Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,165 total complaints in the last 3 years.
2,073 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/25/2022 I purchased the new xbox series x from target that included a promotional deal which included a 2 year subscription to xbox ultimate. The very next month I was billed $16.07 for an xbox ultimate subscription. I made several phone calls to citizens pay the financer for target and microsoft about the issue. Microsoft no longer has a properly working phone service. Instead it directs you to a link to chat or receive a phone call from xbox. However when using the link it tells you that phone and chat are not available for these issues. So I was never able to contact anyone at microsoft about this. Citizens pay said they were aware of the issue and would contact me back. I never received a call back and was billed again. Microsoft is the same issue with no way to contact them but citizens pay was able to find a solution and I had to re register my new xbox to receive the promotion. I successfully linked my new xbox to my account and citizens pay and received a notice that my ultimate subscription would no longer be billed until november 4th ****. Citizens pay said they could not refund my account the charge as it was a one time refund and I would either have to cancel the card and file fraud charges or get in contact with xbox which is not possible. I have received notice from my account that the same charge of $16.07 is pending approval for a third time.
Business Response
Date: 11/08/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009642569.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:11/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Scam forward to ** BBB for information
Business Response
Date: 11/14/2022
Dear ***********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint # 7009813079 .

Meanwhile, We will continue monitoring your complaint through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a previous subscriber of Microsoft Office 365. I started the free version of the subscription about 4years ago and was asked for my credit card info for recurring charges of **** per month. Since then, in the past two years or so, I have not used the subscription and have been trying to stop the recurring charges. For roughly the last 12 months I have been told by my credit card company they cannot stop the charge. I've gone on Microsoft several times and tried to stop the charge unsuccessfully, because I can't remember the username that was used to create the account 4 yrs ago I can't get "live assistance" from the virtual assistant. I've since gotten a new laptop so any information stored on the old laptop is no longer available since the laptop was destroyed by fire. I submitted a form to microsoft to try and recover the info 2x and both times I was sent an email saying unfortunately I did not provide enough information to recover my account. There is no actual number you can call or any actual person to speak to. Microsoft's recorded message for service says they have moved ******************. This does not help me one bit because again, I don't know the username! I would like to get a refund for my overcharges and most importantly stop paying for a subscription I WILL NEVER EVER USE AGAIN!!! Microsoft is committing fraud by charging for a subscription that is not accessible. The site itself says that if you have not logged on for over 2years your data has been deleted. If that is the case, why has my account and recurring charges not been stopped as well? This is a disgrace.
Business Response
Date: 11/08/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009642269.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/08/2022

Complaint: 18351717

I am rejecting this response because:I know from previously trying to contact them for conflict resolution they never get back to the consumer. There is no site to reference or anything not a department or number to call for updates. I just have have to sit back and wait for them to contact me. Not acceptable as this could go on forever and for all I know they may never get back to me.

Sincerely,

***************************
Business Response
Date: 11/21/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on November 16th with the following resolution:"I would like to follow up with you regarding Service Request **********,which you have submitted with Microsoft Customer Support, as we have not heard back from you regarding information that has been requested in order to continue investigating your escalation. Initial contact was made via email on 11/14/2022 with some follow-up questions.
I would be more than happy to assist you with your service request, however, as we have not received a reply, we will be closing Service Request ********** at this time. If you wish to resume the investigation into the issue you are experiencing, you may reply to this email with the requested information, and your service request will be reopened. After 7 days the Service Request would no longer be able to be reopened and you would need to contact Microsoft Support to create a new Service Request.

We sincerely apologize for any inconvenience that you have experienced and I appreciate your understanding and patience while this problem was investigated.
"

Since you didn't reply to the first communication Microsoft now considers this cased closed and will no longer be responding.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/01/2022

Complaint: 18351717

I am rejecting this response because:the information that Microsoft is asking for, which is the account number, I do not have and I explained that to them. They are asking for info I cant provide to be able to stop the charge. If ********** info I would have stopped the charges a couple of years ago. This is a complete scam. Imagine how much money they make for doing this to multiple people. Disgraceful.

Sincerely,

***************************
Business Response
Date: 12/09/2022
Dear ***************************,
Thank you for your response. After reviewing your complaint and recent service request #********** we cannot move forward with this complaint as you cannot provide the information we need to validate the ownership of the account. I understand the frustration that can be involved with this specific situation; we do apologize for the inconvenience but please understand we have certain policies that prevent us from moving forward if the client cannot provide the information we ask for.
We understand this is not the resolution you had hoped for, but we will proceed this complaint as there is no further action we can take.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/14/2022

Complaint: 18351717

I am rejecting this response because:
If a customer suspects fraud how in the world can i provide information i do not have!!!!
I have closed my credit card to prevent further charges from occurring but i would like to say that Microsoft is clearly robbing customers.
This has been a hardship on me to deal with because i have recurring bills that need to be paid with the credit card that i had to stop.
I will file a formal complaint with the *** also. Even if i can't recover my lost money i will do what i can to make sure that i fight for my rights.

Sincerely,

***************************
Initial Complaint
Date:11/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Xbox live for 8 days I am seeking an 8 day refund. I was banned because someone was calling myself and my friend racial slurs. I sent them a civil message stating the n word isn't nice verbatim and received a banned with potential to be permanently banned. I sought an appeal and was rejected with no explanation. You cannot contact the enforcement team not seek any explanation as to why what I did was wrong leaving me banned for no reason while someone else gets to continue to be rascist. I also believe the banning was audimated and non effiecient despote their claims it was looked at by a person. This effects the service I pay for with no recourse or explanation.
Business Response
Date: 11/11/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Banned account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009730964.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to get a hold of Microsoft for the last few months for charges being made to my bank account. I don't know or haven't been able to get this resolved. Getting a hold of someone is impossible and when I do they close the ticket without resolving why they are charging. It's like I have a subscription and I don't. I don't know what to do. I have tried with my bank to change my card several times and some how they still charge the account by changing the name I want these charges to stop and the money to be refunded back.
Business Response
Date: 11/08/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009642425.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/14/2022

Complaint: 18351246

I am rejecting this response because: Although I have a case number there still is no way I can contact a person about what's going on. Having a case number and not being able tos Wrk to someone is pointless. I have been trying to get this resolved for months with resolution.

Sincerely,

*************************
Business Response
Date: 11/22/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on November 22nd with the following resolution:"This is ******* again, with Microsoft Customer Support. I would like to thank you for taking the time to contact us in regards to you service request.The previous email I sent mean the internal team is further investigating your issue. Once I receive an update I will be in contact with you."

Please keep continue working with the agent.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact back and forth with Microsoft for weeks now about getting a replacement functional computer. They have sent me three replacement computers now all of which either do not function or do not function properly. I am promised so many things that go undelivered by their employees whether it is a phone call, a follow-up email, a functioning replacement computer or what have you. The greater majority of my questions and concerns go completely unanswered. I have been contacted by Microsoft Office 365 agents about my computer who when contacted back Microsoft claims Office 365 has nothing to do with my support. The majority of people I am being contacted by are African and have trouble comprehending what is going on and ask me for information such as if my *** package arrived or not when they should be getting that information through ***. All I want is a replacement computer in working order per my warranty and this has turned into a nightmare. The last device I was shipped one of the Microsoft agents even tried to get me to go out and buy a USB drive to repair the computer myself. This is absurd! I I have so many emails and phone calls at this point that I wouldn't even know what all would help BBB to upload at this time so I will wait until someone contacts me back. Thank you.
Business Response
Date: 11/07/2022
Dear *********************
Good Mornig !

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is #
7009603441.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 11/08/2022

Complaint: 18350198

I am rejecting this response because: Microsoft sent me an email stating a Senior Advocate would be in contact with me in regards to my complaint within two business days. A senior advocate did not reach out to me. Instead a regular customer service agent sent me an email with absolutely no consideration to my plight and opted to reiterate the same unlearned and uninterested general responses one would give in order to make the customer appear as if the fault is on them and Microsoft shouldnt be responsible for what is happening. I still have not received a date that I would receive an acceptable replacement or refund so I am submitting this to BBB within my 7-day window prior to that knowledge. I am happy to forward these emails to BBB as soon as I have the capability if necessary. Thank you.

Sincerely,

*********************
Business Response
Date: 11/17/2022
Dear **********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. It has been a tremendous joy and privilege to be providing you with follow up , until get his issue fixed, , however , I will continue working with a resolution for this matter.
A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is # 7009603441

Sincerely,

Microsoft Corporation
Microsoft Corporation

Customer Answer
Date: 11/30/2022

Complaint: 18350198

I am rejecting this response because: I never received any communication about this issue from any senior representative and was never referenced this case number. I was never informed by the BBB that the case was updated on the 17th however I did receive an email that Microsoft decided to close the case without notifying me prior to that decision. I have received a replacement surface go from Microsoft and the only issues that are evident to me are very slow system performance. To elaborate, if I am using any application such as Microsoft Edge for normal internet browsing or playing music then the computer performance begins to noticeably suffer. Because of this fact in contrast to how the original out-of-box computer I purchased did not have such slow performance, I have not wished for the case to be closed as it seems there is still room for issues to manifest that Microsoft would need to address before I consider this a satisfactory solution.

Sincerely,

*********************
Business Response
Date: 12/07/2022
Dear **********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. It has been a tremendous joy and privilege to be providing you with follow up , until get his issue fixed, , however , I will continue working with a resolution for this matter. We do apologize for this matter since you are very important for us.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # 7009603441

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/16/2022

Complaint: 18350198

I am rejecting this response because: I am rejecting the response as to keep the case open. I have received yet another "refurbished" computer from Microsoft. I have experienced a couple of issues signing in to my accounts but will wait to see if any other problems arise. At this point the system seems to be operating as one should expect however as the last computer that was sent to me took a couple of weeks for the problems to surface I do not want to be *****. I am operating in Windows S mode as I did previously to avoid any possible issues with foreign installation of applications.

Sincerely,

*********************
Initial Complaint
Date:11/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a Microsoft subscription for 2 years. Last year I received a reminder days before the draft came out of my bank account through Pay Pay. It is stated on their website that the customer should receive a reminder. I have not been able to find one, but I have seen advertisements to purchase another computer or add to my services. The subscription from last year cancelled on yesterday and my new subscription started on today. I would not have known that the money was drafted, if PayPay did not send me a receipt on my email. I talked with a representative from Pay Pay and they told me that they can not file a dispute to get my money back until I speak with Microsoft. Microsoft will not allow me to request a refund. The website did allow me to cancel reocurring drafts and the subscription. Which means the subscription for next year. That is what I understand. It would never allow me to ask for a refund. Their policy mentioned that I have 30 days to cancel the subscription and request a refund. I even ask for support to call me and have been waiting all day for that call. The only response I got from Microsoft are automated voices sending you to their website. I got an email from support for case number **********. I received an automated message saying that they cancelled that case due to the lack of support staff and the number of calls. They advised me to try again tomorrow. I do not believe that I will be able to reach a person on tomorrow either. I REALLY needed to cancel this subscription and request the refund returned to my bank account today. Today was the first day of the subscription. I should not have to report them to receive a response, but I need help. I no longer have a computer to use this subscription. I need your help.
Business Response
Date: 11/11/2022
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009729528.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I was a customer with ******************** Office 365 for many years and have attempted to solve a problem with them since June of 2022. I was robbed in ****** earlier this year. My phone was stolen and a do not have the same phone number, as a result they cannot text me so that I can establish a new password. I also do not know my PIN. I simply want them to release my 365 account so that I can get email to domain names that I own. I have contacted them many times and have been told that someone would get back to me, but they never do. In addition, I have submitted documentation on numerous occasions to prove my identity, yet they still do not release me. I will *** them if I have to. It is time that they release me. Please see the attached. My previous address was *******************************************************. The old phone number ************, but as mentioned I no longer have that phone number. My email addresses are ******************* and ****************************** Please ask them to release my account immediately. I can be reached at ***************************** and ************. Thank you, *******************
Business Response
Date: 11/09/2022

Hi *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft recovery issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is 7009662408
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 11/09/2022

Complaint: 18347921

I am rejecting this response because:
I will accept the response from Microsoft when they release my account. I need to access my email and have in fact set up a new subscription with Microsoft for my other domain, americanhealthshare.com. I have been a good customer with ******************** for many years and its time they reward me by letting me access my davidghai.com and winningstocktrading.com email accounts.

Please ask them to reach me at ************ or by email at ****************************** My current subscription details with Microsoft are as follows:
Subscription and payment settings
Subscription and payment settings

Recurring billing
Off, expires on ?12/3/2022?
Edit recurring billing
Expiration date
12/3/2022
Extend end date
Subscription status
?Active
Cancel subscription
Purchase information

Initial purchase date
11/3/2022
Unit price
Free trial
Purchase channel
Commercial direct
Download and install software

Sincerely,

*******************
Business Response
Date: 11/17/2022
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request.
We have seen that you already have an open service request and after further review we can tell you that your case is escalated.
In case you need further updates please contact the person who handles your case.
Sincerely
Microsoft Corporation
Customer Answer
Date: 11/30/2022

Complaint: 18347921

I am rejecting this response because:
The issue has not yet been resolved.
Sincerely,

*******************
Business Response
Date: 12/07/2022
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request.
As mentioned previously your case is escalated.
In case you need further updates please contact the person who handles your case for assistance or updates.
Sincerely
Microsoft Corporation
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox Live Account was suspended for no apparent reason today. The justification for the suspension is due to the following quote stated on the notice:"Can someone please dupe me lord runes till i am max ******** son stated the word dupe above stands for duplicate.I attempted to contact support via the virtual assistant but was abruptly cut off when requested to sign in. This happened more than once as I attempted to appeal and/or request a review of the incident that was picked up by AI or reported.After repeated unsuccessful attempts to contact Microsoft via the virtual assistant, I contacted customer support. The conversation was recorded as well. In conclusion, customer service stated I could do nothing and to basically wait the days for the suspension to be lifted.As a paying customer, I support such suspension activities but, for an account to be inadvertently cut off without the ability to follow up / immediately appeal in the event of an error, is unacceptable.I would like a response to tell me why the quote above justified a 2 day suspension of my account so I can further educate my son.Attached are screenshots of the suspension notice and reason for it.
Business Response
Date: 11/08/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009641965.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/01/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When Microsoft introduced Microsoft Office-2007 I paid a good cold hard cash price for this computer program.Just this week Microsoft has introduced something to my computer that prevents me from using my Microsoft Office-2007 which I paid good cold hard cash for.I do not think this is fair. I want them to allow me to use Microsoft Office-2007 which I paid for Please pass this on to whomever can get me some satisfaction.Thank you for your help in this matter.
Business Response
Date: 11/08/2022

Hi *******************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Office 2007 access issues.
We want you to know that this service is now discontinued.
To know more, feel free to visit https://www.microsoft.com/en-us/microsoft-365/end-of-support-office-2007 / Office 2007 End of Support | Microsoft 365
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/08/2022

Complaint: 18344791

I am rejecting this response because:

Sincerely,

*******************************
I PURCHASED THIS PRODUCT WITH REAL HARE EARNED MONEY THEREFORE MICROSOFT SHOULD NOT BE ALLOWED TO JUST SAY IT IS ENDED. MY OFFICE 2007 HAS BEEN WORKING JUST FINE UNTIL MICROSOFT PLACED SOMTHING ONTO MY PC THAT PREVENTS ME FROM USING THIS PRODUCT. THEY HAVE NO RIGHT TO DO THAT. ITS MY PC NOT THERES. I PAID GOOD HEARD EARNED MONEY FOR OFFICE 2007. ALL THEY WANT IS FOR ME TO SPEND MORE MONEY TO BUY THEIR NEWEST PRODUCT AT $70 DOLLARS A YEAR. WHY? THE BETTER BBB SHOULD UPHOLD MY RIGHTS AS SOMEONE WHO PURCHASED A PRODUCT AND SHOULD NOT BE TOLD THAT JUST BECUSE THERE IS A NEWER PRODUCT OUT THERE THAT I MUST PURCHASE THIS NESER PRODUCT.
There may by thousands of Microsoft Office 2007 users out there that have not come forward because they are afraid of Microsoft.
If I was a business and not a single person, the BBB would be on Microsoft's case because their might hundreds of users who would all of a sudden not be able to use their Microsoft Office 2007.
Please help me out here. They should not be allowed to tell me that the product I have been using is no longer usable when I know it is.

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