Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,165 total complaints in the last 3 years.
2,073 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second year being charged ****** plus for a service I do not have. When I log in it states I no longer have a subscription but yet again I was charged and now I cant pay for what I need to because Microsoft is stealing money out of my account
Business Response
Date: 11/09/2022
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009674616.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/15/2022

Complaint: 18362702

I am rejecting this response because: I have not heard from anyone from Microsoft.

Sincerely,

***********************************
Business Response
Date: 11/29/2022
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request SR ********** we see that our representative ******* has been working with you on this issue.According to Agent *******, theres been several attempts to contact you via phone call but there has been no answer. Your case has been closed but it can be re-opened. Please refer to an email from our ACA Escalations team.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
xbox enforced two unrightful bans on my acccount for having a picture of myself that was completely safe and harmless to the community. xbox along with 2 other parties have not answered my troubles with help.
Business Response
Date: 11/10/2022
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account issues. After further review of the account ************************** we did not find any suspension.
If you need further assistance or have not yet contacted support about this issue, go to Xbox support.com to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xbox one has been banned after use from my child's friend tried to guess his password on his Xbox. My son was not around to give him the password and somehow the box is now banned. Microsoft/Xbox has been of no use to us except to tell us to wait a week to see if the ban lifts. What a waste of money because the ban has not lifted. It is sitting useless. My 11yr old son cannot play with his Xbox anymore and we are out of all of the money spent on it. There should be some form of resolution for matters such as these.
Business Response
Date: 11/11/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7009733296.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/15/2022

Complaint: 18359719

I am rejecting this response because:

to date, no one has contacted me from Microsoft as their auto-generated message stated. Microsoft failed to resolve my complaint.

Sincerely,

*************************
Business Response
Date: 11/30/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. After reviewing the case number **********, we see that one of our agents contacted you and directed you to the enforcement team. Please work with them as that is the only team able to solve your issue.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Advertised their GCC High Environment as Fed ramp/CMMC compliant it is the most expensive and apparently the most secure. Over the past year I have migrated over our environment only to find that many of the simplest of security features are no where near ready to use. Over the past couple months I have been simply trying to enable conditional access policies on our data. It took me 2 month to enable this feature and when it was finally enabled when I went to apply this conditional access policy it wouldn't work, I spent another 2 months working with support to get this working and they are now stating that our tenant does not have this feature available and that we would have to move our whole environment and rebuild it in another subscription to get this simple feature to work. This new tenant would cost us $40,000 extra a year and another year of rebuilding our system which would cost us another 130k. No where in their documentation does it state that this feature is not available and it is clearly stated that this is a compliant environment which is why we performed this move and paid for this service. I simply want to put controls on different sections of our data and Microsoft cannot get this to work for over 4 months now. In the meantime our data has been sitting unprotected and it doesn't look like Microsoft is willing to do anything to fix this major security issue (Reference Tickets # ****************, **************** & ****************). We moved from ****** for the security capabilities but it is very clear that Microsoft is missing some major components that are advertised as available.
Business Response
Date: 11/09/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7009673719.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/10/2022

Complaint: 18359061

I am rejecting this response because: this is the same response I have recieved for the past 2 months with no appropriate action taken.

Sincerely,

*************************
Business Response
Date: 11/22/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your T3 and recent service request SR ********** we see that your case was transferred and now you have the following on-going case: ****************. Also, we will transfer our case to another team for further assistance on our behalf. We appreciate your understanding.
We will still monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/02/2022

Complaint: 18359061

I am rejecting this response because my company lost a contract which caused ** to get rid of half of our staff, we lost a major income source and we were also not able to bid on any contracts for 5 months due to this missing component that we were paying for and supposed to have. We will need at least the second part of our request to also be handled, we requested to get the top support plan for a year at no cost. I believe this is more than fair based on the time, money and major impact this missing component has caused us.

Sincerely,

*************************
Business Response
Date: 12/12/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted the team taking care of your case for them to reopen your case. Please be advised this can take between 1 to 2 business days.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in March, I purchased a subscription with Microsoft one on my laptop, however after me using one time unfortunately I was not able to login for months it was like my account never existed. I reached out to Microsoft and they continue to tell me there is no file with my name however I have multiple bank statements that says otherwise. These bank statements includes their name and their contact number so I know for a fact that it is Microsoft one that is talking money out of my account. My bank ask that I contact them before they do an investigation, and I tried and they failed to reach out to me after making numerous attempts to contact them.This is a reference number they gave me: **********.
Business Response
Date: 11/08/2022
Dear xxx

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issue/cancellation request/billing issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint #********** .

Meanwhile,We will continue monitoring your complaint through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased on 8/6/2022 a preorder for Madden 23, 2k23, and MW2. All games worked until recently they did an update. Now MW2 says I do not own the game and my purchase was cancelled in August. Yet they still charged me 100$ for the vault edition and I never received a refund. If it was cancelled two why is it all of a sudden after two weeks not allowing me to access anything and where is my money? I attempted to contact them and keep getting the run around and they tell me I have to repurchase the game. Iam extremely dissatisfied with this scam. Especially because Im an avid gamer and always been a fan of Microsoft til now.
Business Response
Date: 11/09/2022

Hi *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your digital content issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is 7009662888

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
stonewalled, probably by bots or illiterate employees who waste my time making me repeat myself (see evidence in attached chatroom conversation) while trying to secure my account from hackers after receiving a security alert that someone from ****** accessed my account even after i changed the password. Two factor cant be set up because verification codes fail to be sent to me, and they have the nerve to complain when I waste 5 hours, am late for an appointment, and get precisely nowhere while hackers have plenty of time to steal my stuff, identity, and so forth. Got the distinct impression that these people in the chatroom cant read or aren't human. Tried to call but their system doesn't recognize a valid phone number when given one so couldn't schedule a call back
Business Response
Date: 11/11/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Compromised account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009731850.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming they actually follow through without incident.

Sincerely,

***********************
Initial Complaint
Date:11/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought microsoft outlook and installed it. now it will not allow me to open my email account i have tried calling them but customer service does not seem to be important to them
Business Response
Date: 11/08/2022
Dear ******************;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint # **********.

Meanwhile ,We will continue to monitoring your complaint through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The charger/power supply that came with my Surface Book 3 in 2021 stopped working. Through the microsoft website I ordered a replacement charger that was covered by my warranty (replacement 1). When replacement 1 arrived, it only worked when I kept the charging cord in a specific position. I purchased a charger from Best Buy to use in the mean time and it worked perfectly. I called to have replacement 1 replaced, since it was not functioning normally. Today that replacement (replacement 2) arrived and has the same problem.I have spent the last 2 hours on-hold and being transferred to different departments only to have the call drop and no one call me back. I am a full time graduate student who relies on my laptop to work on my thesis. I would NOT recommend Microsoft Surface products to anyone in the future, exclusively because their customer service is awful.I want ******************** to pay for a new charger that is not coming from their warranty center in **********, **.
Business Response
Date: 11/08/2022
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009635560.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have received texts and emails stating my one drive acct is locked and going to be deleted. IHAVE TRIED MILLIONS OF TIME TO CONTACT CUSTOMER SERVICE BY PHONE AND ON LINE. NOTHING!
Business Response
Date: 12/06/2022
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010549339.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.