Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,651 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Amazon Seller Central for unjustly deactivating my seller account, "Dasamilah Products LLC," on October 31, 2023. The deactivation was based on an erroneous claim of association with another account, "Jz Tallac Towers," which I vehemently deny.I am the sole owner of Dasamilah Products LLC, and I have not operated any other seller account, used third-party services, or hired employees for Amazon activities. Despite submitting a notarized affidavit and legal documents, Amazon rejected my appeal without sufficient justification.To disprove the alleged connection, I contacted the other seller, reviewed their account, and found no trace of my information. Screenshots were submitted, but Amazon denied the appeal, ignoring concrete evidence.This unjust deactivation has caused financial losses and damage to my reputation. I request the BBB's assistance in urging Amazon to review this decision, considering the evidence and reinstating my seller account.Thank you for your prompt attention to this matter.
Business Response
Date: 01/09/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 1/9/2024.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a ********* filter, part #*******AA, on January 1, ****. I received a box from Amazon, which was 81" x ****" x 5." I was unsure what it was in such a large box, but when I opened it, there I found the ********* filter I ordered. This filter is in a thin, retail cardboard box that's only 4" x 3..75" x ****." This filter is for the 6.4L/392 Hemi engine and is it's not the smallest or lightest weighted filter. The filter's box looked rough - there was NO packing in the large box to protect it. This is not the first rodeo I've had with Amazon over this issue. The first ones I had ordered were shipped in a plastic mailing bag. I just do not understand why this company doesn't understand how to pack a product to give it adequate protection from shipping damage. It's not rocket science. I've received refunds, but that's not getting me the filter at a good, competitive price. When I've called Amazon previously, they gave me promises that the issue would be reviewed and corrected. They corrected this issue only once and then continued to send the filters in either the plastic mailing bags or much larger boxes with no packing materials to protect the filter.The other issue with this filter order is that I am confident this filter is used. The retail cardboard box in which it is sold has an unreasonable amount of what appears to be shelf wear and is missing the round, plastic protective cover that goes over the open end of the filter. The plastic bag that covers the filter in its retail box, is also unusually wrinkled.
Business Response
Date: 01/08/2024
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and couldn't find any information using the email address provided in the complaint. I would request you to please help me with the order number so that I can help you.

If the customer service already helped you, please ignore this email.

We look forward to wee you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/09/2024
I attempted to enter a review of the filter on Amazon and received the following in red font:
We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email ***************************************.
I've emailed *************************************** as directed but received no response.

Business Response
Date: 01/11/2024
Hello,

I've issued a refund of $25.00 towards the filter. You can place a new order.

Regarding the review, please help me with the screenshot of the error so that I can check with the community team. I would also request you to please try to review some other item which you have received recently to see if its an error for all the items or this specific item.

I'm sorry once again for the inconvenience this has caused.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 01/16/2024
I have not seen a refund. To what account was it refunded?
Business Response
Date: 01/26/2024
Hello,

As per your email sent from a different email address, you can check the refund of $25.00 using the link below:

***********************************************************************************

Its the store card on your account to which the refund was issued.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 02/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered one **** laptop and ******* stethoscope from Amazon using 250 dollars gift card balance and rest 84 dollars from credit card which from a *********** bank. After that my account was put on hold for suspicious payments activity. I reached out to customer service number of times and submitted my documents like US State ID, Passport, credit card billing statement, photo of gift card etc but still the account specialist choose to close my account. Currently I dont have access to my account. Each time different person says different things to me. I asked them to communicate with an account specialist to solve my issue & I was told that someone will call me from Amazon but that never happened. Now after submitting all the documents to verify the ownership of payment my account is closed and I have 250 dollars gift card balance that I cant use.
Business Response
Date: 01/22/2024
Hello *********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the issues you've had with your account.

On checking, I see that your account is now reinstated. You can now sign in and place orders.

Regarding gift card balance, I see that you've used the balance to place orders. You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November I purchased an Amazon Fire tablet as a Christmas present for my child. It was on sale and I purchased it for ~$75. She opened the box on Christmas and the tablet was broken. The screen was completely cracked. My child was upset, disappointed, and crying. I purchased a new Amazon Fire tablet, however, the initial tablet was no longer available and I had to buy a more expensive one ~$143 (also on sale). On 12/26 I called Amazon and let them know what happened and the rep told me that to make it right Amazon will honor the initial tablet price. The rep explained that whenever I receive the new device to call ********************** and to request the difference ~$68, which will be refunded to me. The rep also said that shes annotating my account to reflect our conversation. The tablet arrived 01/04/2024. I called Amazon on 01/06/2024 to fu and make the agreed upon request. I spoke to 4 different reps over the span of 1.5hrs. Each person I was transferred to asked me the same questions as though the previous rep ***** explained the situation to the following rep. *********** I was transferred to the supervisor who was rude and short with me. She would only give me a credit for $55, which isnt even the total difference. Moreover, she refused to refund what was initially indicated in the very first conversation. Additionally, I requested that if they are only willing to give me a credit back that the amount should be higher because I dont want credit, that wasnt the agreement, and the call was unreasonably frustrating and long. Regardless if they refund to my original payment method or if they only give a credit, I still think its fair to be compensated for the time consuming call and to had of deal with a convoluted system for something that should have been extremely simple. *********** I agreed to the credit but only because the call was taking up too much of my time and the supervisor was very difficult to deal with. I dont believe the issue is resolved.
Business Response
Date: 01/09/2024
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order. We regret we let you down on the occasion.

While I am unable to issue additional credits, I have issued refund of $68.00 to your original payment method. You will see the refund in 5 business days. You will receive an email once the processing is complete from our end.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:01/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone has hacked my Amazon account and made a purchase of $349.99 gift cards. I immediately contacted the customer service to report this fraudulent activity and also called my bank to stop the transaction. However, Amazon has deactivated my account and is demanding that I pay for the gift cards before they reactivate it. This is unacceptable as I am not responsible for this unauthorized purchase and Amazon is not being helpful in resolving this issue. Despite my attempts to get my account reactivated, it is still deactivated and I am extremely frustrated with the lack of assistance from Amazon.
Business Response
Date: 02/07/2024
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2/8/2024.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went through and ordered some stuff from Amazon on Dec.23rd while having a gift card balance of $25. The order was well over that $25 so I used my Amazon credit card to pay for the rest. I then add a $50 gift card on the Dec.28th. Once I added the balance of $50 onto my gift card I noticed that, that balance was used for the order on the 23rd. I did not tell Amazon to use that $50 from the 28th. Where did that money come from? Nearly impossible to get someone to chat with or to talk to. After finding a phone number, and waiting I got hung up on when the issue got escalated. Bad customer service.
Business Response
Date: 01/08/2024
Hello,
I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I see the order was split into 4 shipments. When you select Gift card as the payment method, we first charge your gift card and the remaining amount will be charged to your selected card. In this case, at the time of shipping your last shipment, gift card balance was available in your account. For this reason, gift card balance was deducted from this order. Going forward, I'd suggest you to add a new gift card only once the complete order is shipped from our end.

You can view your balance and usage history in Your Account here:

*************************************************

Thanks for your understanding.

Customer Answer
Date: 01/09/2024

Thank you for the clarification! I think this procc should be made clearer on the website but does make sense.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are charges on the account that are not mines. I spoke to 5 representatives and they refuse to issue credit to amazon account.
Business Response
Date: 01/20/2024
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the charges on your account.

I would request you to please dispute the charges with the bank so that they can help you further in this case.

If you are referring any unauthorized orders on your account, please help us with the order numbers using your account email address and we will be happy to help.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is asking me to upload my drivers license to validate me and is refusing to issue me a refund on 2 items. That cost quite a bit. It has been 3 weeks. I just spoke with the customer service multiple times and no one will help. I should not have to upload my identification for them to refund the original method of payment. They have hung up on me 3 times and put me on hold forever. Both these orders were sold and shipped by Amazon. Not a 3rd party vendor. Order 114-5393936-1798656 Amount $340.10 Order 114-0171343-4592252 Amount: $370.70
Business Response
Date: 01/08/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Customer Answer
Date: 01/09/2024

Complaint: 21109350

I am rejecting this response because:
There have been thousands of complaints from other Amazon members! Amazon is committing fraudulent practices. They are refusing a refund to the ORIGINAL METHOD OF PAYMENT. Making customers junk through hoops, making excuses and asking for ID and forms to be filled out for a return. Then they DO NOT issue a refund, and Amazon keeps the item you returned as well. They are implying fraudulent tactics because they hold your return till past the reliable return period. Then say, it is past the period or you did not submit proper documentation!
There is already a class action lawsuit in progress for this exact matter.
REFUND MY ORIGINAL METHOD OF PAYMENT IMMEDIATELY!
***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-9292595-4564245 on Amazon's website. I did the "prime try before you buy" for 3 pairs of ****** shoes. Amazon's policy is to order items, you get to try them for 7 days and you will be billed for what you do not return within those 7 days. I ordered the shoes 11/3/23, I received them 11/6/23, I returned all 3 shoes on 11/9/23 using a QR code at the *** Store which Amazon provided. I also got a receipt for the return. I called Amazon on 12/2/23, 12/12/23, and 12/27/23 asking Amazon to confirm they received this return so I would not be billed. Amazon kept saying to call back and or ask *** to confirm receipt. I explained I already have a receipt, but I also went back to the *** store to ask for another receipt. *** said they had nothing more they could give me. On 1/6/24 I saw that Amazon charged me on 1/4/24 for the order. I called Amazon for a 4th time on 1/6/24 and Amazon told me they can't see the item was scanned returned and the order was more than 30 days old so they won't refund me. I explained I was billed 2 days ago, called them 3x in the past month to get Amazon to confirm the return. I tried talking to a supervisor who said the same, I asked for another supervisor and he (****) said he couldn't transfer me and I had to call back.
Customer Answer
Date: 01/07/2024
I have screen shots of Amazon's website showing that Amazon acknowledged these returns were scanned by *** and in transit back to Amazon. Amazon told me on the phone that they do not have confirmation the items were scanned by ***. I also took a screen shot of the ** code that was given to me by Amazon to have scanned by ***.
Business Response
Date: 01/09/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-9292595-4564245 regarding charge made for your try before you buy purchase.

Based on order details and return tracking information, we can see the items are not marked as returned and there is no return tacking information.

As the items not returned to fulfillment center on time you were charged. I request you to contact the carrier to get the tracking updated and to get complete information.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21109321

I am rejecting this response because: On 12/15/23 I already went to the *** store where I dropped off the package and they said there was nothing they could do to update the tracking information and there was no information they could provide me to show me it was dropped off. I then asked them to scan the ** code again and it scanned as if it had not been dropped off. We know it was dropped off because I had the receipt showing it was dropped off and I have the screen shot showing Amazon labeled it as "in transit" on its website. I have 3 orders that have been "in transit since 11/9/23 where I have been trying to get Amazon to label as returned so I don't get charged for them so I asked *** to scan one more ** code of these and it again scanned as if the ** code was not used. *** said packages can get stuck together and never get scanned received by the receiving entity and that *** be what has happened. Because I have called Amazon 4 times to try to resolve and gone to the *** store to try to resolve to no avail, please let me know what more I need to do. I will say, this is happening with 4 orders total, one of which Amazon did refund me, 2 of which they told me on 12/2 that they see the items are at their facility they just didn't label them as returned yet but not to worry that I won't get charged for them, but I am not convinced.

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a gift card on christmas. I believe it was purchased on 12/14/23. I activated it at the end of December 2023. I was able to add it to my Amazon account without issue. On 1/5/23, I tried to use an amazon prime video credit to get a movie (***************** 4). Instead of the credit being used, my gift card was charged ****. I reached out to chat support for help (I did not want to use the gift card, I just wanted to use the credit). The agent advised me they were refunding the first attempt and asked me to try again. I tried to use the credit again (by clicking the link in the email I received) but it charged my gift card again. ******* refunded again and asked me to try one more time. Same issue the third time, with a third refund. ******* then said they would block the gift card so we could force the credit to be used instead. But this time, I was asked to add a payment method instead of the credit being used. So we gave up and ******* said they would unblock the card and all the refunds should reflect within 2-3 hours on the gift card. They said I could get the movie with the gift card after the balance updated to reflect the refunds and then they would just refund me for my troubles. Several hours later on 1/5/24, I noticed the gift card balance was still ****. I wanted to get the movie and also make a purchase before my prime expired so I contacted support again. This time I got a very disagreeable agent who told me I should have the refunds within 2-3 hours. I tried to explain the gift card still says the balance is pending. But she told me it is not, even though I am looking at it. It had also already been more than 3 hours since working with the first rep. ** the time of writing this, it has been over 24 hours and the gift card balance is still 0. I tried contacting support via chat one more time today and have been transferred 3 or 4 times as each agent doesn't know what to do - they just abruptly send me away to the "right department"
Business Response
Date: 01/20/2024
Hello Pea,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the gift card balance is back in your account. I would request you to please add the payment method and try to sign up for the Prime Video.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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