Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,008 total complaints in the last 3 years.
21,728 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is for order number 112-8845904-9506663 So let me get this right,AMAZON. You take ALL OF OUR MONEY without needing identification but yet when we RETURN items to you all, you all of a sudden scream fraud and want us to prove our identity in order to GET OUR MONEY BACK???? Then when we ask about this so called fraud, you say that you cant tell us? DO NOT SPEND MONEY HERE ANYMORE PEOPLE!!! THEY ARE LITERALLY COMMITTING FRAUD THEMSELVES!!!! THEY ARE HOLDING YOUR MONEY HOSTAGE UNTIL YOU SEND THE PERSONAL INFORMATION!!!!!!! Who tells customers that they cant have their money back until they send in personal information???? I HAVE NEVER EVER HEARD OD THAT!!! THIS IS ILLEGAL AND I AM FILLING A LAWSUIT AGAINST AMAZON , please stay tuned!!!!! All they had to do was refund my 20 dollar item that I RETURNED!!!! Now you will have a billion dollar lawsuit amazon, disgusting!!! you all are acting as if youre the *** or something but ill get MILLIONS MORE THAN THE 20 dollars that you all STOLE from me!
Business Response
Date: 01/14/2024
Hello ********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for return on order #***-8845904-9506663.

I've raised this issue with our concerned team to get a response from them, once they respond, I'll be following up with them and reply to you with the details.

I'd request you to please wait for our team to finish their investigation into this case.

We appreciate your patience ! Have a great day ahead!
Regards,
****************

Customer Answer
Date: 01/21/2024
Amazon never got back to me!! Clearly they didnt help me.
Customer Answer
Date: 01/21/2024
Amazon never got back to me!! Clearly they didnt help me.
Business Response
Date: 01/30/2024
Hello ***********,
I hope this email finds you well. Thank you for writing back to us.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.
However, we'll not be able to offer any additional insight or action on this matter.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
****************
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift from Amazon, but without a gift receipt. It was delivered in the wrong box because Amazon mixed up their tracking numbers, which caused confusion when I tried to return it.What I received was a *** blanket worth $52.72. There was no gift receipt. Here's a link to the item: *********************************************************************************************************************************************************************************************************************************************************************************** I contacted Amazon and they initially refused to help me. After 3 representatives, I was finally able to get close to my desired result, but they too refused to help me, and they lied when they said I was providing the wrong tracking number for the item. I reminded them it was Amazon who mixed up the tracking numbers. So they tried telling me what was delivered in that box were two pairs of pants, not the gift of a blanket. I repeatedly told them this was not the case, and that I'd even previously contacted their customer service telling them I'd received a gift of a blanket, not pants. Amazon acknowledged at the time the package was a blanket. I also repeatedly told them I never received a gift receipt or an order number in the package. Their last suggestion was to mail back the box under the pants' order, which would have given me $0, since I wasn't charged for the pants.The Amazon rep refused to send me a return barcode. I demand Amazon credit my account ************************* for the value of the blanket, $52.72, and to send me a return barcode so I can return the blanket. I've attached a photo of the gift blanket as it was delivered to me, with the tracking number that Amazon falsely claimed was carrying pants. I also have provided individual photos of the product bar code, the item unwrapped, and the box it shipped in, as well as a screenshot of the product page with the current value.
Business Response
Date: 01/03/2024
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the images attendance and as per tracking ID on the label ************************, I see it's for Order 114-7242260-9501851 which was Prime Try Before You Buy order.

I would like to apologize once more that we have caused such inconvenience in these regards as I see wrong item was delivered and I hope you understand that this was completely unintentional and forgive us for the same.

The order was placed for Amazon Essentials Men's Slim-Fit Wrinkle-Resistant Flat-Front Chino Pant, Grey, 33W x 30L and Amazon Essentials Men's Slim-Fit Stretch ****, Dark Wash, 33W x 30L however you have received wrong item however I see a return label was created, please return the item received.

Since the purchase was Try Before You Buy, you were not charged.

Prime Wardrobe Try-on ends: Friday, January 5, ****. We request you to return the product received using the ** code generated on December 28, 2023.

As you were not charged for the order, in this case we are not able to refund or add credits to your account for the wrong item received.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21084508

I am rejecting this response because: the business is claiming this was not a gift, but rather the wrong item. They are doing this so that I cannot return it for a store credit. I have good reason to believe this was a gift shipment, and therefore ask the business to provide a return shipping label so I can return this gift for the gifts value which I outlined in the documents. I will not accept anything less.

Sincerely,

*********************
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on or about December 15, I purchased from Amazon prime (with the assurance of free return) a coffee maker, order number 111-0761720-1649822 a coffee maker. I received the item and changed my mind wanted to return the item. The box has not be opened, was improperly delivered (driver did not follow instruction i.e.: delivery at the front door (not the outside gate). I am old (soon to be 83, handicap). Today I was online with amazon return department for over 40 minutes but to no avail, I believe I have been taken advantage of /for an idiot. The issue was not resolved, I "spoke" online with several attendants, each one telling "don't worry I will resolve the matter" then putting me on hold, telling me he/she had a technical issue and transferring me once more. I communicated with ******; then *******, then *****, then ******. Each was notified that I could not wait any longer, finally I hang up. I am very old, sick, tired, and frankly feel that amazon has taken advantage of me. I am 83 years old
Business Response
Date: 01/08/2024
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delivery of the order #***-0761720-1649822. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share the details.

As you wish to return the item for a refund, I suggest you to use our online returns center to request a return for the item.

To return the item, go to our *********************:

**************************************

The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to us.

Once you've shipped the return, you can track your return here:

***************************************************

Please know that the refund will be issued once the return is processed by the Returns department.

If you face any issues requesting the return from your account, I request you to reply back to this email with your preferred return option amount (WFM Dropoff, PackageLess *** Dropoff (QR Code based) and *** Dropoff (Return Label to be printed). Alternatively, we can even arrange a *** Pick up service at $7.99 which will be deducted from the refund total (if opted).

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem is that Amazon states theyre a good company and the way nenof there employees claimed to have had dropped a package off to my grandma house and lied and say she signed for it is unacceptable. They didnt show a signature because there was none. My child didnt have Christmas gifts to open and its hard as is because the delivery driver wanted to keep my order. I just want a refund and would like to do more business with Amazon but this issue needs resolved
Business Response
Date: 01/14/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before February 15, ****. to be considered for review. Send one set of responses for each package that you didn't receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

Order number:_______________

Today's date. (MM/DD/YYYY):_______________

Package tracking number:_______________

Name of the items you didn't receive:_______________.

Is it your first Amazon package at this address that you didn't receive?_______________

If no, how many times it has happened? _______________

Thank you for your cooperation.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21083897

I am rejecting this response because: Ive tried resolving it with you guys several times to which you guys stated were sorry the third party you guys used to deliver my belongs stole and I did what I was suppose to notified the police and yall still didnt give me a refund for my belongs that your Amazon driver fraudulent signed my grandma name and kept the gifts.
Incident Report

Order number:_ 111-2855922-7656249

Today's date. (MM/DD/YYYY):__1/14/2024_____________

Package tracking number:__1. TBA310528588400
2. TBA310538561220
3. TBA310518881940

Name of the items you didn't receive: basketball hoop, head phones gamers, two ****** dolls, ****** toy set.

Is it your first Amazon package at this address that you didn't receive? Yes , the Amazon ****** stated my grandmother signed for the Christmas gifts and she didnt. Nothing arrived for Christmas and I messages and reported it. I filled an online reported letting **************************** know as well and installed cameras outside. Since this incident *** decided not to order and have things delivered anymore. Yall need to do better with selecting drivers as well.

If no, how many times it has happened? _______________

Sincerely,

*********************
Business Response
Date: 02/01/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after February 14, ****.. Please ensure to get a Police Report and contact back before this time.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:01/02/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for faucets to be delivered and the driver didn't come during business hours so they left my items outside to be stolen. My problem is there is no way to contact amazon about my problem with them or the driver that *** have stolen my things. Their customer service is a loop response designed to kick you out with out resolution
Business Response
Date: 01/02/2024
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive the order for faucets.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 01/05/2024
Withdraw
Initial Complaint
Date:01/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been asked by the amazon review team to supply documents regarding the source of my inventory to verify authenticity which is fine. But after wasting 2 months all the while charging my account and holding my money hostage they have decided they will not be reinstating my account. I have provided all the required information except one. Amazon review team requested for me to provide a screen shot of the order from the supplier website. Upon contacting the supplier they informed me they have completely updated their website and old orders will not show up. Amazon review team could have easily confirmed this with one phone call to the supplier which is located on the invoice if they were really doing their jobs but rather decided to permanently deactivate my account and cost a genuine seller like myself a lot of money. Amazon is taking advantage of small sellers like myself because we are completely powerless on their platform. The review team is definitely not there to help the sellers because they are simply abusing their power and not doing their jobs. Amazon should also be aware of the trajectory is being created by the review team as a business.
Business Response
Date: 01/08/2024
Hello,

We have reviewed this seller's account and we require more information to complete our review. We have provided seller with next steps and have requested necessary information from the seller via email on (2024-01-08).

Sincerely,
Amazon.com
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this compaint with BBB after Amazon closed my fathers account for no reason and are refusing to asisst even when given all the personal documents they requested. I had logged into my fathers account last week to load an Amazon gift card for him as part of his Christmas gift. I decided to log into his account as opposed to me sending him the gift card via email to make it easier for my father to use. My father lives in Ireland and I am in the ***. Because I had used my **** Debit card to add this gift card to his account, ********************** closed the account due to suspicious activity. In order to reopen they requested documents several times from me, each time asking for different ones when I provided an explanation over and over alongside all my documents. I provided Amazon my drivers license as proof of Name and address as they requested, I provided a copy of my actual **** debit card so they could confirm the last 4 digits, I provided a bank statement and I provided screenshots as proof of me uploading the card into my fathers account. After a back and forth which seemed to last a week they decided last night that my fathers account was to be closed permanently. My father now has to suffer the consequences of not having an amazon account all because his daughter was trying to load a gift card for him?More importantly- prior to them closing this account, my father already had ******GBP worth of gift card credit on his account from my sister for his birthday in November. Now that they've closed this account he has lost this money on his account. I understand having to verify a card from a different country as I am in the *** and he is in Ireland but the escalation and subsequent closure of his account is just ridiculous. My father is a 3 term Marine vet. All he enjoys doing is ordering items for home improvements on his amazon. I'm filing this complaint to reopen the account, attached evidence I have given to Amazon alongside emails they have sent for this info.
Business Response
Date: 01/19/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 01/19/2024 confirming account reinstatement.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/26/2024
Thank you for your assistance in this matter. We have been informed that our account has been reinstated by Amazon, we are delighted at the outcome and we are grateful for your assistance in this resolution
Many Thanks,
Corthney Carollo
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned some items to Amazon from order ending in xxx5444 and I had paid with gift card for that order. I had few items in the same return label from another order which was paid with credit card.Amazon credited the amount for the items paid with credit card but did not refund for the items paid with gift card. They are asking me to provide govt issued ID to process the refund.If they have received the items, why are they blocking my refund on gift card.
Business Response
Date: 01/03/2024
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted as you weren't refunded for the items returned in Order#**** and when contacted were asked to submit ** proof.

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.
I see that you're now refunded for Order#**** the amount of $106.14 to gift card balance.
The current gift card balance on your account is $1,663.35. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For A-to-z Guarantee Claim for Order 111-4690023-2693836, we got the response from amazon AZ team. Here is their response in quote."Upon checking, we noticed that the item was not shipped on time by Seller. Although, the Seller states that the item was handed over to the shipper on time and the delay in shipment was caused by shipper, there is no specific evidences to this. Furthermore, the item was not delivered within delivery timelines."if you read the tracking message below, you will see this "Fri, Dec 1, 2023, 2:00 PM PSTPackage delayed in transit". the shipper delayed the package there is why buyer opened the az case and you granted him the claim. we did use amazon shipping service so we should be covered by this az claim due to shipper shipping delay.TimeLocationEvent Details Fri, Dec 15, 2023, 8:38 AM PSTPackage delivered.Fri, Dec 15, 2023, 3:10 AM PSTPackage is out for delivery.Fri, Dec 15, 2023, 12:15 AM PSTPackage arrived at a carrier facility.Thu, Dec 14, 2023, 3:21 PM PSTPackage arrived at a carrier facility.Sat, Dec 9, 2023, 10:42 AM PSTPackage arrived at a carrier facility.Mon, Dec 4, 2023, 5:54 AM PSTPackage left the carrier facility.Sun, Dec 3, 2023, 5:22 PM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:00 PM PSTPackage delayed in transit Fri, Dec 1, 2023, 4:04 AM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:49 AM PSTPackage arrived at a carrier facility.Mon, Nov 27, 2023, 11:11 AM PSTCarrier received the package.Fri, Nov 24, 2023, 3:15 PM PSTCarrier picked up the package.
Business Response
Date: 01/08/2024
Hello,
We have reviewed the issue filed for the Order and noticed that the Seller was debited for the Claim amount.
Upon checking, we noticed that the item was not shipped on time by Seller. Although, the Seller states that the item was handed over to the shipper on time and the delay in shipment was caused by shipper, there is no specific evidences to this. Furthermore, the item was not delivered within delivery timelines.
Although we understand seller position, we stand by our decision.
Sincerely,
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/************** account was locked on 2nd JAN ****, may you please help me to unlock? Thank you very much. Best regards, GONG
Business Response
Date: 01/18/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/18/2023.
Sincerely,
***
Amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.