Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,328 total complaints in the last 3 years.
21,794 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,I need your help connecting to someone within Amazon who will review the totality of my situation and respond. Theyve accused me of a literal crime (forging documentation after a gating application- Case ID ***********) but wont look into the evidence Ive provided.Besides being deeply upsetting, its untrue! What more does Amazon need? To date, I have:> Given rebuttal evidence in letters sent to Executive Seller Relations on November 8 th > After receiving no response, I sent a NOTARIZED STATEMENT from my supplier to Executive Seller Relations. This letter from the owner of my supplier- who personally issued my invoices-attests to their authenticity > Shown that my supplier is an Authorized Retailer, verifiable via the brands own website > Provided Amazon with a direct supplier contact information Im at a loss as to what else Amazon could want. Can you please help me get a straight answer?Sincerely,*********************** Merchant Token: AR6ELRGDS286S
Business Response
Date: 12/23/2023
Hello,
We have reviewed the sellers account and we are unable to approve the seller for the brand PANDORA.
We are unable to provide information on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 12/26/2023
Hi BBB,

I dont accept the Amazon response, and its clear they are not reviewing my situation holistically. They accused me of a literal crime (forging documentation after a gating application- Case ID ***********), but wont look into the evidence Ive provided.

Again, to resolve all the concerns raised, I have:

> Given rebuttal evidence in letters sent to Executive Seller Relations on November 8th
>After receiving no response, I sent a NOTARIZED STATEMENT from my supplier to Executive Seller Relations. This letter from the ***** of the company who issued my invoices- attests to their authenticity and invites you to validate the transactions.
>Shown that my supplier is a Authorized Retailer, verifiable via the brands own website
>Provided Amazon with a direct supplier contact

Im at a loss as to what else Amazon could want. I need Amazon to provide me with a better answer.

Sincerely,
***********************
Merchant Token: AR6ELRGDS286S
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund not being processed without an ID
Business Response
Date: 12/22/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items I purchased on amazon.com and have not received a refund for over several weeks - months sometimes. When I reached out to Amazons customer service they asked me to submit an ID before they can process my refund. I do not understand why they need my identification to process a refund. I reached out several times to customer service and each time they tell me the same thing that they need me to submit an ID first. I have ordered items on try before you buy and ended up returning them because they didnt fit. I returned two or more items at the same time. They would post to my account that they got one, but not the other, even though I sent them together. I received an email from them that I will be charged for the item that they did not receive, even though I sent it back. After trying to reach out to customer service they just keep asking for my ID.
Business Response
Date: 12/22/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of AirPod pros with *** pick up from the house on December 1st. Amazon never contacted me for any other information. I had to reach out on the 19th asking where my refund was to which they said they need a picture of a government issued id to review that and then they will consider doing a refund. Absolutely absurd. Amount was roughly $370 and I still have not received my refund from them. When asked why they are investigating it, they legit said they cannot tell me and to just send the id. They would provide no other information.
Business Response
Date: 12/22/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21040039

I am rejecting this response because:
It was completely unacceptable to hold $300 for ********************************************* what I need to do to get my refund. On top of that requesting my government issued id just to receive my refund is unnecessary! And third, the fact they have still yet to explain to me the reasoning behind why they did this and provide me no information on why they were not refunding and requesting my id is just unbelievable.

Sincerely,

***********************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned ****** Women's Allegra Sleeveless Beaded Mini Dress, Black Ombre, 14, from order 113-7170392-2604234 and still have not received a refund despite numerous attempts to contact Amazon customer service. *** tracking shows it was returned to Amazon on Nov. 28th and Amazon's own messaging shows that the return was received by them. I contacted Amazon on 12/10 to inquire about the missing refund and I was assured that it would be completed within 3-5 business days. When the refund did not happen I contacted again on 12/14 and was told my inquiry was directed to a special department and I would be refunded within 42 hours. After no results, I contacted them again on 12/18 and provided proof of delivery as requested with a promise to get back to me with a resolution within 6 hours. Amazon never bothered to follow through. I am attaching proof of delivery as well as a screen shot of Amazon's system saying the return was received.
Business Response
Date: 12/22/2023
Hello *********************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for item "****** Women's Allegra Sleeveless Beaded Mini Dress, Black Ombre, 14 ( $50.83 )".

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that upon reviewing the issue I see that our specialist team has already informed to wait for 30 days for the refund, I'd like to inform you that sometimes even though our return center marks the package as delivered and returned our retunr processing will take up to 14- ************************************************************************************************************************** not.

In this case, We can only suggest you to wait for the informed time period of 30 days for the refund and if you haven't received the refund after that time period you can reach out to us and we will escalate the issue.

Furthermore, the 30 days time period would be starting from the date the return started.

However, we won't be able to provide any further information apart from this.

Thank you for your understanding. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/22/2023

Complaint: 21040026

I am rejecting this response because: It has already been 33 days since return was initiated, well past the 30 days that you mentioned waiting in your response.

Sincerely,

*********************
Business Response
Date: 01/03/2024
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the refund for item "1 x ****** Women's Allegra Sleeveless Beaded Mini Dress, Black Ombre, 14".

To assist you with this, I've issued a refund of $50.83 for this item to your original payment method.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ********************** has been closed without further explanation. After complaining they asked me for some data which I provided. No action has been taken by Amazon to reinstate my account which causes me economic and harm and affects my good standing with clients
Business Response
Date: 12/22/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I can see that our investigation team is reviewing this and they will be getting back to you with relative information on this soon.

Once there is an update you will receive an email from them to your registered email address.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Business Response
Date: 12/27/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

'Thank you for your continued patience and understanding while this case is being reviewed by *******************. Your account is still under review and we will provide an update as soon as it is available.

Reply to this email if you have any questions. We appreciate your business with us.'

I request you to please reply to the email sent by our internal team on 'Saturday, November 25, 2023 at 12:18 AM' with subject 'Important Payment Notification' and our team will review this for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Business Response
Date: 12/28/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

'Thank you for your continued patience and understanding while this case is being reviewed by *******************. Your account is still under review and we will provide an update as soon as it is available.

Reply to this email if you have any questions. We appreciate your business with us.'

Here as informed I request you to please reply to the email sent by our internal team on 'Saturday, November 25, 2023 at 12:18 AM' with subject 'Important Payment Notification' and our team will review this for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Business Response
Date: 01/09/2024
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

'Thank you for your continued patience and understanding while this case is being reviewed by *******************. Your account is still under review and we will provide an update as soon as it is available.

Reply to this email if you have any questions. We appreciate your business with us.'

Here as informed I request you to please reply to the email sent by our internal team on 'Saturday, November 25, 2023 at 12:18 AM' with subject 'Important Payment Notification' and our team will review this for you.

We can only confirm that we have sent this message but we won't be able to change their decision or send more details on this matter.

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/10/2024

Complaint: 21040012

I am rejecting this response because there is no reply to my multiple requests for explanation of why my account was closed nor of any useful information about this case:

Sincerely,

*********************
Business Response
Date: 01/11/2024
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

'Thank you for your continued patience and understanding while this case is being reviewed by *******************. Your account is still under review and we will provide an update as soon as it is available.

Reply to this email if you have any questions. We appreciate your business with us.'

Here as informed I request you to please reply to the email sent by our internal team on 'Saturday, November 25, 2023 at 12:18 AM' with subject 'Important Payment Notification' and our team will review this for you.

We can only confirm that we have sent this message but we won't be able to change their decision or send more details on this matter.

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/17/2024
Regarding my complaint, I have received emails from Amazon asking me to write to
************************************************
***********************************************
*********************************************
***********************************************

I wrote to all and each of them and each time I am asked to write to a different location.
I suppose you are trying to improve on ******* Metamorphosis?

Regards
*********************;

Business Response
Date: 01/17/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

"Amazon Compliance has conducted an internal review and has decided to suspend your Retail Seller and Digital KDP account.

If you believe this action on your account has been made in error, please email us at *********************************************"

I request you to please email to the mentioned email address so that our internal team can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
***********************************
Business Response
Date: 02/01/2024
On 2/1, the *** Executive Customer Relations team reached out to ************************* to notify him that we have reinstated his *** account. He may now submit titles for publication.

Customer Answer
Date: 02/02/2024
I am not able to verify claims by Amazon as Amazon Website does not allow me to finish registering into my account as the system does not send me verification codes
to my telephone number
Customer Answer
Date: 02/02/2024

Complaint: 21040012

I am rejecting this response because:
Amazon's website does not give me access to my account. It blocks text messages with verification codes to my telephone ************
Apparently, the motives for blocking my account have changed now? The arguments I received now differ from those given to me at the beginning.

Sincerely,

*********************
Business Response
Date: 02/09/2024
On 2/8 and 2/9, the *** Executive Customer Relations team reached out to ************************* to understand their issues with the *** account, however the publisher has not responded to the communication via phone and email. We will continue reaching out to the publisher and resolve with him directly.

Customer Answer
Date: 02/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, though the reasons given to me justifying the closure of my account by different instances at Amazon where different.

Sincerely,

*********************
Customer Answer
Date: 02/16/2024

Dear Amazon Content Review Team
I am very surprised to receive this message again after several months of clarification of may status with the *** account. A few days ago I thought we had clarified everything as Amazon reinstated my account. *** the story starts from the beginning again. It seems that different departments in Amazon do not communicate among them. Please review all what Amazon has done to my account in the last months and you will find that the story keep repeating. I appreciate to leave my account functioning!
Regards
*********************;
sites.google.com/view/kjaffe

On 2/15/24 6:39 PM, Kindle Account Review wrote:
Hello *****,

Amazon Compliance has conducted an internal review and has decided to suspend your [business type(s)] account. If you believe this action on your account has been made in error, please email us at ********************************************* and reference the number(s) provided below.

We appreciate your understanding.

Sincerely,
Amazon Compliance
Reference Number: 3863a32d

Lovey
Amazon Content Review Team

Business Response
Date: 04/30/2024
On 2/1, we received the BBB complaint in regards to the termination of the account and the *** Executive Customer Relations team reached out to ************************* to notify him that we have reinstated his *** account. On 2/8 and 2/9, the *** Executive Customer Relations team reached out to ************************* to understand their issues with the *** account, however the publisher did not responded to the communication via phone and email. Hence we continued reaching out to the publisher and resolve with him directly. On 3/27 and 4/3, we received a new case in regards to the termination of the account, we confirmed that the *** account was active and ************************* was notified of the status of his account. on 4/26 this case was brought to our attention again and we found that the issue is from the buyer retail account that is affecting the access to the *** account, hence the *** Executive Customer Relations team is working with the retail team in order to resolved this issue with *************************.
Customer Answer
Date: 04/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an espresso machine from Amazon - it was apparently shipped by a seller in downstate **. It was returned to the seller within Amazon return policy, delivered to the seller on the 18th as confirmed by the *** tracking number. The seller is unresponsive to requests for refund, I contacted Amazon via chat and was told it could take 2 weeks and that they "noticed unusual activity on my account and I would have to send them my government issued ID before they would refund"I googled this issue and see it is prevalent and a lot of people are upset about this. I am a long standing customer with **********************, spend a lot with them and am very uncomfortable with them asking for my drivers license to provide to a seller or for any reason. I do not feel Amazon has the right to hold my money hostage (almost $1000) until I send them my ID which has private and protected information. Please help. Order Placed: December 13, 2023 Amazon.com order number: 112-2584731-7679430 Seller's order number: ******** Order Total: $917.95 Return request approved Refund requested on: Dec 14, 2023 *** return tracking# 1Z A81 G96 90 **** **** Delivered: Mon, Dec 18, 09:25 AM
Business Response
Date: 12/22/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that a refund has now been processed for the order and it should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21040004

I am rejecting this response because I want to know why Amazon attempted to do this to me in the first place - I have done my due diligence, I see this is a prevlent issue on Reddit and other public platforms for information exchange. Amazon is attempting to force paying Prime members to provide protected information by holding refund monies hostage, and refusing to even tell the Prime member why they are doing this to them. This is a TERRIBLE way to treat a loyal customer of many years and tens of thousands of dollars in business. Just because you refunded based on a BBB and FTC complaint doesn't absolve you of a duty to provide reasonable explanation, and a committment to NOT doing this nonsense to me again, Amazon.

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For three years at my address I have had Problems with Amazon Drivers. I was not going to complain but this is the icing on the cake. Taking a look at my order history there have been more mismanaged deliveries by Amazon than successful. This last one though even though I spoke to Amazon, I do not feel like just continuing to send replacements as a fix for low integrity delivery drivers, who leave stuff recklessly outside, on other doors not mine, at different apartment buildings, or stepped on and crushed with a visible footprint on the envelope (see last order for for case protector) (see order January 13th), the picture had a footprint and the case was broken. I have made repeated calls over these issues over 3 years. But this one is kinda bad. I ordered a 2 pack of Screen savers for a phone, now in an envelope the thickness and hardness of a phone screen saver feels and is the same size as a gift card or a money card. The Driver, Apparently opened and broke the seal, took the screen saver (tell the driver sorry it was not a money card and I hope he or she has the same phone. Then The GENIUS that the driver is took a picture of the open envelope when he dropped it off. After all this time and all these calls I am not confident they will resolve the issue. This three years has been a nothing but inconvenience with Amazon Drivers and I feel like for my troubles you should throw in a gift card as a resolution. I am not a fan of theft. I am putting the amount of money in I paid as lifetime money spent to Amazon. As Said I was not going to make a complaint other than with just Amazon, But I have been doing that already for a couple of years and I still have issues. I love Amazon, but I do not like how they Deliver.
Business Response
Date: 12/23/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding your order. Unfortunately, I'm unable to locate the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023
Amazon has done nothing to solve this issue except a pittance $10. I just paid them more than that and their employee stole it.
This is not worth a thief employed by Amazon to steal my orders. They could have refunded the replacement which arrived broken to save me the expense and time to drive 20 miles to a *** over $11. But ********** refused this as well.
I do not know why I have to clarify/verify my complaint, but there is no Response from Amazon here and the email containing the resolution I received from Harasankar is unacceptable.

I suggest Amazon read the complaint look at the supporting picture that proves the open envelope and revisit the resolution later.
Customer Answer
Date: 01/04/2024
here is the order number, let know if I need to manually do it. Thank you kindly

*************************

114-3444560-5892212 Amazon open envelope order.

Business Response
Date: 01/13/2024
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

After reviewing, they've requested you to provide order numbers from the past where delivery instructions were not followed.

Once you provide the order numbers, they will investigate further in this matter.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/26/2024
Amazon asked me to conduct an investigation during my own Valuable time creating a delay. I am full time employed, and I do not work from home. When I explained that every order I had issue with from AML I couldn't because I was not provided a call log.. There is a call with a time stamp on. I do not keep call records but I know Amazon does. I needed extra time I found only some that I know about right now but until I receive a call record it will be difficult to remember every single one. It is the Theft that I am worried about. No resolutions have been provided as of yet. But here are some of the order numbers. But NOT as many as I had trouble with that I remember. I do not have Amazon's call log.

I only care about the ****** We have a continuing theme of delivery drivers that like to steal and deliberately damage packages or throw them outside in a **** etc. While EXTREMELY inconvenient Amazon has made these replaced. Yet they still have not replaced my screen saver that he stole in the first place.

******
Customer Answer
Date: 01/26/2024
Here is a selection of orders that I know were misdelivered. But this is only the ones that I could remember and there is a return behind it. All of these have been taken care of and or replaced. The ***** from an Amazon employee as documented with Photographic evidence is a big deal to me for me.

Orders: 112-2955682-0402632
112-0904634-8909055
113-7225008-2412247
114-3444560-5892212.

Customer Answer
Date: 01/26/2024
The reason the Theft concerns me from Amazon around Every Christmas is because I have a Elderly Mother that likes to send me Christmas cards. What If AML steals that next year? It could be the last card I receive from her. Your Drivers need to consider stuff like that prior to thinking about theft.
Business Response
Date: 02/03/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delivery issues. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was already escalated to our team and they have taken the necessary action on this reported matter.

If you believe the driver have stolen the package or anything, I request you to please report the incident to the police department with the evidence you may have. Once the complaint is filed and the police department contacts us through the appropriate medium, our team will be happy to cooperate with them for any necessary investigation to get this resolved.

We appreciate your time and patience on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/04/2024

Complaint: 21039921

I am rejecting this response because: there was no desired settlement met. I still do not have a screen saver for this phone, I ordered on right behind that one that had broken. I initiated a return but It is not from a manufacturer that I would be buying from again. I also let Harankassar know this as well.

Sincerely,

*************************
Business Response
Date: 02/06/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order.

I've issued a refund of $12.97 back to your original payment method. This refund should reflect back on your billing statement in 3-5 business days. You will receive an email once the refund is completed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/06/2024

Complaint: 21039921

I am rejecting this response because: in the several weeks it took Amazon to reply. That debit card was used in ********** illegally and fraudulent. My bank canceled the card and issued a new one. The gesture of refunding is acceptable. But it will not be on that card. Thanks. A credit toward the account would be just as acceptable.

Sincerely,

*************************
Business Response
Date: 02/09/2024
Hello,

We have received your confirmation regarding the refund already received on your account on February 6, **** 10:17 PM *******/*******. I hope this is already taken care of. If you have any issues, please let ** know, we'll be happy to help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Customer Answer
Date: 02/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 1st I ordered a ECOMEX 7 in ! Pikler Triangle Set, foldable Ladder with ramp and Arch, Pikler wood ramp for toddlers, indoor climbing Toys for toddlers 1-6 years y. o Rainbow. On Dec 7th, one piece of 7 was delivered to the family for whom I purchased this for two deserving toddlers. I spent hours on trying to have the rest of pieces delivered. Another piece was delivered on the 9th.Again hours on the phone with Amazon to get the other five pieces. I was promised to be copied on email to the vendor, and replacements twice and still have not received all the pieces.
Business Response
Date: 12/22/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Here I request you to please reply to this email with the order number so that we can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023
As requested the order number is below
Order Date Dec 1
Order number is 113-6558810-6055418
Business Response
Date: 01/09/2024
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" Upon checking the details, I have found that the order was placed with a third party seller "Maidi" on Amazon and you requested for the replacement however seller did not reply yet .

I have taken your feedback and we will try our best to give accurate service without any issues in future.

To help you quickly, I have issued full refund of $183.68 to your original payment mode and it will be get credited to your original account within 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I understand the importance of the package . If you want the same item again, I'd request you to place a new order with different seller on our site with fastest shipping and write us back after delivery we will also reimburse the 40% discount on that order as a goodwill gesture.

On a personal level, I appreciate your patience, cooperation and understanding in this matter.

Please be assured that we are here to make things easier for you and we'll take every action to prevent you from bearing any loss.

It is our privilege to have you as our valued customer & we want to make sure you are always taken care of."

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My DONIKS seller account was erroneously deactivated due to relations with the account named *************. As soon as my account was deactivated, I studied information about the All4each-Shop account in public sources and found out that this account belongs to my former contractor - *********************. I worked with ********************* in the past. ********************* was my employee and provided marketing services for my Amazon account. We had cooperation from May 25, 2022, to November 28, 2023 (please check the Marketing Services Agreement and Notice of Termination that I am attaching with this appeal).In November 2023, I learned that ********************* cooperates with other sellers on Amazon, and our relationship is not exclusive. Besides this, I didnt know that he had his own Amazon account. I didnt want to risk my business and Amazon account, so I terminated the Marketing Services Agreement with *********************. I was shocked when my account was deactivated for being associated with the *********************** seller account ************* is not my account, and it never belonged to me. I have never had access to this account.Our accounts could be linked because of a common device for logging into the account and a common Wi-Fi. ********************* secretly conducted activities on his account using the same device and Wi-Fi he used for my account. In addition, I discovered a third-party brand in my Brand Registry account. As I understand it, ********************* used this brand to test specific marketing strategies and gave my account access to this ******* tried to contact ********************* but did not receive a response to my calls or letters.I apologize to the entire Amazon community for making such a mistake in running my business. I allowed an unreliable person to enter my business, and I really regret it.I ask you to help me and reactivate my DONIKS account since I have nothing to do with the ********************* account, and it does not belong to me. Please check my Plan of Action. I am attaching Thanks for the help!
Business Response
Date: 12/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 23, 2023.
Thanks, Amazon.com Seller Performance

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