Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,491 total complaints in the last 3 years.
21,639 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/25/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase for Hey Dude shoes on October 17, these were purchased as a Christmas gift for my brother. I figured the time frame for returns would be extended, but the deadline to return closed. I just need to exchange the pair for size 14 rather than size 13. I am not requesting a refund, just an exchange of size. The order was placed on Amazon.com (US) and the Order # is 111-9470821-5550651 I hope youre willing to exchange these for me. I had no way to contact Amazon as the chat feature would not let me chat for the item.
Business Response
Date: 12/27/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
On reviewing your complaint, I see that you're looking to exchange the shoes ordered with size 14.
On checking, I see the shoe is sold by seller, Hey **** Official and fulfilled by Amazon, as seller inventory keeps changing we cannot exchange it with different size. Hence, I suggest that you return size 13 and order size 14. I see that return label is already created, please use the label and return the item for refund. The label has been emailed, please follow the instructions to return.
However, we won't be able to provide any further information apart from this.
I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************

Customer Answer
Date: 12/27/2023
They did this to me before when I had to exchange a size for myself, they never give the full refund amount. I have included their estimated amount and an invoice showing what I paid CAD.
Customer Answer
Date: 12/27/2023

Complaint: 21053927

I am rejecting this response because: I appreciate you allowing me to return the item, however, the amount doesnt coincide with what I paid CAD as the estimated refund. The invoice shows what I paid CAD and the email shows what youre going to refund me.

Sincerely,

*****************************
Business Response
Date: 01/05/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us about incorrect refund amount for the return.

On checking, I see that we've already refunded $15.23. Hence the difference in refund. Also, I see the return is yet to be processed, hence, I request you to wait till return is processed and then get back to us. I can confirm that we received your return on January 3, ****. Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting:

**********************************************************

If you don't hear from our returns center by January 17, ****, please write back so we can find out what happened with your return. Here's a link to our contact us page.

***********************************************************************

We appreciate your patience and understanding and hope to seeing you soon. Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/05/2024

Complaint: 21053927

I am rejecting this response because: I have not been refunded the amount he has claimed as of yet. And the refund owing to me is in CAD dollars not ** as I paid in CAD. Ive had an issue with this before from Amazon and it took me talking to 4 different Amazon reps to get my full amount back. The total amount Amazon owes me is $124.94 CAD and that is the amount I expect refunded to me. I have included the original invoice again for reference.

Sincerely,

*****************************
Customer Answer
Date: 01/09/2024
I havent even received a refund for the item I returned back to Amazon. I will reopen a new claim.
Customer Answer
Date: 01/25/2024
Hello,

This matter was deemed resolved as my credit card provider disputed the charge resulting in a refund of the amount owed to me. Thank you!

Kind regards,
*****************************
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to give me multiple refunds. They want me to send a copy of my drivers license to confirm the account and I am not comfortable with that. *** never been asked to do this before and I have received many refunds over the years.
Business Response
Date: 12/26/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

For any further information, please use your account email address and mention the order numbers so that we can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a refurbished **** monitor and desktop from Amazon - received a ******* desktop and **** monitor - the screen was bolted and installed upside down so it lays on the desk and you can not adjust the screen up or down. Ive written a review with photos, contacted customer service and all ********************** stated they could do is email the seller or refund me 20% of what I paid which doesnt even cover the cost to replace the screen. Seems like a misadvertised intentionally deceitful way to sell products.
Business Response
Date: 12/25/2023
Hello *****,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry to hear about incorrect branded item delivery.
I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.
Regards,
*****
**********************************
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme dissatisfaction with the handling of two refund requests for orders placed on November 14, 2023 (Order #***-3028277-5559468) and October 26, 2023 (Order #***-2262701-3341055) with Amazon.Despite having returned the items more than a month ago, I am yet to receive the corresponding refunds that Amazon's customer service representatives have repeatedly assured me were processed. I expected to have received my refunds weeks ago, as indicated by the information on the Amazon website.I have made multiple attempts to address this issue by reaching out to Amazon's customer service via email, including contacting the specialist team at ***************************** Additionally, I sent a message to ****************************** but regrettably, I have not received any response or resolution to date.This lack of communication and failure to issue the promised refunds is not only frustrating but also raises concerns about Amazon's commitment to customer satisfaction and adherence to its own policies. As a loyal and long-standing Amazon customer, this experience has left me deeply disappointed and dissatisfied with the level of service provided.If this matter is not promptly and adequately addressed, I will have no choice but to pursue a chargeback with my bank to recover the funds for these undelivered refunds. I believe such action is regrettable but necessary given the lack of resolution and communication from Amazon's side.I request that you investigate this matter urgently and provide a detailed response outlining the steps being taken to rectify this situation. Additionally, I seek confirmation of the actual refund status for the specified orders and a clear timeline for when the refunds will be processed.I appreciate your prompt attention to this matter and hope for a swift resolution to avoid further escalation.
Business Response
Date: 01/05/2024
Hello **********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the refund for orders: ***-3028277-5559468 & ***-2262701-3341055.

Upon reviewing I see that our specialist team has refunded both these orders and the details are as below:

From order# ***-3028277-5559468, refund issued for $75.76 on Monday, January 1, **** at 9:04 PM (PST) to your original payment method for item "KETELESE T1 Rechargeable Walkie Talkies for Adults Long Range, 22 Channel 2 Way Radios, USB C FRS Walkie-Talkie with Earpiece, NOAA, VOX, Group Call for Hiking, Camping, Hunting (2 Pack), Black".

From order# ***-2262701-3341055, refund issued for $246.47 on Monday, January 1, **** at 9:03 PM (PST) to your original payment method for item "EAST OAK 30-inch Electric Smoker with Side Wood Chip Loader, 725 sq inches, Extra Long Consistent Smoking Smokers with Digital Control and 4 Removable Racks for Outdoor Kitchen, Patio, BBQ, Backyard".

I hope this confirmation helps! Have a great day ahead!
Regards,
****************
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, With the withholding of our payments and the deactivation of my Amazon seller account, I am sending this letter to formally complain against Amazon. My seller account was just deactivated by Amazon as a result of a violation of their Seller Policies and Seller Code of Conduct, according to an email I recently received from them. I swiftly responded by submitting an appeal and the necessary supporting materials to demonstrate that our company fully complies with Amazon's regulations.Specifically, I addressed the Drop Shipping violation mentioned in their communication, providing a detailed plan of action, and addressing the issues they raised in their subsequent emails. Additionally, I took immediate steps to resolve the problem with my seller account and provide all the necessary documents for them to release the funds withheld.Unfortunately, the problem has not been rectified, and Amazon is still holding a sizable sum of money amounting to fourteen thousand four hundred sixty-three US dollars and sixty centavos ($14,463.60). Their policy is that these monies may be released 90 days from the date of deactivation. To emphasize our compliance with Amazon, I have diligently sent numerous appeals and I have also provided all the necessary personal information to facilitate the prompt release of our funds, but they have denied all of our requests.As a result, I humbly ask for your help in alerting Amazon to this issue and coming up with a solution and have our funds released as soon as possible. Your assistance in finding a solution to this issue would be highly appreciated.I appreciate your anticipated help and hope this situation will be resolved quickly.Sincerely, Garrelly ***************************
Business Response
Date: 12/27/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their Amazon Selling Account.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, ******************.

We understand that people use multiple email addresses, but for account confidentiality reasons,we cannot release account information to an email address other than the one associated with their Amazon selling account.

Kindly ask the seller to resend their message with the email address linked to their selling account so that we may assist them better.

If they no longer use the email address associated with their account, we ask that they update the email address on file. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome that they were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Initial Complaint
Date:12/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I write in respect of Amazon order 112-6706531-8909008 placed on 25.11.23 for a table with a pedestal base. I paid $85.11. In breach of the contract, I only received the table base.I live outside ******* and use a freight forwarding company in ******* and Amazon delivers there. That company then ships the order overseas and charges me for their service. The order was delivered to the ******* address on 1.12.23 and I later received it overseas.On 20.12.23, I notified Amazon by email and chat that I only received the base. I sent pictures to show that the weight of the parcel was much less than the weight stated in the listing and that the box size could never carry a 30 inch round table top. I was promised a refund within 5 business days. When I checked on my refund last night, Amazon refused to give me a refund unless I post the item back to the *** and back to them.I must state that this is about the 9th furniture (table) order which I received which was incomplete. There seems to be no quality control or checks being performed by Amazon to ensure that the complete order is sent. It is beyond incompetence that they keep sending parts of tables and not a complete table. Amazon knows I live outside the ***. It is cost prohibitive to ship the item back to the ***. I believe that the repeated failure of Amazon to send me a complete table merits a refund without me having to incur the cost of shipping the base back to the ***. Amazon has a duty to check the order before dispatch and it failed to do so.I am seeking your assistance to get a refund.I have uploaded a screenshot of the invoice and a pic of the table I was to receive, and pic of the box. I have also sent a picture of the 2 labels - *** label with the alleged weight and the label from the freight forwarders with the actual weight, both of which are less than **** which should be the complete table weight.See listing weight at ************************************************************************************
Business Response
Date: 12/25/2023
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have had with your Order and customer service. We have taken a feedback on it.

As this is a returnable item, we always suggest to return it for a refund. Unfortunately, we will not be able to process a refund without a return.

I can help you with appropriate return label to return the item for a refund. Please confirm if you need a *** drop-off or LabelLess *** drop-off return label to return the item.

Unfortunately, we cannot provide an international return label as we delivered the Order within US.

We appreciate your understanding in this, we hope to see you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau Team,I am writing to request your assistance in resolving an issue with the deactivation of my Amazon seller account. My name is ****** *******************, and I represent ************ LLC, a reputable e-commerce retailer based in **************, *******.On November 05, 2023, my Amazon seller account was deactivated due to concerns regarding product authenticity. However, I would like to bring to your attention that we have all the necessary documentation to verify the authenticity of our products. Below are the details and documents related to our business and the specific transaction in question:Company Name: ************ LLC Owner Name: Mamoor Gul Mengal Business Address: ************************************************************************* Amazon Seller ID: ************** Formation Documents: Attached Employer Identification Number (EIN): Attached Seller Permit: Attached **************************** Statement: Attached Transaction Confirmation: Attached (Reference #*********)Distributor Details:Distributor Name: Genco INTL Invoice Number: 459 (attached)Invoice Amount: $2848 Invoice Date: June 2, 2023 Distributor Email: *************************************** Distributor Website: Genco INTL Website Phone #: ************ Address: ******************************************************************** Despite multiple appeals submitted to Amazon for the reinstatement of my account, I have not received a favorable response. As a result, I am reaching out to you for assistance in resolving this matter. I am eager to continue working with the Amazon platform and have funds exceeding $1000 stuck in my Amazon account.I kindly request your intervention to help reinstate my Amazon seller account, allowing me to continue conducting business on the platform. Your prompt attention to this matter would be greatly appreciated.Thank you for your time and consideration. I look forward to your assistance in resolving this issue.Warm Regards,Mamoor Gul Mengal ************ LLC ******************************************
Business Response
Date: 01/10/2024
Hello,

We have reviewed this seller's account and we require more information to complete our review. We have provided seller with next steps and have requested necessary information from the seller via email on (2024-01-10).

Sincerely,
Customer Answer
Date: 01/17/2024
The issue still not resolved
Business Response
Date: 01/29/2024
Seller needs to complete IPI and a link has been shared.
Customer Answer
Date: 02/03/2024
Subject: Follow-up on Complaint ID: ********

Dear Better Business Bureau Team,

I hope this message finds you well. I am writing to follow up on my previous complaint filed on December 25, 2023, regarding my account with **********************. I have diligently complied with Amazon's request for an appeal, during which I underwent on January 30, **** a video interview and submitted comprehensive documentation pertaining to my products. This included my personal identification documents, my company's legal registration documents, bank account statements, supplier documents (such as supplier website details, my company's account on the supplier website, order confirmations, order tracking information, and invoices), and other relevant information.

Despite my efforts and the submission of all authentic documents, I received another email from Amazon on February 2, ****, stating that my account will remain deactivated without providing any specific reason. This decision has greatly impacted my business, as I have active products listed in my Amazon store and inventory in my warehouse for the past four months. Additionally, there is an amount withheld by Amazon that directly affects my operations.

I kindly request your assistance in resolving this matter, as it is crucial for the continuity of my business. Your intervention and guidance would be highly appreciated.

Thank you for your attention to this urgent matter.

Best regards,
Mamoor Gul Mengal
************ LLC
Business Response
Date: 02/12/2024
Hello,

We have thoroughly reviewed Seller's account and the information seller has provided. Based on our review, we have determined that Seller's account will not be reactivated.

This action is taken in in accordance with Section 3 of the Amazon Services Business Solutions Agreement. To review the Amazon Services Business Solutions Agreement, go to: *****************************************************.

Were here to help
If you have questions about the above information, please contact us via:
******************************************************
Customer Answer
Date: 04/15/2024
Dear Better Business Bureau Team,
I hope this message finds you well. I am writing to request your assistance in resolving an ongoing issue regarding the deactivation of my Amazon seller account. My name is ****** *******************, and I represent ************ LLC, an e-commerce retailer based in **************, *******.
On November 05, 2023, my Amazon seller account was deactivated due to concerns related to product authenticity. Despite numerous attempts to appeal and provide the necessary documentation to verify the authenticity of our products, my account remains deactivated. I have also undergone a video call verification with Amazon in an effort to resolve this matter, but to no avail.
I am fully committed to complying with Amazon's policies and ensuring the integrity of my business operations. However, the continued deactivation of my seller account has resulted in significant financial losses, as there are funds exceeding $1000 currently held in my Amazon account.
Below are the details and documents related to my business and the specific transaction in question:
Company Name: ************ LLC
Owner Name: Mamoor Gul Mengal
Business Address: *************************************************************************
Amazon Seller ID: **************
Formation Documents: Attached
Employer Identification Number (EIN): Attached
Seller Permit: Attached
Passport: Attached
Financial Statement: Attached
Transaction Confirmation: Attached (Reference #*********)
Distributor Details:
Distributor Name: Genco INTL
Invoice Number: 459 (attached)
Invoice Amount: $2848
Invoice Date: June 2, 2023
Distributor Email: ***************************************
Distributor Website: Genco INTL Website
Phone #: ************
Address: ********************************************************************
I kindly request your intervention to help facilitate the reinstatement of my Amazon seller account. I believe that with your assistance, we can resolve this issue promptly and resume normal business operations on the Amazon platform.
Thank you for your time and consideration. I look forward to your assistance in resolving this matter.
Warm regards,
Mamoor Gul Mengal ************ LLC ******************************************
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against the Amazon Seller Performance Team regarding the unfair treatment and lack of trust they have shown towards our business. We kindly request your assistance in resolving this matter and ensuring a fair resolution.Our company, Dastam LLC , has been a seller on the Amazon platform over a year. However, our seller account was recently deactivated without proper justification. Despite our efforts to appeal and provide necessary information, the Amazon Seller Performance Team has refused to reactivate our account, citing concerns regarding the authenticity of our invoices. Kindly see invoices attached. Amazon Seller Performance team didn't like "FBA" in the shipping address section. However, this is the original invoice from our supplier. In light of the circumstances, we kindly request the Better Business Bureau's intervention in this matter. We urge you to contact the Amazon Seller Performance Team on our behalf and request that they verify our supplier and the authenticity of our invoices. Your assistance in facilitating communication between all parties involved would be greatly appreciated.We have attached supporting documentation, including our correspondence with our supplier,invoices and appeal. We are ready and willing to provide any additional information or evidence necessary to support our claims.We hope that with your intervention, the Amazon Seller Performance Team will reevaluate their investigation and reinstate our seller account. We remain committed to upholding the highest standards of integrity and quality in our business practices and appreciate your assistance in resolving this matter.Thank you for your attention and prompt action. We look forward to a favorable resolution to this dispute.Sincerely,***********************
Business Response
Date: 12/28/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/28/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 01/02/2024

Complaint: 21053656

I am rejecting this response because I have been providing everything there is. I have already shared each and every invoice as well as all the relevant bank statements as well as plan of actions. What else shall I do now?

Sincerely,

***********************
Business Response
Date: 01/08/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 8th, ****.
Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 06/26/2024
Hello My Amazon account was suspended by Amazon. We have done all the verifications including the appeals, also the video call verifications but still Amazon is not releasing our stuck funds. We have done everything fine and have provided all evidences to Amazon but they are still not releasing our funds. Please ask them to release our stuck funds. Regards Kashif Amazon Merchant Token: AFPFTL5Q3SWJ5

Business Response
Date: 07/02/2024
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************
Customer Answer
Date: 07/02/2024

Complaint: 21053656

I am rejecting this response because: as you can see I have been providing many documents and have a track record of everything. My Amazon account health had zero policy violation and a full 5 star feedback. Please ask Amazon to just release our funds as it is our hard earned life savings.

Sincerely,

***********************
Initial Complaint
Date:12/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Prime account ********************* was unexpectedly closed on 08/21/2023. Amazon stated in the notification email that my account "has not complied with the Amazon.com Conditions of Use". However, it did not provide any details. I couldn't find out which part of the policy that was violated by me. Anyway I am asking for a re-investigation of my account and I am willing to follow Amazon policies. I am requesting that my account be reinstated. Thanks
Business Response
Date: 02/10/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2/2/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes false advertising and ruining a 15 year old kids Christmas morning and eve. We were promis** our order would be deliver** on Christmas Eve or December 24th before 10pm and the order was not deliver** the driver never deliver** it we call** 3 times and was told they had some one bringing it out and never came so now they say it cant be deliver** till W**nesday so we simply said fine since you ruin** our kids Christmas morning wich you cant put a price on and for me having to explain that because ********************** false advertises I made the mistake in trusting them and gave them my money and pay monthly for a service that doesnt deliver what they say you gotta wait till W**nesday and maybe youll get your gift so I figure hey they can give me the gun free and refund my money for the gun and my monthly subscription fee for false advertisement or I want my money back now they cancel the order and I talk to the m**ia and hire an attorney maybe start a go fund me for the attorney fees sue ********************** win and buy my son a ** gun factory I know that its not the folks who work in the office or ***************** fault the gift did not come when they promis** but it is an issue when after I offer to come pick up the ** gun and do the job I paid them for and I am told dont Worry we talk** with the carrier and the package will be there we are having someone drive it out then with no message no courtesy call nothing you try to destroy evidence and say package will arrive W**nesday but I screen shot everything as well as record ** my fiancee conversation with customer service dont worry he consent** to me recording it and thats all I ne** is one persons consent. Im sorry Im just upset Im dreading telling my kid no Christmas for you. But to add insult to injury some foreigner who likely doesnt celebrate Christmas and likely doesnt have kids nam** ***** M very rudely refus** to help me and flat out refus** to give me a refund told me I have to wait and hung up
Business Response
Date: 12/26/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with order#***-7009521-5600234 delay.

I see that the package is running late and it will be delivered to you on or before Saturday, December 30, 2023, request you to wait till then.

Thank you for your patience and understanding

Have a great rest of your day.

Regards,

*****************************.

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