Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,364 total complaints in the last 3 years.
21,818 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original Order placed: 11/24/2023 (Black Friday Sale)New Order placed: 12/3/2023 I placed an order for a coffee pot on Black Friday sale for $124.49 plus tax. It was claimed to be damaged in transit and sent back and I was given a refund. I wanted the item, so I got in touch with Amazon customer service and the price was now ******. I wanted them to replace the item at original price. Here is a snippet of the conversation where their agent said I'd be issued the price difference as a refund:I would still like to purchase the item at the original sales price 10:34 PM ***************** ******* However i request you to please reorder the item and contact us back once the order is delivered S 10:34 PM so why was I given a refund instead of a replacement?10:34 PM ***************** ******* We will issue the price difference I will leave a note to the next agent to issue the price difference You need not have to repeat everything So I ordered a replacement coffee pot for ****** plus tax and have contacted Amazon CS team for the price difference refund. They are refusing to issue a refund, so that leaves me no choice but to file a complaint against them and hope you will get my $ back. This is classic bait and switch and is fraudulent practice by them. I have seen 0 proof that the original item was damaged. If the package were delivered to my home and damaged, they would've sent me a replacement at no charge, but they don't want to honor a price that I originally paid for. At this point, I would like the full $****** + tax back since they are trying to cheat me. I gave them opportunities to still pay the $124.99 plus tax, but they want to deny that for me.
Business Response
Date: 12/22/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about that the original order ending in #**** could not be delivered. I understand how upsetting it can be.

I also understand your concern regarding the change in price and your request for refund of price difference.

As a one time exception and to resolve this for you, I can issue a gift card refund of $60.08 as soon as I receive confirmation from you.

We appreciate your patience and understanding.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 02/01/2024
I sent the email saying I would take the $60 refund 12/21/2023 and have not received my refund as of 2/1/2024. Can you bark in their ears so that I get my money back?
If I do not receive the money back by 2/29/2024 I will have to start charging them 25% a month interest on what they will owe me. This money is sitting on my credit card waiting for the refund to pay back.
Business Response
Date: 02/04/2024
Hello Cedrik,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and confirming the gift card refund preference. I hope you're doing well!

As promised, I have issued a gift card refund of $60.08 to your account.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

Once again, we apologise for the inconvenience and frustration this has caused you.

Thank you for your patience and understanding.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 02/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned item and Amazon claimed item was not returned through an email. I called and rep ******** that the warehouse did indeed receive item and if I was charged to please call back and that my account had been noted. Received email that I was charged for item so I called Amazon back. They again ******** that item was returned but said in order to process refund I would need to send a scanned copy of my license or passport in order for the return to be processed. I am sending in this complaint because to ask for identifying documents to be sent over an unsecured link for a refund that has been ******** is beyond what should be asked of a consumer and I feel it is putting customers identities at risk and is quite frankly negligent on Amazons part. My request is for a full refund on the item that has been ******** as returned.
Business Response
Date: 12/24/2023
Hello *************************************,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/24/2023

Complaint: 21040398

I am rejecting this response because: asking for a personal ID for a return that is in Amazons possession is putting my personal information at risk. Your company has informed me via phone and messaging that the item has indeed been received by your warehouse so a refund should be given. If we can not come to a resolution on this platform I will also be contacting the ************************ as well as the ************************* I wholeheartedly stand behind my need to protect my personal information.

Sincerely,

*************************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/10/2023, purchased a bible through Amazon for $47.00. It was advertised as a quality, personalized bible. Upon receipt, we found it to be a cheap, flimsy bible with print so small it is actually not readable. Then we found it was a bait and switch scam.On the cover of the bible, we found it was marked with a barcode and price tag of $14.99. Attached is a photo. We were completely ripped off.Requested a refund and was automatically denied because the bible is personalized with a name.The third party company was MerchSalad. They failed to respond to our request for a refund.Amazon failed to respond to our request for a refund.
Business Response
Date: 12/24/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/24/2023
The account is attached to ******************* It is an Amazon Prime account.
The order number is ORDER # ***-3617495-3830647.

Final Details for Order #***-3617495-3830647
Print this page for your records.
Order Placed: December 10, 2023
Amazon.com order number: ***-3617495-3830647
Order Total: $47.41
Shipped on December 13, 2023

Items Ordered Price
1 of: Personalized Soft Touch NIV Holy Bible with Custom Name Includes Up to 3 Rows of Text | Custom Gift for Christian ***** Religious Celebrations (Black)
Sold by: MerchSalad (seller profile)
Supplied by: Other

Condition: New
$44.00

Shipping Address:
*********************
*********************
*********, ** 92028-8121
*************
Shipping Speed:
Standard Shipping

Payment information
Item(s) Subtotal: $44.00
Shipping ***** Handling: $0.00
-----
Total before tax: $44.00
Estimated tax to be collected: $3.41
-----
Grand Total: $47.41
Payment Method:
**** ending in 1203

Billing address
*********************
*******************************************************-8121
*************
Credit Card transactions **** ending in 1203: December 13, 2023: $47.41
Business Response
Date: 12/28/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn the Personalized Soft Touch NIV Holy Bible that you purchased was not as expected.

Upon checking your order, I've found that the order was listed, sold and fulfilled by third party seller "MerchSalad". I see that you've already contacted the seller on Dec 19, 2023.

The seller has responded to your query and requesting for your response. The following message was sent to you by [SELLER]:

-----------------------------------------------------------------------------------------------------

Hi *********,

I responded to you yesterday. Screenshot attached.

I will paste it again below

I apologize for the inconvenience.
Did you have a chance to look at the photos before you placed the order? The item details clearly say that it is not a leather cover. It is a faux leather.
Can you also tell me what is missing from the tools? This is the first time someone has brought it up so I am not sure where to look
As far as price. You are correct that is the price I pay for it. But the personalization and all the parts, machinery, time, workshop and people is what makes the bible list for higher. The manufacturer does not engrave the bibles.
This is a custom item but if you are unhappy with it I can take a return. Please let me know.

Thanks
Judah

-----------------------------------------------------------------------------------------------------

We request you to please review this message and respond to the third party seller directly for support and assistance.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/29/2023

Complaint: 21040365

I am rejecting this response because:
The response is ridiculous. The business owner states that they are justified in selling a cheap, flimsy product marked $14 for $47 because they personalize the cover with a name.
I went on to purchase a bible at a local store and they personalized it for $6.
The owner of the business stated that if I'm still not satisfied, that they will refund my money. I request a full refund of $47. I can send them the bible back or throw it away.

Sincerely,

**** and *******************************
Business Response
Date: 01/10/2024
Hello *********************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've contacted seller "MerchSalad" from my end on your behalf and requested them to issue full refund. In our experience, sellers reply to customer emails within 48 hours of receiving the message. We hold them to the same high **************** standards we set for ourselves. Before we take action on the order, we want to give third party seller a chance to resolve this issue.

To view the seller response:

1. Click the "Manage returns" button in the ********************* (www.amazon.com/returns)

2. From the Manage Your Returns page, select "See seller response"

You can also see your communications with sellers here:

*******************************************************************

If the seller doesn't respond to you within 48 hours of your message, you may be eligible for a refund through the A-to-z Guarantee. For more information on how to request a refund through A-to-z Guarantee, visit:

***************************************************

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to explain and resolve the situation with my Amazon advertising cabinet. I want to provide a full and honest explanation of the situation and request your understanding and assistance in reinstating my advertising capabilities.As a new and unexperienced Amazon seller, I was eager to utilize the advantages of Amazon advertising to promote my products and grow my business. However, I encountered a significant issue with the advertising payment process. My own credit card, which I initially intended to use for advertising expenses, weren't charged by Amazon's system. Despite my efforts, I was unable to resolve this issue on my own.In a misguided attempt to continue with my advertising campaigns, I resorted to using the credit cards of friends and acquaintances. Regrettably, this desperate course of action resulted in five different credit cards of my friends being used for advertising payments before I realized the consequences of my actions.When i found out about the suspension of my advertising cabinet, I immediately realized the gravity of my mistake. I deeply regret my lack of experience in handling this matter. I do realize now, that using multiple credit cards in this manner was not only against Amazon's terms of service but also an unethical approach, i really wish that i knew this beforehand. I humbly request your forgiveness for my actions and kindly ask for the reinstatement of my advertising cabinet for my Amazon advertising account. I assure you that I have learned a valuable ****** from this experience and am committed to following all Amazon policies and guidelines moving forward.I genuinely value the opportunity to sell on the Amazon platform and am dedicated to building a reputable and ethical business. I hope that you will be able to ***** me a second chance, and reinstate my Amazon Advertising Account.Thank you for your time and consideration.Best regards, *****************
Business Response
Date: 12/22/2023
Greetings from Amazon.com,
We are working directly with the seller through Case ID: ***********. Please have them continue communication through said case ID while we work with our internal teams for resolution.
Customer Answer
Date: 12/27/2023

Complaint: 21040280

I am rejecting this response because:

At this point in time, my issue has not been resolved, and as i stated before: i do acknowledge that mistake has been made from my side. I have learned my ******* and i'm ready to prove this fact to Amazon in any possible way. If you need any additional information from my side, that will prove my ownership over the credit card that was originally used, or any other proof that you will require - please, let me know.

Kindly reinstate my Advertising account.

Sincerely,

*****************
Business Response
Date: 01/18/2024
Greetings from Amazon.com

Unfortunately, Our Billing team has confirmed that this account is not
in compliance with Amazon Ads Policies and/or Terms & Conditions,
and cannot be reinstated at this time. The Selling Partner Amazon Ads
account has been suspended, and the campaigns have been paused.

Amazon commits to create a safe and positive experience to customers and
advertisers. We consistently monitor and investigate accounts to ensure
compliance with our policies and Amazon Advertising Terms and
Conditions.

We ask our sellers to follow the suggestions below to potentially become
eligible to advertise:
* Ensure your products have enough inventory. Review your inventory
reports and status frequently.
* Check your payment methods regularly and avoid any suspicious payment
activity.
* Avoid having any unpaid balances or past due invoices as this may
contribute to your suspension.
* Review your Account Health reports ensuring your Selling accounts
adheres to the performance targets and policies required to sell on
Amazon.

Remember, all aspects of a seller account must be in good standing to
remain eligible for Amazon Ads. For more information, please review the
eligibility requirements for Sponsored Products and *****************

We understand that this is not the answer you were hoping to receive, we
do appreciate the understanding in this matter.
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently logging into my Amazon account to find out that it was closed due to misuse and the message stated that I received an emails with details as to why. I did not receive any of these details. When contacting Amazon to have this remedied, I was told that "Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site." I asked for an appeal and to be informed of what specific condition of use that I violated and they will not tell me, just respond with "After careful consideration, we have determined that we will not reopen your Amazon accounts. This decision is final." They say the decision was made according "to our policies" but will not tell me what part of the policy I have violated. I have used my account for making a small purchase with a gift card and my Echo Dot and that is it.
Business Response
Date: 12/22/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" Thanks for taking time to respond and share your feedback.

After further consideration, we have decided to reinstate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one.

If you have any order or account related concerns, please contact our **************** team at the link below:

www.amazon.com/contact-us "

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and they are requesting outrageous private information from me that I dont feel comfortable giving out for a refund I paid it with my debit card and just requested a refund for a gift card because the item was defective and the product was late 5 days even when I pay monthly for prime so I can get it with in 2days They already received the item back and still refused to refund me thanks for your help appreciate
Business Response
Date: 12/22/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" Thanks for taking time to respond and share your feedback.

After further consideration, we have decided to reinstate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one.

If you have any order or account related concerns, please contact our **************** team at the link below:

www.amazon.com/contact-us "

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Out of the blue, I received an e-mail from Amazon.com on Dec. 13, 2023 stating they are closing my account: "We took this measure because we believe your account has not complied with the Amazon.com "Conditions of Use." No specific reason or incident was given but there was an e-mail address to reply if I wanted to appeal the decision. I replied on Dec. 13, 2023 requesting specific details about why my account was closed so that I could fully and properly respond.On December 21, 2023 I received a generic "cut and paste" response from Amazon that my account will remain closed for violating the "Conditions of Use." However, no specific violation is stated, as I had requested. I read the entire Conditions of Use and I am certain that I have not violated any of the conditions listed.Amazon refuses to provide an explanation or correspond about this issue. I am seeking the reinstatement of my Amazon.com account (and all ********************** content I purchased) as I have done nothing to violate the Conditions of Use.
Business Response
Date: 01/13/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/27/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/13/2024

Complaint: 21040210

I am rejecting this response because: At no time did I use Amazon Gift Cards in violation of Amazon.com policies. This is also the first time any issue with gift cards has been mentioned. Nor was I ever "denied a refund" as the Amazon representative claims. I honestly think they have my case confused with someone else as the few refunded items I've had over the years were handled promptly and fully with no issues. The only gift cards I used in my Amazon.com account were obtained either directly through Amazon (purchased using credit or debit cards in my name) or as rewards gift cards received from Swagbucks.com and ********************************* Prodege, LLC). If using Gift Cards received from Swagbucks and InboxDollars is somehow a violation of Amazon policy, it is not publicly disclosed. If Prodege is not an authorized issuer of Amazon gift cards, then why have you not addressed that issue directly with them so they can remove them from their website as a reward option? Prodege, LLC does millions of dollars in business for Amazon. In fact, that would make any third-party seller, issuer, or gifter of gift cards a violater of this policy which completely negates the purpose of a GIFT card.
Amazon's reasoning is flawed and they are hiding behind their "proprietary" methods for cancelling an account without having a valid policy violation in which to do so.
Sincerely,

***********************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18th, I initiated a return for my order from Amazon.com. The order number is 112-1290843-5298600. The total refund amount is for $906.31 back to the original payment method. My item was picked up by *** on December 19th. Amazon is refusing to give me the tracking number for the *** pick up so I am unable to contact ***. Amazon has told me that to be able to receive my due refund for my return, I must submit my ID. I have contacted Amazon through their online chat many times and was given the same answer each time, telling me to submit ID. I do not feel comfortable submitting my ID. I asked customer support and they told me that due to unusual activity, if I do not submit my ID, ********************** will keep my item that I paid for, and also keep my money. So now I paid $906.31 for an item that Amazon is refusing to return to me. They are in possession of my item and are refusing to return my item or give me a refund until I submit my ID. I do not feel comfortable submitting my ID, this is completely outrageous because they are in possession of my item. Keeping my item AND my money is theft. I paid for my item, if they do not want to provide a refund without my ID, then they must return my item that I MYSELF paid for. I do not feel comfortable submitting my ID. They are in possession of my item and I demand a refund.
Business Response
Date: 12/22/2023
Hello Gul,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The driver placed a very heavy box in a wrong location. It was extremely difficult for me to get the package to my apartment. There are clear instructions to deliver it to my apartment. The drivers do this half the time. Sometimes they deliver it to the wrong door. This time they delivered it to the package room which is located in a different building, 1/8th of a mile away. I suffer from back pain, and I'm old, and it was very hard on both my back and heart.
Business Response
Date: 12/22/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I'd request you to please help me with the order number as I was unable to find any latest correspondence with the customer service.

If you wish to contact customer service department, visit ********************************************************** and follow the prompts.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 12/26/2023
ORDER # 111-8886402-5929038
Business Response
Date: 02/28/2024
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the frustrating experience you had with the order.

I've received your email where you said you had to carry the item. We regret we couldn't help you in this case.

I've forwarded this experience as a feedback to the leadership so that they can work on future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift for someone and she did not receive it. I spoke with Amazon they said I had to go to ********** which is where I had the gift delivered to file a police report. I live in NY.
Business Response
Date: 12/22/2023
Hello Trudian,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order #***-2058861-4283408. It is certainly not what we expect our customers to go through.

Upon reviewing the details, I understand that you have not received this order and our Specialist team has requested a Incident report from you.

Since this query is being handled by our Specialist team, I request you to contact them directly for quicker resolution. Here's a direct link to our Contact Us page:

***********************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
They are requiring me to go to ********** to file a police report about the missing item. I live in ******** I am not going to go to ** to file a police report about a missing item for somewhere that I live. This was a gift for someone.

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