Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OnlineDivorce.com

  Seattle, WA 98154-1101

• 

  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

• 

  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

• 

  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from ******************************* from an ****** ***** ************************************************************ and never signed up for such emails. I have tried to click on the unsubscribe link, however, it is invalid. I have tried to email the business back and get a response that this is not a valid email address. I just want to stop receiving email from them daily when it is not relevant to me.

  Business Response

  Date: 10/04/2024

  We apologize for the inconvenience. The emails you've received contain an "Unsubscribe" clickable link. However, we have removed your email address from our list. Please reach out to us directly if you have any questions. 

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your assistance. Although  there was an unsubscribe link on the email, it was disabled and did nothing when clicked on.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********** were looking for an affordable way to file divorce. We researched online & found this company. They have you fill out a questionnaire to see if you qualify in your state for filing online. I answered the ************** said I did. The cost, $159, was broken up into 2 pieces, one would be a recurring subscription unless you cancel it. It was mentioned they're not lawyers & couldn't give legal advice but guidance on filling out the forms. I didn't see anything about having to e-file for my state nor did it mention that I would have to pay $314 for myself & $189 for my spouse. After I filled out the forms, I was told I could pay them $379 to mail them to be signed & filed or I could download them for free & do it myself. I opted free. We signed everything, got it notarized at our bank & then I see the instructions about e-filing in IL. The courthouse was frustrated that anyone used onlinedivorce.com & said they have never had anyone submit forms on their behalf & sad to hear I had paid for the forms since they can be downloaded on their website for free. I got a 3rd call from Onlinedivorce.com asking if they could assist by filing the documents. I got angry & told them what the court said & demanded my $159. The man on the phone said I didn't qualify because I accessed "post purchase services". I was shocked, the only way I could find out I was dissatisfied was to access the instructions. Instructions are also given by the courthouse for free & assistance in the Law Library for filling out the forms. The $159 for "post purchase services" is absurd because there were no services. I understand if I reached out & asked for help, emailed, called, or something, but nothing they did was something that couldn't be done for free at the courthouse or on their website for FREE. This is misleading and dishonest. I filed a complaint & was again met with the same response that I didn't qualify for a refund. Please help me and others from this company.

  Business Response

  Date: 09/23/2024

  We do not charge for divorce forms; they are provided as a courtesy. We do provide access to our website, which this customer has fully utilized. They used our self-help service by completing the questionnaire and downloading the forms from their account. 
  
  None of our packages cover the court filing fees, and our customers are responsible for paying all court fees.
  
  Our refund policy can be found here: ********************************************

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22286312
  
  I am rejecting this response because:  Simply stating that I accessed the services and that you onlinedivorce.com doesn't pay for court fees is not what I am submitting this complaint about.  Yes, I answered a questionnaire, but my complaint was that, after the questionnaire, I was told that I qualify to file for online divorce.  I believe they were deceptive as to the exact services that were given for the $159.  IF I were well informed just after the questionnaire and before submitting the $159 fee that if all I did was fill in the documents and download them for free (which they could also be printed for free from my local court house) and that I would still have to pay an additional $314 plus $189 for my spouse, I would not have agreed to their fee!  I feel like they were not forthright with what to expect.  I asked for my fee back because entering my information into their system for them to them transcribe it on the documents for me to print for free is not worth $159.  I did not access any other services!  I was told I could print them for FREE.  The only "service" I took part in was answering questions. I could just have easily put the answers on the free documents from the court house.  It was very misleading.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2024 I paid $159.00 for services regarding filing a divorce on line. July 27th I received an email from ****************** with options to click on. One of the options was no longer interested and I requested a refund. I continued to receive correspondence via email from this company as well as forms to download to proceed with a divorce. I never opened that email. I called the company to ask why I was still receiving correspondence from the company that I had cancelled my request to proceed with the divorce and requested a refund. I spoke to a ****** on the phone. ****** advised I had to call to make that request and the request was not valid via email. ****** sent me paperwork to submit the request to cancel as well as a request for a refund immediately after the phone call ended. I filled out the request and later received an email that I was not getting my refund because the forms that needed to be downloaded, had already been sent to my email. This company totally disregarded my request to cancel via email prior to those forms being sent.

  Business Response

  Date: 08/19/2024

  We worked with this customer and resolved this matter directly with them. We invite them to contact us if they have any questions or concerns. We are happy to help. 

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the program around May 19th, as that was the date of 1 year of separation. I was sold into a premium service to reduce the amount of work on my end. The initial process was straightforward and simple, but I had to make a couple slight revisions to their standard paperwork regarding the custody arrangement with my ex spouse. This is where the nightmares began. ************** via email to make the corrections were lengthy to start, but I finally received the paperwork on June 10th, 3 weeks later. Upon review of the documents there was a large error in printing. I promptly reported the error so a corrected form could be sent. Last correspondence I have received from the company was on June 14th, where I verified that the new forms were correct and ready for shipment. I sent more emails inquiring to the status, and have made numerous calls. I was told to wait up to 4 business days for a response via email from the support team. Its been 10 days and I havent heard any updates. I called and reported my complaint and requested a refund. I was denied a refund because I was outside of the 30 day window. I was outside of the 30 day window because response times have been abysmal. I was then told that I would be contacted by a case manager to review my concerns with my service within 2 business days. Today is the end of the second business day and I called to inquire because I didnt hear from a case manager today. The employee just assures me they are working on it, and Im at another dead end. There apparently is no way to contact a manager directly which I have major concern with. ************** are absolutely horrid.Typos and print errors in document.Unprofessional customer support agents, with the exception of *****, he was truly attempting to help and understand my situation. Thank you *****.

  Business Response

  Date: 07/01/2024

  We are sorry for the frustrations experienced. 
  We contacted this customer and worked with them directly regarding the issue. One of the forms we mailed had a printing error, so we fixed it and mailed them the needed form. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wise Ways to Divorce run by ****************************** Esq. charge for services never rendered. They collect money up front for no services rendered and refuse to offer a refund.

  Business Response

  Date: 06/24/2024

  This is not a customer of *********************************************. Wise Ways to Divorce is a different company, and ******* & *******************, Esq are not associated with onlinedivorce.com.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/2024 **** ****** This divorce agency promised to provide the best of services by filing my divorce papers by filling out a questionaire of which they continually change prolonging the process and numerous times of having to confirm the shipping address repeatedly, these nonsense questions have been answered truthfully and still no positive results. So, I am asking for a refund due to this process not moving forward as my soon to be spouse is now suing me to get her $200.00 back from that in which is was applied.I have decided to take the monies and go with a more proficient divorce agency in ************ **..

  Business Response

  Date: 05/30/2024

  We searched our database and could not find a paid account for this person. This is not an onlinedivorce.com customer. 

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for several monthly premium services through this site to finalize divorce. I paid extra for platinum package and still awaiting the final documents to finish this process. The paperwork appears to be lost in the mail even thought tracking says delivered 5/18/24 (sent last week of April 2024). I havent received much guidance from this site. I can file a claim through post office, but that still does not provide the documents I need for my spouse and I to finish filing. Deeply disappointed. Use LLC with caution.

  Business Response

  Date: 05/21/2024

  We contacted this customer and explained that the packet they referenced was mailed to the court, not to them. No final forms are needed because all required documents have already been sent to the court for filing. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In filling out my initial forms (filling out my answers in their parlance), I noted that I already had a pending case with the court. I was then told that I needed to contact the court because they were unsure if they could proceed with my case (which is fair, and was still within the 30 day period). I was told on April 17 that Online Divorce (vaonlinedivorce.com which is a subsidiary of the overall company) would not be able to assist me and to contact the billing department for a refund. I had paid $399 for the platinum service through Affirm and had just may my first payment. Luckily, I was immediately refunded my $399 through Affirm, however, in requesting the refund for the $139 activation fee/initial fee/whatever, I have been told that according to their policies, they are unable to refund me the $139 as I had access to the forms and they provided a service. This is a patent lie as when I was told, in an email from them mind you, they wouldnt be able to proceed with my case, my forms were no longer on the website. So they are refusing to refund me for a product they stated they cannot provide in an email, because I have access to the product, which I do not. Make it make sense. If they couldnt provide the service, I am also unsure why, as I noted in my initial filling out of the forms, it took a month for them to say they couldnt do anything. This company is a scam with overglorified paralegals (actually too generous of a term as paralegals are actually trained) who fill out forms that, at least in ********, you can obtain online for free from the VA ****************** They prey on the vulnerabilities of people going through an incredibly stressful time who want the divorce to be handled quickly to just fork out money. Dont use their services at all. It would be much cheaper for you to fill out the forms (which I did) and if, as in my case, the court doesnt accept them, pay $200 for an hour of lawyer time than to deal with these charlatans at all.

  Business Response

  Date: 04/23/2024

  We checked our records, and ******************** ************************** is not a customer of **********************. If you look at the screenshot they shared, it is from "[email protected]" which is not onlinedivorce.com. Please consider removing this complaint. Thank you!

  Business Response

  Date: 04/29/2024

  We checked our records, and ******************** ************************** is not a customer of **********************. If you look at the screenshot they shared, it is from "[email protected]" which is not onlinedivorce.com.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 1/8/2024 Amount Paid: $258.00 What business committed to Provide: Divorce Nature of Dispute: I cancelled my case 2 days after it was initiated, the refuse to issue refund Business tried to Resolve?: No, told me I was past 30 days

  Business Response

  Date: 04/16/2024

  We explained to this customer the services they paid for and provided them with the link to our refund policy, which can be found here: ********************************************.
  
  We corresponded with this customer on January 17, 2024, and canceled their subscription fee per their request. We also provided them the link to contact coParenter to work with them directly regarding that service. We again assisted this customer on March 15th, providing a timeline of events and explaining our services and refund policy. Finally, we contacted this customer again on April 15th regarding their refund request. 
  
  We believe we have resolved this matter with this customer. If they have any questions, we invite them to contact us directly. 

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to file a divorce with the online divorce and they kept messing up paperwork. I had to keep fixing information on the papers because they kept putting stuff on there that wasn't supposed to be on it and putting stuff in the wrong place. It was only supposed to be $130 and they kept adding more charges I had to pay for and automatically set me up on their subscription plan and charged me money for that too without even asking me or letting me know about it. I found out when my bank showed the charges they made and then was supposed to serve papers to spouse through sheriff's office. They did not do that. They sent it to the mailbox without having him sign for them or anything so I was not able to get him served the correct way with signature through them. The courts would not accept it like that so I still do not have a divorce and I lost alot of money that I had to pay them.

  Business Response

  Date: 04/15/2024

  We provide several services, and this customer paid for the ********************** and ******** services. We charge a monthly subscription fee, which can be canceled anytime. Our customers receive an email reminding them of the monthly subscription charge 7 days before and send an email confirmation of the charge the day it is charged.  Our customers are responsible for paying a court filing fee, which is mailed to the court when filing the documents to open their case.
  
  There are multiple ways to file a divorce case in *******. We only provide services for uncontested cases where both parties are in agreement and willing to sign the documents. As part of our process, we mail (via **** priority) the defendant their documents and provide them with the needed documents to meet the service requirements. We need them to complete the forms so they can be filed with the court.
  
  We provided the service this customer paid us to do, and we did everything correctly according to our process. Our instructions are clear, and we explain that we need documents back to us within 30 days, and we only send one packet with no follow-up emails.

  This has all been explained to this customer.