Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,364 total complaints in the last 3 years.
2,132 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Microsoft Office Home and Business 2013 in May of 2015. The software has functioned well for several years. I recently deleted the software from one computer and attempted to install it on another one with Windows 10. When attempting to activate the software to be able to use it I received an error message from Microsoft that the software was already licensed under my old Microsoft account at We*****@*****ca. I attempted to access that account and it has been terminated and Microsoft cannot revive it. My notes show that I moved the license to another ******************** account on Feb 9, 2018. This Microsoft account used an old email address for recovery which I no longer have access to. This Microsoft account name is TG*****@*****et. Microsoft also refuses to give me access to that account because I no longer have access to the associated email address that I used at the time I set up the account and that email address is provided by an ISP provider and not a *@hotmail.com type of account that ******************** offers. This is the weakest excuse I have ever heard and makes no sense to me and I am somewhat of an expert in these areas. There is usually available on option to update the email address to a new one once the account information has been verified which it was as per the email. Microsoft has made no mention that I am unable to verify my true identity in any of these matters. I also asked Microsoft to reactivate the license under my current ******************** account TW*****@*****om and they refused. Microsoft had no policy to terminate accounts when they received my payment for the software. They have revised their policy to delete accounts that are not active for one year if the account is older than 2014. They do show in their policy that if there is a software purchased licence on the account that they will not terminate it but they have anyways which contradicts their own corporate policy. I paid for this software under the agreement at the time that I would be able to use it. Microsoft is reneging on the agreement even though they have received the payment for this product. This licence agreement spans three countries, the ******* ********** ***, myself in ****** and the Microsoft support group in *****. I would like either a refund for the price I paid for the product plus interest or a successful activation of the product with a promise that there will not be another future interruption of the activation. I invite them how to accomplish this task. I am not willing to accept another online solution such as Microsoft 365 which they are repeatedly demanding payment for going forward. I can only estimate the millions of customers that *** also be affected by this new unethical policy change.
Business Response
Date: 05/09/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 27th I purchased Microsoft ************** 2021 | One-Time purchase for 1 PC or MAC | Word, Excel, PowerPoint | Instant Downloadl Shortly after the purchase I received an email saying: Your subscription is scheduled to be automatically renewed. On Tuesday, May 02, 2023, USD ***** including taxes will be charged to **** **6834.To manage your subscription, change how you pay, or cancel, visit your Microsoft account dashboard.I went immediately to the Microsoft account dashboard and canceled the subscription. Yet, on May 2nd my credit card was charged for a renewal I attempted to cancel.May 02, 2023 MICROSOFT*MICROSOFT 365 FMSBILL.INFO ** $105.99 (from CitiCard statement)
Business Response
Date: 05/09/2023
Hi *******************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription . A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution.Your new case number **********

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/03/2023, I was unable to access any of my PC games on from Game Pass. The account is clearly signed into on the Xbox program; however, when I try and play any games, I receive the "0x87DD0033" error code. When I search online for what this error code is on Microsoft's website I receive an error that "Sorry, search isn't available right now. Try again in a while." This is unacceptable. This computer is setup to be the "offline" computer. Under no circumstances should I need to be online if I have this setup. If Microsoft is still requiring the computer to be online even when I have checked the box to ensure that the games can be played offline then I will be escalating this to the Attorney General for it to be investigated as fraud. To make the matter even worse, the only way to get help can't also be reached? Are the gerbils that Microsoft use to run Azure tired or on break? This is ridiculous.
Business Response
Date: 05/09/2023
Hi *******************,
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a license of Windows 11. Installed Windows 11 on my **. Turns out the motherboard was faulty. Got the motherboard replaced with the exact same model. Windows 11 now says it is not active anymore, even though the rest of the ** is the same. Customer Support just tells me to rebuy Windows 11. ** is not even 10 days old.
Business Response
Date: 05/08/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a Skype account approximately 9 yrs ago. I stopped using it about 4 yrs ago. Skype made it impossible to cancel my subscription & has continued to collect $2.99 from my account on a monthly basis. I have tried going to their website to cancel only to encounter the following message: "Important: If you purchased your subscription on your iPhone or iPad, you can only manage it directly from your device."I don't recall what device I purchased this subscription from, & even if I did, I no longer have the device since I've updated all of my technology since then. I have tried getting help through Skype's website under "get help", but they don't provide a way to chat with a representative & don't follow up by email. Today I Googled a phone number & found one for MicroSoft 365, which owns Skype, so called them. I was on the line for nearly an hour, & was told repeatedly that I had to cancel on the website despite explaining that their website didn't allow me that option. I demanded to speak with a supervisor, who told me to look at my bank statements for an invoice number since for some bizarre reason they were unable to do it from my account on their end. My CC statement shows the Skype charges but no invoice number, so I was walked through several pages of the Skype website, none of which were helpful led to the cancelation. I was then told to call my bank to cancel payments to Skype, which I was afraid would affect my credit score. Finally, the supervisor had me type in an address where I could chat live with a rep. named ******************************* ****. I requested a refund for the unused time, & was told,"Oh for Skype refund, we can only request refund approval from orders for the past 6months beyond that we strongly suggest disputing it to your bank." She was able to cancel & get me a refund for 6 mos. However, because Skype made it impossible for me to cancel without a huge time *********** **** not taking no for an answer, I feel that they are guilty of theft.
Business Response
Date: 05/09/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Skype subscription. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started an account with ******************************************** Ads) this year. I tried to create an advertisement for through this account which was denied. On 3/30/2023, they suspended my account. I reached out through their customer service online chat. They relayed to me that they would not tell me what I did incorrectly or allow me to fix it. Microsoft said that this decision was final and that my account was permanently suspended.I can guarantee that I did not anything inappropriate or malicious. Moreover, I would have gladly fixed any issue that might have been accidentally completed.Microsoft never tried to resolve the problem. They tried to definitively end the dispute with their decision and gave me no option to fix said issue.Im asking that Microsoft put my account back into good standing, reverse their practice of not explaining what advertising account holders did incorrectly, and change their policy of not allowing participants in the ad program to fix issues with their accounts.My account: ******************** Advertising Manager account **********.
Business Response
Date: 05/08/2023
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/10/2023

Complaint: 20011468

I am rejecting this response because:
Microsofts response sent me to one Kia ******** ****** expressed that the dispute was sent to the wrong department and that their department couldnt handle the dispute. Either Microsoft didnt read the BBB complaint very closely, or they are trying to make the process difficult such that I end it. Ive attached the e-mail and screen shot of the e-mail.

As it is, Kia ** referred me to a generic link and closed out the service request. The link that was referred was the same that I used originally for clarification on my permanently suspended account with no appeal. Sending me back here to a set of customer representatives who dont understand the BBB complaint will result in the same outcome.

Microsoft needs to contact me directly with someone who understands the situation. Thus far, theyd prefer not to do that, having me go to a waiting list and dealing with a general,uninformed representative

Sincerely,

*********************************
Business Response
Date: 05/16/2023
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate *** referred you to the Microsoft Advertising Contact Us page,as we cannot create a support case for our Microsoft Advertising team. Please follow these instructions and let us know if you experience any trouble getting in contact with them.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/25/2023

Complaint: 20011468

I am rejecting this response because:
The link that was provided took me to a generic customer service page. After working my way through useless links and response trees, I got to an actual (possibly virtual) agent.
The agent was ill equipped to answer any questions or get to a resolution. She said that she was blind to the information as I was. She sent me to a Bing search page with a plethora of links expecting me to find the answer in the list of pages. Their last statement was that this final without any recourse, explanation or effort for resolution.
Microsoft might want to resolve this, they just don't seem to want to put any effort into it. If one knowledgeable person would sit down with me and we could actually talk, I think this could get fixed. They need to call me with this person on the other end.

Sincerely,

*********************************
Business Response
Date: 05/31/2023
Dear *********************************,
Thank you for contacting Microsoft Corporation regarding your account suspension. Considering the information you have mentioned, we have decided to create a new T3 for you to receive further assistance. Please allow between 5 to 7 business days for an agent to get in contact with you. Your new service request number is: **********.
We will monitor your case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/08/2023

Complaint: 20011468

I am rejecting this response because:
Within 30 minutes, Microsoft opened a case and closed it without my response or input. No resolution occurred.

Sincerely,

*********************************
Business Response
Date: 06/19/2023
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request ********, we see that our advocate ******** has been working with you on this issue. Upon checking, we were able to confirm the case has been resolved. Considering this information, we will be closing this complaint as theres no further action we can take.

We consider this complaint as closed and wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft didn't inform me that there was a 6-month warranty on my Xbox controller. Microsoft controllers are known to break easily. When my controller broke, Microsoft told me that they wouldn't fix it. I was forced $80.26 on a brand new Xbox controller from an authorized dealer.
Business Response
Date: 05/09/2023
HiWaboshi Nakihimba

Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding yourcontroller and warranty concern.

After further review, we did not find any previous service request by which we suggest contacting Xbox support if required,

Xbox.com or contact our Hotline: ************** for further assistance

Sincerely,?
Microsoft Corporation
Customer Answer
Date: 05/10/2023

Complaint: 20011064

I am rejecting this response because:
You guys are lying.

Sincerely,

Waboshi Nakihimba
Customer Answer
Date: 05/10/2023
From: ********************************** <**********************************>
Sent: Wednesday, May 10, 2023 6:34:17 AM
To: Info <**********************************>
Subject: Message from BBB.org
7006256076 That is the Service Request that Microsoft tried to pretend they didn't know about.

Sent from Waboshi Nakihimba **********************
Business Response
Date: 05/12/2023
Hi thank you for contacting Better Business Bureau.
Based on the previous service request 7006256076
We suggest you contact the person who handled your case for further assistance.

Sincerely
Microsoft Corporation.
Customer Answer
Date: 05/17/2023

Complaint: 20011064

I am rejecting this response because:
This response is unacceptable because Microsoft Employees ************* provide their names on phone calls. Microsoft is trying to avoid accountability as usual and their employees are incompetent.

Sincerely,

Waboshi Nakihimba
Business Response
Date: 05/19/2023
Hi thank you for contacting Better Business Bureau.

Based on the previous service request 7006256076
We suggest you contact the person who handled your case for further assistance.

Sincerely
Microsoft Corporation.
Customer Answer
Date: 05/23/2023

Complaint: 20011064

I am rejecting this response because:
Microsoft did not provide me the name of this person.

Sincerely,

Waboshi Nakihimba
Business Response
Date: 05/25/2023
Hi, thank you for contacting Better Business Bureau.

Based on the previous service request 7006256076
We suggest you contact the person who handled your case for further assistance.
Or visit Microosft.com to get support.

Sincerely
Microsoft Corporation.
Customer Answer
Date: 05/26/2023

Complaint: 20011064

I am rejecting this response because:

Sincerely,

Waboshi Nakihimba
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to place an order on Microsoft.com and keep getting an error. I have raised multiple support tickets and no one seems to be getting back to me about what is goin on. I have wasted a long time chatting and received no response from chat support either.
Business Response
Date: 05/09/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your order placement. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/02/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lately we are constantly getting these stupid, false emails from Microsoft Bing Ads demanding proof of my identity otherwise theyre going to shut down our ads. Ordinarily I would write this off as spam, phishing attempts, or fraud, but clicking on the links is real. Please urgently investigate and advise as theyre only giving ** until May 27, 2023 otherwise theyre going to shut down our ads.
Business Response
Date: 05/09/2023
HiRahul *********

Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding your Bing advertising concern.

In this case we kindly suggest you contacting the Microsoft advertising team,

Contact Us - Microsoft Advertising

******************************************************************************************************************************************************************************************************************************************

Sincerely,?
Microsoft Corporation
Customer Answer
Date: 05/09/2023

Complaint: 20007917

I am rejecting this response because it is a canned generic response without even dealing with or responding to the specific issues in the complaint.

Sincerely,

*****************************
Business Response
Date: 05/12/2023
HiRahul *********

Thank you forr contacting Microsoft Corporation via the Better Business Bureau, regarding your Bing advertising concern.

In this case as suggested please contact he Microsoft advertising team,

Contact Us - Microsoft Advertising

******************************************************************************************************************************************************************************************************************************************

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My HP laptop is less than one year old. Bit-locker has locked my laptop. I dont not know the Bit-locker ******* my lap top is completely useless garbage . I logged into Microsoft to find my device,, no luck says It does not recognize my email therefore cant find my device. I am in my mid 60s and cant afford this costly ridiculous frustrating situation. *At startup of a new device customer name address and phone as well as the identity of the electronic device is registered to promote free limited subscription and for warranty purposes. I purchased my laptop at ******* I have my receipt, reimburse or repair immediately.
Business Response
Date: 05/08/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.