Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,848 total complaints in the last 3 years.
21,969 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i cancelled a pair of asics that were part of order number 111-9322537-0553852 ,I was charged for both the levis coat and the asics and when i cancelled the asics the price i paid for the asics did not go back to my gift card...which the asics cost 130...total amount it took from me was 155 from my gift card and ***** from my debit card and i cancelled the asic shoes but each agent keeps saying the money did not come off my gift card when is shows it did plain and simple
Business Response
Date: 12/27/2023
Hello Marquis,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the cancelled item ASICS Men's Noosa TRI 15 Running Shoes, 10, Blue Bliss/RESTFUL Teal.

Upon checking I see that $123.07 has been returned back to your gift card and $14.73 has been returned to your original payment method on December 27, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.
Regards,
Pratap

Customer Answer
Date: 12/28/2023
since you said that so eloquently its unbelievable how Amazon employees and the ones that work with BBB will give fraudulently information without providing any proof or truth to their statements, because if you look at the attachments you will see my bank statement from which I made this purchase for $***** on 12/26/23 and when you look at the next attachment you will that everything was credited back to my account but the ***** because amazon did not credit it back to the account and if you can see the next date on 12/28/23 the account was CLOSED ... NOW PLEASE PROVIDE THIS DOCUMENTATION THAT YOU HAVE STATING THAT ***** WAS REFUNDED BACK TO MY A CLOSED GREENVILLE FEDERAL CREDIT UNION ACCOUNT....PLEASE TELL ANOTHER LIE BUT I AM OWED $*****...AMAZON WILL LIE TO TAKE ANYTHING THEY CAN FROM THEIR OWN CUSTOMERS THAT IS UNBELIEVABLE.....NOW WHAT YOU GONNA LIE ABOUT NOW...PLEASE REFUND MY MONEY AND I SHOULD RECEIVE COMPENSATION FOR YOU ALL LYING SO MUCH...AND PLEASE RESPOND WITHIN 24HOURS SO I CAN HAVE MY MONEY BACK IN MY ACCOUNT FROM A ORDER I CANCELLED BUT WAS ONLY GIVEN A PARTIAL CREDIT WHICH IS FRAUD ON AMAZON PART AND I MY NEXT STEP WILL BE TO NOTIFY THE **** AND FTC SINCE BBB AND AMAZON ARE ONLY SCRATCHING EACHOTHER BACK

AND I AM STILL OWED FOR A PAIR OF POLO SANDALS WHICH OVER 10 INCIDENTS REPORTS WERE DONE BUT AMAZON KEEPS LEAVING MY LIES ABOUT THE ISSUE JUST LIKE THIS ISSUE......PKG I NEVER RECIEVED ENDING IN ORDER NUMBER 111-2462051-5555452....I WOULD LIKE TO HAVE BOTH OF MY REFUNDS THAT ARE OWED TO ME PLEASE BEFORE I NOTIFY EVERY BODY I CAN LIKE NOW

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 01/30/2024

Hello Marquis,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the cancelled item "ASICS Men's Noosa TRI 15 Running Shoes, 10, Blue Bliss/RESTFUL Teal" Order ID: ******************* and refund for Order ID: *******************.

Upon checking I see that $123.07 has been returned back to your gift card and $14.73 has been returned to your original payment method on December 27, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view your gift card balance and activity here:

*************************************************

For Order ID: ******************* "******************* ****** Womens Slide Sandals, White/Light **** Polo, 14 US " and "******************* ****** Men's ***** Low Sneaker,Khaki Canvas,14 D US", the refund of $38.16 and $68.85 has been issued to your gift card balance on January 22, **** and January 24, ****.

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with AMAZON on December 10, 2023. Order 112-0758996-5286651. In checking out on-line, I was offered a 40% discount if I paid with Discover card points instead of a credit card. The amount to pay did not change when I used points. The order arrived. It is a truck part. I chatted with a customer service representative named ******** on December 18, 2023. Based on his promise to credit the 40% discount and provide a $5.00 gift card for the inconvenience, I went ahead and installed the part instead of returning it. I have not received the discount or the gift card. I spent over 45 minutes on the phone today and was told the information that I received was inaccurate. I asked that AMAZON stand behind their representative who promised to refund the discount but was told that they cannot do that. I am requesting the discount and gift card, and if they do not intend to provide a discount when paying with points, it should be removed from the website as it is deceptive. The message in my account from ******** is attached as a supporting document.
Business Response
Date: 12/30/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see and confirm that the previous correspondence doesnt correctly reflect our current procedures at this time.

I am sorry about the misunderstanding and the incorrect information that you received.

Here we are unable to proceed with the concession request, requesting you to understand our limitations.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/05/2024

Complaint: 21057251

I am rejecting this response because: The representative disregarded the fact that the website had the 40% off offer for using Discover Card points when I checked out. This is a truth in advertising issue. The second point is that a representative from Amazon sent an e-mail assuring me that the 40% would be refunded and that I would receive a $5 gift card to apologize for the error made by Amazon. As a representative of Amazon, they have already stated that an error in billing was made. The e-mail was attached in my original complaint. I expect Amazon to stand behind their representative and refund the amount of $17.46. I also expect a $10 gift card as an apology for the further problems that I have encountered to correct this situation.

Sincerely,

***************************
Initial Complaint
Date:12/26/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the date of December 19, 2023 Amazon delivered an already opened and stolen from package to my door. Order# ***-1926766-8969800. I paid a total of $6,681.96 for the items in this delivery. Tracking# TBA310432988057. Amazon's response was for me to call the police and file a theft report which I did file with the Anoka *************************** ****** report number# ********. I am now left without all the items I purchased and zero recourse until I some how obtain a copy of this police report for which the Anoka ************************** has yet to help me obtain. None of this should be my responsibility since Amazon delivered an already opened and theft'ed package to my door. The theft did not occur on my property or while the package was in my possession. See image_a.jpeg a photo taken by the Amazon delivery driver showing the already opened package at my door. Why was this package even left at my door? It simply fell open as I picked it up. See image_b.jpeg and image_c.jpeg taken by myself showing the already opened box. I await actual support for this issue that has ruined my holidays and causing is continuously causing me stress.Thank you
Business Response
Date: 12/27/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email an order placed on our website.

Upon reviewing I can see that our internal team is reviewing this and below is the response from them :

" It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after February 17, ****. Please ensure to get a Police Report and contact back before this time

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments. "

Here I request you to please reply to the email sent by our team with the request information and they will be able to review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21057181

I am rejecting this response because: This is the same copy/paste response I have already received. I did my part and filed a police report with the Anoka *************** ****** Report #********. Amazon is neglecting their responsibility to do anything to help with this matter. Instead placing the burden on myself.

Sincerely,

*************************
Customer Answer
Date: 12/27/2023
As requested by the Amazon representative via email with the subject line "Your Amazon.com Inquiry - BBB Complaint #********" on 12/27/2023 from ***********************************************
I have obtained the copy of the police report made on 12/19/2023. This police report is attached here and forwarded to cs-******************************* fulfilling their request.

Business Response
Date: 01/18/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed the police report and have processed the refund.

You can check the refund status using the below link :

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/18/2024
Amazon has issued a refund in this case. I accept the resolution and wish to close this complaint.
Thank you,
*************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered through Amazon November 23 2023z I purchased an Apple Watch !! As of December 26th I still do not have the Apple Watch ! They shipped it through *** and it was lost. I asked if they could please have me sent one out December 22nd as this was a Christmas gift for my daughter and it was ordered well in advance ! I was told no wait until December 28th. I pay for freaking prime and cant even get what I paid for !!Amazons business practices are shady !! The company as a whole is shady !! Someone needs to fix this or I will contact my bank !!
Business Response
Date: 12/30/2023
Hello ********,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Hence I request you to please reply to this email with the order number so that I can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/04/2024
114-6320252-0506622 This is the order number requested .
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" I'm sorry to hear you haven't received your Apple Watch SE ************* 40mm Smartwatch with Starlight Aluminum Case with Starlight Sport Band S/M. Fitness & Sleep Tracker, Crash Detection, Heart Rate Monitor.

In my experience, late packages arrive soon after the estimated delivery date. If you have not received your package or a refund by 29 December 2023, please contact us back and we can investigate this delivery further."

Hence I request you to please contact our customer support team for further review on this.

You can contact our support team using the following link:

*********************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/29/2024

Complaint: 21057053

I am rejecting this response because: Its way past December 29th !! Its a month later !! I emailed her back right after this was emailed 3 days ago and no response !

Sincerely,

*********************************
Business Response
Date: 02/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel.

To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after [delivery date + 60 days]. Please ensure to get a Police Report and contact back before this time.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

[Additional information to get a Police Report : To obtain a Police Report with the local authorities we recommend using ****** to find the local police station by using the zip code the package was delivered in. In most cases local authorities may allow you to file a claim online by going to their website. If an online filing is not available you may be able to call or go in person to the local station to file the claim.]

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 02/09/2024

Complaint: 21057053

I am rejecting this response because: They were notified before Christmas of the issue and are making me contact the police to figure something out from Christmas ! Bad business they are frauds !

Sincerely,

*********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/23 i purchased 3 gift cards for amazon through a grocery store. Those gift cards were lost/stolen in the mail. The grocery store could only provide the serial numbers to those gift cards and to call amazon. Amazon would not do anything because they were not purchased directly from them.The wouldnt cancel the cards or help with reimbursement.I just want a refund for the gift cards or replacement of the 3, 50 dollar lost gift cards,*6300520899329042 ***************** *****************
Business Response
Date: 12/27/2023
Hello *****************,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the with your gift cards. It is certainly not what we expect our customers to go through.

Since this gift card was purchased in an offline retail store, and not through Amazon.com, I'm unable to send you a replacement.

I would request you to contact the grocery store where the gift cards are purchased to get help on it.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Complaint: 21056877

I am rejecting this response because:
The grocery store was only able to provide the serial numbers to cancel the cards for a refund. They could only direct me to speak with Amazon.

Sincerely,

***** *************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE CONTACTED AMAZON THE *** OF DELIVERY 11/11/2023, NUMEROUS TIMES AND, I CONTINUED TO RECEIVE NON-COMPLIANCE FOR ORDER #***-62794091937040 WHICH IS 4 ITEMS. I WENT THROUGH THE DUE PROCESS, WHEN I COMPLAINED ABOUT MY ORDER NOT BEING DELIVERED TO THE CORRECT APARTMENT. ANOTHER ORDER #***-2683442-8542602 WAS DELIVERED BY LAZERSHIP TO **************************************************. THIS ORDER WAS PLACED IN THE BUILDING LOBBY, AND NOT DELIVERED TO THE APARTMENT AS POLICY ******.
Business Response
Date: 12/30/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team is reviewing this and below is the response from them :

" We apologize that you haven't received your items from order #***-6279409-1937040. We're happy to help you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 10 January **** to be considered for review. Send one set of responses for each package that you didn't receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Package tracking number:_______________

4. Name of the items you didn't receive:_______________.

5. Is it your first Amazon package at this address that you didn't receive?_______________

6. If no, how many times it has happened? _______________ "

I request you to please reply to the email sent on 'November 14, 2023 5:33 PM' with subject 'A Message from Amazon ***************** with the requested information and our team will review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear sir: I am writing to bring to your immediate attention a critical issue concerning fraudulent sellers on the Amazon marketplace. As a dedicated and conscientious buyer, I have discovered that four sellers, currently active on Amazon, have been blacklisted by the ***** Market Supervision and ********************* for dishonest and fraudulent practices. According to the US Consumer Protection Act, such unlicensed operations are prohibited from selling.However, I have repeatedly reported these fraudulent sellers to Amazon, but Amazon has ignored them.Below are the details of the aforementioned sellers, along with their ******* Business License Identification Code:******************************************************* ******* Business License Identification Code(????????):****************** ******************************************************* ******* Business License Identification Code(????????):****************** ****************************************************** ******* Business License Identification Code(????????):****************** ******************************************************* ******* Business License Identification Code(????????):****************** Enclosed with this email, you will find supporting documents evidencing their inclusion in the blacklist for unethical business practices. It is crucial for the integrity of the Amazon marketplace and the trust of its consumers that such sellers are investigated and appropriate actions are taken.I look forward to your prompt response and actions in this matter. As a loyal customer, I trust that sir will uphold its standards and ensure a fair and honest marketplace for all its users.Thank you for your attention to this serious issue.
Business Response
Date: 01/09/2024
Hello la la,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention.

To investigate on this issue , I've partnered with our internal team.

Based on additional details discovered during a holistic investigation, we are unable to take action on any of the four Selling accounts raised as we are unable to confirm any abuse.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/10/2024

Complaint: 21056755

I am rejecting this response because:The business licenses of these four sellers have been blacklisted by the ******* police. According to ***************** Consumer Notification Act, Amazon should not allow them to sell to us consumers. The attached pictures are evidence that these four sellers' business licenses have been blacklisted by the ******* police. The names of the pictures correspond to the seller IDs.

Sincerely,

La La
Customer Answer
Date: 01/10/2024
The business licenses of these four sellers have been blacklisted by the ******* police. According to ***************** Consumer Notification Act, Amazon should not allow them to sell to us consumers. The attached pictures are evidence that these four sellers' business licenses have been blacklisted by the ******* police. The names of the pictures correspond to the seller ************************** has blatantly violated the US Consumer Disclosure Act and has been allowing this type of seller to sell after I have submitted strong evidence (regarding fraudulent seller business license being blacklisted by *****). Please provide a response from Amazon
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal Amazon customer for years and have spent thousands of dollars of products Ive purchased. I have been blocked from leaving reviews for no reason for a year now. Ive attempted contacting Amazon multiple times because I buy from small businesses that depend on reviews for their products. They have no valid reason why my reviewing privileges were suspended and just transfer me to multiple representatives who cant help me and give me the same responses. *** attempted contacting supervisor after supervisor and various departments with no resolution. If Im allowed to spend thousands of dollars on their website I should be allowed to leave reviews for the products I buy. Id like this to be resolved as there is no valid reason Ive been given for the suspension.
Business Response
Date: 12/27/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12/27/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 12/27/2023

Complaint: 21056574

I am rejecting this response because:
I have been trying to get the restoration of leaving reviews after speaking with multiple supervisors and departments. Whatever activity that occurred on my account has since not occurred and I continue to spend thousands of dollars on Amazon purchasing from small businesses that I cannot leave reviews in their support. I have since changed my password and followed all of amazons guidelines. There is no reason I should continue to be blocked from leaving reviews. Please restore my privileges as it is not okay that I continue to be blocked from leaving reviews for the products I buy. I have done nothing wrong to continue to be blocked from leaving reviews at this time. I would like you to reconsider the decision.
Sincerely,

*****************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a computer monitor for my sons Christmas on 12/17. It was delivered 12/23. Order number 111-8679299-9419418. The box showed an almost identical monitor to the one I ordered so I wrapped it and didnt question. On Christmas morning when the gift was opened, we discovered that it was the wrong model. Contacted Amazon to let them know we received the incorrect model, not the one I purchased. Instead of exchanging, I was told I would have to return the item, wait for return to process, refund be issued, then refund to process, so I could then repurchase the item. I asked for a store credit instead so I could repurchase this as soon as they received the item, and I was told that because I used Affirm, I was not eligible for store credit. I had CS call me. He advised that ****** had a policy that any refunds could not be given to the purchaser, it had to go back to Affirm, and I should know these policies since I use Affirm. I wasnt requesting money back, he was rude, talked over me and said he delt with 50 people a day, he didnt care about our situation. I looked up Affirms policy on refunds for returned items. It states no cash refunds, but the stores regular return policy applied. Amazons return policy includes store credit. None of what he said was correct, because store credit is not cash, and again, I did not order the incorrect item, Amazon sent me the incorrect item. This is THEIR mistake to correct, not mine. I was advised to reach out to the seller directly only to be told to contact Amazon customer service because they were the ones shipping the item. I just want to get the item I ordered. It is currently in stock and there are zero reasons for Amazon to not correct their mistake in a reasonable way. I have started the return process. A pick up is scheduled for today. My hope is that the correct monitor be sent immediately or as soon as they receive the returned one.
Business Response
Date: 12/29/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the gift cards.

Upon reviewing I can see that a return has been created for the item which is the best and the only available option currently from our end for the order.

Rest assured once the refund is processed at our returns center you will receive a refund for the order.

I could also see that seller was contacted regarding this and they got back with the below response :

' Hello, dear customer. We are so sorry for the inconvenience.

1. If you would like to exchange the monitor, please send this monitor to the address below. Please provide us with the tracking number and your full name, delivery address, postcode and telephone number. We will
arrange the shipping of the new monitor as soon as possible when we receive the tracking number you provide.

2. If you would like a full refund, please also send the wrong monitor to the address below. When we receive the monitor, we will give you a full refund.

3. If you are unable to return but keep this monitor, we can directly compensate you $50 via Amazon.
Since you are still in the 30-day warranty period, please provide the invoice or receipt of the shipping when you return this monitor, we will refund you the shipping cost through Amazon.

If return on refund is not the best option for you, you can also check the above options and contact the seller.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023
I was not notified of the message from the seller. Amazon had already picked up my package and started the return. I have forwarded the information to the seller through Amazon. The solution provided by the seller was not satisfactory due to me incurring the cost of shipping to send back the item that was not what I ordered. I have asked that with the provided information of the monitor being sent back, that the correct monitor be shipped and no refund issued. This issue is not resolved.
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund has been processed for the order of amount $162.99 and it should reflect into your account within 3-5 business days from now.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on Oct 10, 2023 on Amazon order number 113-57977451681028 the order was never delivered. I have contacted multiple reps at Amazon multiple times who told me a refund will be issued. I only received a partial refund of $21.48 instead of the full amount of $64.44 I would like to have the remaining refund of $42.96 issued back to my original method of payment. It has been over a month that I have been going back and forth about this same problem and they confirmed the package was not delivered.
Business Response
Date: 12/27/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on December 28th 2023. This email confirms that the refund has been issued for USD 42.96 to the original payment method.

Sincerely,
Amazon.com
Customer Answer
Date: 01/05/2024
The refund has been issued and this is considered resolved. I was waiting to respond to make sure **** actually issued the refund on my credit card. Thank you for your assistance

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