Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,672 total complaints in the last 3 years.
2,344 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A charge was placed on my credit card for $75.59. I dont have an account nor made any purchase.
Business Response
Date: 10/19/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The console is unplayable by myself and thousands of other people and the units they purchased. There is a well known issue in the community that has persisted for over a year for me personally longer for others. The issue I want made more public than a xbox suport/reddit forum is that the remote controllers wireless or wired connections are disconnecting on an unplayable level. The occasional disconnect I could look past but wirelessly is every few seconds and a Wired connection drops connection sometimes upwards 2 per min, this is a problem. The worst part is microsfts support forms are filled with thousands of people seeking answers for this very same issue. Always listing the same troubleshooting steps to fix it but everyone replies it doesn't work because it doesn't. Out of all microsofts advertising, emails, news letters, I never once saw this ever mentioned had this issue. An they continue to treat us thousands of people with no information,support on the issue, a fix or resolution. The resolution I'm looking for is an official microsoft employee that can respectfully tell me they acknowledge the problem and what they plan to do on fixing it. Not a random help desk *************** copy and paste a 10 step troubleshooting guide that doesn't work anyways. Iv held up my end of the deal I bought the console, I pay the annual subscription, I purchse the games through microsoft. Can you hold up your end an give a product you advertise? I'm looking for a real solution for myself an thousands of others.
Business Response
Date: 10/18/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital bundle in their game, Halo Infinite, and did not receive the items that were advertised for the price. Upon going through their support system to resolve the issue, they informed me that I had been billed correctly for the price of one of the items in the bundle, though I was buying the bundle for all of the items within, not just the one I received.
Business Response
Date: 10/18/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we understand that this issue may be frustrating, and we want to help, could you be so kind as to provide the Gamer Tag linked to the game and the date of purchase of the bundle, for us to better understand the issue.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay to buy the console,play online and buy the game and pay for the internet too,what do we get? Getting banned and unable to play online for 14 days- and the thing is they dont even want to explain the reason the account got suspended, xbox support cannot talk to them- and the only way was 1 appeal they give u and thats it? Also its probably all reviewed by AI and not a human being (I hope so) What the h*** is xbox enforcement team? The **** Or the **** *********************** man
Business Response
Date: 10/18/2023

Hi Rewind Ford,

Thank you for contacting Microsoft Corporation via the Better Business Bureau your Xbox banned account issues.
We understand you and are sorry to hear that.
After further review of the email ******************* we ddi not find any Xbox account.
If you need further assistance, feel free to visit and submit a case review for appealing the action see this article How to submit a case review | Xbox Support
******************************************************************************************************************
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a game on 7-11-23 and we ordered and paid for it through gift cards - $50 and $20 giftcards. The total came up to $62- Micro **** Credit# - **********-$25 and the other one is Micro **** Credit# - ********** -$50. The game equals up to $62 - Madden 24 Standard Edition, the order # **********. He was able to play the game for 2 days. Since this date we have reached out to them several times (July 14, July 19, July 25, July 28, Aug 2, Aug 9, 10, 17, 25, and 31, Sept. 4, 11, 15, 22, 28, Oct. 4, 6, 9, 12, and 13). They have not contacted us back at all and we can not get a live person. He was able to play the game. We would like to be given our game back.
Business Response
Date: 10/20/2023
Dear **************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Before the pandemic, 2019, physical retail Microsoft Stores were in major cities. I had purchased and received a Microsoft Store gift cards as refund instead of cash or credit back to my credit card. I did so on the expectation that in the future I would use them to purchase more goods via the physical retail Microsoft store. When I tried to use the cards again, I found that all physical retail stores had closed during the pandemic and the gift cards can only be used ar the physical retail locations. They cannot be used on their Micrsoft Store website or the Microsoft Store app that is bundled with Windows. I have searched the Microsoft forums and tried to contact Microsoft for help, but couldn't find an answer nor could I get contact with someone at Microsoft.I filled a complaint with the Attorney General and they seemed to be receptive to my situation until they quickly closed the complaint in less than 4 days of receiving an email stating that I they couldn't do anything because the gift cards explicitly say that they can only be redeemed/ used at physical retal Microsoft Stores only. The problem is that they don't exist anymore.I am stuck with gift cards that have money in them, money owed to me, that I just can't use anywhere.I just want what is fair. I assume that Microsoft didn't expect to have had closed all its physical retail locations; hence why they gift cards had a physical store use only restriction, but now that there are none. I would like to get that money back.
Business Response
Date: 10/16/2023
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/17/2023

Complaint: 20728780

I am rejecting this response because: From previous interaction from Microsoft, it makes it hard to trust them. I would like to keep the BBB complaint open until this matter is resolved. They want me to follow with them and wait for their response without accountability. Last time I went through a complaint through the ************************** they underhandedly and quickly closed out the case, dismissed my complaint and ignored my replies. I have no trust for Microsoft.

Sincerely,

********************
Business Response
Date: 10/23/2023
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking,we were able to confirm your case remains active and being worked on by our agent.Please keep collaborating with our advocate towards a resolution.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/27/2023

Complaint: 20728780

I am rejecting this response because:
They are still working on a resolution; meaning there hasn't been a resolution. Case cannot be closed until the matter is resolved.
Sincerely,

********************
Business Response
Date: 11/03/2023
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case remains active. Please keep collaborating with our agent towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/08/2023

Complaint: 20728780

I am rejecting this response because:

They have only reached out and confirmed the validity of my claim, but they have yet to set a date or given specifics of how Ilong it would take and how I would be reimbursed. I am rejecting this because there has not been any meaningful resolution and from previous experience, if Microsoft does not have anyone to be held accountable for, they will just close the case and not reimburse me for something that they themselves have validated and agreed to.

Sincerely,

********************
Business Response
Date: 11/13/2023
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case remains active. Please keep collaborating with our agent towards a resolution.

You can rest assured that we will be monitoring your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/13/2023

Complaint: 20728780

I am rejecting this response because:

I would like the BBB to continue to be active throughout the process until this issue is resolved. While this case remains active at Microsoft and unresolved fairly, so should the BBB be involved and the BBB complaint remain active. I am currently waiting for a response from the " External Advanced Capability teams for further research" and they cannot provide any time frame when this will be resolved. This is very nebulous and frustrating as each reply off from this BBB complaint has been the same; to continue waiting for another team that can do something about the issue and there's no time frame for resolution. Microsoft has taken my money in the form of gift cards that can no longer be reasonably used anywhere because they were only usable at physical retail locations. Physical retail locations no longer exist, and I simply would like to have my money back. Microsoft has agreed that this money is owed to me and when the money is returned, it is when this case if finally resolved.

Sincerely,

********************
Business Response
Date: 11/21/2023
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking,we were able to confirm the case has been closed as the refund was finally provided. We do apologize, as we understand it took several time to provide a resolution.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I also want to thank ****** for helping me through the entire process.
Thank you!

Sincerely,

********************
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an old phone number that I dont have anymore as 2 step verification. I need my phone number changed but customer support will not allow me to change it
Business Response
Date: 10/16/2023

Hi *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft cashback request program.
We understand you and are sorry to hear that.
Upon further review of the account ******************************
We did not find any log in issues and saw you could reset your password 5 days ago.
In case, if this has to do with another account, please feel free to inform us.
If you need further assistance, please let us know and would be happy to help,
For future incidents, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 10/16/2023
The account is ******************************
Business Response
Date: 10/30/2023
Hi *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft cashback request program.
You can carefully read this article which may help you.
How to use two-step verification with your Microsoft account - ******************** Support
If you are trying to find out how to change an email address or phone number for your Microsoft account, see Change the email address or phone number for your Microsoft account. If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help. Get more info about what to do when you receive the That Microsoft account doesn't exist message when you try to sign in to your Microsoft account.
For future incidents, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:10/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mojang, a part of Microsoft, refuses to help me delete my Mojang account. Their support has ignored me MULTIPLE times, and I face harassment daily from this.
Business Response
Date: 10/16/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/17/2023

Complaint: 20720936

Please have a member of the Mojang team contact me directly, as this issue is entirely from their team.

Sincerely,

*******************************
Business Response
Date: 10/18/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, could you be so kind as to provide us with the case number that Mojang had provided when you escalated with them.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/19/2023

Complaint: 20720936

Hello,

The ID I received from Mojang was 6096699.

I spoke with a representative named ******.

*******************************
Business Response
Date: 10/23/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have sent the information to our Mojang team, they should contact between 1-5 business days.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/27/2023

Complaint: 20720936

I am rejecting this response because:

I have received an identical message from the business, and have not been contacted by the ****************** The agent at Microsoft who I was speaking to also told me that I need to contact Mojang myself, despite the fact that I have told them multiple times that ****** ignores me whenever I do try to contact them, and have even provided screenshots as well as ticket ID from when I attempted to have my account deleted.

I expect to be contacted by a Mojang representative soon.
Sincerely,

*******************************
Business Response
Date: 11/02/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have contacted Mojang to help you, they stated that you have to be able to fully verify the account you wish to have deleted, but they cannot/will not delete without full verification. Further, all unmigrated will be processed for deletion in **** if you wish to wait.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are charging me annually and I dont know why. I dont know what they are charging me for and I cant find an account associated with the charge. There are no humans answering any of their phone numbers.I need a refund but I also need to cancel whatever this account is and since I cant find the account or reach a human theres no way to do this! The charge below is an annual charge but theyve been charging me for years.
Business Response
Date: 10/16/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/19/2023

Complaint: 20720804

I am rejecting this response because:
The Microsoft rep sent me an email with no contact information and again asked that I review billing discrepancies online. Again, as stated previously, I have no idea what email or account this billing is tied to so I have no way of accessing their online system to cancel this account or request a refund. I need them to find whatever account they are using to charge my card and cancel it so I will not be charged again in the future, and also refund the most recent charge since I do not have access to the account in question and no one will give me access to it.

Sincerely,

***************************
Business Response
Date: 10/19/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case is active and being worked on by our agent.Regarding the contact information, you can reply to our advocate emails if you have any questions or concerns. Please keep collaborating with our agent towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/13/2023
Microsoft reached out and asked me to provide them with information proving I was charged. I sent them that and have not heard back. They have not refunded me or unsubscribed me from this service that I have no access to. Further, I disputed this charge with my credit card and they DID respond to the credit card company saying I had access to the service and maintained the charge. But they are telling me they cant find my account and not responding to my messages. There is still no phone number available for me talk to anyone at the company. Its crazy they are continuing to charge me and subscribe me to a service I dont have access to.
Customer Answer
Date: 11/17/2023
I still have not heard back from thia rep- ******** who they say is handling my case! I sent him all the information he requested to locate my account and close it and he never replied. The charge is still on my account which I did not authorize and Microsoft still refuses to contact me or close out this account. Please help!
Business Response
Date: 11/30/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm our agent was able to contact you once again after they lost access to their tool that allows them to communicate with you. Please keep collaborating with them towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/19/2023
Hello,
The company claimed they would be refunding my payment but they have not. I did not respond sooner as I was waiting to see if the refund they promised would hit my account but it has not. They are also not responding to my messages regarding where the refund is. It was indicated the refund would be applied directly to the card that was originally charged but it has been nearly a month and no such refund has been applied to my account. I would like the complaint to be re-opened to inquire where this refund is.
Thank you,
***************************
Business Response
Date: 01/26/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* hadnt received your emails. Our agent will reactivate your case. Please allow between 2 to 5 business days to get contacted. We sincerely apologize for the inconvenience, and we will make this right.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/04/2024

Complaint: 20720804

I am rejecting this response because.I never heard from anyone at Microsoft after receiving this response and still have not received a refund or confirmation this account has been closed. Your response states that ******* never received my messages and would reach out in 2-5 days but he has not reached out.

Sincerely,

***************************
Customer Answer
Date: 02/04/2024
This response says the customer advocate, *******, had not been receiving my messages and someone would contact me in 2-5 days but no one has contacted me. When last I spoke to ********************* ago he stated he had located my account and would close it and issue a refund. I still have not received a refund and I have no confirmation my account was closed. I tried many times to reach out to him to say I still had not received the refund he promised but did not hear back.
thanks,
*********;
Business Response
Date: 02/08/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case remains open and our agent contacted you today. We sincerely apologize for the time it has taken to receive an answer,but our agent hadnt been receiving your emails. Please keep collaborating with our agent towards a resolution.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024
This has been resolved! Refund was issued and I assume account has been closed. Thank you so much for all your help and support!!
*********;
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 8, 2023 | Order number ********** Premium 880 Subscribed Premium 880 Subscribed $9.99 Completed Total $11.03 Paid with MasterCard ****** Hide details Shipping details ************************************************************ ** Billing details Subtotal $9.99 Tax $1.04 Total $11.03 Paid with MasterCard ****** I never received the Roblox purchase and got the run around to 3 departments when I called about it. would like the Roblox or a refund of purchase.
Business Response
Date: 10/16/2023
Dear *****************************,
Thank you for contacting Microsoft via the Better Business Bureau regarding a refund request for Roblox. Have you requested a refund from this site? *****************************************************************
In game currency is typically not refundable as per our Digital Game Purchase Refund Terms (*****************************************************************************************************************************) but the online refund request is the first step in the process. If the refund is denied you can dispute it by replying to the email. Please provide a detailed explanation and your request will be reviewed again.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/25/2023
I am still requesting the completed purchase or a refund. I have sent requested bill history twice. They continue to ask for it. But not completion of purchase.
Business Response
Date: 11/16/2023
Dear *****************************,
Thank you for your reply. Can you please share the case number associated with this issue? We located a previous case ***********) from October 12, 2023. That support case was closed due to no response from you.
If you submitted a refund request via the link provided previously, you will receive an email reply with the decision. You can dispute the decision by replying to the email.
Please provide your previous support case number(s) so we can investigate further.
Sincerely,
Microsoft Corporation

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