Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,667 total complaints in the last 3 years.
2,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
locked account, ongoing charges, no access, failure to resolve or cancel Going on for over a year with hundreds of dollars stolen
Business Response
Date: 07/29/2025
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account access and billing concerns.
We understand that youve been unable to access your Microsoft account and have experienced ongoing charges totaling approximately $414.00. Were sorry to hear about the difficulty this has caused and appreciate you bringing it to our attention.
To move forward with our investigation, we kindly ask that you provide the following:
The Microsoft account email address (MSA) associated with the charges
Billing statements or invoices
For account recovery, please visit ****************************************** complete the secure recovery form. This is the only method available to verify account ownership. You may submit the form up to two times per day, and we recommend including any details not previously submitted to improve your chances of success.
Once we receive the requested information, well continue our review and follow up with next steps.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/29/2025

Complaint: 23634474

I am rejecting this response because:they still have not stopped taking money from account monthly and also need to return my last 1.5 years of payments that I didn't agree to. Due to not being able to log into the account

Sincerely,

******* ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Windows 11 online (how else) after checking that my laptop specifications matched the Windows 11 requirements for $39.99 plus tax. BUT after I paid for it and downloaded it or rather tried to, it told me that my computer was NOT compatible. I tried to contact MS ******** service but there is NO WAY TO CONTACT A LIVE PERSON. Every single phone # out there all directs you to their website. 855 270 0615 800 865 9408 800 642 7676 305 418 9136 The middle 2 dont even ask you anything. They just tell you to go to the website. I was able to talk to a ***** on their chat but all he could do was credit it back to my account that had just been opened. I just opened it specifically to be able to buy Windows 11. I CANT USE THE DOWNLOAD AND THEY WONT REFUND MY $39.99!!! What good is an account credit if I have never frikkin used it before and now obviously cant use it now?! I WANT MY $40 BACK!
Business Response
Date: 07/30/2025
Dear ******* ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***********
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I hope this email finds you well, I am sending this email because I have lost my main Microsoft account, said account is also still connected to my Xbox, yet locked under password since I forgot it [even if I had the password now I could not access the account as I have tried too many times.] another thing is the only recovery method on said account was my home phone line [forgot why, probably added it as a kid.] so it is not possible in any way to get an SMS to reset my password, I would need to get the code via phone call. I have messaged support about a week ago and they said that they could not do anything as the "account recovery is completely automated." I have done the recovery form at least 4 times now, yet always declined. I have screenshot proof which I cannot use in the recovery form and I also have received and sent emails from a friend of the account I am trying to recover. lastly, my other Microsoft account under an email I do have is connected to the Xbox aswell [see linked screenshot]. if you need more information, simply ask and I might deliver.
Business Response
Date: 07/29/2025
Dear **** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery issue.
We understand how important access to your Microsoft account is. After reviewing your case, we can confirm that the only method to regain access is through the account recovery form available at the following link:
**********************************
You may submit the form up to two times per day. To improve your chances of success, please try to include information that has not been submitted in previous attempts. Unfortunately, our support teams are unable to bypass or manually override this process, as it is designed to protect account security.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/29/2025

Complaint: 23633766

I am rejecting this response because: it did not help me.

Sincerely,

a.c
Customer Answer
Date: 08/06/2025
my complaint was not resolved. end of story.
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was wrongfully banned it says I use external programs do modifications which I have no clue how to do I'm an OTR Truck Driver n have spent a lot of money. To see it all gone out of no where hurts me cause all the **************** down the drain over something that they claim i did, which I didn't I barely even know how to operate my laptop half the time
Business Response
Date: 07/30/2025
Dear ****** ******,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Xbox account. We have reviewed the account information provided in your claim, specifically the account linked to ***************************** and the gamertag Mule7218863. We did not find any active suspensions on this account. Please note that only the Xbox enforcement team has the authority to lift bans. For further details, we recommend contacting them directly: **********************************************

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2025

Complaint: 23632208

I am rejecting this response because: this isn't due to ***************************** account this is due to *****************************************
GAMERTAG:THICC TURTLES
I'm a truck driver that drives across state lines with starlink Internet so idk if that's caused my ban with them due to them wrongfully banning me. And I can not talk to the enforcement team directly cause they don't allow that

Sincerely,

****** ******
Business Response
Date: 08/14/2025
Dear ****** ******.

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension. After reviewing your complaint we notice this concern only can be resolve for the Xbox enforcement team due that we proceed and contact them and they provide us the following information:

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way

Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn

Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services

Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services

Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

This enforcement has been reviewed and determined to be accurate, as such the suspension will be upheld.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I am filing this complaint for ******** owned by Microsoft as my ******** account keeps getting restricted in the last 2 months The team has restricted my account over 5+ times in June and restored it.and now it is restricted again I am not happy as I need to contact for interviews see case 250720-020659 Please help
Business Response
Date: 07/30/2025
Dear Thai ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/30/2025

Complaint: 23630826

I am rejecting this response because:
Ok I will wait for a response for proper resolution.

Sincerely,

Thai ******
Business Response
Date: 08/11/2025
Dear Thai ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your LinkedIn account.

We have escalated your case to our Tier 3 support team. According to our records, an agent reached out to you on August 1, 2025, requesting additional information to assist in resolving the issue. The Tier 3 agent also provided an explanation of the steps being taken and shared that the ******** team is actively working on improvements.

If these steps did not resolve your concern, we recommend replying directly to the email you received to continue the support process. If you did not receive the message, please check your spam or junk folder.

We appreciate your patience and thank you for bringing this matter to our attention.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/11/2025

Complaint: 23630826

I am rejecting this response because:
They did not do enough to resolve..
Sincerely,

Thai ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox Series X directly from Microsoft for $644.69 on July 10th. The unit was defective upon arrival (DOA). I followed the official return process using the Microsoft-provided shipping label and returned the product on July 14th. Since then, Ive been ***eatedly told conflicting information by multiple support ***resentatives across different days.On July 19th, I was told that the return was confirmed and that my ***lacement Xbox was on its way. A few days later, another *** claimed there was no record of the return and asked me to reinitiate the process. After escalating the issue again, I was told a supervisor would get back to me, that never happened. Ive had to ***eat myself to different ***s every time.I have chatted, called, and asked for escalation, but no one has taken clear ownership of this case. Ive been placed on hold, disconnected, and dismissed, with no ***lacement device and no consistent ********** seeking resolution, transparency, and accountability for the mishandling of this return.
Business Response
Date: 07/29/2025
Dear **** Gottling,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/29/2025
Complaint: 23630746

I am rejecting this response because:
I am rejecting this response because it does not address or resolve the issue. I purchased an Xbox Series X directly from Microsoft that arrived defective. I returned the unit per their instructions over two weeks ago, and I have received no confirmation of a replacement shipment, no timeline, and no meaningful updates. Their response to the BBB simply restates that the issue is "under review", the same vague message Ive been told repeatedly. I have been patient, but this has gone on far too long for a premium product from a company like Microsoft. I expect either a full refund or immediate shipment of a working replacement.

Sincerely,

Gage Gottling
Business Response
Date: 08/08/2025
Dear Gage Gottling,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent experience with your Xbox console.
Wed like to let you know that you are currently in communication with one of our Executive Support agents, who has reviewed your case thoroughly. As part of the resolution, youve been offered a replacement console.
Please take a moment to review the most recent email from our team, which includes important details about the replacement process and any next steps required on your part.
We appreciate your patience and thank you for giving us the opportunity to make this right. If you have any questions or need further assistance, feel free to reply directly to the Executive Support email.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The charity I work for, the ************************************* (****) was locked out of our LinkedIn account on June 20th. We are wanting to reach out to Microsoft who owns ********. We were asked to verify our identity with photo ID, but cant as our username is related to our organization name and not the name of an individual. ******** has very little customer service so it is proving extremely difficult to get into contact with them while we are locked out of our account.On June 20th I first reached out to linked in to inquire about the situation and received no reply. I reached out again on June 24th and June 26th and received only an automatic reply saying that they would be in contact. A month after first attempting to contact them, I still have not heard anything further from LinkedIn or any acknowledgment of the issue and we remain locked out of our ************ of profile: CCJA Admin Email: ccja-***************
Business Response
Date: 07/28/2025
Dear *************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LinkedIn has wrongfully restricted my personal account under my legal name (Oumaima Labiad) and personal email ********************** after I used it to file a support case for a completely separate issue: recovering access to my professional business account ********************** linked to *************************************************************).There was never any violation on my personal account. I simply opened a support case, and as a result, both my personal and work accounts have now been restricted. Despite submitting valid government-issued ID, ********* identity verification system fails repeatedly, and their support team has provided no actual explanation, evidence of a policy violation, or path for appeal.I have lost access to years of personal and professional contacts, my profile, and subscription services tied to my card and I have been met with vague, automated responses and denials.This has caused severe disruption to my professional life, and I am requesting that LinkedIn be required to:1.Restore my personal account or provide a clear and fair appeal process 2.Provide a full explanation and documentation of any alleged policy violations 3.Allow me access to my professional account and billing records
Customer Answer
Date: 07/24/2025
As an update: my personal ******** account has now been reinstated. However, my professional/work account (registered under the name Grayscale using *************************************** remains restricted, and I can no longer access it.

That account was created to support my teams ******** presence and had a company credit card linked to a ******** Premium subscription, which I personally activated. Since I no longer have access to that account, Im unable to remove the card or cancel the subscription myself.

My only request at this point:

That LinkedIn either:
Cancels the Premium subscription on the Grayscale account
OR
Confirms in writing that no further billing will occur on the restricted account

This situation has put me in a professionally compromising position, as a business card I do not own is at risk of being billed for a service I can no longer manage.

Please let me know if you need any documentation or additional information to move forward.

Best regards,
Oumaima Labiad
Business Response
Date: 07/28/2025
Dear Oumaima Labiad,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I accept the response as long as a resolution will be provided and my card will be removed from the restricted account .

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Oumaima Labiad
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I only subscribe to Office 365 annually. Microsoft required my credit card info to keep the account. A fraudulent purchase was made using my account yesterday morning. I got an email notification. Microsoft has refused to take responsibility or investigate, even with a shipping address (****** ****** W 4050 W **************************, 74061-2531, us). I spent 5-6 hours for calling Microsoft. Microsoft said they could not do anything and thus, I should close my credit card with *********. I reported this case to ********** Police Officer
Business Response
Date: 07/28/2025
Dear Sheau-dong ****,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your unauthorized purchase. Were truly sorry to hear about the distress caused by the unauthorized charge on your account and the time youve spent trying to resolve it. We understand how frustrating and concerning this experience must be, and we appreciate your persistence in seeking a resolution.
After reviewing transaction 4835683334, we can confirm that it is currently marked as a chargeback. A chargeback means that your bank or card issuer has reversed the transaction, typically in response to a dispute you initiated. This process is handled directly by the bank and is a standard method for addressing unauthorized or disputed charges.
Given this status, we recommend that you continue working with your bank to follow through on the dispute process. They will be able to provide updates and determine the final outcome of the case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/28/2025

Complaint: 23629112
I am rejecting this response because:
Following my recent BBB complaint, I appreciate your response and apology. I would now like to request further action on the fraudulent purchases made through my account.
Here is what I have:
I was not the person who placed or authorized the order.
I have the shipping address used in the transaction.
I received the email confirmation and delivery details (fraud6.pdf).
My credit card company has already reversed the charge.

Give these facts, I am requesting that Microsoft:
******** a formal fraud investigation on the account activity that led to the purchase and delivery.
Identify the person or profile linked to the transaction, including the ** address, login details, or any other metadata.
Permanently block or ban any users involved in this fraudulent use.
Confirm that my account is secure, and that no unauthorized access persists.
Notify me of any future attempts to access or charge purchases to my account.
Please respond with confirmation of the investigation steps and whether you can provide further identifying details of the person who received the item.
Sincerely,
Sheau-dong ****
Business Response
Date: 08/06/2025
Dear Sheau-dong ****,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the unauthorized purchase activity on your account involving a Surface USB4 Dock. We understand how concerning this situation is and appreciate your diligence in seeking resolution.

After reviewing the account activity, we can confirm that a password reset was performed approximately two weeks ago,and we also see multiple security contacts associated with your account.These indicators suggest that your account is currently secure. However, we strongly recommend enabling Two-Step Verification to further protect your account. This feature adds an extra layer of security by requiring a second form of identification when signing in. You can learn more and set it up here: ***********************************************************.

Since we are unable to conduct a deeper investigation into the transaction metadata (such as IP address or login history), we advise you to take the following steps:
******** the incident to your local law enforcement agency, as they are equipped to investigate unauthorized transactions and potential identity theft.
2.Visit Microsofts fraud and scam reporting page for additional support: *********************************************************.

We understand the seriousness of this matter and are here to support you. If you need help securing your account or have further questions, please dont hesitate to contact us.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/10/2025

Complaint: 23629112

I am rejecting this response because:
1) I received the email of "Your Microsoft package has been delivered." The address was ****** ****** W 4050 W ************************ 74061-2531. See attached Fraud 6.pdf.
2) Microsoft's requirement to store my credit card for Office 365 subscription created a vulnerability for fraud. Please escalate this case to Microsoft's Fraud and Investigation Team.
3) please provide me your legal department address.

Sincerely,

Sheau-dong ****
Business Response
Date: 08/20/2025
Dear Sheau-dong ****,
As previously communicated, the appropriate course of action for unauthorized purchases is to initiate a dispute directly with your bank. Once the dispute is filed, your bank will coordinate with our specialized department to investigate the transaction thoroughly.
Please note that the charge in question is currently under a chargeback status. Due to this, we are unable to proceed with any further actions or issue a refund from our side. Additionally, at this point, we are unable to disclose any further information through this channel.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/21/2025

Complaint: 23629112

I am rejecting this response because:
1) Could you please confirm who signed for it?
2) I was not able to add my new credit card to my Office 365 account. I asked ******************** for help.
Ticket ********** on 8/17: ****** **** said "it is the authorization issue. I just submitted the ticket to higher level. It will take 48 hours to resolve the issue."
Case ********** on 8/21: ****** spent 25 minutes to get information before Liezel review Delmar's ticket.

Sheau-dong ****
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has banned accessories that they or their partners dont make. We own our systems, not them. ************** and many car manufacturers tried the same thing. The court told them, you dont own the system.
Business Response
Date: 07/29/2025
Dear ***** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about accessory compatibility.
We understand your frustration and appreciate you bringing this matter to our attention. To better understand and investigate your situation, we kindly ask that you provide the following:
A Microsoft Support case number, if you have already contacted our support team
The specific accessory that is no longer functioning as expected
The console or device model you are using the accessory with
Once we receive this information, we will be able to review the matter more thoroughly and follow up with next steps.
We appreciate your patience and look forward to assisting you further.
Sincerely,
Microsoft Corporation

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