Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OnlineDivorce.com

  Seattle, WA 98154-1101

• 

  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

• 

  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

• 

  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted the company on two occasions for a refund. The paperwork they provided for a divorce, was different than what my county was requesting. Therefore I was unable to use their service as advertised and I had to pay the county court filing fees, equivalent to what they charged me. Their paperwork was requesting notary services and other fees and that is not how my county does things. The company denied my request the first time says they provided me paperwork. They said get proof the county was using their forms. When I again requested to be refunded they told me Im out of their 30 days but in I order to get proof I needed to follow my county guidelines. Theyre a scam!! They also tried to insist on the fact that they also provide access to their site and online attorneys and stuff. I never used any of that either!!! I needed to consult an actual attorney in my area. Also you can see from my account, that I never even finished the necessary 100%. The only thing they did was put some information in the pages and I still had to add all the information and more to the forms requested by my county. My account was never utilized and they offer a 100% satisfied customer and Im not satisfied with anything from this company.

  Business Response

  Date: 01/29/2025

  We do not sell forms. Our service provides customers access to our website, where they can access resources to help them successfully file and finalize their divorce. This includes access to our questionnaire. Completing the questionnaire allows our software to generate forms based on their answers. Our service does not pay court filing fees. The customer must pay all court fees.
  
  This customer accessed our post-purchase questionnaire and downloaded the forms from their account. Our refund policy can be found here: **************************************************;
  

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22868178
  
  I am rejecting this response because:
  
  the website provides a customer with forms to be used to file a **********************. The forms they provided and the steps to file they provided, are not the same forms that my county accepts for divorce through the efiling process. efiling is a timely process and the forms they provided were not the same. there for I had to download and recompile the documents requested from the county to file for my divorce in a timely fashion. Not using any of the forms they provided!! They sell forms to file a divorce!!!
  
  Sincerely,
  
  ****** Sue *******

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a divorce so I went to this company website ************************************************* Company name is Online Divorce LLC. I purchased divorce paperwork from them for $199. They called me the next day to go ahead and view and download my forms to sign. I stated I needed time to think about it and NEVER accessed any of the forms they sent me. My case progress is 50%. According to their site they refund the money if nothing has been accessed, signed or filled out within 30 days. I will attach the screenshots of their online policy, my case progress and proof of purchase for date references (it hasn't been 30 days).Now I called them twice to get my refund. They do not want to honor their refund policy even though I haven't accessed anything, signed anything, downloaded anything or did their post questionnaires (and other post items) as mentioned in the refund policy. They are fraudulent in the refund policy and I want to report them so I can hopefully get my money back and they don't do this to anyone else.

  Business Response

  Date: 02/12/2025

  This customer utilized our post purchase services; which we explained in detail to them via email. We have assisted them with their refund request. Our refund policy can be found here: ********************************************

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid online ************************** $250 to do divorce papers for me and once I had them signed and took them to the court the court told me that the papers were wrong because in ******** the grounds for divorce are 6 months not one year so they would not accept the papers upon contacting

  Business Response

  Date: 01/22/2025

  We provide a self-help service where customers can use our website to complete a questionnaire. Then, their forms are generated by software based on their answers. This customer's forms are correct based on their answers.
  We contacted them and explained what they could do if they needed their forms to reflect differently. 
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22833470
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 02/06/2025

   

  I have done their questionnaire and it produces out of code documents since the VA CODE is grounds for divorce with no minor children is 6 months not 1 year as it used to be. So their software is out of date and I have asked for a refund for the $250 I paid so I can get documents done correctly.  I have emailed them again and told them that I changed the date of separation like they told me to do and it still produces the same documents that are not acceptable to the court.

  Thank you

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17, 2024, I tried to get some divorce papers from onlinedivorce.com. I answered all the questions, paid the $199 to file, then received a notice that I had to call them. So I call and am being pressured to pay an additional $399 so they can handle everything. I said no, I just want my forms. So I get my forms, I go to the clerks website to check on their hours and they have the forms available for free. The $199 is for what? I'm not sure. I go back and look and it says they have 100% money back guarantee. So I email to request a refund because they didn't do anything, and I was told I couldn't request it after they generated the forms. Again, the forms that I can get right from the clerks website. Obviously, I didn't know that at the time or I would have just filled them out from the website instead of answering questions to fill them out on the website. I just want to let everyone know this is a scam - from your website it seems these are popping up everywhere. Please just tell everyone to check their county website first and don't use these scammers!!

  Business Response

  Date: 01/22/2025

  We do not sell divorce forms. We provide a self-help service where customers can use our website to complete a questionnaire. Then, their forms are generated by software based on their answers. Customers who utilize our post-purchase services are not eligible for a refund.
  Our refund policy can be found here: ********************************************
  

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the platinum service and did not receive any updates on my case filing. They attempted to extort money from me by telling me that I need to reactivate a monthly membership. I should not need to pay an ongoing monthly subsvription if I already paid for the hassle-free platinum service.

  Business Response

  Date: 12/24/2024

  We do have a monthly subscription fee that must be current to receive customer support and account access. There have been several issues we have reached out to this customer regarding how they completed their forms. Their case cannot be successfully filed until they have been fixed. We have emailed this customer multiple times regarding these matters. Once they are fixed, their case can be filed.
  We invite this customer to respond to our emails if they have questions. We are happy to help. 
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to request a refund 6 hours after purchasing because a man named **** called me and said I will be charged 399$ and then hung up and he phone. His contact number is unavailable and I was scammed. They are very responsive to get your money then once they receive it theyre all ghosts. Refund policy isnt honored

  Business Response

  Date: 11/27/2024

  We have resolved this matter directly with the customer. 

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/24 I began the purchase of a complete divorce package guaranteed as long as it is uncontested. This purchase was through Onlinedivorce.com I explained to the representative (I think **** was his name) that the man I married took off after he realized I wasnt going to pay all his debts. I have a P.O. Box for the spouse and he would be waiting for the forms to sign with no problem because he had not settled with a physical address. I was assured this was no issue that in fact for just a little more they could serve him since I have his work address. So I purchased the premiere pkg. This co has kept me in a circle of resubmission of the same forms for months and has not mailed or served anything!! I have ask for a refund twice, the first time they said ok BUT that they had it all done THIS time and just ready to ship. It did not!! NOW they say its too late for a refund!! I still have no forms mailed out they want me to confirm shipping AGAIN but they lock the account and ea time I have to pay ***** to hit that button!!! SCAM PLEASE help me.. I am so hurt that I have let all these people take advantage of me.

  Business Response

  Date: 11/13/2024

  Since August 2024, we have made multiple attempts to help this customer. Those attempts were efforts to ensure they don't file forms with inaccurate or missing information. We have also been in contact with them recently regarding this BBB complaint. We will continue to work with them and invite them to respond to our emails. 
  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22521720
  
  I am rejecting this response because:

  The only time the company has had any communication with me is when I have chat, emailed and called them. Each time it is a guessing game did you complete the form yes. They lock the account and you have to pay more. When I asked repeatedly for an email from them I stayed on the phone until I finally received an email the phone conversation was completely distorted by his head set. I ask him to call me back from a line that worked. That never happened. NOW I  am asking for my money back and they refuse! They wont review the phone calls or chats I have made to this company in efforts to process the forms then to also just get refunded so I can hire a legitimate lawyer to take care of my divorce.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 11/27/2024

  We have made multiple attempts to help this customer to ensure their forms do not reflect inaccurate or missing information. We have called them and emailed them. We are happy to continue helping them and invite them to respond to our last email. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I were charged twice and asked to pay even more money for a subscription.On Sep 30, I was charged $199 to process our divorce which included drawing up the papers for us to file (see picture receipt).On Oct 3, we were charged an additional $399 for their platinum service where THEY would file the paperwork through the court and make any updates needed (see pic receipt)On Oct 16, we were asked to make changes to our on line information. However, when we tried to go online to edit our forms, our information was blocked from access and we the website said we needed to pay for an additional subscription.This caused us to call the customer service number where we were told we had to pay additional mone This was never explained when we purchased the platinum package and believe we are being scammed.I would like a full refund of the $199 for XIF4-VBBC and $399 order ID ******* for a total of $600. Pictures of the receipts are attached

  Business Response

  Date: 11/06/2024

  This customer made two purchases: our ********************** service and Platinum services. To have account access, a monthly subscription fee must be paid. We we have explained to this customer. 
  
  Our refund policy can be found here: ********************************************

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22482827
  
  I am rejecting this response because:
  I feel that the company OnlineDivorce deliberately misled me on the terms of having to pay an additional fee to have access to the information that I provided despite making the payment of $199.00 along with an additional $399.00 
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, 09/30/2024, I signed up for their service trusting that it would make things easy. Service was never rendered, got a call from this SCAM, requesting that I pay $399 money to be successful in my divorce. That if I didn't I would face multiple court dates, just unnecessary SCARE TACTICS to extort people already in a vulnerable position. As soon as the call was over I went online and tried to cancel the service and request a refund, was taken to this online form. Today, August 2nd, 2024, almost 3 days later, I got a call from their ****************** saying I was no longer eligible for one. The request was made on the DAY of purchase and they refused to give me a refund and fully cancel the service.

  Business Response

  Date: 10/03/2024

  We offer an upgraded service where we help with the court filing process. Our customers do not need to upgrade if they don't want to. Customers can successfully file their cases by following the standard instructions available from their account. 
  
  This customer completed the post-purchase questionnaire, which, as stated in our refund policy (********************************************), prevents them from qualifying for a full refund. We have addressed this matter directly with the customer and invite them to contact us directly if they have any questions. 

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22370337
  
  I am rejecting this response because:

  Did not receive any services for the money paid. Business purposely delayed a response for my refund request. And never delivered any forms. I would like a full refund for the amount paid. 

  
  Sincerely,
  
  ******** ***** *******

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from ******************************* from an ****** ***** ************************************************************ and never signed up for such emails. I have tried to click on the unsubscribe link, however, it is invalid. I have tried to email the business back and get a response that this is not a valid email address. I just want to stop receiving email from them daily when it is not relevant to me.

  Business Response

  Date: 10/04/2024

  We apologize for the inconvenience. The emails you've received contain an "Unsubscribe" clickable link. However, we have removed your email address from our list. Please reach out to us directly if you have any questions. 

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your assistance. Although  there was an unsubscribe link on the email, it was disabled and did nothing when clicked on.
  
  Sincerely,
  
  ******* *****