Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OnlineDivorce.com

  Seattle, WA 98154-1101

• 

  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

• 

  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

• 

  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for the membership with onlinedivorce.com on 06/30/2025. I was trying to complete my forms for noncontested divorce without young children online in order to finalize it before 12/31/2025 for tax purposes. Ilive in community property state of CA, which provides all the forms, corresponding quastoneers and free help from facilitator at the Supreme Court. I was trying to file online without visiting the court. The reference to onlinedivorce.com appeared on the site related to CA divorce forms. In an attempt to file before July 1s (divorce in CA takes 6 months and 1 day minimum), I was misled (as were many other customers) with the promise to to file the form online. CA doesn't allow to file the required forms and supporting documents the petitioners themselves but only through the efiler companies. I have discovered it only next day, when visiting the court. I answered all the questions from onlinedivorce.com and immediately got the call from the customer service ******. He asked additional non relevant questions and notified me that it will take additional two business days to prepare the forms, which was too late for me. So, I aclled immediately and asked to cancel my order. He promised so and answered in the email that my request was transferred to the manager. I filed all the forms myself on 07/01/2025 before the forms were prepared by onlinedivorce.com. Never downloaded them and never was introduced to their refund policies, which state that once I answered the questions, ther erae no refunds. The name is misleading. Company doesn't belong to efilers list. So I have do download the pdf forms, print them myself, deliver them to the court manually and serve my wife with the commons. So their service had no value and requests another $399 for delivering the forms, $39.99 membership fee for another 6 months before the divorce will be finalized. Altogether it will constitute $840 for the relatively routine service that is free.

  Business Response

  Date: 07/09/2025

  We offer a range of services to help meet the diverse needs of our customers. We do not sell ********************** forms. We offer a self-service option that enables customers to use our software to generate their divorce forms. More information regarding this can be found here: **********************************************
  
  Customers who have utilized our services do not qualify for a refund. Our refund policy can be found here: ********************************************
  
  Before our customers can sign up, they must review the terms of service, which can be reviewed here: ****************************************************

  This customer utilized the service they purchased. 

  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23568780
  
  I am rejecting this response because: onlinedivorce.com doesn't provide the disclaimer upfront but starts with registering the credit card and charging the fee of $199 and prompting you to the some relevant and irrelevant questions. They don't provide any legal advice for that  but rather offer the questioner and CA divorce forms available for free  from the site of CA Supreme Courts sites.  THey also don't belong  to the many online companies that are approved for electronic filing in CA.  After you have paid $199  (which includes mysterious monthly membership fee of $39,99) they offer another  servioce for additional $399 and monthly membership for all the period of the divorce process. In ** that takes minimum 6 months.  So, the whole business is misleading and fraudulent according to the CA consumer protection laws.  Also, they offered the  forms the same day, what was critical to me to complete the divorce before 12/31/2025  for income tax filing purposes.  After me paying $199 ****** from customer service called me and told me that it will take au two two business days to complete the forms . I requested to cancel my order immediately.  He told me does understand my request and will deliver it to his superiors.  I never downloaded the forms, don't know whether they are correct.  I filed all lthe forms with the court personally at their site in *********. I only wasted my time with onlinedivorce.com due to their misleading name and "bait and switch tactics". Communications with ****** from customer support was not effective. They send me the refund policy which was not presented to me dring sign up. Also disclaimer is not available before you sign up. for the taht service. My complaint is repeated many times in a similar terms  by other misled  customers of ******************************************,com 
  on BBB site. 
  

  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $200 on April 2 to get my divorce paperwork started. I paid $400 on April 6 for the platinum service to have Online Divorce handle all my paperwork with the courts after being filled ****** forms were Marked received by Online Divorce on May 8th. I followed up a few times after this to make sure my forms were correct and I was told the status would be updated in 7-10 days. On May 19th I was told my forms were approved and would be sent out for the next ******* is now June 2nd and the status of my case on the website still shows We are reviewing your signed initial forms and I have no clear update on the progress of my case. I have cancelled my membership with the site because I was receiving no clear updates.I just need a clear update on the progress of my divorce.

  Business Response

  Date: 06/03/2025

  We sent an email to the customer updating them on their account status. We invite them to respond to our email if they have further questions. 
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cost $200 Purchase May 9, 2025 This site has not helped me at all. They asked me for personal identifiable information of family members, which had nothing to do with my case. **************** is the worst. All I needed was assistance with concerns about filling out forms for uncontested divorce. The prompts on survey did not reflect needs for my municipality. Representative on the phone were unclear and provided misinformation. I was told that I would be contacted by form specialist that is familiar with my municipality. Website has too many spam pop-****

  Business Response

  Date: 05/13/2025

  We are more than happy to answer non-legal questions and provide assistance with the website and questionnaire. We have responded to this customer and invite them to reply to us so we can better assist them. 
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Once I had paid for the initial $600 for the packet, there was little to no communication reciprocated from this establishment. I repeatedly phoned an agent who never picked up nor returned my calls. I resorted to online chats which for some reason always seemed to be "offline". When I did get a response it was not clear or specific - more like a "canned answer". There was always another financial obligation to the next step to completing the process. (eg) Instructions- Be sure all pages are properly notarized. When the paperwork was examined by the Courthouse County Clerk in our County and State, she said I had incurred unnecessary ******************** including $80 in notarizations. In her opinion, and I agree with her, that I was misled into a maze of unanticipated expenses and frivolous paperwork. For instance, if there is any delay in the process to allow for corrections to the paperwork, the process is delayed and pushed into another month, they will automatically charge another month's subscription fee ($49) to my debit card which they had on file. They state, if I don't pay, I will no longer have access to my online forms and all that has been done will be lost. Sounds very much like online extortion to me. So far I have received little to nothing in the way of online support or feedback. They have no trouble returning reminders when they want more money. I have no confidence in this business's integrity or competence and I am seeking a full refund on the money they have received thus far from me. They advertise 100% moneyback guarantee. I am also seeking to recover the money wasted on the 8 notarized forms ($80). The County Clerk in my County said I would be better off to discard the Online Divorce paperwork altogether and start over from the ****************** She also graciously offered to help me through the process. I appreciate anything you can do to help correct this situation -Thank You So Much.

  Business Response

  Date: 04/16/2025

  We contacted this customer and explained how we provided them with the services they purchased. We have responded to their emails and engaged with them in the chat sessions they started. They utilized our software to generate their forms, and we mailed them their packet of documents. We are willing to continue to assist them.
  
  We charge a monthly subscription fee, but it can be canceled anytime. Our customers receive a reminder email seven days before the cost is charged, with instructions on how to cancel. We do not cover notary fees. Notary and court fees are the customer's responsibility. 
  

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23167064
  
  I am rejecting this response because:   The Online Divorce was not satisfactory in answering very specific questions I had in regard to the "hidden costs" that seemingly kept "baiting" me along to the next step of the process.  I never could get a hold of an agent by phone to ask how much more of these "hidden" costs were still involved in the process. I wanted to ask them this because the County Clerk in my county of **************** told me that I was being misdirected with the paperwork generated.  It was going to lead my to even more expenses before it was over because it was going to involve the judge and having papers serviced to my husband.  She informed me that because was uncontested the paperwork was excessive and involved more steps that will lead to more expenses.  I would not have needed to have all these forms notarized nor is there any reason to have the papers served.  Because I was not forewarned that there would be those additional (upcoming) expenses when I purchased the service to begin with, I believe that the Online Divorce service would continue to "string me along"  with more "surprise expenses".  Since I had already started the process, they indicated to me that if I don't keep paying in, I lose what has been done altogether.  I see their business practices as a form of Online Divorce Extortion. That is why I am not satisfied with their response.  They also say Money Back guarantee if not satisfied with the results- I am not happy with the service or the results based on the additional information I have received from the County Clerks office in my County and State.  Thank You for your attention and time in this matter.
  
  Sincerely,  ****** ********
  
  ****** ********

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that I simply couldnt use and cant get a refund

  Business Response

  Date: 03/26/2025

  We contacted the customer, answered their questions, and helped them with their concerns. We also provided them with the link to our refund policy, which can be found here: ****************************************************
  

  Customer Answer

  Date: 04/09/2025

  Very disappointed with their customer service, or lack thereof. All they wanted to do was issue a partial refund which I did not agree to, but they went ahead and did it anyway. Im sure in their eyes this matter is complete, but I do not. One of the first things you must do when you go to the site is pay. When I got to the section that didnt offer what I needed as an option I backed out and left the site and requested a refund

   

  Securitas *** South Region  |  

  ************************   |   **********, ** 39601

  Office: ************  |  Cell: ************  | **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** 

   

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a divorce on their website. It said money back guaranteed if youre unhappy which I was because they ended up tagging on $119 bill to the $159 originally. I called. They then said they can only give me $59 back in refund out of the $278 that I paid because of a subscription I had no idea about. They were not nice and they did not work with me. I tried everything. it would be cheaper to file in town, why would I go online and pay for all of that for nothing?

  Business Response

  Date: 04/02/2025

  We unfortunately cannot grant a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center. This customer completed the post-purchase questionnaire and downloaded their forms. The Divorce Service Package includes a 30-day subscription, and the Premium 3-month Subscription is an optional purchase. We assisted this customer regarding their refund request. 
  
  Please review our refund policy here: ***********************************************
  

   

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to complete a divorce from start to finish. It was denied by the court, and now they want me to do all the footwork myself, which is not what I paid them for. I don't have time. I've now hired an attorney, and I just want my money refunded.

  Business Response

  Date: 03/03/2025

  We have emailed this customer and explained what we provide as part of our services. We assisted them with the court notice. We invite them to email us directly if they have any further questions. 
  
  

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22966129
  
  I am rejecting this response because:

  They were supposed to handle my divorce, everything from start to finish. My divorce was denied because of their lack of urgency. They now expect me to fill out paperwork again, in an already volitale situation and then file everything myself, in the hope that maybe it is approved. I paid them to do all of the leg work for the whole thing. They are not living up to what i paid them for. Period
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a divorce with this company. They kept sending the paperwork back for correction. For example, I was instructed to fill out information about my assests. If they were under $300,000, I didn't have to fill out the over $300,000 part. They sent it back because the over $300,000 portion was not filled out. My assests are about $250,000. I paid to have the assest portion notarized. Another example, I put USA as part of my address and the paperwork was sent back. They kept sending paperwork back, and kept charging $39 to extend the process for one month. Also, they instructed me to to send a **** money order (filing fee) to the Orangeburg County Family Court. I had already canceled my platinum $399 service. Online divorce told me they would not help me recoup this money. The Orangeburg Family Court will not refund the $150 filing fee. Again, I will not be using this service because they keep sending the paperwork back and charging $39 extra to extend your membership. I am willing to forego asking for the $39 additional charges. I am just asking for refund of the $399 plus the $150 filing fee I lost. This is a total of $399 plus $150. This equals $549. I am ready to go to small claims Court if I have to. Excuse me for putting the amount of the refund I am asking as $399. I forgot to add the court filing fee which I lost. This makes a total of a $549 refund I am asking for.Thank you.

  Business Response

  Date: 03/03/2025

  We charge a monthly subscription fee, which can be canceled at any time. However, customers who wish to access their accounts must have an active subscription. As part of our ***************** we strive to help our customers have successful court filings. If we notice an error from our customers, we ask them if they want to correct it before they file their case. Our customers pay all their court fees. Any questions concerning court fee reimbursement need to be addressed directly with the court. 

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction-01/31/2025 Transaction amount-****** They were supposed to help me draw up divorce papers so I could file them with courts.Nature of dispute-I filled out a questionnaire which did not have a disclaimer or warning after being asked if i was expecting which I am. Had i been given that warning or disclaimer about not being provided the documents to file for my divorce till obtaining a DNA test and that my case would be put on hold till after the baby was born I would not have proceeded with said questionnaire. But they are refusing to refund me stating that since I filled out the questionnaire they can not provide me with a refund even though they have not done anything service wise. They have repeatedly refused to refund my request which I don't think is asking too much.

  Business Response

  Date: 02/12/2025

  We have assisted this customer with their refund request. 
  Our refund policy can be found here: ********************************************

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the website and when I asked for a refund, they charged me a hidden activation fee. The original fee was $199.00 to file divorce papers online. They made me pay that up front, and once I paid that and realized they service was not right for me, they proceeded to charge me ***** for an activation fee on a service that is not right for me..

  Business Response

  Date: 02/12/2025

  We do have a non refundable activation fee.
  Our refund policy addressed this and can be found here: ********************************************