Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,597 total complaints in the last 3 years.
22,027 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27, 2023 I placed an order for KN95 Face Masks from Amazon. On Friday the 29th of December I witnessed an Amazon driver place the parcel on my step, take a photo of it, then grab it and take it with her. She then BACKED out of the one-way street so that I wouldn't be able to see her license plate (in ** we only have rear plates) Amazon refuses to believe me and they want video footage. I do not have a working camera. I want them refund my money and to require my photo i.d. for all deliveries going forward, and they refuse. the Amazon company needs to stop hiring criminals.
Business Response
Date: 02/25/2024
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed your account and I see $13.99 for Hotodeal KN95 Face Mask was refunded on Tuesday, January 9, 2024 at 4:16 PM (PST) to your VISA.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 02/27/2024

Complaint: 21108591

I am rejecting this response because: they are ignoring the fact that they never delivered the vent covers to me. I NEVER said anything about face masks.

Sincerely,

*************************
Business Response
Date: 02/28/2024
Hello ********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our correspondence, as per BBB complaint I see you have mentioned about issue with KN95 Face Mask.

I apologize for the inconvenience that you've experienced in this case.

As for MagX Magnetic Vent, I see full refund of $22.25 was issued on Monday, January 29, 2024 at 2:39 PM (PST) to your MasterCard.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report a problematic transaction with Amazon.com. I ordered a ******************* Original **** Reissue Tremolo on November 30 for $279.44 (ORDER # ***-0528781-9163463). I received the wrong item (a ******************* Original Tremolo) on December 13, and returned it on December 14 (Return Authorization Number: DkBcgFdHRRMA). The item was acknowledged as received by Amazon on December 18 **** Tracking Number: 1ZR9Y1900313509330).Initially promised a refund by January 3, the date was postponed to January 11 without proper explanation. During resolution attempts, Amazon's customer service was unhelpful and insisted on personal identification, which I found invasive and unusual, leading to a refusal to issue my refund.This experience has been frustrating and time-consuming. The mishandling of my order, shifting refund dates, and distressing customer service interactions reflect poorly on Amazon's commitment to customer satisfaction.
Business Response
Date: 01/09/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the item returned from order #***-0528781-9163463. I apologize for the inconvenience caused.

On checking, I see that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21108544

I am rejecting this response because:
Dear *******,
Thank you for your response to my complaint filed through the Better Business Bureau regarding order #***-0528781-9163463 on Amazon.
I must express my deep dissatisfaction with the resolution you've proposed. Requesting government-issued identity proof to process a simple refund, particularly after the item has been returned, is both excessive and unwarranted. This was not a stipulation made clear at the time of purchase or return. It raises significant privacy concerns, especially in light of the extensive personal information Amazon already possesses about me, including my home address, banking details, social security number, credit history, phone number, email address, and the information provided for my store credit account.
In addition to my concerns about Amazon's request, I am particularly uneasy about entrusting my personal identification documents to a third-party service provider. This adds another layer of potential risk to my personal data.
Furthermore, withholding my refund while you are in possession of the returned item is unreasonable. The suggestion that my refusal to comply with this request will result in a denial of my refund rights is both unfair and, in my opinion, a frivolous and potentially deceptive practice to retain customer funds. Therefore, I am rejecting this response. If a satisfactory resolution is not reached promptly, I will consider other avenues, including but not limited to contacting my local attorney generals consumer protection office, filing a complaint with the ************************* and initiating a chargeback on my credit card. I will advise there is already an investigation into this practice from Amazon.com as a potential class action lawsuit located here because your practice is considered unethical: *****************************************************************************************************
I strongly urge Amazon to reevaluate its position on this matter and process my refund without further unnecessary and invasive requirements. I await a prompt and equitable resolution to this issue.
Regards,

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Electric Heated Floor Mat on Amazon.com. However, the mat does not get warm enough and I wanted to return it. The seller has not provided me with a valid shipping address to return the item and my refund for the item is $0.01 instead of $97.75.Initially the seller provided an address in Canda that did not exist and now the seller provided the address ********************************************* which does also not exist. Amazon does not stand by its A - Z guarantee even though the seller engages in fraudulent activities. Furthermore, Amazon closed my claim for refund stating that I did not respond to an inquiry for additional information, but I never was asked for additional information. ORDER # ***-6963692-2734629
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund has now been processed for the order and it should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ITEM DETAILS on Amazon on line $247.99 | Quantity: 1 ORDER NUMBER 114-7499934-1305067 I called to return unopened product next week and Amazon charge me 13;50 for pick up and I paid. 30 days later I called and they informed me pick up will be in one week. call third time two weeks later and said they would be sending a pick up. As of today they have charged me and still no pick up.
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and they have arranged a pick up for you.

Requesting you to give the carrier two business days of time for the item to be picked up.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/17/2024
More Information... still waiting for the resolution to be completed: They have stated the same line to me 3x and still is not resolved!
Business Response
Date: 01/27/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I have now arranged a pick up for you.

Requesting you to give the carrier two business days of time for the item to be picked up.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon business customer. My account has been locked since January 1, ****. I have contacted Amazon customer service twice this week to resolve the issue to no avail. My last call was yesterday with ***** on 1/5/24. She also said there was no record of my call earlier in the week. The customer rep told me I would receive an email in four hours. This was untrue. As of today my account is still locked. I would gladly provide any information needed to unlock the account. I spend a substantial amount of money with Amazon. Perhaps they no longer want my business? Amazon has POOR customer service. It takes too long to resolve issues. I want my Amazon business account UNLOCKED! All of this is over a wallet that costs $6.99 for my daughter. We have the same last name and the item was being shipped to the same address listed on the business account. Do better. Moreover, hire service representatives that can understand English.
Business Response
Date: 01/31/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/28/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6, 2023 I received an email from Amazon.com that they were unable to charge my credit card for a recent order. I had not ordered anything from Amazon.com. At the same time, I received an email from the New ********** that my introductory subscription had begun. I did not order that either.12/7 I received an email from Amazon.com that they believed an unauthorized party may have accessed my account. I attempted to sign into my Amazon account, but was unable to do so because the hacker had changed my password and added two step verification. (I never received an email telling me these changes had been made).12/7 I phoned Amazon's customer service department and explained that my account had been hacked, and that my last activity was in early October. Any activity that took place after that date (orders, Amazon Prime trial) was not mine and should be cancelled.12/8 I received an email from Amazon stating that they had secured my account, reversed any modifications made, and disabled the two step verification. I was asked to submit a copy of my government issued ID (with numbers concealed) to finalize removal of two step verification. I uploaded my ******** DL on that day.12/11 Account still locked. ID being ***********/18 Account still locked. Prime still active. Again told to cancel Prime.12/22 Account still locked. Prime still active. Told to cancel entire account since they were unable to return control to me. Told it would take 24 hours to completely eliminate the **********/28 Account still open. Sent letter to President and CEO, No response to date.1/6/24 Received an email that Amazon was unable to charge my credit card for Prime. So my account is still open (although I cannot access it) and Prime was never cancelled even after 3 requests. Now I need to monitor my credit card since the December 6 "order" was somehow paid out of my rewards center account - although it was returned.
Business Response
Date: 01/25/2024
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account. To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"Hello,

I have secured the account once again and I have sent instruction to regain access to the registered email address on January 24, 2024, I request you to follow those instructions.

Also if you would like her account to be closed, we require their explicit consent via email to proceed with the account closure. Additionally, it is only the customers who have the authority to close their accounts, which you can do either through the website or by contacting our Customer Service.

If you have trouble accessing your account, I'd request you to contact us via phone so that we can take the necessary actions to fix this issue.

In a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue can be resolved more appropriately over call.

Thanks for your patience and understanding.

We look forward to see you again soon."
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/26/2024

Complaint: 21108343
Other
I am rejecting this response because: I am still unable to completely delete this account - which was my goal.
I followed the instructions from Amazon in their email of January 24, 2024. I called **************** and attempted to re-establish control over my account. The representative (****) told me that the account was hopelessly compromised and that there were multiple fraudulent orders attempted on the account - the last order I placed was in early October 2023. The account is locked (but it was supposedly locked as of December 7, 2023) and Amazon is unable to unlock it - for me or anyone else. They suggested that I open a new Amazon account using a different email address or sign-in method.
I would like written confirmation that the account associated with my email has been permanently disabled, and that no activity can take place on it. Otherwise, I fear that the individuals who attempted to use my account will somehow gain access again.
Note: According to Amazon the only way to delete an account is via email. Email is only available through signing into your account. I cannot sign into my account, and they cannot give me access - even with the security questions. Therefore, they cannot delete the account, and it is possible that the individual who accessed my account can somehow regain access.

Sincerely,

***************************
Business Response
Date: 02/28/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Your account mentioned in the complaint has been closed as per your request.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 03/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Provided that by "closed" they mean that the account is permanently closed and cannot be reactivated.
Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I start a purchase of a layway program order number 111-0493232-5194636 the product description is ASUS ROG Strix Z790-E Gaming WiFi 6E LGA 1700(Intel 12th&13th Gen) *** Gaming Motherboard(PCIe 5.0, DDR5,18+1 Power Stages,2.5 Gb LAN,Thunderbolt 4,5xM.2, 1xPCIe 5.0 M.2,Front Panel USB 3.2 Port) was told in November it would be in my account December 30th not received then Monday January 1st was told I would get it in 3-5 days today is January 6th still not received Im seeking reimburse to my bank or Amazon credit to be used on my account I was told you guys think it is a bank hold I called the bank and was *********** was a successful transaction so I need this fixed as its not my fault your systems are in accurate
Business Response
Date: 01/23/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to apologize for the inconvenience caused.

On checking with the internal team, I was informed that you were refunded for the charges made for the cancelled order. Hence, I suggest that you please recheck and let us know if you aren't seeing the refund.

We appreciate your understanding and look forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an MSI Gaming Monitor for approximately $200. Not only was the box in terrible condition, it also had no packing materials. The Monitor was completely destroyed and unusable. I talked to Amazons customer service and they refused to give me a refund or replacement. They requested me to ship it back, but they refused to send me a box to ship it back in as you can see from the pictures the box they shipped it in there wasnt anything holding the box together.
Business Response
Date: 01/09/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the condition in which your item arrived.

I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. I see that they have already helped with you with the return label, please use the label and return the item for refund.

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by February 7, ****, please contact customer support team for an update.

We appreciate your patience and understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/09/2024

Complaint: 21107982

I am rejecting this response because:

I received the email from Amazon and I am still not happy with the solution. They (Amazon) packed, shipped the monitor and yet it comes to me damaged. Then They (Amazon) requires ME to purchase a box that I am supposed to ship it back in. This is COMPLETELY 100% Amazons fault and they cant take any responsibility to ship out something which is obviously their fault. I also found that the condition of the monitor was fraudulent as shown by my screenshot attached. I still find that they are completely at fault and that their policies really need to be completely trashed as I immediately tried working with their Customer Support and not one of them really understand their customers. The final thing is I paid for my monitor with my AMAZON card which really is spitting in my face. I expect them to learn a ****** and change how they deal with damaged goods. If a new box is necessary as in my case they should be forced to provide a box as well as a shipping label. They should also provide an immediate refund for damaged goods. In my case a credit to my card or since Im using credit cash to my account as I will still need to purchase said goods.
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son saved all his Christmas gift cards and bought ** glasses for himself as his first big online purchase and his Christmas gift from his extended family (12/31/22023). We reviewed the options for many ** glasses on amazon's site and the listing for the one's we bought was reassuring and said the glasses would work with all his devices. Upon receiving the ** glasses we found out they actually do not work with any devices he owns and they only work with my laptop, so the glasses are fully functional but completely unusable by my son. He's devastated. He cried a lot. I called amazon's customer service and spoke with someone competent who transferred me to someone who was remarkably lacking in intelligence and was unable to assist us (1/5/2024). My son went to bed in tears that night. My husband was kind enough to call amazon customer service for me and our son this morning (1/6/2024), and the woman who pretended to assist us was also completely incompetent but also wildly insensitive and then somehow turned against my husband verbally and when he reacted appropriately she made allegations that my husband made personal attacks. Besides this insane disrespect towards me and my family by amazon's entry-level associates who don't speak English, the problem is that this particular return policy propagated by amazon is ridiculous and unfair. None of the associates would allow us to request a policy exception and the woman today was very rude when we asked to speak to someone who could make a decision. The return policy will make it so either 1) the $500+ refund will sit in an amazon account for a full year at least, unused, and we don't have jobs right now, or 2) our son must wait at least 60 days for amazon to figure out basic things before he'll receive his only Christmas present. All I wanted was to have the refund applied to the credit card on file so I could make the replacement purchase today.
Business Response
Date: 01/09/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept our apologies to let you down on the occasion. Its indeed sad to know the item didn't work with the devices your son had.

I've checked and see that you have created a return label for the same. I would request you to please return the item back to us for a refund.

I've forwarded the feedback about the experience you had with the product and customer service to the immediate leadership so that they can work on coaching the agents.

Further, as a good will gesture from our end, I've added a $25.00 gift card to the account where the order was placed so that you can purchase something which can cheer up your son.

You can view your balance and usage history in Your Account here:

*************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

We have reviewed the response made by the business in reference to complaint ID ********, and we agree to accept the resolution despite our lack of satisfaction in general with Amazon's new way of treating people and recent outsourcing of communications.
We are not happy customers of Amazon any longer, but there are not any other online shopping options financially accessible to anyone in this world at this time. (Amazon is starting to feel an awful lot like Walmart...)

Sincerely,

The Sainzs
Customer Answer
Date: 01/14/2024
My son received Amazon gift cards for Christmas from all his extended family and us. 12/31/2023 he purchased ** glasses via Amazon from a seller who had completely inaccurate information in the listing for said glasses. It was his first high dollar purchase and his Christmas gift from everyone he knows. The ** glasses do not work with any devices he owns. I verified they function by attaching them to my MacBook. We returned the ** glasses exactly as outlined by Amazon on 1/6/2024 and took photos and videos of every step involved in the return process. *** shows Amazon received the returned ** glasses 1/9/2024 at 2:45 pm. We waited, then my son contacted Amazon via chat and the representative assured my son that the ** glasses are in Amazon's custody and the full refund had been applied. As we believed this representative to be honest and accurate, we closed the previous BBB complaint with a positive response. However, it is no 1/14/2024 and we've had to contact Amazon 2 times since to find out why there's no gift card balance in my son's account. The new representative states the refund will NOT be applied at all until after 2/12/2024. First, this is NOT in line with Amazon's documented policy as it is well over 30 days processing. Second, none of the Amazon agents seem to have any level of intelligence or accurate information available to them. Third, Amazon consistently lies to my son, they are rude and speak with disgusting words and tones to me and my husband, and their response to the last BBB complaint I was forced to make they lied there as well. Amazon is full of lies and misleading consumers on many levels and I am incredibly displeased that they added my family to their list of consumer-fraud victims. Amazon is NOT the world's most customer-friendly company like they claim they are. They are malicious, deceitful, and fraudulent and they've hurt my son's confidence terribly, which is completely unacceptable. I expect his refund promptly or I will file suit.
Business Response
Date: 01/21/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued for the order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/23/2024

Complaint: 21107954

I am rejecting this response because:

Amazon finally settled my sons refund but they sent *** to my house to pick up the item I ALREADY RETURNED and interrupted MY WORKDAY AGAIN!! And they are unable to locate the *** order they initiated so not a single person can stop *** from interrupting me daily. What is Amazons problem???
With the extreme time investment Ive made to help them understand basic information and all the legwork to fix their mistakes, Im demanding monetary compensation at this time. This is ridiculous how they treat people.

Sincerely,

***********************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 17th, 2023 I bought a UMIDIGI Smart phone from Amazon ******. The screen had difficulty with auto rotate, battery life is very poor. Now a light is coming from the back of the LED screen and the light is very dim on the LED Screen. I contacted them recently on January 4th asking if I can return the phone. I spoke to two managers they said too bad so sad the warranty only last for one month.
Business Response
Date: 01/09/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the issues you've had with your UMIDIGI phone.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

-------------------
Hello,
Im sorry, were not able to accept the return for item. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for your 5g Unlocked Cell Phones ****** 2023,UMIDIGI A13 ********** Android 12 Smartphones,12GB + 256GB Large Storage 6.8" FHD+ 90Hz Screen 64MP Camera 5g Phone with 5150mAh Battery,CAD Version & Warranty ended on November 18, 2023.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ***************************************************************************************** for more information.

Thank you for your understanding.
---------------
In this case, I'd suggest that you please reach out to manufacturer/seller customer service team at **************.
In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/09/2024

Complaint: 21107941

I am rejecting this response because:

Sincerely,

*****************************

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