Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,737 total complaints in the last 3 years.
21,999 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked and stolen, I cant log into my ****************** account from the original email, I attached my passport, I can also go through video verification, please return access to my account to me. I created it in 2017, a couple of years ago I transferred it to VALION PRO LLC.
Business Response
Date: 08/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon account. The e-mail address you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.
If you know the e-mail address your account is under, write from that e-mail address.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:08/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 6th, I had contacted an Amazon chat agent to notify them that one of my orders was packed with 2 left gloves and missing 1 rope, they offered me a $7 promo and the option to return the package, I elected to keep it with the $7 promo that was supposed to be available in 24 hours per chat. I contacted back on August 8th, asking about the $7 promo promised and asking to purchase an item that I had previously purchased before in the past at a lower price, about a $12-13 difference. The agent confirmed that I could place the order for the full listed amount and that I would be credited back the difference in price, in addition to the $7 promo offered previously, AFTER I have received my order. I received my order on August 11th and contacted back to received the promise refund/store credit, I was told it would be processed in 3-5 days. I waited over 5 days and still received no refund/credit or notified of any update. I contacted Amazon again multiple times to ask about this promised credit and am now being told that I they are no longer willing to give me either credit as promised and that if I want my money back, I have to pay an Uber to take me to drop off the return package or pay an $7.99 fee for pickup, despite Amazon being the party to breach this sale contract. In addition, despite contacting them on 8/6 and 8/8 and 8/11, an being asked to be patient, I am now being told that the first order with the 2 left gloves and missing rope, can no longer be returned as I have "waited too long" to return it. I feel like I have been scammed by amazon as their agent gave me false information which I made a purchase on, and now they are unwilling to help me. I have even offered to return the items as long as there is no cost to me (Uber or pickup fee) or even just to give me an apology $5 promo compared to the initial $20 promised. I have been open to working with Amazon for a resolution, but they are illegally breaching a contract and scamming me.
Business Response
Date: 08/24/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you received item with two left gloves and missing one rope and about your poor experience with our **************** Team.

I've forwarded the feedback to the leadership so that the agent can be coached.

I've made an one time exception an issued the price difference of $12 to your gift card balance. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: 20495613

I am rejecting this response because:
The seller said a full refund won't be forthcoming since the box was opened (the item has not been taken out of the box). The seller will not elaborate on what the refund will be. This is contrary to the information displayed at order placement. (See screenshot of the order page sent with the original complaint).
The seller instructed me to return a RMA ***** inside the package but will not reply to explain what that is.
The item was partially paid from an Amazon cash gift card and the seller will not guarantee that portion used for payment will be refunded

The seller has not responded with direct replies to questions / emails.This is not a legitimate transaction from a reputable seller. I need someone to intervene from Amazon, take control, and make this right. This has been a miserable, time consuming transaction and experience. In addition to advertising free returns for any reason, Amazon advertises an A to Z guarantee but there is no way to initiate it. Is this false advertising as well?

Sincerely,
***********************************
red.The item cost $203.29: cash from a gift card $102.56 and cash from a credit card $100.73
Business Response
Date: 08/24/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return for the item Kobo Libra 2 | eReader | 7" Glare Free Touchscreen | Waterproof.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the seller has provided the prepaid return label to you and sent an email to you confirming the same on August 22nd, 2023.

For more information on Returns to Third-Party Sellers, visit ************************************************************************************

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 08/28/2023

Complaint: 20495613

I am rejecting this response because:
When this item was purchased, the site displayed Free Returns for any reason (see original screenshot in BBB complaint). Now Amazon is adding asterisks and caveats that are still not fully explained. For example, under what circumstances is a re-stocking fee charged, thereby making returns no longer free? And how much is the re-stocking fee in the event the item needs to be returned?

What you explained was the entire reason I registered the complaint in the first place. You are confirming this is classic bait and switch and should be above the standards Amazon has as a company.

Amazon (not BlueProton), needs to honor the full return of the product, sooner rather than later.

Sincerely,
***********************************
Customer Answer
Date: 08/28/2023
Would you please explain? This was closed saying "we sincerely hope you will contact us for pre-purchase information." Did you see the original screenshot of what was advertised by Amazon? I'm confused because it sounds like you're suggesting instead of clicking to purchase, I should have contacted the BBB for clarity around Amazon's return policies.
Please let me know how I went wrong on this transaction and what BBB would have done pre-purchase to assist. It would be very helpful! Thank you!
Business Response
Date: 08/27/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return for the item Kobo Libra 2 | eReader | 7" Glare Free Touchscreen | Waterproof.

I apologize for the inconvenience that you have experienced in this case.

Although we understand your disappointment, you received the item and the item matched its description.

Sellers can typically charge a restocking fee, depending on the return reason. As the item was not defective or damaged when you received it, depending upon the seller you'll be charged for restocking.

The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers both the timely delivery and condition of your items. You can make a claim directly to Amazon, and our team will determine if you're eligible for a refund.

For more information on A-to-z Guarantee, visit ************************************************************************************************************

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:08/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************** Tru Comfort Foam Buckle Flat...- [ ] Status received 7/18 - [ ] Tracking 1Z0V2Y989073285411 Order 111-5413836-5826656 - [ ] NAOT Women's ******* Sandal Oily ********************** 7 M US - [ ] Status received 7/18 - [ ] Tracking 1ZR9Y4170398084227 Order 113-1079681-7609007 - [ ] MaxMuxun Women's Dress Sandals Closed Toe Strappy Flats... size 7 - [ ] Status received 7/3 - [ ] Tracking 1ZR9Y4170397050596
Business Response
Date: 09/18/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the delay in your refunds for your returns.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've been working closely with the relevant departments to have this corrected, and I've verified that all your returns have been refunded in full.

The details are as follows:

1. Order ID: *******************

ASIN: B0BNFRD2K3 / returned with rma ID DKLvWprLRRMA (1ZR9Y4170398084227)
Return Arrival Date: Wednesday, August 23, 2023
Return Processing Date: Wednesday, August 23, 2023
Refunded on Wednesday, August 23, 2023 at 10:16 PM (PDT)
Amount: $28.34

ASIN: B08CVL9SGJ / returned with rma ID ************ (1ZR9Y4789052809038)
Return Arrival Date: Wednesday, August 23, 2023
Return Processing Date: Wednesday, August 23, 2023
Refunded on Wednesday, August 23, 2023 at 10:02 PM (PDT)
Amount: $30.65

2. Order ID: *******************

ASIN: B07GK394H9 / returned with rma D5LSWqrZRRMA (1ZR9Y4170398084227)
Return Arrival Date: Wednesday, August 23, 2023
Return Processing Date: Thursday, August 24, 2023
Refunded on Thursday, August 24, 2023 at 2:50 AM (PDT)
Amount: $164.20

3. Order ID: *******************

ASIN: B01FHT3LVS / DZw1ttrwRRMA (1ZR9Y4170397050596)
It appears this return was lost at our return center and was not scanned/processed after arrival.
Refunded on Saturday, August 26, 2023 at 1:56 PM (PDT)
Amount: $35.22

ASIN: B08ZXGSW3Y / DHJySnrsRRMA
Return Arrival Date: Tuesday, June 20, 2023
Return Processing Date: Tuesday, June 20, 2023
Refunded on Tuesday, June 20, 2023 at 9:06 PM (PDT)
Amount: $35.23

You should see the refunds reflected in your credit card statement within 3-5 business days of the above dates, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused.
Regards,
Priyanka
Amazon.com
*****************************
Initial Complaint
Date:08/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20495545

I am rejecting this response because:

Amazon refused to provide me with a satisfactory answer to my complaint. They are saying it took me too long to complain, it isn't a shirt or compost. It was a living plant. I received it, waited for the threat of frost to pass, planted it, and then it bloomed, and died. That takes time for this to occur. I believe they are not a reputable company. After spending thousands of dollars on Amazon, you would think, they would have a little compassion and understand that what I complained about was a living thing with certain time restraints. I am upset and angry.

. I have been dealing with Amazon for decades. Spent thousands of dollars, don't you think they would care if a customer is unsatisfied?
Business Response
Date: 08/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5417810-4008225 regarding the item.

As we can see the item delivered on Monday, April 10, 2023 and it has been long time. We don't have any option to take action on it.

If the item is within return window we would have take action on it. In this case I request you reorder the item as that is the only option.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:08/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on with ID: ******************* on Amazon and paid for. I received a shipping # and shipping information for that. Next Day I was informed that : "Due to pricing error we have cancelled your order and ask you to place an order again so we can proceed." Item was the same product but they add a shipping fee.I contacted the Amazon customer support about that and they told me since is a third party seller is nothing they can do or will do about I strongly believe that Amazon help this seller doing illegal activities since buy and sell means an agreement between the buyer and the seller whereby the seller has the duty to transfer the ownership of property to the buyer and the buyer pays the price of the property to the seller. They took my money from my account so from that moment I was tho owner of the item. Taking the item back without my permission make that a steal. Also since the product was sale to a CA resident is under:Bait and Switch Advertising" means an alluring but insincere offer to sell a product or service which the advertiser in truth does not intend or want to sell. The purpose thereof is to switch consumers from buying the advertised merchandise, in order to sell something else, usually at a higher price or on a basis more advantageous to the advertiser. Bait and switch advertising of any article shall be deemed to be false and misleading. Practices which shall be considered as evidence of unlawful bait and switch advertising include but are not limited to the following:(b) Disparagement in any respect of the advertised product or the terms of sale;(c) Failure to have available at all outlets listed in the advertisement sufficient quantities of the product to meet reasonable anticipated demands;(d) Refusal to take orders for the advertised merchandise for delivery within a reasonable period;(f) Accepting a deposit for the product and then switching the purchaser to a higher priced item;
Business Response
Date: 08/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3573092-8656268 regarding the cancellation of order.

I understand that the order is cancelled stating that due to pricing error.

As we can see the item is sold and shipped by seller, they will have their one inventory and fulfillment. We don't have option to take any action or to change.

I request you to reorder or to check for alternative seller options. Regarding this issue I'll make sure to take this feedback and forward it to our concern team to work on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:08/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order on Amazon. They marked my order as delivered when it has not been delivered. I chatted online with customer service in the ********************** app where serval agents refused to help me track my order. They continuously ignored me in the chat, ended the chat without assisting. I wasnt even asking for much. All I asked is for further details on where my order was and why it was marked as delivered when it wasnt. I was treated so horribly by serval staff members who refused to help me. I want to know where my order is
Business Response
Date: 09/02/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6470214-2401032 regarding the order delivery.

Based on investigation, our team verified the tracking details and the proof of delivery.
Link to ***** POD including picture: *****************************************************************************************.

I request you to confirm you that if you can recognize the location based on the picture. I request you to reply to this email with the confirmation so that we can check for further action.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:08/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20495384

I am rejecting this response because:
I was very clear that there is NO order, so there is NO order number, yet this person is asking for an order number.
This is a perfect example of how incompetent Amazon has become.
There is no way to get issues resolved, yet Amazon has access to people's bank accounts and will just take money out.
I know from experience.
My email address associated with the Amazon account is ******************************************.
I have been able to log into the account just moments ago, put stuff in my cart, and Amazon offered me Amazon Prime for free, so I don't know why Amazon is saying the account doesn't exist.
Yet, Amazon keeps emailing me saying my account is on hold, and when I've called in multiple times I'm told the account is suspended.
This is exactly what Amazon did to me almost 8 months ago when they stole money out of my account.
People need to know that this is no longer a safe company to do business with.
They can't even handle the simplest of request.
This is by design.

Sincerely,

******************
hey had suspended my account. To this day I'm not sure why - the incompetence at that place is unbelievable. ************** has ran this company into the ground.No one could tell me what happened with my account or why it got suspended. They speculated ***be it was hacked. I did nothing wrong!Now the same thing has happened again. I get a notification that my account was "on hold" - now fully suspended - because I violated the terms of service by not having matching info. Again, no one can tell me what happened. Just that my account *** have been hacked. I did nothing wrong!I called Amazon because I never heard back from them. The employees are saying they can't do anything for me, including transfer me to a manager, because the account is suspended.This is insane.They once again wrongly suspend my account - which I have to have for BLINK cameras to work - and are refusing to help me in any way to fix it.Amazon has jumped the shark.
Business Response
Date: 08/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Business Response
Date: 08/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information, based on details shared that account which is associated to the email is in active state.

I see there is hold on account or suspended. And regarding emails I see no emails sent to you. The emails which you are referring might be sent from spam. I request not to take any actions on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 08/26/2023
I am trying to find out why there is a hold or suspension on my account.
That was the purpose of filing this complaint, but this has not been addressed by Amazon yet.
I have done nothing with the account for it to be on hold or suspended, and Amazon is not stating why it would be on hold or suspended.
I do need the account to utilize my BLINK security cameras - so it must be unsuspended or the hold taken off.
If it's not then I will not be able to renew my BLINK subscription and I will have spent hundreds of dollars for nothing.
I'm just trying to get documentation from Amazon by getting them to respond to this complaint because when I call they say - you're accounts suspended we can't talk to you.

Business Response
Date: 08/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information, based on details shared that account which is associated to the email is in active state.

I've recheck the account and I see there is no hold on account or suspended.

And regarding emails, I see no emails sent to you regarding account related issue. The emails which you are referring might be sent from spam. I request not to take any actions on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com owes me money.I am a seller on amazon.com and since NOV 2022 they have not paid me for my sales. I have over $10k owed to me. When I contact their customer service they tell me "we will transfer this to another department and they will contact you" It has been MONTHS and MULTIPLE attempts and no one ever contacts me.When I bring this to their attention they tell me "sorry" they have no solution. This is wrong they are withholding my funds and refuse to send me to someone who can actually fix this issue.
Business Response
Date: 09/07/2023
Hello from Amazon.com,
I understand the sellers concern with regard to the Reserve amount which was not disbursed.
I had contacted the concerned team to remove the reserve amount which was held due to CA ********** of *** and ****************** sent levy notices to us on 4/6/23.
Our team have removed the reserve and funds will be disbursed to seller's bank account on 9/16/2023.
I have attached the screenshot for seller's reference
Have a great day ahead!
Initial Complaint
Date:08/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20495193

I am rejecting this response because: I maintain that I have at no time entered an agreement with Amazon and Neilmed Nasamist Saline Spray 4.2 Fluid Once to have this spray delivered to my home every two months. I know nothing about a default payment. I know nothing about an account with ********************** that allows this to happen. Until it stops. I will not be satisfied.

Sincerely,

***************************
Business Response
Date: 08/22/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

A careful review of your account reflects that there's currently an active Amazon Subscription for the Neilmed Nasamist Saline Spray, 4.2 Fluid Ounce:
Subscription ID: SNSD0_CHKRXKB2PAR0BZMRHWTK
Created on: August 14, 2022
Last updated on: August 14, 2022
Delivery Schedule: 1 unit(s) every 2 month(s)
Next Delivery: October 18, 2023

I've cancelled the subscription for the ************;Nasamist saline Spray, so that you aren't charged for this in the future.

When we're unable to charge your default payment method for an Amazon Subscription, we automatically charge your back up payment method. You can view, edit, add, or remove your default and active payment methods on Amazon here:
******************************************************

We've sent two emails to notify you that there's an issue with the payment method used for your upcoming delivery, requesting that your payment method be updated, or that your backup payment method(s) will be used to prevent delays.
The emails were sent with the following subject lines and on the following dates:
1. "Backup payment will be used for your upcoming delivery" - Tuesday, August 8, 2023 at 2:12 AM (PDT)
2. "Please update your payment method"- Thursday, August 10, 2023 at 8:27 PM (PDT)

However, I do understand the inconvenience this has caused. Hence, to help you with this, I've refunded Order ID: ******************* for the Neilmed Nasamist Saline Spray, 4.2 Fluid Ounce that was delivered on Friday, August 18, 2023. On this occasion, a return is not required.

You should see the amount reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.

I hope this helps. We look forward to hearing from you again.
Regards,
Priyanka
Amazon.com
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