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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft Store

      8001 S Orange Blossom Trl Orlando, FL 32809-7654

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    Customer Complaints Summary

    • 5,166 total complaints in the last 3 years.
    • 2,078 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Microsoft 360 on April 5, 2022, and when I received my bank statement, I saw where they had taken the same amount out again on April 18th. I have been trying relentlessly since the 19th of April to contact them with no success. I have several numbers for them, but you can never get a human - its just a grand mess. Numbers I have for Microsoft:**********************; and **********

      Business Response

      Date: 05/30/2022

      Dear Lotus ***************************,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the refund request We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the account in question and the billing information.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:05/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I had an account hacked into and my email changed but not the password. so I could still log into it, However, I couldn't change my password or anything due to the email under the account being changed to an unknown email. I went to Xbox support for this issue, after proving the billing information used for the account in the past was correct and I owned the account, Instead of them getting my original email back under the account they suspended it, which caused me to lose playability to multiple games, including over 100$ worth in those games.

      Business Response

      Date: 05/27/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 1539478359 .

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a disability and need to talk to a support person on the phone instead of online. I need an actual person to talk me through something. They have made all their support online. As of now my OneNote is not synching just on one page. I would like to talk to a person at Microsoft and get help fixing OneNote. This company should have in person support for people and should also have phone support. Thank you!

      Business Response

      Date: 05/27/2022

       

      Hello ************************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneNote sync issues.
      We suggest you visit this link  https://support.microsoft.com/en-us/office/fix-issues-when-you-can-t-sync-onenote-299495ef-66d1-448f-90c1-b785a6968d45 (Fix issues when you can't sync OneNote (microsoft.com) try some of the recommended troubleshooting steps to fix the syncing issues.


      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 05/27/2022

       
      Complaint: 17237120

      I am rejecting this response because:

       

      I have already done this. I have a disability and need someone to help me go through the information and guide me on how to fix it. My disability prevents me from reading instructions and troubleshooting. 

      Sincerely,

      ************************************

      Business Response

      Date: 06/03/2022

       

      Hello ************************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account OneNote issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 1539711253

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 06/15/2022

      Thank you for getting Microsoft to message me! I was able to talk to someone and get a number to call in the future

    • Initial Complaint

      Date:05/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $30 for the game of Modern Warfare and it doest not even open. I tried Uninstaller and installing add-ons and everything and still no working. I want my money back

      Business Response

      Date: 05/26/2022

      Dear *******************,   


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issues with Modern Warfare game. We are unable to verify your account or locate a service request associated with the information provided in your claim. Have you contacted Xbox support for help in resolving your issue?


       If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Alternately, please visit this site to request a refund: https://support.xbox.com/en-**/search?phrase=digital%20game%20refund%20terms


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:05/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a member of the Microsoft Rewards program, you can earn points for your Microsoft account thru tasks each month called punch cards and the point value is varied for each one. There seems to be an issue with at least one of the punch cards every other month. This month in particular there's a punch card involving unlocking an achievement and earning 500 points for your account. Apparently the punch card is bugged and you can't recieve the bonus points. I emailed Microsoft Rewards support, told them what the issue was then provided the necessary pictures to prove I did complete the task to earn the points. That was back on the 5th of this month and I have yet to receive a response. I've been a member of the Rewards program and Microsoft for over 5 years.I even asked to talk with someone higher up then the person who responded to my email about the issue and asked for proof of me completing the task to recieve the points but was never contacted since the 5th.

      Business Response

      Date: 05/26/2022

      Dear ***********************,      


      Thank you for contacting Microsoft Corporation via the Better Business Bureau Microsoft Rewards program.  We have reached out to the Rewards team on your behalf and are currently awaiting a response from them. Due to the upcoming holiday weekend in the **, we will follow up with them again on May 31,2022 if we do not receive a response before then.


      We appreciate your patience while we research your complaint.

      Sincerely,


      Microsoft Corporation


    • Initial Complaint

      Date:05/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For at least the last few months,a recurring charge on my credit card listed as "Microsoft PC 1 month" is fraudulently showing up on my statements. I have ZERO knowledge of this, what it is, how they got my card, and I want it stopped but cannot find a way to access the charging company!

      Business Response

      Date: 05/27/2022

      Dear *******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Unauthorized charges. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 1539481342.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Microsoft a couple of times requesting that my account be closed for ************************** other day, I noticed that they have been billing me for the last 10 months, so I called to ask again that my account be closed. The woman that I spoke to was rude and not helpful. The Supervisor advised that he could only give me a 1-month credit, which would not work for me. I am requesting that all of my money be credited. I do not need someone to tell me there is nothing in the notes. There was no conversation or consideration about the refund. I lost a job, moved to another state, and almost lost my Father to COVID... I am so offended and disappointed by the Microsoft agents all about a few dollars, its a real shame.

      Business Response

      Date: 05/26/2022

       

      Hello *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account deletion request of the email ********************** and billing issues as to the account indicated. We have created a new service request for further assistance. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 1539446493

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:05/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a windows 10 USB stick from the Microsoft online store. When they sent it out the messed up the tracking info and put a tracking number that was already in use. That sent my package to ***** ********** where it is now stuck at the ***** facility. I have attempted to reach Microsoft support multiple times but the only time I got ahold of a human they hung up on me.

      Business Response

      Date: 05/27/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 1539476515.


      We will monitor your support case through resolution.



      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/27/2022

       
      Complaint: 17232386

      I am rejecting this response because I feel as though this is just an automated response. Can someone from Microsoft please reach out to me?
      Sincerely,

      *****************************

      Business Response

      Date: 06/06/2022

      Dear *****************************,  


      Thank you for your response, regarding the escalation of your recent order **********. We understand you did not receive the item Windows 10 Home (USB -English). Upon checking your recent service request (SR# ********** ), **** from Microsoft Store Support tried to reach out to you but was not able to get an answer, please reply to the last email sent by this specialist with the concern provided via the ********************** and he will prompt to help you sort this out.


      As discussed, we have issued a refund on your lost package from order **********.You should receive the funds within 3 to 5 business days from 05/30/22.


      Sincerely,


      Microsoft Corporation


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