Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,770 total complaints in the last 3 years.
21,914 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has removed by capability from leaving product reviews on its website. This is very frustating since it's important to me as a consumer of its products, and I want to make sure other consumers can learn from my experience purchasing products on Amazon.
Business Response
Date: 12/27/2023
Hello Gene,

Amazon has noticed some unusual activity on reviews submitted by this account. As a result, one or more reviews were removed. If a review is removed because it does not comply with Amazon's Community Guidelines, the account that contributed the review cannot submit any new reviews for the same product.

Why am I receiving this message?
Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

What does "unusual activity" mean?
This account's ability to contribute *** have been removed for one or more of the following reasons:

-- Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.

To learn more about this policy, please see our Community ******************** Guidelines (*****************************************************************************).

To contact us about this decision, please email ***************************************.

Amazon Review Moderation team
Customer Answer
Date: 12/27/2023

Complaint: 21055372

I am rejecting this response because I reviewed and confirmed that I am in full compliance with Amazon's Community Guidelines, and that I have not violated any terms of such Amazon policies. In addition, I further hereby attest and commit to be in full policy compliance going forward. As a result, I seek reinstatement of my review posting priviledges.

Sincerely,

*************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issues at hand:(1) Purchased 5 items on Nov 11, 2023 (as Christmas gifts)(2) Amount paid $121.34 for all items taxes included. (3) Initiated return Nov 15, 2023, and returned to Amazon store the same date the items arrived: 2 boxes of Charm Bracelets (BDBKYWY both charm bracelets with the same code). (4) Confirmation returned receipt issued by Amazon Nov 16, 2023 for both Charm bracelets. (5) Charm Bracelets boxes cost with taxes: $14.08 each ($14.08 x 2=$28.16) including taxes charged and after items discount. (6) Initiated return Nov 16, 2023, and returned to Amazon store the same date the item arrived: Cohemy Creative Spin Music Box Ballerina Jewelry Box.(7) Confirmation returned receipt issued by Amazon Nov 16, 2023 for the Cohemy Music Box.Cohemy Music Box returned (8) Dec 6, 2023 Amazon issued a credit for the Cohemy Music Box in the amount of $38.15, which is correct. (9) Dec Dec 7, 2023, Amazon issued a credit for 1 Charm Bracelet Box , that was incorrect for $10.01. (10) I reach out to Amazon numerous times, and their answers are absolutely of the charts and I want my money back and my AMEX ending **** credited for the correct amount on the two Charm Bracelets boxes with all taxes included. (11) Amount due: $14.08 + $4.07=$18.15.(12) I also cancelled on this same transaction another Cohemy Musical Box that never arrived and Amazon is claiming that I was not charged. However, I want to be extremely cautious with this item also since it is hard to track this transaction and there is no transparency as to what is being charged after the facts. The second Cohemy musical box was in the amount of $38.15. All amounts included herein includes taxes charged and actual cost of the items. However, it has being a nightmare and writing back and forth to Amazon without any resolution fro months now. The customer ******************** is the worst and I have no option but to report this and trying to get my money back since all other efforts have been ignored.
Business Response
Date: 12/26/2023
Hello ********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with charges and refunds on order#***-2627546-2968259

After careful review, i found out that you were charged $86 for the four products delivered to you and not charged for the "Charm Bracelet Making Kit" which is cancelled from this order.

Also after coupon discount, you were charged $10.01 for each "Charm Bracelet Making Kit" and refund is processed for both the products returned.

I hope this information helps.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 12/27/2023

Complaint: 21055325

I am rejecting this response because:
My response to the Amazon's email is showed below:
First and foremost, your accounting still wrong I was charged after the fact for the 4 items delivered to me between the dates Nov 15-Nov 16, 2023 $86.37, in which I returned 3 of these items (damages and wrong advertisement) as stated on my initial complain. Then thereafter, I patiently waiting for the 5th item that never arrived. So, I requested a cancelation that was later accepted. So, I completely understand that I didn't get charged for the 5th items that was also a Cohemy Musical box. However, I was charged to my AMEX ending **** the total amount of $86.37 and not $86.00 as it is stated on their response. It is reckless to omit the factual information, and this is why, I am holding them accountable for transparency.
Customer ******************** is very reckless about reviewing transactions and not admitting or stating the facts. This is how big businesses get richer out of consumers who would not fightback for transparency and facts. I have wasted my time and energy on a subject and trying to get a refund that it is clearly missed by Amazon. The mere fact that on their response they are stating that I was not charged but for only 1 Charm Bracelet, it is a flat out lie and moreover, that I was ONLY charged $86 that is also a lie. So, what I want is someone who is intelligent enough and knows how to do math to issue my refund for the 2nd Charm Bracelet item that I returned and paid for it. This shouldn't be too difficult to do. So, I am not satisfied with their response since it is absolutely is self-serving on denying the facts. Even if they owed a customer $1, they need to be honest, responsible, and transparent and stop send irresponsible responses to free themselves of responsibility.
Indisputable facts not correctly stated on the response received from Amazon:
(1) I was charged for two Charm Bracelets items (items returned and confirmed returned by Amazon), and not for 1 Charm Bracelet item as you claimed on your BBB response.
(2) The amount charged after the fact, for delivering 4 items (4 items received and 3 returned items confirmed) was $86.37.
(3) I received a refund for the Cohemy Musical Box in the amount of $38.15 (including taxes)
(4) I received a refund for 1 Charm Bracelet in the amount $10.01.
(5) Missing the refund for the 2nd Charm Bracelet that still pending for a refund.
Its absolutely irresponsible to tell a customer that she was not charge for an item, when in fact I was charged for all received and returned items and shown on my credit card statement. Moreover, your response omits to stated the correct amount charged after not receiving all items purchased Nov 11, 2023. Amazon needs to do a better job and show transparency with all transactions and be cautious about their responses. If I wouldnt have initiated this complain via BBB, I would have never received any of the refunds due. Refunds that are now way overdue due to the lack of transparency, honesty and understanding of the billing and taxes charged. Their response is not satisfactory and we are dealing with incompetent people and wrong math. All I want is my money back and to stop delaying the issuance of the refund due for the 1 Charm Bracelet that was returned and confirmed returned to Amazon. I would not accept nothing but a full apology and full and expeditious action with the refund.

Im still owe for one Charm Bracelet that was rightfully charged, but until now not refunded.
Your apologies falls short of being a true apology and lacks transparency. Amazon should be ashamed of their lack of not having integrity and transparency.
Im expecting my refund for the missing Charm Bracelet that still pending for a full refund.
Ill appreciated Amazon to carefully draft a response that is factual and not a programatic and erroneous response and the expedited refund correcting the submitted response and date of expected refund.
This experience has been the most stressful and disgusting Ive ever envisioned dealing with Amazon. So, all other consumers, be very cautious about returning merchandise and follow-up with Amazon on return and refunds since their customer service people are absolutely clueless. This complaint should be made public since that seems to be a pattern with Amazon. I purchased most of my Christmas and household good via Amazon, but after this experience, I am rethinking my future purchases. Please resubmit your response stating the facts.

Sincerely,
******** Rothwell

Customer Answer
Date: 01/02/2024
Dear BBB Staff,
Just wanted to updated you that my complain was satisfactorily fulfilled by Amazon and refund received. Thank you for all your help and assistance since this business is often not held accountable for the errors, misinformation, delays, and merchandise that is often misrepresented by the retailers to the customers. Furthermore, Amazon doesn't truly verify that their retailers are providing the customers legitimate products and when customers expressed this type of concerns, Amazon has an obligation to investigate that the quality of the merchandise is not overstated or counterfeit or same as buying it directly from the retailers. Thank oyu to all and Happy New Year!
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a ring charging station over a month ago and they wont give me my refund back from this order 114-6396811-3631407
Business Response
Date: 12/27/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you've contacted as you haven't received refund for the "Ring Charging Station for Quick Release Battery Packs."
I've reviewed the details and see that our team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Hence, as requested by the team please wait till December 28, 2023 for refund. If no update, you can contact customer support on December 29, 2023 for refund.
Thank you for your patience and understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I purchased an electric scooter from amazon on 5/31/2023 and i also purchased a 2 year warranty on it . So when i first received the product the scooter would never hold a charge and the charger was broken so they sent me a new battery and a new charger. It still would not hold a charge ive been trying to get a replacement every since September I contacted the seller they refused to respond and then responds and says they only have a 6 month warranty on the battery even tho I purchased a 2 year warranty on it for over 300$. . . I contact Amazon and they WERE supposed to file an A-Z claim because i was told they did and to call back today 12/26 and when i call they have no idea what im talking about. I spent over $1700 on an electric scooter with a 2 year warranty im not getting no help with and i cant even use it . I got shocked plugging the charger up to the wall its have electrical issues etc .
Business Response
Date: 12/27/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Order ID: ******************* Electric Scooter Adults 50 MPH, 5600W Motor 60V35Ah Battery Up to 56 Miles ****** **************** for Adults Dual Braking System & Dual Headlight.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd request you to please contact ASURION for further assistance as you have purchased 2 Year Ride-On Protection Plan ($1500 - $1999.99). Asurion will email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Please contact them via email at ****************************************** if you cannot locate your plan confirmation and Terms & Conditions.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/27/2023
Amazon sent this to me yesterday when i was on the phone with a supervisor promising me they would refund me because i have asked for one even before the window closed they keep giving me the runaround telling me different things I just got an email from amazon after the BBB claim and im
not accepting it because prior to this Ive reached out multiple times !!!!! *** contacted amazon multiple times they tell me to contact the seller i did and since they wouldnt help amazon filed an *** claim which that is their policy to provide a full refund
Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to my inexperience and desire to make profit we have listed products ASIN: ********** without getting all the necessary permissions from the rights owner.I have mapped this product without permission and checking the content thus infringing its Copyrights. We have insourced this book-manuals from the local wholesaler but supplier did not provided any kind of invoice or receipt nor he had any authorization for those brand.After listed the products when we got the *** notification then the supplier told that he had not the authorisation letter to sell the listed brands. On Ocober 16, 2023 Amazon suspended my account Seller Account and is holding my funds in sum 512 USD (five hundred ***** $, 11 c). I have resolved all the problems and provided all the requested details and had submitted more than 10 written appeals (following all applicable Amazon.com rules and recommendations) and made more than 30 calls but Amazon.com is very uncooperative and seemingly avoids responding. Thus apparently Amazon.com is illegally holding my funds. I need BBB assistance to influence Amazon.com to calculate the balance on the moment of my account suspension and refunding my balance to me. Thank you for consideration.
Business Response
Date: 12/27/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 12-27-2023.

Thanks, .
Amazon.com Seller Performance
Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out regarding the deactivation of my Amazon seller account, ***********, on December 09, 2023. This action stems from an alleged association with the HootHuddle account, which has faced penalization. As the owner of *********** and a former administrator for *********** I want to provide a detailed explanation to clarify this misunderstanding and earnestly request the reinstatement of my account.Background Information:- My Role at J&B Painting And Coating Services LLC: Employed from August 02, 2023, I was responsible for the Amazon account ************** of *********** overseeing sales and customer interactions. My duties included inventory management, order processing, and handling customer claims. I resigned on September 06, 2023, due to concerns about the company's business practices, specifically regarding counterfeit trade allegations.- Personal Amazon Account: Parallel to my professional role, I maintained a personal Amazon account exclusively for private purchases. This account had no business transactions or retail activity until after my resignation from J&B Painting And Coating Services LLC.I confirm that I did indeed have a relationship with and access to the HootHuddle account. However, this access was solely related to the performance of my official and work duties. Upon my termination, I deleted all information associated with this account and the principal of J&B Painting And Coating Services LLC deleted all access that allowed me to participate in the HootHuddle account. As of today, I am unable or unwilling to log in to this account.I respectfully urge a review and reconsideration of the suspension of my account. I believe the detailed information, supporting documents, and proactive measures I have taken demonstrate my commitment to ethical business practices and compliance with Amazon's policies.I am hopeful for a positive resolution and look forward to the opportunity to continue contributing to the Amazon Marketplace.Thank you for your time and consideration.Warm regards,*************************************
Business Response
Date: 12/27/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on December 27th 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** switch game Donkey Kong Country tropical freeze was Boxing Day sale. It did not indicate limited stock or low stock. Dec 25 I put it in my cart at 4pm with my amazon gift card it came to 35$. I made dinner,, spent time with family, went to bed. Boxing Day at 4am I went to complete the purchase, but it was removed from my cart and is out of stock. There is no known date or indication for restock. I used the app to contact customer service Boxing Day morning around 4am as well, with my concern(s). After a long chat and escalated twice I was informed I could in fact get the Boxing Day sale price when its restocked but they didnt tell me how, said no one will contact me, to sign up for alerts (you actually cant do that), then I was told repeatedly I should have bought it when I had the chance. Then I was told its limited or low stock. it didnt indicate a limited or low stock, it doesnt indicate when it will be in stock, and it said Boxing Day sale and was subsequently gone on Boxing Day. No success with the rude, misleading and gaslighting customer service chats, so I called them. Im on my third call now and have been on hold for 28minutes. Over all the calls and chat I stated my concerns with fraudulent and misleading representation of sales and products. Make note that: I also indicated this isnt the first time where a ******** game has gone on sale and is miraculously sold out until the sale ends. It happened with ************** 3 recently. In their defence it wasnt a Boxing Day sale it was a black Friday sale and was up for an out a week. Now, my First call to amazon was dropped after 15mins. My second call, after I stated All the aforementioned concerns, politely, calmly, rationally, I was informed after another 15mins of direct client/rep contact that his system is down, he couldnt redirect me to anyone, and Id have to hang up and call back. So I did. Again, for the fourth time (third on phone) I explained. She put me on hold to look into it. Ive nkw been on hold 38mins. No response when I said hello and call just dropped. Im calling back a 4th time now. Its 610am Guarantee you they get more in stock after the sale ends
Customer Answer
Date: 12/26/2023
Well, I ended up spent another 30mins on the phone with an ******** based agent who said he could have granted me a discount code to get the game at Boxing Day price but since Im ******** using the ******** site he cant because he is only allowed to access the ******** site and give ******** discounts lol he told me to buy it from ******* lol he eventually transfer me to a ******** agent who was actually both ******** and ******** and can access both sites and after another 15 mins with her she said there is no discount code she can offer, she cannot offer me the game at Boxing Day sale price and there is zero information when itll be back in stock and there was zero information how many sold. It was weird. This whole things been a bit much and sketchy. I recommended they label limited quantities or even low stock and she offered to forward my complaints
Business Response
Date: 12/26/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced during boxing day sale.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

I just issued a $15 gift card on your account and you can use it for future orders.

Thank you for being a valuable customer.

Regards,
******************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company had an Amazon Prime membership and earned promotional monetary credit by spending more than $1,000. We placed an order of $28.28 with Amazon on October 31 and an order of $27.59 on November 28 Neither package was delivered. Following Amazons instructions, we filed complaint with **** but got no response. So we requested a refund from Amazon via chat. Shockingly, several different Amazon chat representatives have the nerve to say that Amazon does not issue refunds for purchases made using promotional credit! So we requested a gift card for $55.87, but they said they could not issue a gift card either!Again, the promotion credit was earned by spending more than $1,000 on Amazon. This is WORSE than bait and switch. NO product was delivered. This is FRAUD, plain and simple. Amazon is brazenly ripping customers off, and even openly revealing that their promotions are worthless. They compel you to spend more money dangling the promotional credit, but then they steal that credit value back from the customer by NOT delivering subsequent orders. Disgusting and evil. Amazon should be prosecuted for fraud and extortion.
Business Response
Date: 12/26/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your orders. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
There are 2 orders made by **** & ** **********:
Order 111-9447867-1386621, made on Oct. 31.
Order 111-0350704-0726609, made on Nov. 28.

Business Response
Date: 12/28/2023
Hello ******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your orders. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $55.87 to your account which can be used against your next order with us.

The gift card refund will be issued instantly as soon as I receive confirmation from you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023
Hello ********,

Yes, please issue the gift card refund of $55.87.

Thank you.

Sincerely,
***************************
Customer Answer
Date: 01/07/2024
We appreciate that Amazon has issued a gift card of $55.87 to our account, so this complaint is now resolved.
Our thanks to Better Business Bureau for facilitating this resolution.

Business Response
Date: 01/25/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thanks for writing to us confirming the issue is resolved.

We are happy to be able to assist you in this case.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a wig through amazon.com, was not satisfied with the purchase. I returned the item back next day and amazon confirmed receiving the item. i was promised a refund back into the account by december 17. upon not receiving my refund amazon is now asking for a government issued id in order to issue refund. they did not specify an id when promising the return and i lost my id. how can i get a refund for a returned item as promised
Business Response
Date: 12/26/2023
Hello ***********;*********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21054965

I am rejecting this response because:
Nowhere in Amazons return policy does it state you need an Identification to issue a refund. if i do not have identification at the moment what are my options?

Sincerely,

*******************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon received my return on 12/7/2023 but still has not provided me with a refund.
Business Response
Date: 12/26/2023
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order . It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
ORDER # ***-5290128-7806614

Regards,
***************************
Business Response
Date: 12/27/2023
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your returned order #***-5290128-7806614. It is certainly not what we expect our customers to go through.

Generally the returns are processed by Amazon in 14 days. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

For more information on Return policies, you can view our website Help page using this link:

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We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
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Customer Answer
Date: 12/27/2023

Complaint: 21054961

I am rejecting this response because:
Amazon received the return on December 7, 2023 but Amazon never provided me with the refund. In addition, Amazon has changed the expected refund date multiple times throughout the process and just keeps pushing the expected refund date back later and later. Amazon received the return on December 7, 2023 and it's now been over 20 days and Amazon still has not provided me with my refund.

Regards,

***************************

Sincerely,

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