Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,328 total complaints in the last 3 years.
21,794 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had several orders arrive damaged inside the shipping boxes that are in good shape. I have also placed several returns to them and have not received a refund for these returns some up to 2 months ago. I have also had packages that were not delivered and still havent received replacement or refunds for them. Now Amazon is requesting a copy of a government issued ID to process a refund. I am not comfortable sending that through email with the amount of and previously having been a victim of ID theft.
Business Response
Date: 12/22/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation. We also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you.

Unfortunately, in this case, there is not. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

We request your understanding and co-operation with the verification. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 12/22/2023

Complaint: 21039498

I am rejecting this response because: this is a blatant breach of consumer rights and privacies. Amazon, is using a third party for this ID collection which in turn places every person's personal information, that participates in this, in the hands of non-Amazon affiliated company to sell and do whatever they want with, no matter what Amazon claims to be doing with it. Take a look at their terms of agreement and the litany of things they are allowed to do with customer information and now a government issued ID in their hands, what could go wrong!

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being abused by blue collar workers and hot shots from the bureau of automotive repair and ****** and other companies such as bank of the west abd glacier family of banks and ****************************, all disputes or complaints involve my health. So just to let you know it makes me feel sick when companies take advantage of a disabled person and their money for whatever. It's tragic and the effects are lifelong and crippling. Amazon lied about account access and sent me a white hood instead of a replacement camera plastic for my galaxy note 20 ultra. Resembling that of a Ku klux Klan hood and thus never received the camera plastic and I am absolutely thrilled to have this for the better business bureau and wish all of you safety abd security and warmth with your families this day and all days and hope you succeed In all you do..
Business Response
Date: 01/20/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 01/30/2024
I was unable to view the response from them. Could you let them know the blue outfit was missing and only the white face balaclava received. My friend ****** sent this because she wanted me to maintain school spirit and our colors are navy blue and white. Mail is missing and I've been experiencing mail issues during this time in my life.

Thank you,

****
Customer Answer
Date: 01/30/2024
Hi, I have identified the purchasing party of this suspicious white hood and it was not meant to be considered threatening.

Thank you for your letter! Please close this case file.

Sincerely,

***************************;
Initial Complaint
Date:12/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a costume for Halloween and received balloons instead. The item was return to Amazon on November 4 and a refund was expected on December 4 per Amazon tracking. Upon checking earlier this week, I noticed there was no refund or refund date in their tracking system. I called Amazon and they are requesting a copy of my ID to issue my refund even though the item is in their possession. I was told they needed my ID because of abnormal activity on my account however there is no abnormal activity. Ive never had to send my ID in the past for a return and I have had Amazon prime for years.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. The ** is required to validate your account and verify the ownership. Without it, we are unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:
*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. I have an Amazon seller account which I operated until it got deactivated last 12 June 2022. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account so you can properly understand my situation and help me with my dispute.My account got deactivated after being linked to another seller account and consistently sending appeals to prove that we are not related to this seller account. My store has individual entities, documentation, and management.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. My team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully check ALL the information pertaining to my seller account handling. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account.
Business Response
Date: 12/22/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on December 22, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:12/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last few weeks Ive been ordering a lot of stuff from Amazon for the holidays . Some stuff items have been clothes, over the last week deliveries have been delivered to wrong addresses. Today 12/20/23 an item showed up damaged and I asked for a replacement and I would send the other back. They asked me to send my ID via a 3rd party app. Doesnt provide who the 3rd party is. I asked if I can just send my ID via email to ********************** and they said NO! They needed me to clink on a link to upload an ID and wait for the process before I can receive a refund
Business Response
Date: 12/22/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/26/2023
Hello ****,

I hope this email finds you well. Thank you for writing back to us.

I've verified that our Specialist team requested the details of a government issued ID to proceed further with the refund.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.

I also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you. Unfortunately, in this case, there is not.

I also understand that disclosing the details of the fraudulent activity *** help you feel more comfortable in verifying your identity with us. However, we are unable to share those details, for the same reason that we are unable to proceed with the refund request. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

I request your understanding and co-operation with the verification, and in return, I will take care of any concerns that *** arise. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thank you for your patience and understanding.

Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21039434

I am rejecting this response because: Amazon has gone away with quick returns and I understand that; when someone returns something the refund isnt given until the item is received and check, and Im OKAY with that. You check it and Ill wait Im okay with that. You have all the capability to reject the return, deny the return label but yet you choose to hold thing up by asking for a ID through a 3rd party. Im okay sharing my ID with ********************** but not a 3rd party just like a normal store return. If you cannot help with anything in this return then I will take my business elsewhere . Giving that the holidays are ending and youll soon see a massive return window I find it hard you now are doing this

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item I ordered was delivered by Amazon today in a plastic bag without any protective material. It was a set of dominoes in an aluminum carry case which was dented in 2 places upon arrival. I immediately contacted Amazon to notify them but they said my only option was to return the item and reorder, but they are now requiring a copy of my ID. They sent me an email that said there is some suspicious activity on my account so they need to verify my identity. I refuse to provide my ID which I don't even give to doctor offices because it's exposes me to ID theft if they ever get hacked. I find it very strange that they claim they need to verify my identity due to suspicious activity when yet they have no problem taking my money for new orders. I am demanding a refund, but they won't do anything w/o a copy of my ID.
Business Response
Date: 12/22/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order **: *******************.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund. I can certainly understand why this was distressing. We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** is required to validate your account.

Please follow the below link to provide the **:
*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
************************************************************************************.

After the ** is provided, please allow 3 business days for an update.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/27/2023

Complaint: 21039405

I am rejecting this response because:
I received damaged merchandise that I expected to give as a gift and I contacted Amazon the minute I received the damaged item. Yet they refuse to provide a refund or communicate further with verifying my identity with a copy of my personal ID.
After several back and forth communications, Amazon has failed to give a logical or valid reason for requesting my ID to verify my identity for a RETURN. They claim they noticed "abnormal activity" on my account yet they have not put a block on my account and they have no problem taking new orders and processing charges on my account!! Yet, they refuse to give me a refund to the very credit card that was used for the purchase, that they continue charging for new orders. Furthermore, they refuse to tell me what kind of "abnormal activity" they noticed on my account. This is absolutely preposterous!! They have absolutely no right to request a copy of my ID which could expose me to identify theft if they got hacked. Amazon's response is a sugar coated illogical response!!
******************************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a ******* S20+ 128gb cloud blue. I returned the phone due to it running slow and freezing up. I was charged a $225.00 restocking fee. I did receive a refund for $15.18 the amount I was charged for the tax. The total was $240.18, the total amount I paid. There was no mention of a restocking fee for a defective product. The phone was in the same condition as to when I purchased it. It was also factory reset. I do have a photo of thr phone when I returned it.
Business Response
Date: 12/22/2023
Hello Mark,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/28/2023

This is a copy and past of the information.
Amazon Return ID: ************
Order ID: *******************

Business Response
Date: 12/29/2023
Hello Mark,

I hope this email finds you well. Thank you for writing back to ** with the requested details.

I've engaged the relevant stakeholders, and I'll write back to you as soon as I have an update.

Thank you for giving us time to find the best possible resolution.
Best Regards,
********
Amazon.com
Business Response
Date: 01/05/2024
Hello Mark,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. I've been working closely with the relevant department, and they're unable to issue a refund back to your original payment method (Affirm).

We can issue the refund in the following ways:
1. Amazon gift card balance
or
2. Direct transfer to your bank account

Please write back to us and let us know which of these two options you would prefer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please refund to my bank account
My routing number is *********
account number is *********

Sincerely,

***********************
Customer Answer
Date: 01/09/2024
Here is back information
Customer Answer
Date: 01/20/2024
I still have not received the refund. Can you give me a time frame
Business Response
Date: 03/26/2024
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've been working closely with the relevant department and they've requested that you respond to the touchstone email that was sent to the provided email address on 2024-03-18.

You'll need to select the 'get started' option in the email. Once the details are sub mitted, they will be able to issue a refund directly to your bank account.

Thank you for your patience and co-operation.
Best Regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 12/1/23 The amount of money you paid the business: $372.12 They committed to provide a refund for my return, but didn't refund me after 3 weeks and now ask for ID which I am not comfortable of submitting.The nature of the dispute is to get my money back from a return.The business seems not to care about refunding me, keep saying the same thing about an ID when I clearly said no. It's my money and they kept my money and the return which is stealing. This is highly unprofessional a theft. Tracking Number of Return was a Label that I dropped off at a Amazon Locker+ (********) ************************************************************************************. It seemed to be an amazon shipping facility or something since employees were amazon workers. I directly gave it to the employee. Order Date Nov 10, 2023. Order Number: 113-2694424-7801852 I Provided the return instructions below.
Business Response
Date: 12/22/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order ID: *******************.

Upon reviewing the order, we see that the charge was disputed with your bank on Saturday, December 9, 2023 at 10:42 AM (PST).

Hence, we advise that you contact your bank for further assistance with the refund.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best Regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 15th, 2023, I purchased "GORGLITTER Women's PU Leather Split Crop Tops Backless Buckle Sleeveless Halter Top". The order number of this item is: 111-9036815-5577001. I set up a Staples return, to get a $10 credit. On October 30th, 2023, I went to Staples (location is ****************************************************************), to return not only this item, but several other items (such items include Order #'s 111-9036815-5577001, 111-0048757-3798626, 111-4647198-4061821 - this order has a set of FOUR items returned). So in total, I returned 6 or more items on this day which can be seen on my Amazon history. You guys are claiming that I did not return order number, 111-9036815-5577001, "GORGLITTER Women's PU Leather Split Crop Tops Backless Buckle Sleeveless Halter Top". Which can I say is IMPOSSIBLE, given it was a NO BOX, NO LABEL RETURN! Now what does this mean? It means, the associate has to INSPECT the item, make sure it is the CORRECT item being returned, PACKAGE the item, and MAIL it back to YOU GUYS! Luckily there is also camera footage in the staples, showing every single item I returned, including this one. The tracking also shows, I not only returned this item, but all the other 6 or more items on that day in Staples. You guys cannot re-charge my card, and claim to not refund me, as that is FRAUD and is ILLEGAL, especially because there is recorded footage of me RETURNING the items. You need to refund me the $25.61. This is absolutely ridiculous.
Business Response
Date: 12/22/2023
Hello Ashka,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well.

I'm sorry to hear about the trouble you've had with your return from Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing. Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing the order, I see that our customer service team has updated the status of your return, and that a full refund was issued for the charge on Thursday, December 21, 2023 at 9:18 AM (PST):

Refund Details:
Items
1 x ***************;Women's PU Leather Split Buckle Crop Tops Backless Sleeveless Halter Top Black Medium
Principal: $23.99
Amount(s)
Tax: $1.62
Total:$25.61

You should see the amount reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent: Defective Perfume Shipment and Unreasonable Refund Process I hope this message finds you well. I am writing to express my dissatisfaction with the handling of my recent order, [Order Number: 111-1591412-9445001], which I received today. Regrettably, the product, a perfume, arrived in a defective and damaged condition.Upon contacting Amazon customer support, I was informed that due to the nature of the product being a perfume, it cannot be returned. However, I was assured a refund would be processed for the damage caused during shipping. Unfortunately, my attempts to facilitate this refund have been met with significant challenges. During multiple conversations with various customer service representatives, I was transferred several times, and the process became increasingly convoluted. Finally, I was informed that Amazon has a solution but, to my surprise, it involves the submission of extensive and unnecessary private information. As a concerned customer, I am willing to return the defective product for your inspection, despite being told that a refund would be issued for the damage incurred during transit. I find it unsettling that, instead of facilitating a straightforward return, I am being repeatedly asked for sensitive personal information. I kindly request a prompt resolution to this matter. If necessary, I am prepared to return the product for inspection or adhere to any reasonable process that ensures a fair and secure refund. I appreciate your attention to this issue and trust that Amazon values customer satisfaction and privacy.Sincerely,[*********************************][***************************]
Business Response
Date: 12/22/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order # 111-1591412-9445001

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 12/22/2023

Complaint: 21039201

I am rejecting this response because it is still wanting me to do the very thing Im concerned about:

Sincerely,

*********************************

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