Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,357 total complaints in the last 3 years.
2,132 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recieved multiple fraudulant charges from Microsoft over the past year over so, even after changing my debit card. When I contacted Microsoft, I was told they could locate the account tied to the fraudulant charges but sunce I don't have access to my perpetrator's information like they have to mine, they refuse to stop the charges and then charged me again this morning under yet a slightly different name and for a slightly different amount because that's how they slipped through being blocked before.When I researched my problem, I found that this has happened to several other people as well.
Business Response
Date: 05/15/2023
Hi *******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. A?senior member of our Account and Billing will investigate this matter and contact you directly to work toward a?resolution. Your new case number is?**********
?
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 05/15/2023

Complaint: 19935398

I am rejecting this response because: I have tried dealing directly with the business with no success which is why I turned to the BBB. I would like a formal resolution.

Sincerely,

*****************************
Business Response
Date: 05/18/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. Based on the previous case number is **********
We suggest you contact back the person who handled your case for another review.
Or visit Microsoft.com to get new assistance.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 07/12/2023
They did contact me after emailing that response and ended up saying the same thing they've always said which is that they cannot help me and basically I'm just screwed as always. Their investigation into the matter was not even an investigation in fact they've investigated more in the past when I've called them but they are unwilling to do anything about the matter.
Business Response
Date: 07/21/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. Based on the previous case number is **********
We suggest you contacting back the person who handled your case for another review.
Or visit Microsoft.com to get new assistance in case your issue is not resolved.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 08/02/2023
This is just leading me in the same **************** as always but by providing you with a response they look better.
Business Response
Date: 08/04/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. Based on the previous case number is **********
We suggest you contacting back the person who handled your case for another review.
Or visit Microsoft.com to get new assistance in case your issue is not resolved.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 08/08/2023

Complaint: 19935398

I am rejecting this response because:it is the same message they sent every time without any changes even. I've done what they've said only to be told I don't have a subscription with them so they can't even though they could see where my card was being used but couldn't disclose that due to privacy policies!

Sincerely,

*****************************
Business Response
Date: 08/15/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. Based on the previous case number is **********
We suggest you contacting back the person who handled your case for another review.
Or visit Microsoft.com to get new assistance in case your issue is not resolved.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 08/23/2023

Complaint: 19935398

I am rejecting this response because: it is no different than every other response they've given and the outcome is the same every time and I'm not going to keep repeating the circle I'm very disabled and I cannot keep doing this.

Sincerely,

*****************************
Business Response
Date: 09/05/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue. Based on the previous case number is ********** you were assisted. If you issue is not resolved yet, feel free to reopen your case for further help or visit Microsf.com to get new assistance.

Sincerely,
Microsoft Corporation?
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One night I went to sleep woke up and found out that my computer had another update!! Most importantly it did not load my screen correctly I ignored it and later I did a restart and found out that I could not get to my desktop I have a blue screen with a blue screen with an error code that says 0xc000021a I contacted Microsoft via chat no one knows how to fix this issue!!!!! They have promised to call but to no avail Ive been without my computer for days now!!!! The customer service is horrible just awful!!!!! Im on my phone all the information I need to send to you is on my computer its also on my phone I dont know how to send it to you on my phone and I cant get into my computer this has been going on awhile with Microsoft you do not have enough room for me to type everything that has happen. Ive been on chat for hours and still No help please please I would appreciate any assistance from your office!!! Thank You In Advance For Your Support and Assistance..
Business Response
Date: 05/15/2023
Hi *****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issues. A?senior member of our Microsoft Technical and Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
?
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 05/16/2023

Complaint: 20037188

I am rejecting this response because: I requested to speak with someone from the **************** of Microsoft. Please Please allow me to speak with someone from Microsoft Corporation!!! This is an ongoing problem with the technical department. They stated that they have reached out to me on several occasions through an App callWhatsApp which is not a reliable App. All the money Microsoft has they cannot afford long distance is not my problem!!!! Ive gotten 3 emails stating they cannot reach me. However ** retired and I get calls everyday all day and I do not have a problem with my phone or any other business reaching out to me via phone. Please have them to contact me from another phone with long distance communication. Also allow me to have a contact number for the ****************!!!
Sincerely,

***********************
Business Response
Date: 05/18/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issues. Based on the previous service case number **********
We suggest you contact the person who is handling your case. Or visit Microsoft.com for further assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/22/2023

Complaint: 20037188

I am rejecting this response because: Microsoft refuses to allow me to speak with someone from Microsoft **************** as I Requested!!! Nor is my computer been repaired!!! The person that has been helping me with this situation will not be back in touch with me until Wednesday 5/24/23 last spoke with them on 5/20/23. This is the worst customer service ever!!!! Yes Im a bit upset and you would be upset too if someone hijack your computer. No one should be treated in this manner I will get Corporate number sooner or later. Microsoft has know what is truly happening in their business!!!!

Sincerely,

***********************
Business Response
Date: 05/25/2023
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issues. Based on the previous service case number **********
As suggested, contact the person who is handling your case. Or visit Microsoft.com for further assistance.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I have been struggling to get resolution from Microsoft on a specific software issue with Onedrive.All was working 100% and they changed something in their program and now refuse to entertain the issue with many false promises. It is clear that although I have been a loyal Microsoft customer for over 35 years now, their only motive is money and not customer satisfaction.
Business Response
Date: 05/15/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/02/2023

Complaint: 20036309

I am rejecting this response because: Unfortunately this issue has still not been resolved by Microsoft and they do not seem interested in resolving it. But expect payment ?!

Sincerely,

*****************************
Business Response
Date: 06/13/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** had been working with you on this issue. Upon checking we were able to confirm the support case has been archived as our agent explained our OneDrive team stated everything is working as expected to avoid duplicate uploads. We understand this isnt the resolution you had hoped for, but we stand by our advocates resolution. Considering this information, we will be closing this complaint as theres no further action we can take.

This complaint is now closed, and we wont be answering further communications regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/15/2023

Complaint: 20036309

I am rejecting this response because:
I have been waiting since 20 August 2020 (please see email below), for Microsoft to resolve an issue that was working previously. I am still have to pay for the same service and after almost 3 years they should have a better time frame as to when this will be resolved.
Unfortunately this is a typical case of Microsoft being a corporate bully. Instead of proving the necessary support they just continue to ignore the "small person" I am not the only one experiencing this issue.
In view of all this, I would expect that a multi billion dollar organization be accountable and provide the necessary support instead of just extorting money from the average consumer.
I pay for my subscriptions for a year IN ADVANCE, and have been lead down the garden path by Microsoft for almost 3 years now.
Why tell me to contact support, then when I contact support they go quiet ?
This is definitely not the way to treat a loyal Microsoft customer of over 38 years and when I had my IT business I was also a Microsoft Gold Partner.
Would appreciate if you can please send them this response, as they continue to ignore my emails.
Looking forward to hearing from you.
Kind regards
*****
Yash Priya (Microsoft)
Aug 20, 2020, 7:16 PM GMT+1
Hello *****,

I apologize as there is no Estimated Time of Accomplishment (ETA). Our engineering team is still working to get the fix rolled out as quickly as possible. I acknowledge your feedback though and forward it to the concerned team.

Hope you understand.

Thanks,
Yash P.
OneDrive Team

Sincerely,

*****************************
Business Response
Date: 06/23/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the support case had been archived as our agent explained our OneDrive team stated everything is working as expected to avoid duplicate uploads. Considering our OneDrive support team stated everything is working correctly, theres no further action we can take. Once again, we understand this isnt the resolution you had hoped for, but we stand by our advocates resolution.

This complaint will remain closed, and we wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having issues with my surface laptop 4 for many months that completely hinders me from using it. This includes the screen blacking out, the mouse being misaligned, keys occasionally not working, sound issues, and being burning hot to touch.- I purchased the original product late January 2022.- I had technical issues, minor at first but becoming major over time, throughout the year, and sent it in for repair December 2022.- The laptop was "fixed", but had the same problems and worse here after.- I brought it to best buy for consultation in March, 2023 as within Microsoft guidelines, since although the 1 year warranty was up, the device itself was within 90 days of service. -They were able to send it to the manufacturer and replace it with a refurbished model.- I got the refurbished model on 3/31/23.- This computer has had the same issues and more, so I brought it to best buy service again and they recommended getting a refund since it is likely an issue with the model line.- I called Microsoft to get a refund and they said since this laptop is not within 90 days of purchase I cannot get a refund. The best they can do is replace it with another refurbished one. The service representatives, though very nice, were clearly in ***** and could not help me address the issue beyond offering to send another refurbished model.-At this point I am very frustrated. I love Microsoft and spent a lot of money to invest in a quality computer that would last me a long time. I paid extra for a better functioning computer as well, the purchase price was $1728.27. I just want a refund, because I am scared that this will continue to happen and I will have to keep going through the process of testing and exchanging this laptop forever, or get stuck with a computer that simply doesn't work.
Business Response
Date: 05/15/2023
Hi *******************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 05/15/2023

Complaint: 20033195

I am rejecting this response because:

Hello,
I have already troubleshooted through Microsoft Support and was told a refurbished replacement was my only option. Please see the case number below and in the *** of the email chain attached.
1053181235

Sincerely,

*******************************
Business Response
Date: 05/22/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Please keep communicating with our agent to arrange the replacement of your device, refurbished devices are certified and work just as a new device,and it also is covered by our warranty.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a 30 day free trial Microsoft 365 Apps for business on April 24th, 2023. During the 30 day trial I was told I could cancel without incurring any charges. After the 30 days, I would be charged $8.25 a month. I tried to cancel a few days after signing up because it was a hassle with having to change my password and go thru verification steps each time I used the word documentit would literally take an hour or so each time I tried to sign on to be able to access the word document. Then, I wasnt able to sign on at all so I decided to cancel. I am now going in a loop trying to sign on to get help with cancelling the product. When I call the support numbers, they all say sign into my account to cancelbut guess whatthe system will not let me sign init just keeps telling me I must change my password. When I change the password as requested, it says there is suspicious activity and now I must verify it is me. I finally find a phone number for Microsoft Headquarters and I am told by an automated system the wait will be 30 to 60 minutes or so but I can go online and get help quicker! Im done! All I want to do is cancel this membership ship and not be charged a monthly fee for a product I cannot use! My order number is: 5047a5bb-2129-4e41-cb62-9213b3defcea.
Business Response
Date: 05/15/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/16/2023

Complaint: 20032656

I am rejecting this response because:no one from Microsoft reached out to me to discuss resolution of the issue; as stated in their email. I received two emails from Microsoft. The first one said someone would reach out to me within two days to discuss. The second email was received a day later stating they were confirming the case had been closed. Microsoft then presented me with a survey to complete on how satisfied I was with their service. Clearly, we are NOT working with humans but computer generated responses. I dont know the status of the cancellation request.

Sincerely,

***********************
Business Response
Date: 05/23/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we see that our Tier 3 advocate ****** had been working with you on this issue. Upon checking, we were able to confirm our agent advised you to contact O365 Support Team and provided you with 2 options to contact them, via phone support or admin portal. Please follow these instructions to get further assistance.

We will monitor this case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/26/2023

Complaint: 20032656

I am rejecting this response because: No one from Microsoft has EVER reached out to me. No emails or phone calls from themonly frustration. ****** is probably a computer generated person, operating in a virtual world which I do not have access to. I have since canceled my charge card so that no charges can be applied to my card. I will never purchase an online product from them again. This is not the way to do business! Close case.

Sincerely,

***********************
Initial Complaint
Date:05/08/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was illegally charged $16.23 I had reoccurring billing turned off so they wouldnt charge me an they turned it back on an still charged me I want a refund but theres no way of getting in contact with them in regards to a refund because like they say they dont take calls for refunds
Business Response
Date: 05/15/2023
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:05/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 months ago I tried to log into my Skype account and it said it has been locked, so I contact Skype the next day online and I was told to go to account ascr.com and fill out the form to get my account back. I filled out the form and the was told I had to wait ***** hours for someone to get back to me, well no one got back to me, so I tried to contact them again online and get the samething fill out a form. I have filled out about a dozen of those forms and I have contacted these people over and over again. Well now and here it is almost 4 months later and still is not resolved. All I want is my account back is that to much to ask for?
Business Response
Date: 05/15/2023
Dear *******************************,

Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/16/2023

Complaint: 20028511

I am rejecting this response because:
I have already filled out a dozen of those account.live.com/ ACSR forms. How many more do I need to fill out? Don't you think a dozen of those forms are enough, I do?
Sincerely,

*******************************
Business Response
Date: 05/19/2023
Dear *******************************,
Thank you for your response. We see that you have submitted account recovery forms however you did not provide enough correct information to verify yourself as owner of the account. The only method for account recovery is the **** form (*****************************)
We recommend you create a new Skype account.
We know this is not the resolution you had hoped for but we must adhere to our account security processes.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/22/2023

Complaint: 20028511

I am rejecting this response because: you have asked me to fill out a ACSR form and I have already told you that I have filled out that form more then once and I want my account back because there is no reason why my account locked.

Sincerely,

*******************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently made a hardware swap on my pc from an HDD to an SSD on 05/06/2023. I went to transfer my windows service over to the new SSD by reinstalling the digital license and moving the data. When attempting to activate windows and deactivate the old windows I was met with a windows error code. I called Microsoft to where I spent 2 hours almost going on 3 hours of waiting just to speak with someone. No one appears to be in the department I wanted to be transferred to. I need this matter resolved and a high level rep from Microsoft to solve this matter
Business Response
Date: 05/11/2023

Hi Briar,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Windows reinstallation issues. A?senior member of our Technical Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********
?
Sincerely,?
Microsoft Corporation
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding the battery issues I have experienced with my Surface Pro 5. On 3/10/23, I paid $450 (exclusive of tax and expedited shipping) for an Out Of Warranty - *****************. The replacement device was received on 3/29/23. However, within the next 60 days, I started experiencing the same battery issues with the replacement device that I had with the original device.My attempts to resolve this issue with Microsoft have been unsuccessful. I cannot find any warranty information online, and I have not been able to speak to a live person on the phone except once. During that one call, the representative hung up on me after we disagreed on the next steps.The representative insisted that I send in my computer once again to receive a replacement, which would leave me without a computer for several days. As I am currently taking online classes and interviewing for jobs remotely, I cannot afford to be without a computer for such a long period of time.Therefore, I am requesting one of the following two solutions. Firstly, I would like a replacement of my replacement computer. I would like to continue using my current computer until the replacement arrives because it would cause significant disruption to my studies and job interviews if I am without a computer for several days.Alternatively, I am willing to return this computer and receive a refund for the amount I paid for the refurbished product. I need a resolution to this issue as soon as possible so that I can move past what should be an easy fix. I am very disappointed with customer service. I look forward to speedy resolution.
Business Response
Date: 05/12/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 05/12/2023

Complaint: 20027363

I would like to keep my case open until Ive heard directly from the business as it promised.

Sincerely,

*********************
Business Response
Date: 05/18/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we will maintain the case opened until the solution is delivered.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was attacked as a whistle-blower for complaining about all the cheaters on Halo Reach 360 version. I uploaded videos of online cheaters to my One Drive and sent Microsoft a link to the videos, that's when my user account "T S ******" was attacked. I have schizoaffective disorder and the attack pushed me into a schizophrenic break. I then deleted the videos from my One Drive, hoping the attack would stop, but it did not. A few days past and I payed for the recovery feature of the One Drive, to recover the deleted videos. The site just kept reloading and would not let me recover the videos. I tried on multiple operating systems and web browsers, but nothing would work, the site would just keep reloading. I've finally become mentally stable enough, after many years, to deal with the attack. The attack by Microsoft on my user account is still happening to this day. Please help, it's not right that corporations treat people this way. I made a video showing the attack, please take time to review it.Video Link: **************************** I hope for a public apology and my T S Mann73 account fixed.Thank you for your time and any help you can give.
Business Response
Date: 05/12/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/15/2023

Complaint: 20025895

I am rejecting this response because:

Sincerely,

*******************
Customer Answer
Date: 05/18/2023
The attack took place around the spring of 2019. I contacted Microsoft's complaint department, ***** was the
head of at the time, to show proof of all the cheaters on Halo Reach (the Xbox 360 version.) I sent Microsoft
links to videos on my One Drive, showing the user names of the cheaters, that's when my "T S Mann73"
account was attacked. When I'm connected to Xbox Live, with my Xbox One, I can't access the playback
feature of previously played games in Halo Reach (Xbox 360 version), the theater part. I have to disconnect
from Xbox Live to access my authored works, the games I previously played in Halo Reach (Xbox 360 version.)
It works fine with my other user account "************." I can access all the features of the theater in Halo
Reach (360) with the "PaulCain2323" account, while connected to Xbox Live. The playback feature is how I
recorded the videos of the cheaters, without access to the playback feature I couldn't report them. That is why
I am locked out of the theater feature with my "T S Mann73" account, while online. That is what the video I
sent you shows proof of, the lock out. When the attack happened, I suffered a schizophrenic episode and
deleted the videos from my One Drive. The next day I payed for the recovery feature of the One Drive and tried
to recover my videos. Every time I set the recovery time to go back to, the page would just reload and ask for
the recovery date again. No matter what operating system I used or browser, I used Windows and Linux with
every browser I could find, but nothing worked. I don't need the original videos, I made new videos, I found a
work around. I'm just angry it happened and I want my "T S Mann73" account fixed. Please, remove the
network lock in Halo Reach (Xbox 360 version.) All the videos of cheaters can be found on my YouTube
channel. Thank you for your time.

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