Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,652 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has requested to provide my ID/personal information to evaluate a refund. I was therefore urged to provide photographs of my national ID. This information was further shared with a third party. I consider this a breach of my privacy.The charge was covered by a gift card.ORDER PLACED November 27, 2023 SHIP TO ******************* ORDER # ***-2944898-7051401 View order details View invoice Delivered December 1 Your package was left near the front door or porch.CZUR Shine 800A3 Surface Pro Professional Document Scanner, 8MP Document Camera + Working Surface, A3 Book Scanner for Computer/Laptop, 180+ Languages OCR, Fast Scan 1s/Page, for PC/Mac CZUR Shine 800A3 Surface Pro Professional Document Scanner, 8MP Document Camera + Working Surface, A3 Book Scanner for Computer/Laptop, 180+ Languages OCR, Fast Scan 1s/Page, for PC/Mac Return or replace items: Eligible through January
Business Response
Date: 02/13/2024
Hello Jano,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Business Response
Date: 02/13/2024
Hello Jano,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that a full refund has already been issued on February 9, ****. I Hope the issue is already resolved.

We look forward to see you soon.
Initial Complaint
Date:01/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact with Amazon.com regarding the issue with fraud on my Amazon.com account. Somebody else gained unauthorized access to the account back in June, July, August and September for the Razor gold gift card order. I have disputed the charges with the bank because I have never authorized any of the gift card transaction of the Razor gold gift card back in June, July, August and September. The bank resolved the dispute in my favor and it already has been closed out, but Amazon.com continues to bill me for the items that I have never authorized. Amazon.com would resolve my claim in my favor back in August. Amazon.com continues to bill me on charges that I have never made in December after I placed multiple orders of the razor gold gift cards even though I have authorized the transaction of the razor gold gift card in December and not back in June, July, August, and September where somebody else gained unauthorized access to the account. I changed my password and still Amazon.com insist on a payment even though I have never authorized the transaction and Amazon continues to charge me even though the transaction was already resolved in my favor bank and Amazon back in August. Amazon continues to go back in time to charge me even though the dispute was resolved and closed out by the bank in my favor. Amazon continues to insist that the dispute that I made by Amazon is still open even though the dispute was already closed out by the bank because I have gotten written letter by the bank indicating that the dispute was already closed out in my favor. Amazon still does not stop looking back because they continue to look back in the summer even though it is the past. I have never authorized $8,700 from Amazon. I would like this account reinstated and not look back in the past that was a long time ago because Amazon is engaging in deceptive business practice. That is all what Amazon cares about.
Business Response
Date: 01/28/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/28/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28, 2023, my package, Item# ORDER # ***-3265665-2877808, was mistakenly delivered to the wrong address. Despite paying $178.19, the item was left on the first floor instead of my residence on the 3rd floor, requiring me to carry the heavy package up four flights of stairs. Upon contacting Amazon to address the issue, I filed a complaint and was offered a $30.00 promotional certificate, valid only for eligible items sold and shipped by Amazon.com.Unsatisfied with the offered resolution, I called again and spoke with Mosa (I.D# *****), expressing my inability to find a suitable item among those sold and shipped by Amazon to utilize the promotional certificate. Despite my concerns, she stated that there was nothing else they could do. As a conscientious consumer, I find it unacceptable that, in cases where Amazon's drivers deliver to the wrong address, I am only offered a limited promotional certificate.I firmly believe that, as a remedy for the inconvenience caused and the fact that my purchase was not an Amazon item nor shipped by Amazon, I should either receive a gift card with the corresponding value or have the amount refunded to my card. I urge Amazon to reconsider and provide a more equitable solution to this issue, as I value my relationship as a customer who regularly spends with the company.
Business Response
Date: 01/08/2024
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you have had with the delivery of your recent order. We'll investigate further and make sure this doesn't happen again.

I've researched and confirm that the promotional credit was already used on the following order.
Order ID: *******************
LUXE WEAVERS *************;Collection **** Brown 5x7 Modern **** Geometric Area Rug

Thanks for your understanding.
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item using my account. The item sent was not the item I ordered. I returned the item for a refund on the same credit card that I purchased the item with that is also linked to my account. ********************** is telling me that I need to submit a government ** to get a refund. I did not need an ** to open the ********************** account nor have I ever needed one to make purchases or returns in the past. The fact that they are holding my money hostage until I provide ** is concerning. I do not feel comfortable submitting it and it hardly seems necessary when the money is getting refunded to the card that the item was purchased with. They refuse to provide an explanation why they need the ** and disconnected both my chat and phone call when I asked for a justification. It seems very sketchy. I just want my money back
Business Response
Date: 01/09/2024
Hello,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Customer Answer
Date: 01/13/2024

Complaint: 21109205

I am rejecting this response because: With all of the online identity theft, I will not be submitting my ID to **********************. I have had this account for years and I have an email and a cell phone number associated with it. You can verify my account via those methods. That is why companies have the 2-step verification process, because it is secure. Additionally, I am requesting a refund to the same credit card that the purchase was made on (that is also associated with my account) for an incorrect item that was sent to me. I dont understand what suspicious activity Amazon is claiming with my account. Why do they disconnect my communication immediately every time I inquire? If youre not going to refund my money than at least have the decency to send the CORRECT item that I originally ordered. You cant keep both!

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I'm *********************************, Co-CEO of ****** Pop. We're facing unresolved challenges with our Amazon seller account since August 16, 2023. Starting sales in November 2022, we were approved to sell Philips products by February 2023 (case #***********), supported by ******* invoices.Sales growth led to a potential expansion into ******, discussed with Amazon's ***********************************. However, issues arose when Amazon requested Philips product invoices, leading to an accidental oversight and suspension of our listings in August 2023.Despite ***********'s assurances, reactivation has been delayed with inconsistent information and limited support. An Amazon error with our email address compounded these issues. Our repeated compliance efforts have been met with minimal assistance, and communication ceased in late September 2023.Our compliance with Amazon's policies and high customer satisfaction are evidenced by our sales history. The issue centers on a negligible percentage of returns marked as defective. This prolonged situation impacts our revenue and wastes resources, especially during a recession.We seek BBB's help in resolving this critical matter with Amazon to ensure our continued success on the platform.Thank you for your assistance.Sincerely,********************************* Co-Chief Executive Officer ****** Pop
Business Response
Date: 01/10/2024
Hello,
We have reviewed the sellers account and we are unable to approve the seller for the brand Philips.
We are unable to provide information on our investigation methods.
Sincerely,
Amazon.com
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A family member purchased a gift. I returned the gift to Amazon for a gift credit along with another item. They received both items the same day and issued credit for one of the items, but not the other. I called customer service and was told it would take another 7 days to refund. Called back again and was told by a different supervisor that it would take 14 to 30 days. I called back again and was told it would take 10 to 14 days to issue the refund. No one can seem to be on the same page about the refund timeframe. Every time I asked for my call to be escalated, I was told that person was the highest there and that the call would not be escalated any further and then the person would hang up on me. Th customer service behavior is unacceptable and I want my money back. Sadly, I'd rather my mom get her money back than it go back to Amazon as a gift card.
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Here I request you to please reply to this email with the order number so that I can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024
Order Number is 113-8281322-9366611

The item in question was a gift item from my family member and I did not order it myself. So it will not be associated with my account. However it was a gift return, so the credit is going back to my account.
Business Response
Date: 01/17/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund has been processed for the order of amount $69.69 and It should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If the problem is with a different order number I request you to please reply to this email with the order details so that I can review it further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the computer (laptop) purchased from Amazon from a third-party seller. The Amazon order number is: 113-4202258-9417046. I returned this item well before the timeframe for the return. When I received the return today, it was for $971 out of $1128.70. That's roughly 15% of the item cost. According to Amazon's return policy, they could charge up to a 15% restocking fee if the item was not returned in a usable condition with all original packaging, accessories, and literature to which it was returned! It was packaged extremely carefully as it is a laptop computer. Their return policy is vague at best, and it did not explain why I was charged a 15% restocking fee! 15% was the maximum restocking fee that could have been charged, which would be like returning an item in an unsatisfactory condition, including not in its original packaging.I want two things. I want Amazon to reduce or eliminate the restocking fee as I complied completely with their instructions, and I want them to show me proof that my item was not returned according to their requirements. When you are dealing with millions of customers and millions of items returned, it is very easy to confuse items between customers, and I suspect this is what happened in my case. They got my perfectly packaged and returned item confused with somebody else's!In their policy, they need to offer proof of their return resolution. If they can take pictures of packages left on your porch, they can also take pictures of items you return when the box is opened. While I understand it is a large chunk of Amazon's profits to do returns, it is also part of their business to do returns! I have submitted documents showing the original transaction invoice, the Amazon return policy about computers and electronics, and what I received back in return without an explanation of why it was so drastically reduced!
Business Response
Date: 01/25/2024
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the restocking fee applied on the item returned in the order ending in #****.
To help you with this, I've worked with our internal partner team on your request and was informed as the return was received in the unsellable condition, a restocking fee was deducted from the refund total at the time of return processing.

Further, we are unable to refund the restocking fee deducted on the order. In this case, we can make an exception to apply a gift card balance to your account for the amount of $157.49. This gift card balance can be used to place any orders on our website irrespective of the seller.

To learn more about using your gift card, visit our Help pages:

**********************************

Kindly reply back to this email with your acceptance for the gift card balance so that we can apply the gift card balance to your account and confirm.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 02/02/2024
I did not personally receive an email from Amazon until reading it in your response to me from the seller which I received today! I will except the gift card in the amount stated by the seller but there's no way I can respond in the positive without receiving a direct email from them on the subject!
Business Response
Date: 02/04/2024
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process of the item returned from the order #***-4202258-9417046.

To help you with this, I've worked with our internal partner team on your request but as the item has arrived in the unsellable condition, a restocking fee was deducted from the refund total at the time of return processing.

Further, we are unable to refund the restocking fee deducted on the order. In this case, as an exception, I've applied $157.49 in the form of Amazon gift card balance to your account. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order.

To learn more about using your gift card, visit our Help pages:

**********************************

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 02/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Some time ago Amazon placed restrictions on my account claiming unusual review activity. Despite asking for more details or explanation no reasoning was provided. A short time later reviews for any product I had made were also deleted. Again no explanation was provided. It seams this was part of a larger attempt to combat bots and fake reviewers on the site however I am very much a real person and requested a manual review of my account. I received automating messages this would not be done and that I may not receive any further replies. I let the matter go for a while and waiting to reengage later once whatever crack down they were trying to perform had completed. In the following months I discovered the the restrictions on my account are much wider than just reviews. I'm unable to review sellers or products but also unable to even post questions to product pages, ask compatibility questions etc. All I can do if purchase products and if they don't work or aren't compatible return them. non of these restrictions appear in line with or related to the automated messages I received when my account was first restricted. I recently reached out to their customer service again explaining the entire previous situation as well as the additional restrictions I received which in turn lead to more product returns which I normally prefer to avoid. I received no response so I sent several follow up requests begging that some actual person look into this situation as it appears everything thus far was automated. No response to anything. I'm not a bot I'm a real paying customer, have **********************, and entire amazon household setup, own and use several echo and fire products, and even the Amazon credit card and have purchases over $100,000 in products form my account alone since it was opened. I feel I deserver to be treated as a real person not as some internet bot and that the restrictions on my account are unreasonable and prevent me from fully using the service I pay for.
Business Response
Date: 01/08/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the reviews deleted from your account. I've escalated this issue to our appropriate teams and requested them to look into this on priority. I'll get back to you within 3-5 business days.

Thanks for your understanding.
Customer Answer
Date: 01/14/2024

Complaint: 21108921

I am rejecting this response because: despite the claim no one from Amazon has attempted to contact me. I waited the full 5 days they said it may take for someone to get back to me. I also re-reviewed my inbox and spam folders to ensure no emails were ever sent to me. Additionally I have no voicemail or other record of communication attempts. It appears this may have only been offered it in hopes that by waiting for the promised repay I may miss the timeframe to report this failure back to BBB. This deceitful promise only adds to the overall dismissive attitude Amazon has with their customers and the disrespect I sited above.
All I was asking for is to be treated decently and not like some computer bot but it appears completely impossible to get any actual customer service or legitimate response from Amazon even for a basic request like this which would cost the company absolutely nothing. I would still like to discuss removing the unexplained restrictions from my account if possible but as of this time I cant accept the response since no attempt to contact me was actually made.
I had hope but not Im just very disappointed.

Sincerely,

***************************
Business Response
Date: 01/26/2024
Hello,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm still following up with our reviews team. I'll get back to you as soon as I get a reply from them.
We hope to see you again soon!
Customer Answer
Date: 02/02/2024

Complaint: 21108921

I am rejecting this response because:
While an appreciate a second promise to look into this and reply it's once again been 7 days so I need to respond to keep the case open. I just confirmed and I still have yet to be contacted by Amazon on this matter. I have several standards communications, shipping notifications etc but no response to this issue at all. This puts at at 2 weeks total without a real response let alone resolution. I hope there eventually is a follow up for for now this remains unresolved.

Sincerely,

***************************
Business Response
Date: 02/10/2024
Hello,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have noticed unusual reviewing, rating, and/or voting activity associated with this account and determined that the ban is valid; and the account will remain banned. Based on the nature of our work, we are unable to provide any additional information regarding our investigation.

Thanks for your understanding.
Customer Answer
Date: 02/11/2024

Complaint: 21108921

I am rejecting this response because: while the original ban may have had justification its the scope, scale and duration that is unreasonable. It seams that a lifetime ban of all community engagement (reviews, questions, seller inquiries etc.) based solely on a brief period of unusual activity is an excessive response especially for a good customer of multiple products and subscriptions for well over a decade without issue.
It was my hope that someone from Amazon would look at this situation more holistically and see its not a reasonable response rather than continue to provide canned answers referring to a brief time of unusual activity.

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accepted a return for an Apple Watch. It was shipped back and received by Amazon on 12/1/2023 The refund was supposed to be received on 12/17. Then changes to 12/22, then to 12/25 and then to 1/5 Now Amazon is refusing to refund the amount for returned order and forcing me to upload a copy of my ** to their systems. This is a violation of privacy as well as bait and switch. The customer is not told about the ** policy when they place an order Ordered on November 11, 2023 Order# ***-5796427-0340258 Amount $384.25
Business Response
Date: 01/09/2024
Hello Amit,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked the returns information and see that the main watch was missing in the return. We received only the charger and the band. As a reason, our returns center didn't issue refund.

However, I see that ID was requested and an email was sent to you. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned the item on the 11th, was given a "time frame" on when my refund would be credited, then fully refunded, but Amazon has kept updating that "time frame" and I'm worried I'm just not getting my money back at this point. I was also told by one representative that my refund would be in my account 3-5 days after the 2nd of January, and now they're saying potentially on the 12th. The fact that Amazon's representatives can't stay on the same page shows a very severe disconnect between whatever "management" they have and the underpaid Amazon employee.
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Here I request you to please reply to this email with the order number so that I can review this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024
112-9913506-9021028 is the order number, and I did also respond to an email that Amazon sent me requesting the order number as well.
Business Response
Date: 01/11/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the return is not yet processed for the order.

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by January 17,2024 please write back so we can find out what happened.

You can track your return on its way back to us here:

***************************************************************************

I hope this information helps! We look forward to seeing you again soon.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
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