Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,119 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to my inexperience and desire to make profit we have listed products ASIN: ********** without getting all the necessary permissions from the rights owner.I have mapped this product without permission and checking the content thus infringing its Copyrights. We have insourced this book-manuals from the local wholesaler but supplier did not provided any kind of invoice or receipt nor he had any authorization for those brand.After listed the products when we got the *** notification then the supplier told that he had not the authorisation letter to sell the listed brands. On Ocober 16, 2023 Amazon suspended my account Seller Account and is holding my funds in sum 512 USD (five hundred ***** $, 11 c). I have resolved all the problems and provided all the requested details and had submitted more than 10 written appeals (following all applicable Amazon.com rules and recommendations) and made more than 30 calls but Amazon.com is very uncooperative and seemingly avoids responding. Thus apparently Amazon.com is illegally holding my funds. I need BBB assistance to influence Amazon.com to calculate the balance on the moment of my account suspension and refunding my balance to me. Thank you for consideration.
Business Response
Date: 12/27/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 12-27-2023.

Thanks, .
Amazon.com Seller Performance
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I purchased an electric scooter from amazon on 5/31/2023 and i also purchased a 2 year warranty on it . So when i first received the product the scooter would never hold a charge and the charger was broken so they sent me a new battery and a new charger. It still would not hold a charge ive been trying to get a replacement every since September I contacted the seller they refused to respond and then responds and says they only have a 6 month warranty on the battery even tho I purchased a 2 year warranty on it for over 300$. . . I contact Amazon and they WERE supposed to file an A-Z claim because i was told they did and to call back today 12/26 and when i call they have no idea what im talking about. I spent over $1700 on an electric scooter with a 2 year warranty im not getting no help with and i cant even use it . I got shocked plugging the charger up to the wall its have electrical issues etc .
Business Response
Date: 12/27/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Order ID: ******************* Electric Scooter Adults 50 MPH, 5600W Motor 60V35Ah Battery Up to 56 Miles ****** **************** for Adults Dual Braking System & Dual Headlight.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd request you to please contact ASURION for further assistance as you have purchased 2 Year Ride-On Protection Plan ($1500 - $1999.99). Asurion will email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Please contact them via email at ****************************************** if you cannot locate your plan confirmation and Terms & Conditions.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/27/2023
Amazon sent this to me yesterday when i was on the phone with a supervisor promising me they would refund me because i have asked for one even before the window closed they keep giving me the runaround telling me different things I just got an email from amazon after the BBB claim and im
not accepting it because prior to this Ive reached out multiple times !!!!! *** contacted amazon multiple times they tell me to contact the seller i did and since they wouldnt help amazon filed an *** claim which that is their policy to provide a full refund
Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out regarding the deactivation of my Amazon seller account, ***********, on December 09, 2023. This action stems from an alleged association with the HootHuddle account, which has faced penalization. As the owner of *********** and a former administrator for *********** I want to provide a detailed explanation to clarify this misunderstanding and earnestly request the reinstatement of my account.Background Information:- My Role at J&B Painting And Coating Services LLC: Employed from August 02, 2023, I was responsible for the Amazon account ************** of *********** overseeing sales and customer interactions. My duties included inventory management, order processing, and handling customer claims. I resigned on September 06, 2023, due to concerns about the company's business practices, specifically regarding counterfeit trade allegations.- Personal Amazon Account: Parallel to my professional role, I maintained a personal Amazon account exclusively for private purchases. This account had no business transactions or retail activity until after my resignation from J&B Painting And Coating Services LLC.I confirm that I did indeed have a relationship with and access to the HootHuddle account. However, this access was solely related to the performance of my official and work duties. Upon my termination, I deleted all information associated with this account and the principal of J&B Painting And Coating Services LLC deleted all access that allowed me to participate in the HootHuddle account. As of today, I am unable or unwilling to log in to this account.I respectfully urge a review and reconsideration of the suspension of my account. I believe the detailed information, supporting documents, and proactive measures I have taken demonstrate my commitment to ethical business practices and compliance with Amazon's policies.I am hopeful for a positive resolution and look forward to the opportunity to continue contributing to the Amazon Marketplace.Thank you for your time and consideration.Warm regards,*************************************
Business Response
Date: 12/27/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on December 27th 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** switch game Donkey Kong Country tropical freeze was Boxing Day sale. It did not indicate limited stock or low stock. Dec 25 I put it in my cart at 4pm with my amazon gift card it came to 35$. I made dinner,, spent time with family, went to bed. Boxing Day at 4am I went to complete the purchase, but it was removed from my cart and is out of stock. There is no known date or indication for restock. I used the app to contact customer service Boxing Day morning around 4am as well, with my concern(s). After a long chat and escalated twice I was informed I could in fact get the Boxing Day sale price when its restocked but they didnt tell me how, said no one will contact me, to sign up for alerts (you actually cant do that), then I was told repeatedly I should have bought it when I had the chance. Then I was told its limited or low stock. it didnt indicate a limited or low stock, it doesnt indicate when it will be in stock, and it said Boxing Day sale and was subsequently gone on Boxing Day. No success with the rude, misleading and gaslighting customer service chats, so I called them. Im on my third call now and have been on hold for 28minutes. Over all the calls and chat I stated my concerns with fraudulent and misleading representation of sales and products. Make note that: I also indicated this isnt the first time where a ******** game has gone on sale and is miraculously sold out until the sale ends. It happened with ************** 3 recently. In their defence it wasnt a Boxing Day sale it was a black Friday sale and was up for an out a week. Now, my First call to amazon was dropped after 15mins. My second call, after I stated All the aforementioned concerns, politely, calmly, rationally, I was informed after another 15mins of direct client/rep contact that his system is down, he couldnt redirect me to anyone, and Id have to hang up and call back. So I did. Again, for the fourth time (third on phone) I explained. She put me on hold to look into it. Ive nkw been on hold 38mins. No response when I said hello and call just dropped. Im calling back a 4th time now. Its 610am Guarantee you they get more in stock after the sale ends
Customer Answer
Date: 12/26/2023
Well, I ended up spent another 30mins on the phone with an ******** based agent who said he could have granted me a discount code to get the game at Boxing Day price but since Im ******** using the ******** site he cant because he is only allowed to access the ******** site and give ******** discounts lol he told me to buy it from ******* lol he eventually transfer me to a ******** agent who was actually both ******** and ******** and can access both sites and after another 15 mins with her she said there is no discount code she can offer, she cannot offer me the game at Boxing Day sale price and there is zero information when itll be back in stock and there was zero information how many sold. It was weird. This whole things been a bit much and sketchy. I recommended they label limited quantities or even low stock and she offered to forward my complaints
Business Response
Date: 12/26/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced during boxing day sale.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

I just issued a $15 gift card on your account and you can use it for future orders.

Thank you for being a valuable customer.

Regards,
******************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company had an Amazon Prime membership and earned promotional monetary credit by spending more than $1,000. We placed an order of $28.28 with Amazon on October 31 and an order of $27.59 on November 28 Neither package was delivered. Following Amazons instructions, we filed complaint with **** but got no response. So we requested a refund from Amazon via chat. Shockingly, several different Amazon chat representatives have the nerve to say that Amazon does not issue refunds for purchases made using promotional credit! So we requested a gift card for $55.87, but they said they could not issue a gift card either!Again, the promotion credit was earned by spending more than $1,000 on Amazon. This is WORSE than bait and switch. NO product was delivered. This is FRAUD, plain and simple. Amazon is brazenly ripping customers off, and even openly revealing that their promotions are worthless. They compel you to spend more money dangling the promotional credit, but then they steal that credit value back from the customer by NOT delivering subsequent orders. Disgusting and evil. Amazon should be prosecuted for fraud and extortion.
Business Response
Date: 12/26/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your orders. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
There are 2 orders made by **** & ** **********:
Order 111-9447867-1386621, made on Oct. 31.
Order 111-0350704-0726609, made on Nov. 28.

Business Response
Date: 12/28/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your orders. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $55.87 to your account which can be used against your next order with us.

The gift card refund will be issued instantly as soon as I receive confirmation from you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023
Hello ********,

Yes, please issue the gift card refund of $55.87.

Thank you.

Sincerely,
***************************
Customer Answer
Date: 01/07/2024
We appreciate that Amazon has issued a gift card of $55.87 to our account, so this complaint is now resolved.
Our thanks to Better Business Bureau for facilitating this resolution.

Business Response
Date: 01/25/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thanks for writing to us confirming the issue is resolved.

We are happy to be able to assist you in this case.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a wig through amazon.com, was not satisfied with the purchase. I returned the item back next day and amazon confirmed receiving the item. i was promised a refund back into the account by december 17. upon not receiving my refund amazon is now asking for a government issued id in order to issue refund. they did not specify an id when promising the return and i lost my id. how can i get a refund for a returned item as promised
Business Response
Date: 12/26/2023
Hello ***********;*********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21054965

I am rejecting this response because:
Nowhere in Amazons return policy does it state you need an Identification to issue a refund. if i do not have identification at the moment what are my options?

Sincerely,

*******************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon received my return on 12/7/2023 but still has not provided me with a refund.
Business Response
Date: 12/26/2023
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order . It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
ORDER # ***-5290128-7806614

Regards,
***************************
Business Response
Date: 12/27/2023
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your returned order #***-5290128-7806614. It is certainly not what we expect our customers to go through.

Generally the returns are processed by Amazon in 14 days. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

For more information on Return policies, you can view our website Help page using this link:

************************************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Complaint: 21054961

I am rejecting this response because:
Amazon received the return on December 7, 2023 but Amazon never provided me with the refund. In addition, Amazon has changed the expected refund date multiple times throughout the process and just keeps pushing the expected refund date back later and later. Amazon received the return on December 7, 2023 and it's now been over 20 days and Amazon still has not provided me with my refund.

Regards,

***************************

Sincerely,

***************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some bikes through Amazon that I tried to cx the purchase. It was too late to cx but they told me to refuse the bikes to get the refund. I refused the bikes by ***** (truck #**) on 10/13/23. I have pictures to prove it since no documentation was given to me. Amount owed to me is $2036.92, that I still haven't received (12/25/23).I have emails starting 11/06/23 stating that they couldnt issue the refund because my bank refused the refund (My card was cancelled due to fraudulent activity) What happened is that there was fraudulent activity on my bank account due to ********************** charges that were not done by me,not done on my Amazon account.I was on the phone with an Amazon Rep for about 2 hrs going through the charges not recognized by me.******* compared the amounts to my amazon account, she couldnt find them, nor the account that did it.Do to the fact that Amazon couldnt link the fraudulent amounts to an amazon account, *******. told me to contact my bank & do a fraud claim on all the charges that were not done by me, on my account. I filed2 claim accounts, one for the fraud charges & another for the disputes (refunds that I have not gotten from Amazon on items that I returned) My bank, *****, refused both claims, totaling about $3,000 for both. I'm very upset & overwhelmed with this situation. Amazon stated that they were emails they sent me &requested a reply as to how I want my refund. Amazon Credit or a check. (Since the card on file couldnt accept the refund-which, ***** claims is not true, there is no record of Amazon trying to issue the refund x 3 times?)Every email I responded back &stated a check. Amazon claims that I didn't respond to the emails, which I did, every time think they want to force me to get Amazon credit, so they dont have to return my money.Im my writing this complaint hoping that I get my money asap because my financial situation is stressful due to this.
Business Response
Date: 01/11/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your refused order ending in #****. It is certainly not what we expect our customers to go through.

To help you with this issue , I've partnered with our internal team.

As per update received from the team , A refund is processed successfully through Wire transfer on January 8,2024 and it takes up to 7 business days for the refund to reflect at your end.

We apologize for the inconvenience and frustration this situation has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/17/2024

Complaint: 21054925

I am rejecting this response because: THEY ARE LYING LIKE-THEY HAVE BEEN ABOUT THEM TRYING TO GIVE ME MY REFUND THROUGH MY BANK. AS OF TODAY 01/17/24 12:52pm PST, I HAVE NOT, REPEAT HAVE NOT RECEIVED MY REFUND!!! I DID WHAT I WAS SUPPOSED TO DO LIKE THE OTHER TIMES BUT NOTHING IS DONE! THEY ARE THIEVES AND I HOPE THEY GET SUED FOR THEIR MALICIOUS PRACTICES

Sincerely,

*******************************
Business Response
Date: 01/24/2024
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to hear that you haven't received the refund. It is certainly not what we expect our customers to go through.

To help you with this issue, I've reached out to our internal regarding the status of refund.

As per update received, I see the refund was initiated on January 8, **** but due to a system issue, the refund wasn't processed successfully.

The team initiated the refund again on January 22, **** and it would reflect on your end within next **** business days.

Once again, We apologize for the inconvenience this situation has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was looking at a product on their website. Never confirmed the order, but the product was still purchased on my account. I received an email that the product would arrive in about 15 days. Within a couple of hours that I received that email I cancelled the order. And cancelation was accepted by seller. Next day product arrived at my door step. There are no free returns on this product leaving me having to pay the return out of my own pocket.
Business Response
Date: 12/26/2023
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-0187236-7440264. It is certainly not what we expect our customers to go through.

Upon reviewing the complaint and order details , I see that the order is placed from your shopping cart and there is no email confirmation sent from our end confirming that the order is cancelled.

Hence the order is shipped and delivered successfully earlier than the given delivery date.

As the order is sold and shipped by a third party seller on Amazon , I would request you to contact seller to check if they can send a prepaid label to return the item or You can contact our customer ******************** team for help.

Here's a direct link to our Contact Us page:

********************************************************** and follow the prompts.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon told me they would not issue me a refund if I did not provide a government ID Hello,Thank you for contacting us regarding your order 111-2861879-5214602.Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":************************************************************************************ What happens when I submit my ID document?We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-2861879-5214602. Also, you will not be able to investigate this order issue further.
Business Response
Date: 12/26/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21054875

I am rejecting this response because:
I do not need to provide government ID to complete a return.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.