Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,341 total complaints in the last 3 years.
21,806 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my prime membership within the required time to not be charged.On December 16,2023 l cancelled,the date for renewal was December 17,2023.I checked my account and am being charged for prime despite the cancellation.I called and got tangled up with a computer answering.
Business Response
Date: 12/22/2023
Hello *********************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charge for prime membership.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that your prime membership on this email for amazon account has been cancelled as per your request on Dec 21st and a refund for $15.05 has been issued and there is no active prime membership on this account at the moment.

However, if you are being charged and you see a charge for Amazon prime on your statement, please provide the charge ID which is on your statement which is alpha numeric and we will check that charge and also on which date this occurred and on which payment method.

Thank you for your understanding. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account ********************* was suspended for an issue with a method of payment roughly 2 months ago. They asked for proof of ownership through statements, which I couldn't provide, due to it being a gift card. I called Amazon support, and the person said that it shouldn't be a problem, and should be cleared ** in a few days. The next day, I got an email response saying that they already applied the correct solution (keeping my account suspended). I just discovered tonight that the account was completely closed, and now I am unable to even make a dispute.
Business Response
Date: 12/23/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under the email address mentioned by you.

Upon checking the account in question I see that the account is currently active. You can place new orders in the account.

In case if you are referring to another account, please confirm us in this matter.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As of right now, the Amazon account is reinstated with no further issues.

Sincerely,

*********************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a bike Crankset when the item arrived I decided I didn't like it the Crankset was to big for my bike so I returned the item for a refund when I first sent it out to the return center I was told the refund would go back to my Amazon balance account with in 2-4 hours then again I was told after the return center receives my item I would be granted refund so I tracked the package *** when I informed that the item had been received at the return center Amazon told me now I would have to wait **************************************************************************************************************** wait 30 days for a refund and what was the reason or problem no comment I had specifically said there was nothing wrong with item not even a scratch on this item I didn't even have the item in my possession before returning the item back
Customer Answer
Date: 12/22/2023
I hope I'm in the right place I give an update on my situation The complaint for Amazon has been resolved with a refund I just want to say Thank You Complaint ********
Business Response
Date: 12/23/2023
************,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the trouble you had with your order.

Upon checking I see that a refund of $29.24 has been issued to the original payment method on December 22, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to bring to your attention a matter of utmost concern regarding the deactivation of my Amazon seller account. We understand the gravity of maintaining trust and integrity within the Amazon marketplace, and we are committed to resolving any concerns that *** have led to the suspension. As a committed seller dedicated to maintaining the quality and authenticity of our products, we recently encountered an issue with the authenticity of the Paula's ************ PERFECTING 2% BHA Liquid Salicylic Acid Exfoliant during its shipment to the *** (Fulfillment by Amazon) center. We rigorously ensure that all our products are in good condition, and it is disheartening to receive complaints of inauthenticity. We are taking proactive measures to address this concern. We are collaborating with our logistics partners to enhance the monitoring and control of environmental conditions during transportation. Additionally, we are exploring packaging solutions that provide added protection against temperature variations, ensuring the integrity of the product is maintained throughout the shipping process.I kindly request your assistance in directing Amazon's attention to this matter and appeal for the reinstatement of my selling account. My commitment to adhering strictly to the Seller Code of Conduct is unwavering, and I understand the paramount importance of upholding a trustworthy marketplace for both sellers and customers. To help the reinstatement of my selling account, I have attached the invoices and our appeal letter.I greatly value my partnership with Amazon, and I am dedicated to rectifying any past discrepancies to continue contributing positively to the platform. Your intervention in this matter would be highly appreciated.Sincerely,GCTravels *****************
Business Response
Date: 12/22/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
The seller can write to us at payments-****************************** to request a transfer of any funds remaining in their seller account.

Sincerely,
Seller performance team
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 111-4690023-2693836, buyer filed az claim to claim that he never receive the item.Per amazon policy, as long as we ship with amazon shipping service. Amazon will cover the lost or any issue due to shipping company. We have appealed this az claim and your az claim specalist claimed that we did not ship on time. Please see the tracking detail below in this order. We did ship Fri, Nov 24, 2023, 3:15 PM PSTCarrier picked up the package. Customer purchased it on 11/22/23. We had two days handling time and your amazon system asked us ship by 11/24/23 which is when carrier picked up the package. I dont see any late shipment in this order. Moreover the package was delivered to customer. Per ******************** latest policy, if the package is delivered 30 days after buyer won the az not receive case, amazon will reverse the payment and rebill to the customer. Please appeal this case in our favor and remove the defect from our case. Order purchase date and required ship by date below Ship by:Fri, Nov 24, 2023 Deliver by:Tue, Nov 28, 2023 to Thu, Nov 30, 2023 Purchase date:Wed, Nov 22, 2023, 4:34 PM PST Tracking detail in order Delivery Information TimeLocationEvent Details Fri, Dec 15, 2023, 8:38 AM PSTPackage delivered.Fri, Dec 15, 2023, 3:10 AM PSTPackage is out for delivery.Fri, Dec 15, 2023, 12:15 AM PSTPackage arrived at a carrier facility.Thu, Dec 14, 2023, 3:21 PM PSTPackage arrived at a carrier facility.Sat, Dec 9, 2023, 10:42 AM PSTPackage arrived at a carrier facility.Mon, Dec 4, 2023, 5:54 AM PSTPackage left the carrier facility.Sun, Dec 3, 2023, 5:22 PM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:00 PM PSTPackage delayed in transit Fri, Dec 1, 2023, 4:04 AM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:49 AM PSTPackage arrived at a carrier facility.Mon, Nov 27, 2023, 11:11 AM PSTCarrier received the package.Fri, Nov 24, 2023, 3:15 PM PSTCarrier picked up the package.
Business Response
Date: 12/22/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Seller was debited for the Claim amount.
Although, Seller has used Buy shipping services for the order, the item was never shipped on time. The ship by date for the order was on November 24, 2023. Per tracking shared by ******, the item was handed over to the shipper on November 27, 2023.
Hence, we are unable to reverse the decision made on the order.
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 14k gold hoop earrings from Amazon on 12/10/2023, the earrings were the wrong size, so I followed Amazon return policy and returned the earrings to *** dropoff on 12/12/2023, I received notice from Amazon(enclosed document) that it will be 12/31/2023 before my refund will be credited back to my account. 19 days to issue a REFUND IS PREPOSTEROUS AND RIDICULOUS. I WANT THE REFUND SOONER RATHER THAN MUCH LATER
Business Response
Date: 12/22/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the order you returned recently. I understand how upsetting it can be.

I have reviewed the complaint and account but, could not find any details related to the order. Please include the order number in your response to this email.

Once an item is returned, it can take upto 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, I don't know what's going on, I'm a seller on Amazon US site, but I received an email earlier saying that my Amazon account was locked with an unusual payment. But I never use Amazon's shopping site. I've called customer service many times these days and haven't gotten any reply, so I have to write to you here. I hope you understand my difficulties. But anyway I'll provide all the information you need as requested, I've now reorganized the information in the email, I hope you take the time to open the file to view and view my account, I hope I can recover my account soon! Please note that my credit card and I are from *****, this ******* credit card does not have any electronic or paper bills, I can only take the latest consumption records in the mobile app, thank you for your understanding.My Amazon account is **************************
Business Response
Date: 01/30/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/25/2024 confirming account reinstatement.
Sincerely,
Shiv
Amazon.com
Customer Answer
Date: 01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon wont delete my account even though I have spoken by phone more than two or three times. I have also sent emails but to no avail. The problem is the email associated to the amazon account ************************ no longer exists making it impossible to receive an email from amazon to confirm my request to delete the account associated with the email written above. I want the account deleted. They offer only one way to have it deleted or offer the statement that the account will be watched and deleted but nothing has happened.
Business Response
Date: 01/02/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with closing your Amazon account.

Once your account is closed, it is no longer accessible. You won't be able to access your order history or print a proof of purchase or an invoice. The closure also affects related customer accounts, features, and ******************** that are linked to your email address and password across any Amazon sites globally.

If you would still like to proceed with Account Closure, please write back to us re-confirming the email address and phone-number linked to the account you would like us to close, along with any one order on the account.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/04/2024

Hello ********:
Please close my Amazon account associated with deleted email **********************. The telephone number associated with stated Amazon account is **************. The BBB complaint # is 21039597. Thank you for your assistance.

***************************

Business Response
Date: 01/23/2024
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've verified that the account linked to the email address and phone number provided in your last email was successfully closed, as requested, on 01/11/2024.

I hope this helps. We look forward to hearing from you again.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 01/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

****************************************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am requesting your assistance to facilitate the resolution of my complaint/problem with Amazon.com. Amazon is supposed to allow all consumers/account members the ability to review purchased products and to write to sellers to ask questions about their products. However, on October 29. 2023 Amazon sent me an email that they couldn't post my review because it did not meet their community guidelines and they proceeded to block my reviewing ability. I emailed Amazon at the email address they provided in that email and said I fully read their guidelines and asked in what way my review did not meet their guidelines. On 12/18/23 Amazon replied with an email stating, "We read the review and did not find that it qualifies for removal for violating our Community Guidelines...We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site." Despite Amazon's reply that my review did NOT, in fact, violate their community guidelines, Amazon has not removed the block on my ability to review their products, despite my emails to them in 11/2023 and 12/2023 requesting that they remove the block (made in error on their part) on my Account to allow my honest feedback of the products sold on their website, which Amazon states they encourage customers to provide!Thus I am requesting the BBB's assistance in the resolution of this matter - of getting the block (made in error) lifted on my Amazon account to restore my ability to provide honest feedback of Amazon products and communicate with sellers to get information about items listed on Amazon so that I can made informed decisions about purchases I make on Amazon. I do most of my shopping on Amazon (a few hundred dollars a month) and this unfair restriction prevents me, and other consumers, to make informed decisions about the purchase of Amazon products. Thank you in advance for your assistance in resolving this matter.
Business Response
Date: 12/22/2023
Hello,

We have reviewed the reviewer account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Thanks,
Amazon Review Moderation team
Customer Answer
Date: 12/22/2023

Complaint: 21039534

I am rejecting this response because Amazon sent me an email stating that my review violated their Cummunity Guidelines. I replied to the email asking in what way it violated their community guidelines, and Amazon replied with an email (attached), stating that upon their review, they "did not find that it qualifies for remval for violating our Community Guidelines."
It appears that there has been some misunderstanding and that my reviewing and communication privileges have been blocked in error. The attached email is one example that demonstrates that my account complies with **********************'s policies and that my review was blocked in error.
My account meets all of **********************'s policies. I do not have any relationship with any sellers, publishers, etc. on the reviewed products. I have not received any compensation from sellers for my reviewed products, and I did not create my Amazon account simply to post reviews on products. I have always given honest reviews of products and have never requested free or discounted products in exchange for reviews, ratings or votes nor have I received any compensation of any sort for products. I have clicked on coupon codes posted on seller's listed products on Amazon but that is available to all consumers and does not violate Amazon's Community Guidelines. In fact, the vast majority of the items I have purchased on my Amazon account I have NOT reviewed! There also has been no unauthorized party that has accessed my account to write reviews on products.
I opened this account to have my own account to purchase items and gifts for family members and friends so that my family could not see the gift items I buy for them. I am happy to provide specific responses and explanations/proof for any specific instances or concerns Amazon has with my purchases or reviews of products, but again all of them have been honest reviews with no compensation for the reviews. I have never requested free or discounted products in exchange for reviews, ratings or votes! I am thinking that perhaps a seller complained if they did not like one of my reviews on their products, but again I only provided honest reviews, as Amazon's policy states is allowed and encouraged!
Therefore, I'm requesting that my account is reinstated to full Amazon privileges.
Sincerely,

*******************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased item on Amazon Order num. 111-4323481-9693044 (1) Seagate hard drive Returned to Amazon. *** confirmed delivered back to Amazon Warehouse 11/27/23 Have not received refund. Contacted Amazon and rep is asking for copy of ID and other personal information. I do not feel comfortable sending Amazon reps any of my personal info for identity theft reasons. Amazon refusing to refund unless ID and other personal info is sent.
Business Response
Date: 12/22/2023
Hello ***************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for returned item from Order .

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

At that point, you can contact us to learn the outcome of the investigation. You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":

**********************************************;

Thank you for your understanding. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/22/2023

Complaint: 21039524

I am rejecting this response because:
I am not sending a copy of my ID due to identity theft reasons and concerns. Send me my refund or I expect to have the item I ordered sent back to me. If not, Amazon credit will suffice.

Sincerely,

***************************

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