Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,643 total complaints in the last 3 years.
22,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon account and I bought products for myself and my family. I tried to submit some reviews but they always said that my reviews didn't follow the community guidelines and blocked the review edition. I read the community guide and I didn't broke any rules. This company only wants reviews for their own products. If the consumer writes a good review for another seller that have similar products them Amazon they block or does not accept the reviews I attached the reviews I wrote to proff that I didn't broke any rule. This is unfair and violates my rights and also is unfair to the sellers. I tried to contact them multiple times but I only get automated answers.
Business Response
Date: 01/09/2024
Hello ,

We removed one or more of your recent customer reviews because we have noticed some unusual reviewing activity on this account. We are unable to provide information on our investigation methods.
Thanks,
Amazon Review Moderation team
Customer Answer
Date: 01/10/2024

Complaint: 21110096

I am rejecting this response because: they rejected all the reviews I made without any explanation and the only answers they Sent is the automatic response

Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there, My name is *********************, and I'm writing to address a concerning issue I've encountered with Amazon US with regards to my gift card balance, which has caused significant inconvenience.Before Dec. 23, 2023, my gift card balance stood at $1,050 (please verify this with Amazon as I do not have access to the gift card balance activities). As a resident of *****, accessing amazon.com has posed challenges for me. Consequently, I reached out to one of their online associates on Dec. 23 to inquire about the possibility of a full refund credited to my credit card due to these accessibility issues. At that time, I was assured of a positive resolution, with the associate confirming the refund process and the estimated timeline of 5-7 business days for the funds to reflect in my bank account.Regrettably, subsequent to the resolution, my gift card balance disappeared entirely - not knowing what they'd done with my balance from the backend. Despite thorough checks, I have been unable to locate the refunded amount either in my bank account or within my ********************** gift card balance.Then on Jan 3, I engaged with another associate, ******, who clarified that there had been a misunderstanding regarding Amazon's policy on refunding gift card balances. Amazon does not do gift card balance refund anymore, and she felt sorry for what had happened but could not offer any other resolutions. I understand and respect Amazon's policy regarding non-refundability in this context. However, I urgently request the restoration of my funds to my Amazon gift card balance. Unfortunately, I am unable to track the activity within my gift card balance from my end. Therefore, I kindly request your assistance in urging possible investigation to ascertain what transpired with my balance. And I need my money back to my gift card balance ASAP! For your reference, I have attached the chat history with various associates since the inception of this issue.
Customer Answer
Date: 01/07/2024
Forgot to mention - my Amazon account being affected: *******************
Cheers,
Business Response
Date: 01/09/2024
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the gift cards.

I see that the gift cards were unredeemed from the account. Which means if you have the claim codes, you can still use them by redeeming them again in the account. I would like to know if you still have the cards so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request your assistance in settling a case with Amazon regarding the closure of my account. On November 28, 2023, I received a notification from Amazon stating that my account was closed due to a violation of the gift card policy. Since then, I have sent multiple emails to Amazon with a written explanation letter, a few supporting documents, and a proposed solution. (I have attached these emails). Unfortunately, I have not received any response from Amazon as of now.If there is indeed a problem with any gift cards I claimed, I am willing to cooperate and agreed to void those cards. However, I am frustrated by the lack of response from Amazon and the inability to continue to use Amazon products which require an Amazon account to enable. Therefore, I would like to request the option to return these unusable Amazon products. Additionally, I would like to request a refund for my Prime membership, which I renewed in last November.I would greatly appreciate your assistance in discussing and resolving this matter with Amazon. Thank you for your time and attention to this matter.
Customer Answer
Date: 01/24/2024
I am writing to request Amazon to support the product replacement. I was no longer able to access my account so the order information cannot be retrieved. I seem to remember the purchase was made in Nov at Amazon.com. The order was a pair of snow boots for my daughter. Brand name is DREAMAPIRS. She did not get chance to wear it until recently the snow came to our area. We found out 2 boots are in different size. Please see the pictures I sent. Since my Amazon account is on hold, the customer service cannot help out either unless account specialist team steps in. I understand the account onhold for some reason requires more investigation. But anyone who paid but received defect goods should be eligible to ask merchant for correction. Amazon cannot help them escape responsibility. I request to re-ship the correct size, which is 5.
Business Response
Date: 02/05/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===============
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Bought pots and pans 12/27/2023 -Amazon said they delivered 01/02/2024 -There was no delivery photo attached although there was for every other parcel in this order -live chatted Amazon 01/03/2024 to state my package wasnt delivered when I got home -called Amazon 01/04/2024 they stated I need to make a police report which I tried to fight due to my busy schedule -went to local police 01/04/2024 -submitted my statement to Amazon that same night -Amazon denied my statement stating it was invalid -called amazing 01/05/2024 customer service representative stated I need a police report and not a witness statement even though I had a case number and officers signature -supervisor came into call and called local police to see if I gave my statement in which they verified that I did make a report -stated that they will not do anything for me -01/05/2024 police called me to inform me the investigation is closed and there were no leads -01/05/2024 I made a dispute to my credit card company
Business Response
Date: 01/11/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6672866-1257008 regarding refund for the item.

Based on investigation, the concern team were unable to validate the report with the police department. Requesting you to contact customer service team and provide the filed Police Report in pdf or scanned copy.

Once you submitted they will review and check for option. Once 2-March-2024 passes, the team will no longer able to assist.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a product its called Armra its powder packets that you ingest daily, the are not sealed correctly possibly tampered with, or defect by manufacturer, sent amazon picture they will not replace product
Business Response
Date: 01/10/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I understand the item was damaged in transit. I've researched and see a full refund of $49.99 was already issued to your **** card. You'll see the refund on your statement within 3-5 business days.

You're welcome to dispose of the item at your convenience.

We hope to see you again soon!
Customer Answer
Date: 01/17/2024
Refund has been issued thank you
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's sales practice of pushing prime membership has gotten out of control. Every order I made in the past, I have been silently and creepily asked to include prime default so it takes me a very careful eye to reject. Today's order 1/7/2023, took more than 10+ minutes to figure out how to reject prime solitation because remove button was extremely small and put on my unnoticeable place. I request, prime not included in future orders by default and reimbursement of 2000$ of dollar of sale due to inconvenience incurred by relentless prime solitation in the past.
Business Response
Date: 01/09/2024
Hello Guyen,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the pop up you are getting while placing the order at check out page regard prime subscription.

I see that your account is eligible for 30 day free prime trial and hence the subscription is highlighted so that you could avail the benefits of our Prime subscription for free during the 30 day period.

However, if you wish not to subscribe to our Prime subscription, you can always remove / opt out of the Prime option at the check out page.

Further, we don't have any control over to get the option removed at the check out page.

However, I'll take this feedback and forward it to our concern team for review so that they will check for any possible options. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Further, we won't be able to apply or refund $2000 as requested as there isn't any charges made on your account for ********************** and the subscription on your account was cancelled in April 2022.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Complaint: 21109940

I am rejecting this response because none of the complaints are addressed. I also they are evading because it is not popup rather it makes it extremely difficult or impossible to not order without prime. So my response is amazon, dont ******** me on this!

Sincerely,

*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a playpen for my animal. I decided that I needed to cancel the order because I could not afford the item at this time. I tried to cancel two times on my own through the app and was unable. I contacted customer service. They stated that they could not cancel it at this point even though it had not shipped out. This is putting a hardship on me. I spoke with them about the issue and they gave me no resolution. Just basically told me that I was going to have to wait and return it to get the money back or refuse the item still having to wait to get my money returned. I should be able to cancel an item at any time and get my money refunded as soon as its canceled. Also, as you can see from the screenshot it hasnt even shipped out!
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that the refund has now been processed for the order and it should reflect into your account within 3-5 business days rom now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14, 2023 I purchased a *** Ryzen 9 5900X for school work. Upon receiving it I noticed I received the wrong item and the box appeared to be tampered with. I then requested a refund for the full amount of $325.15 and promptly sent back the item. It is 1/6/24 and there has been no update and the date for a refund continues to be pushed back. After talking to customer service mutiple times they stated "we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement". I find this very intrusive yet I still submitted my ID. They are holding the product and money. order 112-7649196-3177011
Business Response
Date: 01/09/2024
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the incorrect processor you have received.

I see that a full refund of $325.15 was issued on Saturday, January 6, ****. The refund should be seen in 5 business days.

I hope the issue is now resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on Amazon through a 3rd party seller called Egyptian Aritisans. They were for a pair of vintage-style *********************** sconces intended for a Christmas present for my wife. They arrived in the middle of December, where upon inspection were very poorly constructed and not worth the $299 a piece I had paid for. (Crooked, not flush, dirty.) I sent a message to the seller, and saw no reply. I also saw on the storefront that I had until January 31st to return them, and assumed that-- like all other Amazon orders that I wasn't happy with-- that it would be a hassle-free return. So I submitted a refund request. A couple days later, I went to check the status only to discover that the request was canceled. Through Amazon Chat, I spoke to one customer rep who apologized and told me to keep them and that I would be have a refund credited within the week. This was not the case. Another rep told me 2 weeks. It has been over 2 weeks, and 3 reps on chat later-- who abandoned the chatbox which led me to the 4th-- I was told that I would receive a refund. I asked to have this confirmed via email. They sent me an email confirming that I would be receiving a refund IF the request was approved-- along with telling me to wait yet ANOTHER **** days for a refund. I'm extremely frustrated as each rep apologizes "accepts full responsibility" and gives me the runaround. And on top of this, I did receive a message from the seller yesterday, that explained that I needed to basically bend the metal frames into place by putting it on the floor and basically stepping on it. For $600 items? That's ridiculous! Amazon said they'd send me a return shipping label but instead sent another notification of a refund request. And the seller told me that they would give me a 20% off discount. I just want my money back as these weren't what I expected. I have pics of chat screenshots that tell me to keep them and I'll get a refund and then more that talk about refund requests. Enough!
Customer Answer
Date: 01/08/2024
Looking at the complaint, I did noticed that there wasn't an order number attached. It is for ORDER # 111-9954718-5844218. Enclosed are more photos of the poor quality. Bottom caging of both are crooked. 'Brass' bar on one slopes upward towards the front, where the other comes out straight. (You do not want to spend $600 and have the seller suggest "You can place the light on the ground and push the tip to flush the light with the ground to make it straight.") Wires are poking out which have scratched both my wife and I upon initially removing them from their box. And requesting a refund-- which their storefront clearly says is eligible until January 31st-- shouldn't be difficult. Instead I am replied with "Could we offer you a 20 percent refund and you can keep the item?" I don't want a $120 off discount for poor quality. I want my money back because what I got wasn't what was shown. (Added photos depict over 1" gap where they are not flush to the wall, crude wiring attachment-- with ends poking out, crooked caging, 'brass' bands at bottom that are crooked, the frames that are crooked and lop-sided.
Business Response
Date: 01/10/2024
Hello,

A full refund for the claim amount was issued to the payment method used to place the order 111-9954718-5844218.
-- Refund Date: January 9, ****
-- Refund amount: $598.00

Sincerely,
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been on Amazon Chat for 3 + days now & have spoke to 10 cs reps and I keep getting passed on to someone else over and over and over with no resolution.I was supposed to get a refund on two things that I returned in November, there were two rugs and there were two pillow protectors both said they had been delivered to dock and I even gave Amazon reps the tracking number so they could contact UP S. and I've been waiting since November to get my refund and as of 1-6-24 I'm still waiting!!!Today I get notice from *** that one of the two rugs was lost by *** & the other arrived safely to at the dock. ( they were so apologetic and informative and kind ) so I needed to contact Amazon who has a department that deals with lost packages and they would be able to take of it. I I called Amazon and spoke to my 10th and final rep and she was very argumentative, rude and totally dismissed me. Here is the comment I got from her even though losing a package is no fault of mine FROM AMAZON: " I apologize that you haven't received a refund for the item you returned. Since this item wasn't scanned by the carrier, and more than 30 days have passed, we're unable to issue a refund or assist further.Is there anything else I can help you with today?"I have been a customer of ********************** for long time and was just shocked at treatment I recieved!!!Btw, they also are refusing to give me a refund for my pillow protector bc they say I didn't return one of them which per *** is not true.
Business Response
Date: 01/09/2024
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the return.

I've checked the returns information and see that we have received only one quantity instead of two. I would request you to please recheck if you have missed it and return the item back to us for the refund.

Unfortunately we are unable to issue refund in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/09/2024
FROM *** REGARDING LOST RUG

Dear ***,

Thank you for contacting us. Your concern for the parcel is highly understandable. I am sorry that its status got you worried.

I have reviewed the information and the tracking number 1Z9758R77802096502 was not delivered to Amazon, unfortunately it is lost.

In this case, I recommend that you contact Amazon directly to begin the investigation. Tge other package was delivered on 11/17/23 at 07:30 PM at the Dock.

The reason Amazon has to be contacted for this issue is because they have a contract with *** where all the investigation as done internally within their company.if you have any questions about that I will suggest for you to contact Amazon.

I hope this information is helpful,

Regards,

****** P
*** ************* Representative
Customer Answer
Date: 01/09/2024

Complaint: 21109801

I am rejecting this response because: per *** one package was delivered to Amazon dock and the second package ( rug) was lost per *** so why would it be my fault that *** lost one of the packages.
I think you need to speak to *** regarding lost package. I have already sent a copy of the email I received from *** stating the package was lost
Sincerely,

********

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