Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,122 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 07, 2023, a *** Delivery driver rang my doorbell and said he was there to pick up a package for Amazon. With that being said my husband gave him a package on our dining room table. But it was not a package that belong to Amazon. It was one of my birthdays gifts from *************** that had been shipped to me on the table. My birthday was two 2?? days before. My husband had no clue what or why the *** driver was there therefore he just gave him a package. The next day I called *** customer support service to explain what had happened and they told me to give them my tracking number (1ZA1W 226 78 **** ****) which I did. I was told they had sent it out to Amazon fulfillment center service at ***************************************************************************************. I then called and explained the situation about my purse to Amazon customer support and gave them the tracking number any it didnt belong to Amazon and I had my receipt. The first time I called on August 15, 2023, I spoke with ******* at ********** center. I was asked to send her all the information she requested . I would call every two weeks and they asked me to them same when, what, how, over again about a purse that I paid for. Sometimes they would hang up or just laugh about the situation. On December 01, 2023, is the last time I called Amazon I was told by a female named ******* and she assured me I would get my bag returned to me by the 3rd. Weeks of December and I have not. What I experience was very challenging and not one time did anyone offer me a resolution..
Business Response
Date: 01/03/2024
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your returned package for order ending in #****. I understand how upsetting it can be.

Upon reviewing, I can confirm we received the expected item in returned package which was
1 x SAFAVIEH August Shag Collection Runner Rug - 2'3" x 6', ******************** Non-Shedding & ********** 1.2-inch Thick Ideal for High Traffic Areas in Living Room, Bedroom (AUG900C) and the refund was issued accordingly.

Since we did not receive any other unidentified item, were unable to assist you with replacing the said item. We can only suggest you to contact *** for further assistance.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/03/2024
That is simply not true, what was given to the driver was my purse. The rugs the responder is talking about was dropped off at the *** store. I have that documentation as well also, they have written contract with *** about the procedures of pickup and delivery policy. I did file a complaint with *** and my purse was delivered to that location. All Amazon had do was make a few phone calls to that facility and look into bid. It didnt have there order number on tag and it was in the original Dooney Box tags still on. It said nothing about Amazon.
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Cologne off of amazon Sold By Amazon and Shipped By Amazon The Cologne arrived Broken and since they have a policy where you cant return cologne due to a safety hazard, I contacted them and they are asking for an ID that is personal information and there is no need to ask for an ID over a item arriving broken.I paid $115.53 for the item on December 26 2023 and arrived broken on January 2 **** dont get why they have to include personal information over reciving a broken item due to their packaging
Business Response
Date: 01/24/2024
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/24/2024.

Sincerely,
Amazon.com
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed several orders under their subscribe and save service to be delivered the following service date of January 2nd. The shipment of these items was to be the first of the shipments and I agreed to being charged for x amount. The amounts vary between items. On Dec 15th their system canceled a bunch of these items and readded them without my knowledge, consent or informing me. These items were readded to my account at a higher price that originally advertised, for the same deliver date. I contacted Amazon customer service when I first discovered this. The agent informed me I could let these items go through as priced and once they are delivered send them my original email/recipt/order numbers and they would refund the difference. I have screenshot of this. So I let them go through. Amazon refuses to refund the difference stating there is no option for this. I have all original reciept emails and never received any communications for the new price for that same delivery. They stole over $30 from me with out consent. They state that, that is how subscribe and save works. But not in this situation. Only consecutive deliveries should be that way. Not the first. It's like me buying a 2 day shipped item for $8, the price goes up before it ships and then they charge me the higher price at shipping. That's unacceptable. I'd like to be refund the $32.36 difference in the cost between the 6 items I was overcharged for. Originally I'd have accepted a promo credit, but prefer a refund at this time. I wasn't able to upload all proof because of size limit but can provide addition screenshot or email receipts
Business Response
Date: 01/03/2024
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Here we are unable to proceed with the request, I request you to understand our limitations.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/19/2024
Hi,
I just wanted to state that I am not satisfied with this resolution. I just recieved the letter in the mail today. Stating I had 7 days to respond. Dated the 5th. I added a screenshot to prove I only just recieved the letter today. I have informed delivery through ***** It shows what letters will be delivered that day. This shows the bbb letter and the day above.
If it's possible to add that I do not agree to this resolution. I would be appreciative. AMAZON did a bait and switch. That's unacceptable and needs to be held accountable.

Thank you. And sorry for replying here. It was the only place I could find to explain that I only just recieved the correspondence.
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello i had ordered 3 items prime. in which was marked as delivered. I did NOT see the package outside so i check the photo that was taken on amazon. Comes to find out that isnt my house. If you can see the other orders i had placed you can see the correct house in those pictures and it being different in #***-3053262-5853827 .So i had to wait until after January 1st to request a refund. I did. And customer service said it was submitted successfully and it take however long depending on bank. A couple hours later i receive an email stating that my account was closed!!!!! They said that i had requested a big number of orders. False. unless returns count. I returned a few. But they also said confirmed that the shipment you reported lost was delivered to you on . As a result, we cannot issue a replacement or a refund for this order. ALSO FALSE. the proof is in the pictures that were taken by the amazon delivery. Wrong house. now i have no account. i didnt get my refund And also, i had returns opened that were already sent. Im so upset because I KNOW i did nothing wrong and its the amazon delivers fault. Which led to summiting the refund request to then my account being closed. When THE ***** IS THERE. Please help me fix this. And open my account back please. $50.87 is also the amount of the order not received. And since my account is closed i personally cannot show the picture that was taken by the amazon deliver. because it wont let me.
Business Response
Date: 01/03/2024
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've reviewed your account and see that our team has taken necessary actions on your account and sent you email correspondence on your registered email address on January 2, **** and January 3, ****. I request you to please check your inbox for the correspondence received from ofm.

Our team confirmed that the shipment you reported lost was delivered to you on Friday, December 29, 2023, they have also confirmed that the items you ordered were in the box at the time it left our fulfillment center and that the box was delivered to you intact. As a result, we cannot issue a replacement or a refund for this order.

As for the account, your account is active however restricted for digital purchases only due to multiple violations of our returns and refund policy.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/05/2024
But i did NOT get my order. It was CLEARLY delivered to the wrong address. Its in the picture taken for "proof of delivery" that ISNT MY house. So now what??? What about my $50?!!! Please take a look and see that that isnt my house that it was INDEED delivered to the wrong house. I didnt receive it. The deliver got the wrong house. The proof is in the pictures that amazon left. Please. I need my $50. Amazon is clearly lying when they literally posted a picture of the WRONG HOUSE. They didnt deliver it to MY HOUSE.
Customer Answer
Date: 01/05/2024
But i did NOT get my order. It was CLEARLY delivered to the wrong address. Its in the picture taken for
"proof of delivery" that ISNT MY house.
So now what??? What about my $50?!!!
Please take a look and see that that isnt my house that it was INDEED delivered to the wrong house. I didn't receive it.
The deliver got the wrong house. The proof is in the pictures that amazon left.
Please. I need my $50. Amazon is clearly lying when they literally posted a picture of the WRONG HOUSE. They didn't deliver it to MY HOUSE.
Business Response
Date: 01/27/2024
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 02 January, 2024.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 01/27/2024
What gift cards??? I have NEVER used a gift card i dont buy gift cards what are you talking about???? Am i being lied to AGAIN???? I dont appreciate all the lies. I WANT PROOF. And that doesnt change the fact i did NOT receive the PACKAGE YOU GUYS delivered to the WRONG ADDRESS.
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several ongoing issues with refunds not being credited. Items have been received by Amazon and refund still not credited. Also, wrong item sent and damaged items sent.
Business Response
Date: 01/09/2024
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the items purchased on our website.

I've reviewed the details of the orders provided in the attachment. Below are the details of the orders.

1) Order #***-0888393-6213067

Although, the tracking shows that the item has arrived at our *************** we haven't processed it yet.
In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after February 5, **** , we recommend that you reach out to the carrier that you used to return the item to Amazon.

2) Order #***-5584799-5240231

I see that the order was replaced under #***-1567648-3017045 and you have returned one of the item from the replacement order. However, for us to refund the original order, return of the item from the original order is required. Hence I request you to kindly return the item from the original order for a refund.

We won't be able to refund the order if the return isn't received and processed.

3) Order #***-5291877-4539421

With regards to the above order, I see that our internal team has requested you a photo of the wrong item that was delivered by the carrier received along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after 1-January-****. The information must be visible in one photo.

Once you have taken the above photo, please reply to the e-mail dated January 1, ********************** ********************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before 31-January-**** to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

4) Order #***-3552876--9204254

With regards to the above item, I see that our support team has requested you a photos of the damaged item. We have notified of this requirement on December 25, 2023. As we haven't received any images and the item is listed as not returnable and is now outside the refundable window, we won't be able to refund the order.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

*****************************************************************************

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21087021

I am rejecting this response because:
Please see attached pdf - and email sent to AMAZON with at least 4r responses with PHOT re the nail polish.
RE: 1) Order #***-0888393-6213067 was received by Amazon on 12/8 - Confirmation print screen attached - They need to find it in their fulfilment center.
RE: 2) Order #***-5584799-5240231 The ORIGINAL ORDER which Amazon received, the REPLACEMENT Order# ***-1567648-3017045 was also returned and received by Amazon. See print screen attached in pdf.
3) Order #***-5291877-4539421
Please see attached emails with my responses and confirmation from Amazon that the emails had been received re the request for photos which were sent the same day and the following day. As you can see the color sent was MAUVE, NOT PINK.
Amazon is determined to make things difficult to return and keeps losing returns.

Sincerely,

*********************
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item on 11/28/23 and have tracking number that shows Amazon received item on 12/4/23 but Amazon will not refund money.
Business Response
Date: 01/03/2024
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and see a refund of $132.29 was issued to your MasterCard on Tuesday, January 2, 2024.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
After your involvement the business must have realized that the way they were treating me would not be tolerated and refunded the money they were attempting to steel from me. Thank you for your assistance in this matter.
Sincerely,

*******************************
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a $50 physical gift card from Amazon on 12/14/23. The company delivered the card, the next day, to the wrong address (documented with their own driver's photo of a different door/steps/doormat). I promptly contacted Amazon and asked them to cancel the card and refund the money. They delayed, and the person to whom the card was delivered (I have no idea who it was) stole and used the card rather than returning it to the proper address. Since the card was used, Amazon refuses to refund. I have spent hours on chat/phone with their customer service, and each time they promise to help, but then say they cannot. Given that the issue began with their delivery driver's error, I hold them responsible for this theft.
Business Response
Date: 01/04/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-1263351-0875416.

Upon review, we see a chargeback has been filed on the order. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.

Please contact your card issuer for more information about reimbursement for this purchase.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 01/05/2024

Complaint: 21086897

I am rejecting this response because: Amazon is still refusing to refund for a product they never delivered and I never received. My credit card has refunded my money but now Amazon is trying to charge me again, rather than take ownership for their error.

Sincerely,

*********************************
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was on December 12th. I paid $14.99 ($16.24 with tax). I purchased a Character Transfer in a game called New World, by Amazon Game Studios, and they have not provided me with the service promised. I have been in contact with their support in multiple different official channels including Amazon Game Studios Support, and Discord Channel bug reports community moderators and AGS staff, and they have all done nothing to rectify the situation. They tell me that there is nothing that they can do and tell me that I have to wait. It has been 21 days now, and I have gotten tired of waiting. It is a digital commodity, and it is something that can be solved by someone typing some things on a computer in a few minutes to manually transfer me. I am trying to transfer to a server called Maramma in their game. I am specifying the server in this report in case they go to manually transfer me and transfer me to the incorrect server in retaliation for this report. I want them to fulfill their end of the transaction and transfer my character ********** to Maramma.
Business Response
Date: 01/09/2024
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and mentioned that they have tried to get in touch with player.

"We did not get a response from the player, however I was able to verify that they have transferred their character TurtleTune to Maramma on 2024-01-06."

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the correspondence I sent to Amazon.com trying to understand why I keep getting enrolled into various programs without my consent.On more than this occasion I have been enrolled in a subscription I did not initiate. These subscriptions include Amazon Music Unlimited, Britbox, and Paramount+ with Showtime. I have also been enrolled into Amazon Pay that i have never asked for. Going forward, for my protection, I am reporting this very serious breaches to the better business bureau and considering closing my Amazon Account.
Business Response
Date: 01/04/2024
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're terribly sorry for any confusion your recent experience *** have caused. With all digital subscriptions they are not automated, you're required to agree to the terms and conditions upon signing up for any subscription.

Upon the app or service being active you'll receive an email confirmation once the subscription is active. In review of your account, in the past you've had Paramount+ with SHOWTIME, BritBox, Amazon Music Unlimited (Single Device Plan) that are cancelled. Currently you're only subscribed to Amazon Prime (annual subscription).

Prime Video channels are subscribed directly from your ******* devices. I'd suggest in the future enabling parental controls to avoid any similar experience. With ******* parental controls, you can block purchases and restrict access to selected content.

To manage your parental control settings:

1. Go to "Settings" on your *******.
2. Select "Preferences." Enter your PIN if prompted.
3. Select "Parental Controls."
4. Choose from the available parental control options.

When you turn parental controls on for the first time, PIN Protect Purchases is enabled by default.

If you forget your PIN, you can reset it from:

*******************************************************************

Note: Parental controls for third-party apps and content are determined by that app or service provider.

As for Amazon Pay, please reach out to our live support via Phone or Chat so we can direct you to the appropriate team for further assistance.

Thank you again for choosing Amazon.

Regards,

Sahitya
Amazon.com

**********************************;
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern I have contacted Amazon at least 4 times about these orders. I ordered two items that were not delivered. These total about 30 dollars in total and the reason why I mention this as I place hundreds of orders each year with Amazon each year and am horrified I have been now charged for something despite repeated representations to the contrary. As the orders were lost, duplicates were shipped to me at no cost. I received a notification to return these items upon so try immediately contacted your customer service and I was told I did not have to return them.I received another notification for the same thing. About two months later again, I contacted Amazon and I was told this was taken care of, I did not have to do anything else Ive now seen that Ive been charged these two items I want this to be immediately rectified.I also ask that a good faith credit be put on my account for all the inconvenience and not just 5 dollars with respect. Kindly escalate this matter. Regards, ***** Order date Oct 21, 2023 Order #***-6443904-0741065 Order total $21.76 (1 item)Order date Oct 21, 2023 Order #***-6686203-1514619 Order total $0.00 (1 item)
Business Response
Date: 01/08/2024
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charges processed on the orders #***-6443904-0741065 and #***-6686203-1514619.

I've reviewed the details of the orders and see that these orders were replaced on October 23, 2023.

However, as the original orders were delivered after the replacement orders were created, a return is required on items purchased in the original orders.

As we haven't received the items from the original orders, you were retro charged after the due date. I'm sorry for any incorrect information shared by our support team on this.

As items weren't received and the 30 day return window has been lapsed, we won't be able to refund the charges processed on the orders.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

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