Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,991 total complaints in the last 3 years.
21,686 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spoke to amazon customer care who is extremely rude and all I called them for a return on two items apple beats and apple care and they keep saying different excuses every time. I have tried chatting and I have tried customer service. I spoke to them on ********* and (today) 2nd January and every time is a different excuse. I spoke to ****** in a chat on December 22nd. Who did nothing to check the return status but said it would be processed and 1 to 2 hrs. but did not do anything about it as I found out. So, I called, and I spoke with a rep on the phone on 26th who said he spoke to third party, and they said it will be processed in 3-4 hrs who also did not process anything as what I found out (Today) 2nd January from ***** in care. I got elevated and she xfered me to someone else who can help to some Spanish rep, and I did not request a Spanish rep, so I ask ******* to transfer the call to a supervisor (******) who gave me a completely wrong answer like what. I just want a refund so I can buy the correct item. That I can hear from. Is it that hard to do? I am handicapped with speech deficiency, but it is like all these people are making fun of in there tone and I can hear that on the call. I know my money is stuck on Amazon but really, they make it hard for people to get that back. Now I have no other way to get a correct answer from amazon, so I had to open this case. And I told the supervisor I will escalate it but she did care. I paid for a headache from amazon. GIVE ME A CORRECT ANSWER ON REFUND FOR MY APPLE CARE AND APPLE BEATS.
Business Response
Date: 01/03/2024
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the inconvenience you've faced with Amazon when you've contacted us earlier. We certainly didn't want to happen in the first place.

I've forwarded your feedback towards "Opportunity of Improvement" and we would definitely work on it and ensure no such inconveniences occur in future.

I've also ensured that the associates you've mentioned are aware of this and are coached accordingly.

I understand that yo are concerned about refund returned item. Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

As for AppleCare+ we suggest you to contact our support team, they will transfer you to our specialist team.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/04/2024
Maybe this guy at amazon might wanna listen to the calls and chat before he gives a solution cause its AMAZON SUPPORT REPRESENTATIVE who said I should getting a refund on 1-2 hours still nothing and I have tired that few times and it gets annoying to repeat yourself over and over again. Maybe they should chat within themselves first. I have been there done that before I reached out threw BBB and Consumer affairs. BUT YES I HAVE TRIED EVERYTHING I COULD before I escalated to BBB and that is what I was suggested to do so.
Customer Answer
Date: 01/04/2024
As I said I paid for this headache from Amazon Only if this was my CC I would have told them do deal with this.
Customer Answer
Date: 01/04/2024
Also when contacted there customer support yesterday 01/03/2024 they said I should be getting a refund in 24 hrs and now its over that time frame. And the rude chat representative Disconnected the chat without me getting a screen shot of that me said and I hate to connect with chat rep again to get that information. So I dont think I am going to get a answer from them And as per Infringement per Apple I have to go back to AMAZON TO GET MY REFUND. since it was sold and shipped by amazon and not a third party as there reps and This guy claims.
Business Response
Date: 01/08/2024
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Please note, for returns once the carrier has received your package, it can take up to 30 days for us to receive and process your return.

I see that a full refund of $87.99 and $29.00 were processed to your account Gift card on Friday, January 5, 2024.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

**********************************************************************************

You can view your balance and activity here:

*****************************************

You can find information about returns and refunds by visiting: *******************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

**********************************;
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ** on amazon.com before Christmas and paid for the ** on amazon.com partially by amazon gift card. The order for the ** was cancelled by amazon.com later, they claim there was a suspicious activity on the account. I called ****************** and clarified that I (account owner) was the one who purchased the ** and passed the security test and told them initially that I wish that they could restart the order. Amazon.com then advised they could not restart the order and asked me to replace the order which will cause a later delivery date and disrupt my other schedule with a ** mounting service provider. I cancelled the order and took my business to Best Buy to meet the schedule for the ** mount schedule. The issue is: ever since the order was cancelled, the gift card balance was never given back to me, amazon.com has been holding my gift card balance without proper explanation. I called more than 10 times and was told multiple times that the issue is going to be resolved with a explanation, but never heard back from amazon.com. The total amount paid by gift card is : ****** USD. Amazon has been holding this balance for no reason during the holiday season, which caused extra pain for me and my family. I sincerely hope BBB could help with the case so we could have this resolved soon. Please see below for my account information. Name on the Amazon account: ************** on the account: ***************************** I sincerely appreciate your help in advance!
Business Response
Date: 01/14/2024
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue with order #***-3428631-7347449 for item "Hisense 75-Inch Class U8 Series ULED Mini-LED *************** (75U8K, 2023 Model) - QLED, Native 144Hz, 1500-Nit, Dolby Vision IQ, Full Array Local Dimming, Game Mode Pro, Compatible with Alexa".

I see that our concerned team has reinstated the gift card balance for $954.19 to your account for use. Please check your gift card balance from my account.

I hope this confirmation helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon will not refund my money without sending them my driver's license or passport
Business Response
Date: 01/03/2024
Hello *********************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I place the order with Amazon on December 5, 2023.The amount of the item was $159.99 when I ordered the shoes but they invoiced me $130.27.I purchased several items in this one order. Amazon sent the order as two separate transactions. One of the boxes sent by Amazon was to have 3 items in it. The box was delivered to my house and was visibly not tampered with. When I opened the box the shoes were not in the box but the other two items were in the box. The shoes were (New Balance Women's Fresh ************* V7 Trail Running Shoe). I contacted Amazon immediately but they told me the box was delivered and I needed to get a police report. I contacted the police and they said that since the box was not tampered with it was not stolen from my house so they could not file the report because the crime did not happen in my city. I contacted Amazon again and they said that the box left the warehouse at the correct weight so there was nothing they could do.The order number is Order #***-0870775-6465839. Tracking number is Tracking ID: ***************. Below is what they invoiced me:Condition: New $130.27 1 of: New Balance Women's Fresh ************* V7 Trail Running Shoe, Starlight/Blacktop/Light Arctic Grey, 10 Sold by: ****** (seller profile) | Product question? Ask Seller Supplied by: Other (****)Billing address ************************* ************************************************************************************ Item(s) Subtotal:$391.19 ************************** Free Shipping:-$14.44 -----Total before tax:$391.19 Estimated tax to be collected:$28.62 -----Grand Total:$419.81 Shipped from Amazon ************* on December 14, 2023 and the box was delivered, without the shoes, on December 16, 2023.Please help me and provide me with suggestions on how to resolve this problem.I paid Amazon for an item which I never received, and they are refusing to make good on it.Thank you for you help.*************************
Business Response
Date: 01/03/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to missing item from order 114-0870775-6465839.

After careful review, we see the information communicated by our team is correct. To proceed further, kindly help us with the police report, so that we can review and help you with an outcome.

In order for us to validate your Police Report, it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/03/2024

Complaint: 21061338

I am rejecting this response because:
I received the Amazon response email to contact the local police department. I did go to the local police department but they said they could not write a report if the item was not stolen from the city of which their department is in.

Again, I need to clarify that I received the box which was to have 3 items in it. The box was delivered and untampered with but it only had two items in the box. The shoes were not in the box delivered to my house.

The police noted that since the box was not tampered with, the item was taken from the box, or not put in the original box, at a different location other than the city of final destination. The theft or human error occurred at a different location other than my home.

Please understand that I never received the shoes for which I paid for. The box did not contain the shoes and the seal on the box when it was delivered to my house was not broken. Therefore, the shoes were not stolen from my house and were either stolen from a different packaging location or there was human error and the shoes were not put in the box from the beginning.

I was charged for the shoes and the shoes were never delivered to my house. The police confirmed that the item was not stolen from my house; therefore, was taken or not put in the box at a different location. The bottom line is that the shoes were never delivered to my house.

Sincerely,

*************************
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Xantrex Freedom 458 Inverter Charger from Amazon on Oct 12, 2023. Amazon said the item was delivered on Oct 18 but was not received by ** in ******. Tracking the package we found it was delivered to a DHL warehouse in ********** **. We spoke with Amazon and was told the package would be delivered to us by Oct 20, it never arrived. I cancelled the order and requested a refund.I spoke and received emails from Amazon customer service on Oct 23. Nov. 3 and was told a refund check would be sent because our bank refused the refund. It would take 4-6 weeks for check to arrive. As of Jan 2. **** no check has been received. Called the Amazon **************** number this morning and again was told the bank refused the refund. Notified the bank and was told no refund was ever processes. Called Back Amazon customer service this afternoon and was told the time had expired for any refund to be issued and there is nothing further they can do. I feel because we have been in contact with them since October there should be no expiration date on refund until the matter is settled.
Business Response
Date: 01/03/2024
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the refund for the order #***-5279489-8240207.

Upon reviewing I can see that our specialist team has already done an investigation on this order and couldn't check the tracking for this as it is too long and I do understand you were provided a refund to your original payment method initially, in this case, we can only inform you to contact your bank and get the refund in the form of a check from them as we are unable to provide from our end as stated by our team.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/04/2024

Complaint: 21085774

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon E-gift Card was purchased by me on December 25, 2023 in the amount of $200. I mistakenly entered the wrong email address. I immediately realized it and called Amazon customer service. After elevating my issue to a supervisor as I was not getting any satisfactory resolution, I was told they would send me a link to the fraud department to file a claim as the incorrect recipient had already redeemed the card. I emailed the incorrect recipient at *********************** that the gift card was sent to them in error and to please return it to Amazon, but after several emails to them it was clear that they were aware of the error but did not chose to do so. I have attempted several times to contact the fraud department of Amazon as clearly the person who got the gift card has an Amazon account with them to use an Amazon gift card, but I have been unable to get a "live" person nor the issue resolved after five calls to them in which I am sent to multiple people and then put on hold and disconnected. The correct email it should have gone to was ************************* Given that I timely reported the fraud immediately and Amazon knows the account of the person who committed the fraud, Amazon should refund my money and charge the account of the person committing the fraud and file a claim against them. I ask that my money be refunded by Amazon in the amount of $200. The transaction number was 113-5782849-3168265. Thank you.
Business Response
Date: 01/23/2024
Hello ******************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue with order #***-5782849-3168265 regarding gift card.

To help you with this, I've raised the issue with concerned team and will get back to you with a response.

I'll be following up on this case and once I receive an update from them, I'll email you with the details.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed on 12/8/2023 Return request 12/17/2023 Transaction amount total $221.69 usd ORDER # ***-1401077-2972211 My wife and I discovered the espresso machine we bought from Amazon.com is in a used condition upon opening the package. Therefore, we made the request to return for a refund. I've contacted Amazon.com customer service for the status of the refund in 3 different times. Initially, I was told i have to wait a few more days for them to process the refund. I've contacted Amazon today 1/3/2024, they are request a copy of my ID which is I never encounter such a thing.
Business Response
Date: 01/03/2024
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out because I have been promised refunds and credits due to a trading promo not applying properly on amazon.com. I am attaching all my conversations and the email promising something that was never fulfilled by the business. I have been patient but these agents are blatantly lying and giving me the run around not to mention that they don't care about the customer nor lying to us. I wanted to order an amazon Eero mx 7 to upgrade my current Eero pro 6e device. I wanted to do it with a trade in promo (20% when trading an eligible device) I did the trade in and got the email that I was qualified to take advantage of the promo. I am attaching the email for eligibility as ell as the screenshot of the device being eligible. the promo didn't reflect on the checkout page, and I reached out to customer care to find more about it. The representative mentioned I would get a credit in order to make up for the difference, which never happened. I waited for some days and tried reaching out through chat yet again and received more lies and unwillingness to help (I am attaching all conversations) lastly I tried calling and the agent mentioned I would have to order the device first and then I would get a refund. After doing this I tried reaching out and was promised that my refund was on the way, but just like before I was being lied to and never received it. Today I tried chatting and the agents mentioned they couldn't help. I tried calling and (AJ was my last call) was just pushed around with no solutions whatsoever. I am just tired and can't believe amazon reps anymore, which is the reason why Im reaching out to you for help. This is unacceptable in so many ways, especially because I have tried everything they asked me for and nothing was done. the credit should be $120 that never happened. Actually tried calling once more and **** was not helpful at all either and told me I needed to return the item and had no idea about trade in promos. Training is needed too
Business Response
Date: 01/03/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team have done an investigation into this trade-in and stated that the refund is not possible for the difference and informed to return the item for a refund.

I understand you have been promised incorrectly initially but in this case, we can only suggest to return the item and wait for trade-in to complete and the process is automated if the promotion for 20% is not applying at the checkout the trade-in is not validated in that case, so we can't really do anything from our end but to return the item and get a refund in this case and that would be our team's last response in this case as well.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/03/2024

Complaint: 21085266

I am rejecting this response because:
I was not promised initially a refund. I was promised several refunds and was even informed I was given a refund not once but twice, and both times was a lie. I have done trade ins in the past and the 20% credit is instantly applied, it has nothing to do with waiting for a trade in process to be completed. This last response is a joke, the person who wrote it did. It even read the entire thread nor attachments. This is now a horrible customer experience and I will file a claim in a small claims court since it will be the only way to at least get a person to read and respond.

Sincerely,

*************************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid Amazon $400 on 12/13, Used Amazons' auto pay because it was after hours; have used this form of payment for some time due to long wait times On my Jan **** statement showed I was past due; called Amazon and the **************** Rep would not listen to my issue; instead she tried to sell me some beauty product; Amazon sent several email notifications (no reply) after my phone call with ******* who tried to sell me some product I never heard of and I still don't see the payment I made again of $500? There is a lot of chaos. My concern that their chaos will impact my credit rating.
Business Response
Date: 01/03/2024
Hello *******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the issue with charges.

Upon reviewing I was unable to find the exact order or the item which you are referring to in this case or any other information which would help me track this, I'd request you to please provide the order ID or provide the information shared from amazon regarding your issue.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/08/2024

Complaint: 21085181

********** Jones
?
?
?
?
To: Amazon.com
Sun 12/31/2023 12:27 PM
Copy to BBB
________________________________________
From: Amazon.com <[email protected]>
Sent: Friday, December 29, 2023 12:06 PM
To: ******************************* <***********************>
Subject: Re: Re: Payment declined: Update your information so we can ship your order

Hello from Amazon,

You've written to an address that does not accept incoming e-mails, but we have provided links to help answer some common questions.

Where's My Stuff/Order: **************************************************
Cancel Items or Orders: ******************************************************************************************
Problem with an Order: ******************************************************************************
Marketplace Order Problems: ******************************************************************************************
Gift Certificates: ******************************************************************************************
Returns & Refunds: *************************************

You can modify an order that has not shipped or update your address at any time by visiting Your Account: ******************************************.
You can find answers to other questions by searching ********************************** or reach out to us by clicking contact us at the bottom of any Help page.
Thank you for shopping at Amazon.com. We hope to see you again soon.

Sincerely,
Amazon.com Customer Service
*****************************

P.S. You received this message because Amazon.com received the following
message:

Date: Fri, 29 Dec 2023 18:05:58 +0000
From: ******************************* <***********************>
To: "*********************************" <*********************************>,
*******************************
<***********************>
Subject: Re: Payment declined: Update your information so we can ship your
order

This payment was correct; something is wrong on your end
________________________________
From: Amazon.com <****************************************>
Sent: Wednesday, December 27, 2023 9:05 PM
To: *********************** <***********************>
Subject: Payment declined: Update your information so we can ship your order

[Amazon.com] <*********************************************************************************************************************************************************************************************************************************************************************************************************************************;

Hello **********,

We are having trouble authorizing your payment for the items below. Please verify or update your payment method. If your payment information is correct (such as expiry date and billing address), please contact your bank for more details.*

Payment Declined

Order #

113-7950671-3179434<************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;

Update your payment method <*****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;

Total Pending Payment:

$87.29

Payment Method:

Visa
Reward Points

Learn more about resolving declined payments<****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;.

*Your bank may have declined the charge if the name, expiration date, or ZIP code you entered does not match the banks information. If your card has expired, you recently moved, or you received a new card from your bank, you may need to update the card number, expiration date, and ZIP code to ensure your card continues to work. If the payment details you entered are correct, we suggest using the phone number on the back of your card to contact your bank to learn more about their policies. Please have the exact dollar amount and details of this purchase when you call your bank.

If paying by credit card is not an option, buy Amazon.com Gift Card claim codes with cash from authorized resellers at a store near you<********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;.

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

[Amazon.com] <*********************************************************************************************************************************************************************************************************************************************************************************************************************************************;

Business Response
Date: 01/09/2024
Hello *******************************,

Thanks for wrirting back to ** with the requested information.

I've reviewed your payment method for the order and from what i see the payment method used in this order was declined from your bank. In this case, we request you to reach out to your bank regarding that payment method for any future purchases if it gets declined because that order is canceled as of now.

Regarding the order WONDERARTS Black Yak Sculpture for Home Decor with Golden Horned, Showpiece for Living Room Table Dcor (30 X30 CM) GT2, I've contacted the seller regarding the status of this order and they will respond to you within 48 hours.

Furthermore, please provide the charge iD or the order ID of the charge you are being charged with for another item you mentioned.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/10/2024

Complaint: 21085181

I am rejecting this response because:

a. per Amazon I did not make my payment; which is a lie; I used the automated system
b. AFTER I filed this complaint Amazon sent me additional messages that were mixed;
c. I forwarded them to *******; I also explained I was getting messages that either stated
that I needed to order items I already ordered, or were in my order basket to order; or
messages same explanation that I could not access; an example was the order for cat
milk' 1st message stated Amazon could not send due to no supplies; 2 days later I found
there was the cat milk on my front porch from Amzaon; another order message stated
ceramic figure I ordered for my daughter in December was going to be sent to my daugh-
ter last week.SHE ALREADY HAD THE ****** IT WAS SENT IN DECEMBER. in addition
to that disaster WHEN I TRIED TO ACCESS OTHER ORDERS I GOT A MESSEGE THAT I
COULD NOT RESPOND TO THESE MESSAGES. Why do I have to explain 4 to five times when
I gave this info already? WHO IS THE NEXT PERSON IN THE BBB THAT NEEDS THIS EXPLAINED?

Customer Answer
Date: 01/13/2024
Here is additional information I investigated on the Amazon complaint. The reason Amazon listed my payment as past due is because they had the WRONG CREDIT CARD NUMBER. My credit card changed and the one ending in **** was replaced; who replaced it? AMAZON. I used as I always do the automated payment option. AMAZON cannot admit they made a mistake. I've been using the new AMAZON card for over a year I think; I used the automated system and AMAZON did not update to the new card or had some type system failure, or a code issue that they cannot disclose and that they will not acknowledge. How do I know this? I USED TO WORK FOR A BANK.
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon offers a free trial subscription for their Prime membership but unfortunately adds channels to your subscription without you knowing which cost $13 and $2 and $2. Then when I cancelled the trial membership, they kept charging me and even reactivated my Starz subscription without my permission. I contacted customer service and they said they couldnt see the cancellations at all from their end. They are using this false income to boost their income numbers. They are doing this to millions of people. Its Fraud.
Business Response
Date: 01/03/2024
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the Amazon prime free trial subscriptions.

Upon reviewing I can see that the prime video channels for STARZ and Paramount with Showtime have been added from your end for trial and not from Amazon and these are separate subscriptions for Amazon prime video and not included with prime trial or regular prime.

I see that our team has already refunded you charges for START membership and cancelled all the active prime video channels.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************

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