Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,661 total complaints in the last 3 years.
2,337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/7, I logged into my microsoft account and paid $16.50 for my office 365 subscription. The money left my account and was paid to microsoft. On 7/14 my service was canceled for non-payment. I contacted microsoft who claims they started an investigation and they claim the card was declined. I spent 3 hours on with support and provided all the proof from my bank that it was paid on 7/7. Microsoft has refused to do anything even though I provided proof from my bank it was paid.
Business Response
Date: 07/29/2025
Dear ***** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Business Billing Team to investigate this matter and work with you directly toward a resolution. Your will be contacted shortly.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During A conversation session with a friend group at 2:54pm July 22nd Monday, I was permanently suspend from my Xbox Live acc from Microsoft services & support , I sent an appeal but the appeal process turns down at least 60% of applications. Im frustrated not because of the thousands spent but more to the term of the time and commitment of the account of 10 years Ive had since high school, my army career and now. Microsoft will not try to resolve or discuss disputes and wont disclose events of the case, Im asking for this to be resolved unsuspended and resolved.
Business Response
Date: 07/30/2025
Dear ******* **********,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Xbox account. We have reviewed the account information provided in your claim, specifically the account linked to ********************* We did not find any active suspensions on this account. Please note that only the Xbox enforcement team has the authority to lift bans. For further details, we recommend contacting them directly: **********************************************

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the end of 2024, I noticed that Microsoft had transferred $4.18 from Microsoft Rewards and marked it as "Unclaimed Property Transfer". The transfer apparently occurred on 8/8/2023. The transfer confirmation number is UCP20230808. I checked some government unclaimed property sites and was unable to find the money, so I contacted their support team. They told me to check the same sites I had told them that I already checked. I checked again and responded. They then asked for a screenshot of the site, which I sent. They then responded with another site that linked back to the same unclaimed property sites and, worst of all, just closed my case without actually finding my money. I created a new case and am getting the same run-around again. It takes weeks or months for them to respond.
Business Response
Date: 07/29/2025
Dear **** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2025

Complaint: 23636400

I am rejecting this response because:
Microsoft is now claiming that my money was "seized" rather than transferred to a government unclaimed property thing. They cite "Microsofts policy regarding unclaimed property", but I can't find that. I checked the following pages:
***********************************
***************************************************************
***************************************************************

They have credited what I believe is a Microsoft store account with $4.18, but that's not what I wanted. I've only ever used the Microsoft store once and don't intend to use it in the future, so such a credit is useless to me. I want the $4.18 or I want to know where they transferred it to (if they did). They have closed the case. I responded to their e-mail, but since they closed the case, I don't anticipate a response any time soon (if ever).

Sincerely,

**** *******
Business Response
Date: 08/21/2025
Dear **** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account and the handling of your funds.
We understand your concern regarding the $4.18 credit and the confusion surrounding the status of your funds. We apologize for any frustration this situation has caused and appreciate your patience as we work to resolve it.
To clarify, the credit was applied to your Microsoft Store account as part of our standard process. However, we understand this may not be the resolution you were seeking. To ensure your concerns are properly addressed, weve escalated your case to our ********************* A representative will reach out to you directly to review the matter and provide a clear explanation or alternative resolution regarding the funds in question.
We appreciate your continued engagement and thank you for being a valued Microsoft customer.
Sincerely,
********************
Customer Answer
Date: 08/28/2025

Complaint: 23636400

I am rejecting this response because:
I was told I would be contacted, but I have not yet been contacted.

Sincerely,

**** *******
Business Response
Date: 09/09/2025
Dear **** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing concern.
Wed like to confirm that a charge of $4.18 was deducted from your account on April 24, 2025, in accordance with Microsofts policy regarding unclaimed property. Per our terms, funds may be subject to seizure after 18 months of account inactivity.
As a gesture of goodwill, on August 4, we added a $4.18 account credit to your Microsoft account. This credit can be used toward future purchases or subscriptions.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/10/2025

Complaint: 23636400

I am rejecting this response because:
They have already sent me nearly this exact message via e-mail and I rejected it then. (See my response on August 4th.)
Microsoft is claiming that my money was "seized" rather than transferred to a government unclaimed property thing. They cite "Microsofts policy regarding unclaimed property". Can Microsoft point me to this policy of theirs? I can't find it myself. I've checked these pages:
***********************************
***************************************************************
***************************************************************
They have credited a Microsoft store account with $4.18, but that's not what I wanted. I've only ever used the Microsoft store once and don't intend to use it in the future, so such a credit is useless to me. I want the $4.18 or I want to know where they transferred it to (if they did).
As a compromise, I am part of a Microsoft 365 Family Plan but I'm not the main account (so I don't pay the bill). Microsoft can apply the credit to that account instead so he can use it to pay the bill. That would work for me.
Sincerely,

**** *******
Business Response
Date: 09/23/2025
Dear **** *******,
We have reviewed your account and found that there is an active escalation regarding this issue with an update as recently as September 21. Given this, we encourage you to wait for the engineering team to review the bug item and get back to you with the resolution they can offer.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a game bundle on 07/16/2025 titled Batman Arkham Collection. This bundle has 3 games as well as in game content. At the beginning of the game, I was given information that the game uses an auto save feature that saves your games progress as you play. After playing the game for a short period of time, approx 1 hour, I turned the Xbox console off. When I returned to the game the next day I noticed the game had restarted my progression to the very beginning of the game losing all my progression. Thinking this was an error on my part, I played the game again for a period of one hour. Before existing the game this time, I quit to the main menu and then relaunched the game to make sure the game was where I left off. On the third day I returned to the game and was sent back to the very beginning of the game losing my progression once again. All three games I purchased are missing a critical function in order to play properly. The game is not intended to be played in one sitting nor is it eco friendly to keep the Xbox console on 24/7. Microsoft and the Xbox store sold me a game bundle that is unable to play and for all intents and purposes; broken. I requested a refund and was denied the refund moments after my request. This is not a matter of money, this is a matter integrity. Thanks for your time.
Business Response
Date: 07/29/2025
Dear ******** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent experience with the Batman Arkham Collection.
Weve reviewed your concern and can confirm that a full refund of $9.73 has been issued to your original payment method. Please note that refunds typically take between 1 and 10 business days to reflect, depending on your financial institution.
We appreciate you bringing this matter to our attention and thank you for your continued support of Microsoft.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:07/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their platform continues to be abused for doxing/stalking/smearing purposes. In this instance, my name and incorrect age is listed in Yahoo's search results, associated with an individual long after (years?) it was removed from the site in question, far beyond the ***** weeks stated in their FAQ.
Business Response
Date: 08/05/2025
Dear ***** *******,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Yahoo Search Results concern.

We understand how distressing it can be to see inaccurate or outdated personal information appear in public search results, and we appreciate your efforts to seek resolution.
We would like to clarify that ***** is not affiliated with Microsoft, and as such, we do not have control over the content or search results displayed on their platform.
Any concerns related to doxing, stalking, or misinformationsuch as the incorrect listing of your name and agemust be addressed directly with Yahoos support team.
We recognize your frustration, especially given that the information in question has remained visible far beyond the ********************************** Yahoos FAQ.
While we are unable to intervene in this matter, we strongly encourage you to contact ***** through their official support channels to request a correction or removal.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/09/2025

Complaint: 23634856

I am rejecting this response because:
Please see the attached. Bing, and therefor Microsoft, power Yahoo's search results.
This is a bit like a complaint against a water tower owner over contaminated water, and the water tower owner, from which the water came, saying "we're not affiliated with the water company that delivers the water" because they don't own the pipes into my home.
Please contact the downstream provider and clear up the contamination Microsoft/Bing caused. ;)
Sincerely,

***** *******
Business Response
Date: 08/21/2025
Dear ***** *******,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the removal of Yahoo search results.

Although Yahoos search results are powered by ****, ***** manages its own search index and removal process. Therefore, requests to remove content from Yahoo search results should be directed to Yahoo Support, not Microsoft Bing.
What You Need to Do:
-Contact the website owner hosting the content and request that the page be removed or updated.
-Once the content is removed from the source website, Yahoo will typically update its search results during its next refresh cycle (this may take up to 1012 weeks).
-If the page contains sensitive personal information (such as financial data or identification numbers), you may submit a removal request directly to ***** using their support form: Yahoo Search Removal Help.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue 1. Unable to log in to my Microsoft account from a frequently used *********** with the correct password. 2. There is remaining Skype credit (hold monetary value), document, email with public authority, government & private and contact in my account. 3. Unable to contact the support agent by neither **** case management email nor online chat (unable to locate such function since July). 4. No feedback and explanation given for countless failed attempts of recovery form given that the information were copied twice weekly before the account was barred. 5. Unable to provide any form of explanation of the account security threat leading to the blocked account. 6. ********************'s agent informed me that the landline call-in verification seems to have been terminated since 30 Sep 2024. However, I have not received any notification up til now. Users were not given time to update their recovery channel as per Microsoft requirement which is unfair to customers. Instead, I find out that they still offer that function to paid user (*****************************************************************************************************************************************************) which is a false representation. 7. The recovery form system seems not applicable to my situation and it is not transparent as the passing requirement is not communicated to the client. In particular, I funded my Skype credit by ****** which is not an option in the form. Furthermore, Skype was terminated earlier this year so user cannot retrieve their contact which is part of the recovery form.
Business Response
Date: 08/04/2025
Dear *** ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery forms and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.
Please try to submit information not previously provided.
Regarding your Skype balance, please note, while Skype is no longer selling new Skype Credits or subscriptions, users with active subscriptions or Skype Credits can continue to make and/or receive calls via the Skype Dial Pad, that can be found on the web portal) or through Teams Free. Using the Skype Dial Pad.
The Skype Dial Pad will only be visible if you have active Skype Credits or an active subscription. If your Skype Credit is inactive, youll need to reactivate it via My Account.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/11/2025

Complaint: 23634738

I am rejecting this response because Microsoft has not address to any point what I mentioned in my complaint statement. Instead, the representative try to reply by canned answer seems to avoid to admit their failure and omission to avoid any burden on them. Please ask them to reply point by point.I would also reply to their response point by point.
In addition, please ask Microsoft to provide the way for further escalation or dispute resolution through external parties.

Sincerely,

Yip ***** *****
Business Response
Date: 08/20/2025
Dear *** ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance, we would like to clarify all your concerns:

1. If you're unable to access your account,please use our recovery form available at: **********************************.
2. Once access is restored, you will regain full availability of all data associated with your account.
3. We apologize for any inconvenience caused by previous support interactions across our channels. Kindly provide the reference numbers of those cases so we can investigate further.
4. As per our internal policies, we are unable to disclose specific reasons for unsuccessful recovery form submissions.
5. Accounts may be locked for various reasons,including:
Multiple failed login attempts.
Detection of suspicious activity.
Violation of Microsofts terms of use.
To proceed, please confirm the affected account for further review.
6. We apologize if you did not receive prior notice regarding the deprecation of legacy verification methods (such as landline call-in). These changes were part of our transition to Multi-Factor Authentication (MFA), and we made efforts to notify all customers via email.
7. Please note that the recovery form is standardized for validation purposes and cannot be customized or altered.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/04/2025
Please don't mark this case as any progress. Despite Microsoft provided a general response to my complaint through BBB, the issue was still outstanding.

1. Numerous failure attempts occurred in the given recovery form before contacting BBB.

2. My main point is stuck on accessing my account through correct password entry as indicated on the login screen despite being prompted that an account was being blocked due to multiple previous incorrect password attempts that seems not from me which distinguished from another screen showing incorrect current password entry.

4. Do we have an open public information policy or data subject policy?

5. Impacted account is ************************************

6. Microsoft admitted the elimination of landline verification. It seems that I did not receive any notification. In addition, is there any prompt during usage? It is inconsistent in Microsoft's practice to force consumers to do what they like by blocking consumer login without any reasonable excuse. It is a reasonable expectation that Microsoft would force consumers to change the verification method when rolling out the changes.

7. Microsoft acknowledged that the standard recovery form did not take individual consumer circumstances into consideration, which hindered my possibility of recovery. In particular, I funded my Skype credit by ******, but only credit card information can be entered into the recovery form, which seems to be causing me to fail the form with a critical question.
Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Unfair Permanent Suspension of Xbox Account (Gamertag: iceygamer#****)Hello,Im submitting this complaint because my Xbox account (iceygamer#***** was permanently suspended on July 18, 2025. I submitted an appeal through the Xbox Enforcement portal, but it was denied with no clear explanation.I did use a third-party tool called PartyHax briefly to test party-related features like open party, invite-only party, and crash party. At the time, I didnt realize that using those functions even just among friends would violate Xboxs policies. I never used the tool to harass, spam, or cause problems for others.Ive had this account for years and never had any serious issues before. Im not trying to excuse what I did, but I hope Microsoft will consider that this was a one-time mistake made without malicious ********* asking for a fair second review of the ban, or a detailed explanation of why a permanent enforcement was necessary instead of a temporary one. If this isnt something that can be reversed, I would still appreciate clarity on the situation.Thank you for your time and attention. Jovial ******* Gamertag: iceygamer#**** Email: ************************
Business Response
Date: 07/30/2025
Dear Jovial *******

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your suspension with the Xbox enforcement team due only they have the authority to revoke bans, they provide us the following information:

Regarding the concern you raised about the indefinite suspension of the account associated with the gamertag Icey ********* and the email address *********************************.
After a thorough investigation, weve confirmed that the account was suspended due to the use of an unauthorized third-party tool. This tool was used to spoof game titles, resulting in the display of inappropriate or misleading content instead of the actual gameplay. This activity is a direct violation of our community standards and the Microsoft Services Agreement.
Its important to note that the third-party tool in question includes clear warnings about the potential consequences of its use, including the risk of account suspension. Given the nature of the violation and the fact that users are made aware of these risks, the decision to uphold the suspension remains in effect.
We understand this may be disappointing, and we appreciate your understanding as we work to maintain a safe and respectful environment for all players.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
locked account, ongoing charges, no access, failure to resolve or cancel Going on for over a year with hundreds of dollars stolen
Business Response
Date: 07/29/2025
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account access and billing concerns.
We understand that youve been unable to access your Microsoft account and have experienced ongoing charges totaling approximately $414.00. Were sorry to hear about the difficulty this has caused and appreciate you bringing it to our attention.
To move forward with our investigation, we kindly ask that you provide the following:
The Microsoft account email address (MSA) associated with the charges
Billing statements or invoices
For account recovery, please visit ****************************************** complete the secure recovery form. This is the only method available to verify account ownership. You may submit the form up to two times per day, and we recommend including any details not previously submitted to improve your chances of success.
Once we receive the requested information, well continue our review and follow up with next steps.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/29/2025

Complaint: 23634474

I am rejecting this response because:they still have not stopped taking money from account monthly and also need to return my last 1.5 years of payments that I didn't agree to. Due to not being able to log into the account

Sincerely,

******* ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Windows 11 online (how else) after checking that my laptop specifications matched the Windows 11 requirements for $39.99 plus tax. BUT after I paid for it and downloaded it or rather tried to, it told me that my computer was NOT compatible. I tried to contact MS ******** service but there is NO WAY TO CONTACT A LIVE PERSON. Every single phone # out there all directs you to their website. 855 270 0615 800 865 9408 800 642 7676 305 418 9136 The middle 2 dont even ask you anything. They just tell you to go to the website. I was able to talk to a ***** on their chat but all he could do was credit it back to my account that had just been opened. I just opened it specifically to be able to buy Windows 11. I CANT USE THE DOWNLOAD AND THEY WONT REFUND MY $39.99!!! What good is an account credit if I have never frikkin used it before and now obviously cant use it now?! I WANT MY $40 BACK!
Business Response
Date: 07/30/2025
Dear ******* ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***********
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I hope this email finds you well, I am sending this email because I have lost my main Microsoft account, said account is also still connected to my Xbox, yet locked under password since I forgot it [even if I had the password now I could not access the account as I have tried too many times.] another thing is the only recovery method on said account was my home phone line [forgot why, probably added it as a kid.] so it is not possible in any way to get an SMS to reset my password, I would need to get the code via phone call. I have messaged support about a week ago and they said that they could not do anything as the "account recovery is completely automated." I have done the recovery form at least 4 times now, yet always declined. I have screenshot proof which I cannot use in the recovery form and I also have received and sent emails from a friend of the account I am trying to recover. lastly, my other Microsoft account under an email I do have is connected to the Xbox aswell [see linked screenshot]. if you need more information, simply ask and I might deliver.
Business Response
Date: 07/29/2025
Dear **** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery issue.
We understand how important access to your Microsoft account is. After reviewing your case, we can confirm that the only method to regain access is through the account recovery form available at the following link:
**********************************
You may submit the form up to two times per day. To improve your chances of success, please try to include information that has not been submitted in previous attempts. Unfortunately, our support teams are unable to bypass or manually override this process, as it is designed to protect account security.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/29/2025

Complaint: 23633766

I am rejecting this response because: it did not help me.

Sincerely,

a.c
Customer Answer
Date: 08/06/2025
my complaint was not resolved. end of story.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Microsoft is NOT a BBB Accredited Business.