Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,723 total complaints in the last 3 years.
21,749 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed a charge on my account for $13.01. I decided to do some additional research and noticed I have been charged $13.01 for a few months. I looked at my subscriptions on my amazon account and noticed there was paramount plus added that I never authorized. I looked at the invoices and have been charged since 08/28/2022. Please see attachments provided. I called customer service and they were no help, provided me incorrect information on when the subscription started and then went on to say I used the service as I watch a TV show that is only able to be watched with paramount plus. I naturally thought the show that I watched was apart of my amazon prime account not paramount plus as I never signed up for paramount plus. I find that to be incredibly misleading. Also once I informed ******* I have in fact been charged since 08/28/2022 she said she would do additional research and hung up on me! I would like full reimbursement for the amount of months I have been paying for paramount plus since 08/2022 as I never authorized it to be added to my account.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem with your Paramount+ subscription and to hear about the inconvenience you experienced and your interaction with customer service.

I've cancelled the Paramount+ Channel subscription to make sure you won't be charged on the scheduled renewal date. I've issued ************************* the amounts charged for the subscription fees. The refund amounts are as follows:

October and November: $13.01
August and September: $12.89
December - July (8): $10.74

These refunds should be processed in the next three to five business days. We are unable to refund subscription orders that are more than 1 year old.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

I hope this information helps!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Bree-*****************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon stole my money and is holding it for 30 days and will not tell me why or when this policy changed.
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is now claiming suspicious activity on my account so here is an explanation with proof. Amazon continues to deny a return on the 3rd motherboard.MSI MPG X670E Carbon WiFi Gaming Motherboard 11-8-23 ORDER # ***-4316247-9610665 Amazon warehouse item received with physical damage. View: "1.jpg"Return in process, tracking # 1ZR7Y0129015619278 (sent 12-20-23)11-21-23 ORDER # ***-9273396-1885004 New item from Amazon received with physical damage. View: "2.jpg"This item was already refunded, returned with tracking # 1Z6E55409068855983 12-6-23 ORDER # ***-9802006-904**** View: "3.jpg"Supposedly new item from Amazon. Had clear signs of use. Was promised price difference upon item delivery and was denied. View "5.jpg, 6.jpg"I want to return this item, but Amazon refuses to issue a return with prepaid label. Despite promising one. View "7.jpg"Oral-B Cross Action Refills Heads Pack 12-11-23 ORDER # ***-2963013-6465028 Toothbrush heads from 3rd party seller. These were fake/counterfeit. View: "4.jpg"Return in process, tracking # 1Z842A8Y9047343909 (sent 12-20-23)12-19-23 I tried to return order ending in ****. I was promised a return label would be an option in an upcoming email. View: "7.jpg"12-20-23 I did not receive an email as promised. I contacted support again. Amazon refused to issue a return label. View: "8.jpg"I called support later to get what I was promised. Amazon refused. During the phone call, Amazon decided to email me demanding that I now provide a photo id for "abnormal activity." Amazon then REFUSED TO TAKE ANY ACTION unless I provide a photo id. I do not want Amazon to have a record of my photo id and/or sell my personal information.I placed orders from a credit card I've had for years. To my address that I have lived my entire life. Amazon sold me damaged and fake items. Amazon promised me a last product certain price and then refused to honor it.Why are you denying returns that you told me to return?
Customer Answer
Date: 12/21/2023
Please add this new information and three pictures.

12-21-23
I reviewed the Amazon email demanding a photo id. ********

Redirected website claims: "let's make sure it's you."
Unfortunately, the terms were suspicious. I do not consent for my sensitive information to be shared with undisclosed 3rd parties.
(12.jpg)

Amazon claimed they wanted to me to prove I am me. I submitted pictures of my id (front and back.)

I censored the sensitive information that I do not want shared to undisclosed 3rd parties, or submitted online.
Censored was my drivers license number and bar codes.
This information can directly lead to identity theft! Especially if submitting it online.

My picture, name, and address were visible. Along with the **** background / logo.
This is enough to prove authenticity and I am who I say I am.

Amazon claimed they just wanted a photo id and then demanded more.
The system REFUSED to accept my id. ********

I am trying to cooperate with Amazon but they continue to act suspiciously.

Customer Answer
Date: 12/22/2023
Please add the email correspondence I received from Amazon this morning on 12-22-23.
I replied to the email and took a picture that includes what Amazon said and my response. (14 amazon bbb 12-22-23.png and I named the attachment 5a.jpg)
Note that the image attachment in the email was named "5a.jpg" and it is also "7.jpg" in this updated claim. (same picture)
In the email I mention that I only want a return. I am still requesting Amazon provide the promised prepaid return label so I can return item 114-9802006-9042649 for a refund.
I gave the location of my local authorized *** location in case it helps. Amazon doesn't seem to understand that the *** locations here in **** do not accept QR codes.  A *** pickup would be acceptable if they can do something with a QR code.
Business Response
Date: 12/26/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of your complaint and see that our support team has assisted you with the *** dropoff return mailing label as requested.

You may return the item using the provided return mailing label for a refund. Please follow the link below to print your mailing label:

******************************************************

Once the carrier has received your item, it can take up to two to four weeks for us to receive and process your return to refund the item. Once the refund is processed, we'll send you a confirmation e-mail.

You can track your return on its way back to us here: ***************************************************************

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 12/26/2023
Hello,
This is a duplicate to Complaint ID: ********
Thank you!
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18th 2023 two friends and I all separately purchased a Magic the ************************ collector booster box for over $150. Two days later (today) it arrived. Keep in mind that this was supposedly a new product. Immediately I knew the product was tampered with since the outer box seal was not a factory seal. I opened the box and all four packs of cards inside were cut open and the cards were all replaced with worthless token cards. How was this the case if the product I was buying was new? Those two friends that bought one also, yeah, they both experienced the same situation.Over half the reviews on these card boxes state similar things. I always thought they were buying used versions. Nope! Amazon has to know that the only reason these are returned is because people stole the cards, or people got packs someone had already stolen cards from.I go to get a refund on this and they wont do it without a return. Why do I need to return it unless they plan to resell it? Furthermore, I have to use my valuable time to try and return this c*** they sold me? Ive been a prime member for 12 years and I cant get my money back immediately when Im scammed. They said they could make it easy and have *** come pick it up. Sure, if I have to. Well, apparently that is going to cost me $8 out of my refund (which may take up to 30 days to be refunded? And may be a partial refund based on vague rules?) more irritating c*** I just want my money back (all of it) and I want it back now.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused. I can see the issue is already escalated to our team to get this checked for necessary action and avoid it in future.

I get that you would like a refund without going through the hassle of returning the item however I'm sorry, we are unable to proceed with this option. We can refund this order after receiving it back at our return center. I noticed that you have already returned it using *** pickup, I appreciate it.

The item is in transits back to us. Once it is received and processed, a refund would be issued on your account which takes no longer than 30 days from the date of returning the item. You will be notified once we process the item and the refund.

I appreciate your time and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24, 2023 I purchased Apple AirPods Pro (2nd Generation) for $267.35. My order number was 114-2020468-7426656. I later returned this item and have not received my refund for many weeks. I talked to customer support and they told me I needed to submit ID to verify identity. After submitting ID I was asked to talk to an account specialist who never responded to my emails. If I do not get quick resolution of this issue I will dispute the charge with my bank, but first I want to give Amazon the opportunity to do the right thing and properly refund my order. The tracking information for the return is 1Z67561Y2626838957 and was returned via *** pick up.
Business Response
Date: 01/30/2024
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/30/2024.

Sincerely,

***
Amazon.com
Initial Complaint
Date:12/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Appeal for Reactivation of Amazon Selling Account Dear ********************** Seller Performance Team,I hope this message finds you well. I am writing in response to the notification regarding the deactivation of my Amazon selling account linked to the ***** B07HKC1J8Q, specifically concerning the sale of *********************** #**R Sterile Surgical Blades, Stainless Steel.I acknowledge the gravity of Amazons commitment to maintaining the authenticity and quality of products sold on the platform. I want to assure you that my utmost priority has always been to deliver genuine, high-quality items to customers.I understand the concerns raised regarding the authenticity of the mentioned product. I have taken this matter seriously and, in my endeavor to resolve this issue promptly, I have thoroughly reviewed the policies and guidelines outlined in the Seller Central pages provided. I am committed to adhering to Amazon's Anti-Counterfeiting Policy and all other pertinent guidelines to ensure a trustworthy shopping experience for customers.Moreover, I have taken proactive steps to address the authenticity concerns regarding the *********************** #**R Sterile Surgical Blades. I am prepared to provide any additional information or documentation necessary to verify the authenticity of these products. I am confident that upon review, the legitimacy of the items will be affirmed.I kindly request an opportunity to reinstate my selling privileges on Amazon. I am fully committed to cooperating with Amazons processes and am willing to take any additional steps needed to resolve this matter swiftly and effectively.I greatly value the platform Amazon provides for sellers like myself to reach a global audience, and I am dedicated to upholding the high standards set forth by Amazon for its sellers.Please find enclosed the necessary information and documentation to support the authenticity of the mentioned product. I sincerely hope for a positive reconsideration of my account status.
Business Response
Date: 01/02/2024
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/2/2024.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 26, 2023 I placed an order on amazon.com for an item. The item cost $59.87. Upon receiving the item I was unsatisfied with the quality and size and set up a return. The item was advertised as "Free shipping and Free returns". I set up the return and dropped it off as required, following all of the instructions from amazon. I can see that amazon received the item and the page says I should wait 2-3 business days for a refund. I have waited almost 2 weeks and no refund has been initiated. I contacted customer service via online chat and they did not help me. Customer service told me I had to provide my ID for a refund. I have never provided my ID for a refund with amazon before and do not wish to do so. I was never told about this policy before. If I had known that I needed to provide my ID for a refund I would not have returned the item or even placed the order in the first place. Amazon now tells me they will neither refund my money nor will they send me the item back. Now they are keeping almost $60 of my money and I have not received any product or service in exchange. This seems unjust to me, especially since I was never made aware of this policy regarding the *** From my end, I can see that I can return the item for free and that the refund will be issued in 2-3 business days but this is obviously a lie. The order number for this is: 114-3323379-7485812
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. I can certainly understand why this is distressing. The ** is required to validate your account and verify the ownership. Without it, we would be unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:
*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/08/2024
My apologies for the delayed response. I have had a very busy season with the holidays and other engagements. The claims by Amazon are unacceptable. I was not made aware of this policy change before I made the purchase. Had I known this was the policy I would not have purchased the item in the first place. I rely on amazon for my shopping mainly because they have a convenient return policy. I was not made aware of the change in the return policy until after I had returned the item. Now amazon has both the item and my money which they refuse to give back. How is this any different from stealing from me? Furthermore, when I set up the return, amazon's site clearly stated "free returns". After I sent the item, Amazon said they have received the item and the refund will be sent in 2-3 business days. Another lie. I have never received my refund even months later. Finally, I was only told of this new policy several weeks after the item was returned when I had to contact the company myself and ask why my money has not yet been refunded. Yet Amazon claims they made me aware of the policy change before that. This is clearly not true since I had to contact the company myself to ask what the status of my refund was instead of the company clearly indicating a change in their return policy.
Initial Complaint
Date:12/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ** from Amazon on 12/10/23 (ORDER # ***-0316081-3861016). The carrier Ceva has had the package from 12/13/23 and the last information on ****'s website as far a tracking is that the ** left the *******, ** hub on 12/18/23 enroute to the *********, ** hub. I spoke with *** (Escalation Supervisor at Amazon). *** spoke with someone at Ceva and was told that they did not know where the ** was so they would have to investigate the matter and there was no time frame provided for a resolution. Once I got off the phone with ******** called Ceva directly and spoke with **** and he told me that someone from the *********, ** hub would call me on 12/21/23 to provide me a location of the ** and to set up a delivery. I find it hard to believe that a customer can get more accomplished with the carrier instead of Amazon. I feel with all of the work I have put in on this I should be paid as if I was an Amazon employee. I need someone in Amazon's corporate office to call me to discuss this matter further.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delay in the delivery of your TV order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the team have processed a full refund on your account back to the original payment method for $693.36 for this delay in the delivery of the order and have issued $100 promotional credit on your account as compensation on Wednesday, December 20, 2023 at 2:55 PM (PST)

The refund should reflect back on your billing statement in 3-5 business days. I request you to please place a new order for that or any other similar item.

Regarding the credits, its available on your account and can be used for the item sold and shipped by Amazon and will be automatically applied at checkout when placing eligible order.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

I get that you would like a callback from corporate office however we do not have that option. If you still like to discuss it with someone on phone, you may call us at ****************.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Appeal for Reactivation of Seller Account - ASIN: ********** Dear Amazon Seller Performance Team,I hope this message finds you well. I am writing to appeal the deactivation of my seller account associated with ASIN: B07HKC1J8Q regarding the *********************** #**R Sterile Surgical Blades, Stainless Steel.Upon receiving the notification regarding the deactivation, I conducted a thorough investigation into the root cause of the issue. It has come to my attention that the concern regarding the authenticity of the mentioned product stems from another competitive Amazon seller. I want to emphasize that I have not sold a single unit of this product and thus cannot be held responsible for the reported issue.I have diligently followed the instructions provided and submitted the required documentation through the Account Health section in Seller Central, adhering strictly to the acceptable file formats (.pdf, .jpg, .png, or .gif) as requested.To expedite the reactivation process, I am prepared to provide any additional information or documents necessary to address this issue promptly. I firmly believe that this deactivation is an error and unjustified, as I have not engaged in any activities that would compromise the authenticity of the products listed.I am committed to upholding Amazon's high standards for product authenticity and maintaining the trust of customers. I kindly request a thorough review of my case and the reinstatement of my seller account at your earliest convenience.I appreciate your attention to this matter and remain available for any further clarification or information required.Thank you for your prompt assistance in resolving this issue.Sincerely,*******************
Business Response
Date: 12/22/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 22, 2023.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned 2 items to Amazon. When I check the return status for both items, it says Amazon received this return on ___ and then provides the date. I have contacted Amazon several times asking why I havent received my refunds yet. They told me in order for me to get my refunds back I need to upload a government ID. They have 0 explanation as to why I have to submit this. I refuse to. I returned the items, they received both, and refuse to give me refund.
Business Response
Date: 12/22/2023
Hello ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused.

I'm unable to find the order details using the information you have provided. I request you to please help us with the order# and the registered email id on the account so that I can look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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