Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,050 total complaints in the last 3 years.
21,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent: Defective Perfume Shipment and Unreasonable Refund Process I hope this message finds you well. I am writing to express my dissatisfaction with the handling of my recent order, [Order Number: 111-1591412-9445001], which I received today. Regrettably, the product, a perfume, arrived in a defective and damaged condition.Upon contacting Amazon customer support, I was informed that due to the nature of the product being a perfume, it cannot be returned. However, I was assured a refund would be processed for the damage caused during shipping. Unfortunately, my attempts to facilitate this refund have been met with significant challenges. During multiple conversations with various customer service representatives, I was transferred several times, and the process became increasingly convoluted. Finally, I was informed that Amazon has a solution but, to my surprise, it involves the submission of extensive and unnecessary private information. As a concerned customer, I am willing to return the defective product for your inspection, despite being told that a refund would be issued for the damage incurred during transit. I find it unsettling that, instead of facilitating a straightforward return, I am being repeatedly asked for sensitive personal information. I kindly request a prompt resolution to this matter. If necessary, I am prepared to return the product for inspection or adhere to any reasonable process that ensures a fair and secure refund. I appreciate your attention to this issue and trust that Amazon values customer satisfaction and privacy.Sincerely,[*********************************][***************************]
Business Response
Date: 12/22/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order # 111-1591412-9445001

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 12/22/2023

Complaint: 21039201

I am rejecting this response because it is still wanting me to do the very thing Im concerned about:

Sincerely,

*********************************
Initial Complaint
Date:12/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my account was recently closed/suspended for no reason. It was regarding unusual activity after a large purchase a relative made on an AfterPay virtual card. I was in ********** at the time and he was in *****, so Im not sure if that triggered something. I emailed back Amazon support, but did not get a response back. I submitted proof of purchase via AfterPay, but apparently that was not enough.
Business Response
Date: 01/13/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/13/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 12 I purchased a pair of shoes from Amazon (order #***-0023596-7448209). The shoes were too small so I refunded them and ordered another pair. As a return option I dropped off the shoes at a ****** outlet on Dec. 14. That day I received an email that my refund had failed. I contacted customer support to resolve the issue. I was informed by ******* that even though ****** had taken ownership of the item and provided me with a receipt that a refund could not be issued until the item was received by Amazon from ****** and that I should check back on Dec. 18.On Dec. 18 I contacted customer service again where I was informed that the real problem was that my credit card company had declined the refund, although I have used the same card to make purchases on Amazon numerous times since dropping off the shoes at ******. I was informed by a rep that a refund would be issued to me and to look for an email in an hour. After an hour with no email I contact support again. This time I asked to speak to a supervisor who apologized to me and told me that a ticket would be opened internally to process the refund (D109692249) and to check back within 24 hours.On Dec. 20 with no email or refund in sight I contacted support again. They now claim that no refund is possible until Dec. 29. They further claim they cannot open a ticket with billing to process a refund and that a credit card refund would be problematic and mailing a check would be preferable. The supervisor I spoke to terminated their chat with me while I was attempting to gain clarification on precisely why that would be. Before ending the chat this individual claimed there was no way they could open a ticket with billing and their only means of communication with another Amazon department was email.At this point I have wasted multiple hours over several days trying to get a refund for a returned item.
Business Response
Date: 12/22/2023
Hello Yon,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for Order ID: *******************.

Upon reviewing the order, I've verified that the refund was declined twice by your bank to your original payment method, once on Thursday, December 14, 2023 at 6:08 PM (PST), and another on Thursday, December 21, 2023 at 4:31 PM (PST).

For more information regarding the decline, we request that you contact your bank, as the decline was not initiated from our end.

Alternately, we can issue a full refund in the form of a check, or as Amazon gift card balance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
********
Amazon.com
Customer Answer
Date: 01/08/2024
I have since replied to an email from your customer service team with a request for a refund by check along with my physical mailing address. As of today I am unable to receive any acknowledgement of my request, much less an ETA as to when a check will arrive or even if it has been sent out at all.

It has now been almost a month since I returned the item in question to a ****** outlet. Not only have I not received a refund but I am unable to even contact a human being at Amazon to check on the status of my refund. Please reopen this issue.
Business Response
Date: 03/01/2024
Hello Yon,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Upon reviewing your communication history with us, we found that you spoke to a Supervisor on January 9th, and accepted the refund in the form of gift card balance.

After which, $47.17 was refunded to your gift card balance and used on the below two orders:
1. 114-XXXXXXX-XXX8243 Tuesday, January 9, 2024 www.amazon.com Encumber $-8.47
and
2. 114-XXXXXXX-XXX6641 Tuesday, January 9, 2024 www.amazon.com Encumber $-38.70

You can review your gift card balance and usage history here: www.amazon.com/gc/balance

As a refund had already been accepted and issued in the form of gift card balance, we were and are unable to proceed further with the check request.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6844418-3436239 On 12/15/2023, I placed an order for various items totaling $806.02, all was delivered and received well as per the usual great service from Amazon. Unfortunately three of the Items were not correct in size and needed to be returned. I opted for the Kohls drop off and as per usual it said that the refund would be returned to the amazon gift card balance in approx 2-4 hours after drop off. I dropped the items off at Kohls at 09:46 am (mst) on 12/18/2023. At about 5pm the refund was not returned so I called and spoke with an extremely rude and disrespectful Amazon customer service representative, I believe that she did not help my situation but rather made it worse. I called again and again and again to be told on all occasions that the refund will returned, however its 12/20/2023 and still no refund. I have called once again and finally got a rep whom seems to be eager to help however he did mention to me that the previous rude Rep had selected to cancel my refund, as to the reason I am eager to find out why. It turns after an hour on hold this rep as well could not assist me. AMAZON why has this happened?? I have gone ahead and reordered the items again and spent additional funds. I would really like to get my refund back as soon as possible and get an explanation as to why this has happened. I would like to and truly hope that this is a once off situation. I have uploaded my original invoice and also the return receipt for the three items that I returned. Thanks
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused. I've shared your feedback with our team regarding the bad experience you had with us for necessary action to avoid it in future.

I get that you have received refunds within 2-3 of dropping the items at the return center however this advance refund is not applicable for all the orders. Most of the orders are refunded soon after we get the first scan from the return carrier however certain items needs to be processed at our return center and this may take upto 30 days from the date of return.

This additional time allows our ************** to find and process the item you have returned.

Although the return tracking may show delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/22/2023

Complaint: 21039149

I am rejecting this response because: For extreme lack in effort...
********, thank you for what I can assume is a simply generic response with no substance. My family and I are loyal Amazon Customers and have been for quite a while as is evident from our purchase history. I have purchased and returned enough goods to understand that something else has happened here, why has this never happened over the past few years. By this response that Amazon have offered gives me no idea of what transpired so that I may avoid such mishaps moving forward. And as for the manner in which your representative spoke to me is not befitting of an organization that prides itself with customer service. My recommendation would be to re-train some of your representatives to pause their re-action and rather listen and understand what is being asked/requested. I would assume that in a case like this Amazon would go above and beyond to look after one of their loyal customers by resolving this issue with haste.

Sincerely,

*******************
Initial Complaint
Date:12/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Glossier You arrived with no packaging in larger box. Perfume had leaked out . Called 3 times and was advised Id get a refund the first time . Other 2 times I was told I had to upload my ID to get the refund . I will not be uploading the *** I paid for an item that leaked out and wasnt usable due to no Packing material . I wasnt provided what I paid for and my refund is being held hostage over an ***
Business Response
Date: 12/22/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com

Business Response
Date: 12/23/2023
Hello *******,

I hope this email finds you well. Thank you for writing back to us.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund. I can certainly understand why this was distressing. We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** was required to validate your account.

This is primarily for the trust you have placed in us to maintain the safety and security of your account.

Please follow the below link to provide the **:
*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
************************************************************************************.

After the ** is provided, please allow 3 business days for an update.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com
Customer Answer
Date: 12/26/2023

Complaint: 21039111

I am rejecting this response because:
I legally do not have to upload a government ID to get a refund . I paid for an item you did not provide in the correct condition ordered.
Sincerely,

************;
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 2023. I ordered a pair of shoes from amazon.ca. The shoes did not arrive for a while, so I contacted amazon. They told me according to their record it was delivered, and warned me they would close my account. Shocked my the response, I said I would close the account because I did not want to do business with a company like that.Then amazon closed my account. But I did not realize I could no longer access the digital products I previously purchased. I bought many e-books and kindle, all of that became useless. I just want my money back on the shoes and digital products. I no longer have any purchase record because amazon deleted my account.
Business Response
Date: 12/22/2023
Hello Fan,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with both your order and your Amazon account.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the email ID or phone number that was linked to the account that was closed, so that we may assist you further with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/26/2023
********************
Business Response
Date: 02/22/2024
Hello Fan,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you are having some issues accessing your Amazon account.

After a thorough investigation on your account, currently our system does not show any closed account associated to the email address.

To further look into your account status, please provide us the following information:

One order number that you placed on the account. You can find order numbers in the email confirmations sent after you placed the orders.

I look forward to hearing back from you.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ****** IdeaPad Flex 5i 14" FHD 2-in-1 Touchscreen Laptop from Amazon on July 11, 2023, during the Christmas in July sale. The laptop exhibited software issues a few weeks after I started using it in August. I contacted ******, and they confirmed a software problem. I submitted a 1-star review on September 6, less than two months after purchase.My husband contacted Amazon in September to return the defective laptop. Amazon engaged with BESTDEALS, the third-party seller, who initially refused a refund, claiming the laptop was out of warranty despite only being in our possession for six weeks. After Amazon recognized it was under warranty, the complaint was sent to the A-Z ******************** who closed our complaint, stating the return window was closed. This happened repeatedly.Despite repeated attempts to reopen the complaint, BESTDEALS issued a symbolic refund of $0.01 in November, presenting a false sense of good faith effort. An Amazon representative assured us a refund within 7 days, but the A-Z department again closed the complaint without issuing a refund, contradicting a written assurance dated November 5, 2023.Amazon redirected us to ****** for a warranty claim. After troubleshooting attempts, ****** opted for a repair that required shipping the laptop to them. However, ***** couldn't ship the device due to missing warning labels on my box. ****** instructed us not to use the original packaging, leading to a canceled return request and a new work order for an empty box, yet it has not arrived after over two weeks.Unable to use the laptop, obtain a refund, or receive a shipping box, I urge Amazon to uphold their commitment to refund and sever ties with BESTDEALS. I have followed all necessary steps but face a prolonged resolution with no accountability from involved parties. Your assistance in this matter is appreciated.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused.

All the items purchased from amazon.com are subject to applicable return policies. I see the returns applicable for your order was within 30 days from the date of the delivery which already expired in August 2023.

Our team have submitted an exception using Amazon A-Z guarantee claim however it is denied because of the return window. This Claim covers you for refund in the cases where the seller refuses to refund (within applicable return window) or the manufacturer denies any warranty support.

Here on your provided case, its already outside the window hence no fault from the seller and on the other hand, the manufacturer is willing to help hence it makes it not eligible for the claim for the refund.

I request you to please contact the manufacturer for any help regarding this matter. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/22/2023

Complaint: 21039068

I am rejecting this response because: I didn't start using the computer until August and couldn't have known there was an issue with it within 30 days of purchase. I also didn't realize there was a 30 day window of return because I have never encountered a problem with Amazon returns and didn't know about the *** claims department. After BESTDEALS tried to pretend to help us with the .01 refund the representative saw through this nonsense and stated we would be getting a refund. ****** may have offered to help but they too have fell short by not even being able to send a box for return. Attached is the letter stating we would receive a refund.

Sincerely,

***************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some tools through Amazon. I got the wrong voltage so returned them so I can purchase the correct tools. They packages are unopened and I used Amazon provided return labels. Now they are demanding I send them a photo of my ID so they can investigation suspicious return activity. Ive chatted with them multiple times and none of them can tell me what the suspicious activity is or why they need my ID. They also wont send the items back if I refuse to provide my ID.
Business Response
Date: 12/22/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/26/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us with Order ID: *******************, and Order ID: *******************.

I've verified that our Specialist team requested the details of a government issued ID to proceed further with the refund.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.

I also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you. Unfortunately, in this case, there is not.

I also understand that disclosing the details of the fraudulent activity *** help you feel more comfortable in verifying your identity with us. However, we are unable to share those details, for the same reason that we are unable to proceed with the refund request. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

I request your understanding and co-operation with the verification, and in return, I will take care of any concerns that *** arise. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thank you for your patience and understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A gift card was stolen and was claimed by someone other than the person it was sent to. The items were sent to a different address also.Amazon has agreed that they know it was stolen. They have stopped working with me on this matter, even with a police report.
Business Response
Date: 12/22/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your gift card.

Could you please write back to us with the order ID so that we can assist you further with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/26/2023
Hello ****,

I hope this email finds you well. Thank you for writing back to ** with Order ID: *******************.

Upon reviewing the order, I see that the charge was disputed with your bank, and that we've settled the dispute in your favor.

Refund Details:
Items
1 x Amazon.com Gift Card in a Holiday Pop-Up Box
Amount(s)
Principal: $75.00
Tax: $0.00
Total:$75.00

You should see the amount reflected in your debit card statement within **** business days of the 22nd, as this depends on the processing speed of your bank

I hope this information helps. I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
********

Amazon.com
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is all but accusing me of selling inauthentic goods, or something like that, without looking at the facts.In a video interview with Amazon, they seemed to suspect my supply of a single ASIN. The trouble with this is the supplier went out of business, so of course Amazon thinks all is bad! This heavy-handed approach to how Amazon may police their website makes no sense in the real world, where businesses collapse all the time.The order for this product was nearly a year ago, so a lot can happen in a year, which it did. On top of that, I have three of these monitors in use at my office and there have been no notices from Philips about there being an issue.This is Amazon being the schoolyard bully. I am asking you to help me deal with this bully.Amazon has closed our account which has been active and in great standing for five plus years and in addition is holding over $50,000 of our funds.
Business Response
Date: 12/25/2023
Dear Seller,

We received your submission. After reviewing the information from your virtual identity and supply chain verification, we observed that you have supplied documentation to Amazon which were from an un-verifiable supplier. We previously requested these documents from you to verify your identity and supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation.

You can view your account performance at ************************************************************** or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Download iOS App at (***********************************************************************)
Download Android App at (**************************************************************************************************)

Thank-you,
Amazon

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