Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,593 total complaints in the last 3 years.
22,053 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am requesting your assistance to facilitate the resolution of my complaint/problem with Amazon.com. Amazon is supposed to allow all consumers/account members the ability to review purchased products and to write to sellers to ask questions about their products. However, on October 29. 2023 Amazon sent me an email that they couldn't post my review because it did not meet their community guidelines and they proceeded to block my reviewing ability. I emailed Amazon at the email address they provided in that email and said I fully read their guidelines and asked in what way my review did not meet their guidelines. On 12/18/23 Amazon replied with an email stating, "We read the review and did not find that it qualifies for removal for violating our Community Guidelines...We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site." Despite Amazon's reply that my review did NOT, in fact, violate their community guidelines, Amazon has not removed the block on my ability to review their products, despite my emails to them in 11/2023 and 12/2023 requesting that they remove the block (made in error on their part) on my Account to allow my honest feedback of the products sold on their website, which Amazon states they encourage customers to provide!Thus I am requesting the BBB's assistance in the resolution of this matter - of getting the block (made in error) lifted on my Amazon account to restore my ability to provide honest feedback of Amazon products and communicate with sellers to get information about items listed on Amazon so that I can made informed decisions about purchases I make on Amazon. I do most of my shopping on Amazon (a few hundred dollars a month) and this unfair restriction prevents me, and other consumers, to make informed decisions about the purchase of Amazon products. Thank you in advance for your assistance in resolving this matter.
Business Response
Date: 12/22/2023
Hello,

We have reviewed the reviewer account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Thanks,
Amazon Review Moderation team
Customer Answer
Date: 12/22/2023

Complaint: 21039534

I am rejecting this response because Amazon sent me an email stating that my review violated their Cummunity Guidelines. I replied to the email asking in what way it violated their community guidelines, and Amazon replied with an email (attached), stating that upon their review, they "did not find that it qualifies for remval for violating our Community Guidelines."
It appears that there has been some misunderstanding and that my reviewing and communication privileges have been blocked in error. The attached email is one example that demonstrates that my account complies with **********************'s policies and that my review was blocked in error.
My account meets all of **********************'s policies. I do not have any relationship with any sellers, publishers, etc. on the reviewed products. I have not received any compensation from sellers for my reviewed products, and I did not create my Amazon account simply to post reviews on products. I have always given honest reviews of products and have never requested free or discounted products in exchange for reviews, ratings or votes nor have I received any compensation of any sort for products. I have clicked on coupon codes posted on seller's listed products on Amazon but that is available to all consumers and does not violate Amazon's Community Guidelines. In fact, the vast majority of the items I have purchased on my Amazon account I have NOT reviewed! There also has been no unauthorized party that has accessed my account to write reviews on products.
I opened this account to have my own account to purchase items and gifts for family members and friends so that my family could not see the gift items I buy for them. I am happy to provide specific responses and explanations/proof for any specific instances or concerns Amazon has with my purchases or reviews of products, but again all of them have been honest reviews with no compensation for the reviews. I have never requested free or discounted products in exchange for reviews, ratings or votes! I am thinking that perhaps a seller complained if they did not like one of my reviews on their products, but again I only provided honest reviews, as Amazon's policy states is allowed and encouraged!
Therefore, I'm requesting that my account is reinstated to full Amazon privileges.
Sincerely,

*******************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased item on Amazon Order num. 111-4323481-9693044 (1) Seagate hard drive Returned to Amazon. *** confirmed delivered back to Amazon Warehouse 11/27/23 Have not received refund. Contacted Amazon and rep is asking for copy of ID and other personal information. I do not feel comfortable sending Amazon reps any of my personal info for identity theft reasons. Amazon refusing to refund unless ID and other personal info is sent.
Business Response
Date: 12/22/2023
Hello ***************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for returned item from Order .

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

At that point, you can contact us to learn the outcome of the investigation. You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":

**********************************************;

Thank you for your understanding. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/22/2023

Complaint: 21039524

I am rejecting this response because:
I am not sending a copy of my ID due to identity theft reasons and concerns. Send me my refund or I expect to have the item I ordered sent back to me. If not, Amazon credit will suffice.

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had several orders arrive damaged inside the shipping boxes that are in good shape. I have also placed several returns to them and have not received a refund for these returns some up to 2 months ago. I have also had packages that were not delivered and still havent received replacement or refunds for them. Now Amazon is requesting a copy of a government issued ID to process a refund. I am not comfortable sending that through email with the amount of and previously having been a victim of ID theft.
Business Response
Date: 12/22/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation. We also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you.

Unfortunately, in this case, there is not. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

We request your understanding and co-operation with the verification. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 12/22/2023

Complaint: 21039498

I am rejecting this response because: this is a blatant breach of consumer rights and privacies. Amazon, is using a third party for this ID collection which in turn places every person's personal information, that participates in this, in the hands of non-Amazon affiliated company to sell and do whatever they want with, no matter what Amazon claims to be doing with it. Take a look at their terms of agreement and the litany of things they are allowed to do with customer information and now a government issued ID in their hands, what could go wrong!

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being abused by blue collar workers and hot shots from the bureau of automotive repair and ****** and other companies such as bank of the west abd glacier family of banks and ****************************, all disputes or complaints involve my health. So just to let you know it makes me feel sick when companies take advantage of a disabled person and their money for whatever. It's tragic and the effects are lifelong and crippling. Amazon lied about account access and sent me a white hood instead of a replacement camera plastic for my galaxy note 20 ultra. Resembling that of a Ku klux Klan hood and thus never received the camera plastic and I am absolutely thrilled to have this for the better business bureau and wish all of you safety abd security and warmth with your families this day and all days and hope you succeed In all you do..
Business Response
Date: 01/20/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 01/30/2024
I was unable to view the response from them. Could you let them know the blue outfit was missing and only the white face balaclava received. My friend ****** sent this because she wanted me to maintain school spirit and our colors are navy blue and white. Mail is missing and I've been experiencing mail issues during this time in my life.

Thank you,

****
Customer Answer
Date: 01/30/2024
Hi, I have identified the purchasing party of this suspicious white hood and it was not meant to be considered threatening.

Thank you for your letter! Please close this case file.

Sincerely,

***************************;
Initial Complaint
Date:12/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a costume for Halloween and received balloons instead. The item was return to Amazon on November 4 and a refund was expected on December 4 per Amazon tracking. Upon checking earlier this week, I noticed there was no refund or refund date in their tracking system. I called Amazon and they are requesting a copy of my ID to issue my refund even though the item is in their possession. I was told they needed my ID because of abnormal activity on my account however there is no abnormal activity. Ive never had to send my ID in the past for a return and I have had Amazon prime for years.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. The ** is required to validate your account and verify the ownership. Without it, we are unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:
*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. I have an Amazon seller account which I operated until it got deactivated last 12 June 2022. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account so you can properly understand my situation and help me with my dispute.My account got deactivated after being linked to another seller account and consistently sending appeals to prove that we are not related to this seller account. My store has individual entities, documentation, and management.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. My team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully check ALL the information pertaining to my seller account handling. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account.
Business Response
Date: 12/22/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on December 22, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:12/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last few weeks Ive been ordering a lot of stuff from Amazon for the holidays . Some stuff items have been clothes, over the last week deliveries have been delivered to wrong addresses. Today 12/20/23 an item showed up damaged and I asked for a replacement and I would send the other back. They asked me to send my ID via a 3rd party app. Doesnt provide who the 3rd party is. I asked if I can just send my ID via email to ********************** and they said NO! They needed me to clink on a link to upload an ID and wait for the process before I can receive a refund
Business Response
Date: 12/22/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/26/2023
Hello ****,

I hope this email finds you well. Thank you for writing back to us.

I've verified that our Specialist team requested the details of a government issued ID to proceed further with the refund.

I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.

I also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you. Unfortunately, in this case, there is not.

I also understand that disclosing the details of the fraudulent activity *** help you feel more comfortable in verifying your identity with us. However, we are unable to share those details, for the same reason that we are unable to proceed with the refund request. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

I request your understanding and co-operation with the verification, and in return, I will take care of any concerns that *** arise. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thank you for your patience and understanding.

Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21039434

I am rejecting this response because: Amazon has gone away with quick returns and I understand that; when someone returns something the refund isnt given until the item is received and check, and Im OKAY with that. You check it and Ill wait Im okay with that. You have all the capability to reject the return, deny the return label but yet you choose to hold thing up by asking for a ID through a 3rd party. Im okay sharing my ID with ********************** but not a 3rd party just like a normal store return. If you cannot help with anything in this return then I will take my business elsewhere . Giving that the holidays are ending and youll soon see a massive return window I find it hard you now are doing this

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item I ordered was delivered by Amazon today in a plastic bag without any protective material. It was a set of dominoes in an aluminum carry case which was dented in 2 places upon arrival. I immediately contacted Amazon to notify them but they said my only option was to return the item and reorder, but they are now requiring a copy of my ID. They sent me an email that said there is some suspicious activity on my account so they need to verify my identity. I refuse to provide my ID which I don't even give to doctor offices because it's exposes me to ID theft if they ever get hacked. I find it very strange that they claim they need to verify my identity due to suspicious activity when yet they have no problem taking my money for new orders. I am demanding a refund, but they won't do anything w/o a copy of my ID.
Business Response
Date: 12/22/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order **: *******************.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund. I can certainly understand why this was distressing. We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** is required to validate your account.

Please follow the below link to provide the **:
*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
************************************************************************************.

After the ** is provided, please allow 3 business days for an update.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/27/2023

Complaint: 21039405

I am rejecting this response because:
I received damaged merchandise that I expected to give as a gift and I contacted Amazon the minute I received the damaged item. Yet they refuse to provide a refund or communicate further with verifying my identity with a copy of my personal ID.
After several back and forth communications, Amazon has failed to give a logical or valid reason for requesting my ID to verify my identity for a RETURN. They claim they noticed "abnormal activity" on my account yet they have not put a block on my account and they have no problem taking new orders and processing charges on my account!! Yet, they refuse to give me a refund to the very credit card that was used for the purchase, that they continue charging for new orders. Furthermore, they refuse to tell me what kind of "abnormal activity" they noticed on my account. This is absolutely preposterous!! They have absolutely no right to request a copy of my ID which could expose me to identify theft if they got hacked. Amazon's response is a sugar coated illogical response!!
******************************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a ******* S20+ 128gb cloud blue. I returned the phone due to it running slow and freezing up. I was charged a $225.00 restocking fee. I did receive a refund for $15.18 the amount I was charged for the tax. The total was $240.18, the total amount I paid. There was no mention of a restocking fee for a defective product. The phone was in the same condition as to when I purchased it. It was also factory reset. I do have a photo of thr phone when I returned it.
Business Response
Date: 12/22/2023
Hello Mark,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/28/2023

This is a copy and past of the information.
Amazon Return ID: ************
Order ID: *******************

Business Response
Date: 12/29/2023
Hello Mark,

I hope this email finds you well. Thank you for writing back to ** with the requested details.

I've engaged the relevant stakeholders, and I'll write back to you as soon as I have an update.

Thank you for giving us time to find the best possible resolution.
Best Regards,
********
Amazon.com
Business Response
Date: 01/05/2024
Hello Mark,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. I've been working closely with the relevant department, and they're unable to issue a refund back to your original payment method (Affirm).

We can issue the refund in the following ways:
1. Amazon gift card balance
or
2. Direct transfer to your bank account

Please write back to us and let us know which of these two options you would prefer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please refund to my bank account
My routing number is *********
account number is *********

Sincerely,

***********************
Customer Answer
Date: 01/09/2024
Here is back information
Customer Answer
Date: 01/20/2024
I still have not received the refund. Can you give me a time frame
Business Response
Date: 03/26/2024
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've been working closely with the relevant department and they've requested that you respond to the touchstone email that was sent to the provided email address on 2024-03-18.

You'll need to select the 'get started' option in the email. Once the details are sub mitted, they will be able to issue a refund directly to your bank account.

Thank you for your patience and co-operation.
Best Regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 12/1/23 The amount of money you paid the business: $372.12 They committed to provide a refund for my return, but didn't refund me after 3 weeks and now ask for ID which I am not comfortable of submitting.The nature of the dispute is to get my money back from a return.The business seems not to care about refunding me, keep saying the same thing about an ID when I clearly said no. It's my money and they kept my money and the return which is stealing. This is highly unprofessional a theft. Tracking Number of Return was a Label that I dropped off at a Amazon Locker+ (********) ************************************************************************************. It seemed to be an amazon shipping facility or something since employees were amazon workers. I directly gave it to the employee. Order Date Nov 10, 2023. Order Number: 113-2694424-7801852 I Provided the return instructions below.
Business Response
Date: 12/22/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order ID: *******************.

Upon reviewing the order, we see that the charge was disputed with your bank on Saturday, December 9, 2023 at 10:42 AM (PST).

Hence, we advise that you contact your bank for further assistance with the refund.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best Regards,
Priyanka
Amazon.com

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