategy to stifle competition and manipulate the market. It has come to our attention that we are facing intellectual property complaints from an unscrupulous competitor, and these complaints appear to be a deliberate attempt to interfere with our business and damage our reputation in the marketplace. The competitor in question has filed unfounded claims alleging infringement of intellectual property rights associated with our products. We believe that these complaints are unfounded and are part of a broader strategy aimed at hindering the growth of our business. I have filed several appeals with Amazon and provided evidence of product authenticity, but the handling of my case appears to conflict with Amazon's commitment to fair business practices, raising questions about the impartiality and transparency of the sales performance team's decisions. The current issues are negatively impacting my ability to successfully operate a business on the Amazon platform, despite my commitment to comply with Amazon's policies. I am requesting the intervention of the Better Business Bureau to facilitate a fair and speedy resolution of this matter and to stop the ************************************** email from filing complaints against us. I believe your participation will contribute to a more equitable outcome.
Business Response
Date: 12/18/2023
Hello,
We have decided to reinstate the Seller's listings and an email was sent to them informing them of this decision on 12/18/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/20/2023

Complaint: 21011305

I am rejecting this response because: As I understood Amazon said that have decided to reinstate the Seller's listings, but we're still receiving automotically denied for next ASINs:B018LGC77I, B07KFQDLJS, B0848S8GN3, B07JQQXJGS, B08MWKL95W, B07F899MGZ, B009UOM2UI, B07XQ7BQB5, B07PH3C2BL, B00MDT6M6W, B0CLP74V2L, B07XQKZVJG, B0BC8H78GM, B07QGH6CZ5, B07Z5FF5D3, B00JTP1INK, B0B2Q7G3MD, B005G7BRW2, B07XJDW9Q4.

Sincerely,

Merey Tynyshtykbayev
Business Response
Date: 12/29/2023
Hello,
The email address through which this complaint was raised, ************************** is associated with an Amazon account registered in the Amazon ********** store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 01/03/2024

Complaint: 21011305

I am rejecting this response because:
Dear Better Business Bureau,
I am writing to file a formal complaint against Amazon regarding the severe disruption of my business activities on the platform and the inaccurate information provided during the resolution process. The actions taken by Amazon have not only led to a complete halt in my business operations but have also resulted in the blocking of all funds in my account.
The specific details of my complaint are as follows:
Video Verification Process:
Amazon initiated a video verification process for my seller account, which I believe is currently conducted without legal grounds. Despite participating in the process, Amazon is causing undue delays in completing this issue after my first complaint to Better Business Buro on 12.15.2023, leaving my account and listings in a suspended state, after that Amazon initiated the video verification.
Blocked Listings:
Amazon has blocked multiple listings. The affected ASINs include: B018LGC77I, B07KFQDLJS, B0848S8GN3, B07JQQXJGS, B08MWKL95W, B07F899MGZ, B009UOM2UI, B07XQ7BQB5, B07PH3C2BL, B00MDT6M6W, B0CLP74V2L, B07XQKZVJG, B0BC8H78GM, B07QGH6CZ5, B07Z5FF5D3, B00JTP1INK, B0B2Q7G3MD, B005G7BRW2, B07XJDW9Q4.
Inaccurate Information:
Despite receiving notifications that the listings have been reinstated, they remain blocked on the platform. Amazon's responses have consistently provided inaccurate information, causing confusion and frustration. The lack of transparency in the communication has hindered my ability to rectify the situation.
The aforementioned actions by Amazon have severely impacted my ability to conduct business, resulting in financial losses and reputational damage. I have diligently followed Amazon's policies and procedures, providing all required documentation and information, yet the situation persists.
I currently operate an Amazon store, and my primary marketplace is Amazon.com, which caters to ***************** market. However, my account is registered with me and I am a citizen of **********. I want to clarify that my business operations are focused on serving customers within ***************** through the Amazon.com platform.
I understand the importance of adhering to the policies and regulations of organizations such as the Better Business Bureau, and I want to assure you that my business practices align with the specific market coverage.
I appreciate the Better Business Bureau's dedication to ensuring fair and transparent business practices. If there are any specific actions required from my end or additional information needed to address this matter, please provide guidance, and I will promptly comply.
Thank you for your attention to this concern, and I look forward to resolving this matter in accordance with the appropriate procedures.
I kindly request the Better Business Bureau's intervention to investigate this matter thoroughly and facilitate a fair and prompt resolution.
1. Please ask Amazon to reinstate the listings: B018LGC77I, B07KFQDLJS, B0848S8GN3, B07JQQXJGS, B08MWKL95W, B07F899MGZ, B009UOM2UI, B07XQ7BQB5, B07PH3C2BL, B00MDT6M6W, B0CLP74V2L, B07XQKZVJG, B0BC8H78GM, B07QGH6CZ5, B07Z5FF5D3, B00JTP1INK, B0B2Q7G3MD, B005G7BRW2, B07XJDW9Q4 as Amazon decided in their letter from December 18, 2023.
2. Please cancel the no-legal video verification initiated by Amazon.com
I am open to providing any additional documentation or information necessary for a comprehensive review.
Thank you for your attention to this urgent matter. I trust that your involvement will lead to a fair resolution and the restoration of my business activities on the Amazon platform.

Sincerely,

Merey Tynyshtykbayev
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- 11/22/23 Sent refund for two items, one item was refunded after a few days but the other has yet to be refunded or updated on the status, shipping label does not give a usable tracking number and instead says 'Contact Amazon for status'- 12/9/23 Contacted amazon support on status of refund and was told I need to submit an id for a refund due to suspicious activity on my account, I received an email with further instructions and I submitted my id -12/14/23 Contacted amazon support again and they told me to resend my id and that if I don't resend, they will close the investigation and I won't get a refund.
Business Response
Date: 12/16/2023
Hello Oscar,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the items purchased in the order #***-0684068-7148264.

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation. If we are unable to verify your ** you will no longer be eligible for a refund on this order.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thanks for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21011204

I am rejecting this response because:
It is unacceptable that I have to send in id to verify myself for the status of my return. If my account required identification, why was I allowed to create the return label and ship the item. Why am I still allowed to use my account as normal. It is outrageous and a huge breach of privacy to request personal identification to receive a refund of an item I already returned. I already regrettably sent in clear pictures of my id once, I do not wish to send them again.

Sincerely,

***************************** *******
Initial Complaint
Date:12/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Because of police misconduct I am filling this against Amazon using a Arab voice telling me they are a terroist organization I will be reporting to the homeland security office as well.
Business Response
Date: 12/20/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Could you please elaborate, so I could better understand to review your account and respond accordingly.

We are sorry to hear about return and refund on your account as per images shared.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express the extreme frustration and disappointment I am currently experiencing with the handling of my Order# ***-0762072-565783. Despite making >8 calls to both Amazon and **** including engaging with the Leadership Team, a *** supervisor, and *** from my local facility, my issue remains unresolved, with both parties deflecting blame.On December 13th, the package with a required signature for delivery to my address was not attempted, contrary to the tracking information. It was supposed to be rerouted to a *** access point on the same day after a missed delivery claim. Despite assurances on December 13th that the package would reach the access point, it never did.Subsequent calls on ***** revealed conflicting information, with a *** stating the package was en route to the access point. However, the tracking updated to "The package has been redirected and forwarded to the delivery center" at 3PM. Despite being assured the package would be delivered to my address or the access point by 9 PM, the status later changed to "The receiver states the product was not ordered and has refused the delivery. / The package will be returned to the sender" after 8 PM.*** is now alleging that I refused delivery mid-transit to a *** access point, an impossibility given the package hadn't reached any destination. A *** supervisor claimed an inability to make changes due to Amazon's shipper restrictions, insisting Amazon must call *** for a "package intercept" to redeliver.In three calls to Amazon, including discussions with a supervisor and the leadership team, I was repeatedly told they cannot contact *** due to restrictions on sharing customer information. The blame game between Amazon and *** persists.The original item, a product with limited availability, is no longer available at the original price. Reordering is not an option, and I implore Amazon to take swift action to resend the package or provide compensation that can be applied to the new order.
Business Response
Date: 12/20/2023
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with delivery of your order and unpleasant experience when you contacted our customer ******************** team. It is certainly not what we expect our customers to go through.

Please rest assured that previous conversations will be reviewed and if your query wasn't handled efficiently, our colleague will be coached accordingly.

I understand you're upset about the item currently not being available. Please know that it is never our intention to cause any inconvenience to you.

As the item is not available currently, we don't have an option to send a replacement .

However, we can help you with refund for the item as the item is returned back to us.

The refund will be issued instantly as soon as I receive confirmation from you.

I would request you to re order the item from a different seller on Amazon.

Once again, we apologize for the inconvenience and frustration this situation has caused you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
********
Amazon.com
***********************************
Customer Answer
Date: 12/20/2023

Complaint: 21011194

I am rejecting this response because: the representative who responded to my complaint suggested that I spend approximately $1,000 extra because amazon customer service representatives weren't able to intercept the package and have it re-routed to the customer, when that is normal procedure.

Sincerely,

***** ****
Initial Complaint
Date:12/15/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are asking me for my id for me to get a refund and I already send the item back as you can see in the screen shot , its been weeks now
Business Response
Date: 12/19/2023
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "GoPro HERO12 Black - Waterproof Action Camera" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 15, 2023 at 1:36 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21011161

I am rejecting this response because: I have already showed my id 3 times as I shown in the screen shots

Sincerely,

***********************************
Business Response
Date: 12/20/2023
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear that you haven't received your refund.

I understand that you have submitted the IDs but haven't heard about it later.

Upon reviewing, I see that you haven't received a confirmation email about submitting your identity proofs.

Kindly do not reply to any emails attaching your documents. You can only upload your proofs on the *** in the email sent to you on December 15, 2023 at 1:36 AM (PST). This link gets deactivated after 6 days and in case it is inactive, kindly contact our customer support team for another ***.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
**********************************************;

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Complaint: 21011161

I am rejecting this response because: Im not going to continuously repeating myself I already uploaded my id I show the email that you received it ,I have no problem taking this to small claims court the next response better be my refund

Sincerely,

***********************************
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/5/23 via order # 111-2572483-2493817 I purchased qty 1 - 32 Degrees Mens Cool Quick Dry ***************** ******** Blue, Medium $14.32 and also purchased qty 1 - 32 Degrees Mens Cool Quick Dry ***************** ******** *****, Medium $14.32. Upon receiving these shirts on I noticed that these items were not as described, incorrect colors. I then initiated a return with Amazon and promptly dropped the items off at the *** store **************************************************************** Site #**** These items were refunded upon drop off to *** but then on 11/30, Amazon recharged my credit card two instances of $14.32 ($28.64) saying that the items were not received despite being in transit. These items have been confirmed received by Amazon but Amazon is not issuing a refund despite the suggested time to wait having passed. Amazon is refusing to issue a refund unless I submit a copy of my photo ID. I have never had to do this before, never read anything about this policy, am highly concerned about identity theft, and if Amazon has received the items, why would my ID be needed to issue a refund to my original form of payment which was my Amazon **** ending in 9781.I would like an immediate refund of $28.64.
Business Response
Date: 01/18/2024
Hello ********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

We see that you have disputed the retro charge amount, however charge back was in Amazon favor.

We request you to submit your ID, so our team can investigate and proceed further.

Please contact our supp or team so they can assist you with new link where you can submit your ID for verification.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21011156

I am rejecting this response because: I should not need to provide my ID to receive a refund for an item that was not as described (wrong color sent). I promptly sent the items back to Amazon. Amazon has confirmed receipt of these items. I do not have any items, therefore, I cannot be charged money for an item that I do not have. These items have been confirmed received by Amazon.

Sincerely,

*********************************
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to the complexity of this case and the limited characters allowed, please see attachments for full details. Thank you.
Business Response
Date: 12/21/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order return and refund.

I've reviewed the contact with ***** and unable to see a promise of partial refund.

However, because of the circumstances I can offer a discount of 10% if customer is willing to keep the item.
Once we receive a confirmation, we can add the amount to your Gift card balance on the account.

If you are willing to return, I'm sorry to inform you that a return method through a pickup is the only available option.

We look forward to hear from you soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/21/2023

Complaint: 21011155

I am rejecting this response because: My telephone conversation with ***** commenced at approx ****pm MST on 12/14/23. Amazon needs to pull that recording.
Furthermore a 10% duscount to a previously loyal customer who has been subjected to all this inconvenience is an insult.
Lastly their option of a pick up is not possible -obvious to someone who had actually read and comprehended my detailed complaint - therefore it is not even an option.

Sincerely,

*****************************
Customer Answer
Date: 12/27/2023
I'd like to ask Amazon to explain why their rep ***** sent the email (already forwarded in initial complaint) regarding this partial refund if they have no knowledge of it?
As you will see when you review this email, this is not a regular return as they are demanding proof of my ID (which was provided by me to them).
So why was this non regular return demand emailed to me by ***** if there was no intention on their part of offering one?
And the other issues raised by me were summarily ignored in their reply. I still require these to be addressed please.
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned 2 of amazons items and it has been over 3 weeks and still no refund they are asking me for private information that i do not think is necessary for me to get my money for the 2 items that they already have and i just want my money back they are very rude and i should not have to deal with this for my money i have the return tracking numbers and everything and they are running around with my money
Business Response
Date: 12/19/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I understand you've contacted for refund for the items returned in Orders ending with #**** and #****.
I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.
Regarding ending with #****, I see that you're asked to wait till December 27, 2023, hence I request you to wait and if no update you can contact customer support team on December 28, 2023.
Regarding ending with #****, I see that you were refunded for the amount of $337.82 to the payment method used and you should see this posted to your card statement on 3-5 business days.
Thank you for your patience and understanding and hope to seeing you soon.

Regards,

*******
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.