Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 57,990 total complaints in the last 3 years.
- 21,686 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been attempting for over ONE MONTH to get Amazon to reverse a suspension on my products that were maliciously targeted by another seller with a unregistered trademark. Amazon will not even read my appeals or emails that clearly outline what is happening to my account. I get the same automated "bot" response typically within ***** minutes of me sending the appeal. The response informs me to reach out to the "trademark" owner to get them to remove the complaint. Obviously this will not work since the seller is purposely abusing the ** policies in place on Amazon since they know that Amazon does not look into Trademark infringement beyond checking ********* database. This trademark has not and will never be registered since this name has been used prior to the date of the application by other companies and sellers. I am urgently requesting someone from Amazon to actually look at my appeals and take action immediately.The seller's name is Clear Choice Nutrition and they have made false ** complaints against my ASINS: B09Z68H9H7, B09ZJ22BH3, and B09ZJ53KXV (complaint ID: ************. The trademark number provided in the complaints filed by the complainant is the trademark SERIAL number **********, i.e, the APPLICATION number, NOT the registration number. The claimed trademark is NOT REGISTERED and is therefore UNENFORCEABLE. Despite these facts, the seller is deliberately abusing Amazons policies and has manipulated Amazon into taking action against my listings that is unwarranted and incorrect. This action has resulted in significant and severe financial loss (exceeding $100,000 to date) to my business and reputational damage to my Amazon store, which has always been in good standing. Once again I am urgently requesting a representative from Amazon to read my appeals and kindly ask Amazon to investigate the abusive actions of this seller and undo the action taken by this seller as well as ensure protection of such abuse in the future.Business Response
Date: 06/21/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 21st June 2022.
Sincerely,
Amazon.com Seller PerformanceInitial Complaint
Date:06/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This morning, 6/17/2022. I was logged out of my personal Amazon account. I have been unsuccessful in re logging in and have received emails stating account has been closed due to being connected to a previously closed account. This is strange as it is the only personal account for Amazon I have ever had. Never had one closed. I have lost access to my audio book collection witch best I can remember is at least 500$ worth of content, as my audible account was connected to Amazon. I am not the first or last to have this happen.Business Response
Date: 06/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We sent an email to the customers registered email address on 19 June, 2022.
Sincerely,
MonikaAmazon.com
Initial Complaint
Date:06/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # ***-4379194-3797050 Hi there, I purchased a black stone **** range top grill from Amazon on June 13th 2022. I received the item on June 16th 2022. I paid $1110.99. The item I ordered was damaged in transit. There were no visual damage to the box but when I opened the box the styrofoam was all broke. I could tell the box was mishandled during transit to cause that much damage to the grill. The grill is full of dents and scratches from not being protected from the styrofoam breaking and taking the fall I witnessed the Amazon delivery driver drop the box right in front of me. I dont like confrontation so right he left I immediately looked at the grill and found damage. I waited for my husband to come home from work to look at it. He agreed and told me to call Amazon and ask them to replace it 7 hours later, countless phone calls and over 70 emails I have only gotten the run around. I have attached photos at the very bottom of the picture you can see that the return policy states Eligible for refund or replacement however Amazon is being misleading and not honoring that. I spent 7 hours out of my day on the phone with them getting the run around just for them to refuse what was promised. Amazon refused to take the item back, refund or replace it. Also they said for me to get ahold of the Blackstone for them to refund **** dont see how this is possible for blackstone to refund me when I ordered on Amazon.com, the item came from Amazon.com, and was also shipped from Amazon.com. I think they are trying to get out of having to pay me what is owed and trying to have blackstone pay or replace when its Amazons fault. No where on the page did it say eligible for refund or replacement from Blackstone I feel very mislead, have a busted up grill that looks years old that I havent even had it for 1 day.I am also out of $1110.99. At this point Im mentally exhausted, I dont even want a replacement. Attached are photos of the damaged grill. Please help BBBBusiness Response
Date: 06/19/2022
Hello,
I'm ***** from Amazon.com. I've reviewed your BBB complaint and I'm sorry to learn about the issues that you experienced with this order.
Upon checking your order, we found that a full refund of $1180.43 was issued on June 17th, 2022. Refund shall be processed to your original payment card within 3-5 business days.
We've forwarded this as a feedback for our customer service team internally and requested for appropriate coaching and improvements.
Thanks for your patience and understanding.
Initial Complaint
Date:06/17/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon has charged my account ****** twice and Amazon Prime membership and I did not sign up for it and I did not agree to it. They are not refunding my money. I have tried contacting them and going back and forth with them and nothing is being done. I need my money refunded.Business Response
Date: 06/19/2022
Hello Edgwina,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I'm sorry to learn you're unhappy about the prime charge that occurred on your account.
Upon checking your Amazon.com account, I found that your account has active Prime monthly subscription and on June 15th, it was changed to an Annually paid subscription which charged your account for the Annual fees 152.21 USD. For your reference, we've sent a confirmation email about this on Wednesday, June 15, 2022 at 5:31 AM (PDT).
However, as you've requested cancellation, we've cancelled it for you and issued a full refund of 152.21 USD which will be processed to your original payment method within 3-5 business days.
We'd like to assure you won't be charged for the prime subscription unless the prime subscription is activated from your end.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comCustomer Answer
Date: 06/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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