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Business Profile

Divorce Assistance

OnlineDivorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnlineDivorce.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      onlinedivorce.com has provided me with bad service and potentially lost the $252.14 cashier's check I mailed to them to pay for my divorce filing court costs.First, there was a 3 week delay on their part sending me back my paperwork which they said needed two simple corrections. They demanded additional money to remail my paperwork for correction, but then failed to actually return my divorce paperwork for correction until I complained nearly three weeks later.Then, the package I received contained the wrong documents. I was expecting to receive back the divorce paperwork I had already mailed to them...specifically, the signed and notarized version which they said needed to be corrected. This package they mailed me was a fresh copy which assumed I had not already mailed in: the notarized version of my divorce paperwork, $252.14 cashier's check, and Child-in-Between course completion certificates. I asked them...Where are all of these? Are they lost? It's now been six days without an answer to my complaint.onlinedivorce.com's errors and slow processing time are unacceptable. I should receive a refund, at the very least for the extra two months their error will cost me in monthly fees. Plus, if they lost or stole my cashier's check, I expected to be refunded another $252.14 for that.The only way to communicate with my case worker (******) is via email, so I wrote to her: "Please expedite (via overnight mail) the correct divorce paperwork so my notary public can correct his error. In this mailing, include an overnight mail return envelope. Then, overnight all my divorce paperwork, cashier's check, and Child-in-Between course completion certificate to the Cleveland County, ******** Courthouse for filing."It's apparent onlinedivorce.com's business strategy is to delay as long as possible, in order to increase the monthly fees clients are forced to pay.

      Business Response

      Date: 01/12/2023

      We apologize for the frustrations this customer experienced, especially during an already stressful time. We did not lose their money order, and their case was successfully filed in December. Everything is proceeding with this case as it should, and we have regularly been communicating with the customer. They were refunded for two monthly subscriptions on December 16th. 

      Customer Answer

      Date: 01/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 3, 2022, I tried to file a form on OnlineDivorce.com. I stopped before finish filling the form, but I was still charged by them for $159.00. And I also got an recursive monthly charge for $39.99. This is unauthorized. I request OnlineDivorce.com stop unauthorized charge, and a full refund of the previous charges. I also request an official apology letter from OnlineDivorce.com.

      Business Response

      Date: 12/16/2022

      This customer did not reach out to us directly; they came to the BBB to request a refund. We reviewed their account history and refunded them for services they did not render. We informed the customer and we believe they are satisfied with the resolution. 

    OnlineDivorce.com is NOT a BBB Accredited Business.

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