Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,231 total complaints in the last 3 years.
2,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox Series X from ******* Financed through citizens. It was a roughly ~$850 loan and had 0% interest. This bundle was supposed to come with a 2 year xbox game pass ultimate subscription. My console did not. I called citizens who referred me to Microsoft on a chasing my tail game. I gave up on trying to claim what's mine and lost out on $250
Business Response
Date: 05/01/2023
Hi ******,
Thank you for?contacting Microsoft Corporation via the ,Better Business Bureau regarding your Xbox bundle purchase and subscription incident.
We suggest you visit Microsoft.com go to the section Xbox contact support and submit a request for a review to investigate further.
?
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 05/01/2023

Complaint: 19983103

I am rejecting this response because:
I no longer own the console and I had already followed those steps.
Sincerely,

*************************
Business Response
Date: 05/05/2023
Hi ******,
Thank you for contacting Microsoft Corporation via Better Business Bureau regarding your Xbox bundle purchase and subscription incident.
As indicated in a previous email, we suggest you visit Microsoft.com go to the section Xbox contact support and submit a request for a review to investigate further.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 05/10/2023

Complaint: 19983103

I am rejecting this response because:
I no longer own the console and I want my money back for the game pass ultimate
Sincerely,

*************************
Business Response
Date: 05/15/2023
Hi ******,
Thank you for contacting Microsoft Corporation via Better Business Bureau regarding your Xbox bundle purchase and subscription incident.
As indicated in a previous email, we suggest you visit Microsoft.com go to the section Xbox contact support and submit a request for a review to investigate further.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 05/15/2023

Complaint: 19983103

I am rejecting this response because:
I no longer own the console and I want the money back that was supposed to pay for the 2 years of ultimate in which I did not recieve
Sincerely,

*************************
Business Response
Date: 05/18/2023
Hi ******,
Thank you for contacting Microsoft Corporation via Better Business Bureau regarding your Xbox bundle purchase and subscription incident.
As indicated in a previous email, we suggest you visit Microsoft.com go to the section Xbox contact support and submit a request for a review to investigate further.

Sincerely,
Microsoft Corporation?
Customer Answer
Date: 05/22/2023

Complaint: 19983103

I am rejecting this response because:
I no longer own the console

Sincerely,

*************************
Initial Complaint
Date:04/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft teams Microsoft office I cancelled both accounts. No my friends are getting emails any one I contacted using the service is getting an email that my payment methods need to be updated. I terminated the service and owe to money. Stop trying to get me to reconnect stop trying to get me to update payment methods Emails ******************************* ********************** **********
Business Response
Date: 05/01/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox Series S on February 8, 2023 for my son's birthday on February 20, 2023. The Xbox suddenly stopped working but was under warranty so I sent it back to Xbox for repairs or a new replacement (since it broke after 3 weeks). Microsoft Xbox received the device for service, but when it was returned to me it still would not turn on. Microsoft said they had to try to repair it again. I sent it back for a second repair and received the item today but the device is still non-functional. I requested a new device since I purchased this item brand new, and they refused and said they would only offer "repairs". I have purchased games and subscriptions for my son to use on this device but it has not been functional (I'm losing money for subscriptions that I can't access or discontinue because they are within the gaming system which won't turn on). I am requesting a new device from ******************** and/or $400 to cover the replacement costs of the controllers, gaming system, xbox live membership, and online game purchases.
Business Response
Date: 05/01/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/02/2023

Complaint: 19982515

I am rejecting this response because: I want a new system or my money back

Sincerely,

*********************
Business Response
Date: 05/10/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Our team is working on a solution please keep in contact with our agent. Thank you
Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/12/2023

Complaint: 19982515

I am rejecting this response because: Microsoft Xbox S not only replaced my gaming with a refurbished item without my consent and they shipped it to a random address in another state. I was told that they need to obtain the missing item back from the wrong recipient and then theyll return that machine to me. This is unacceptable, we have subscriptions, games, and personal account information on the non-functioning machine . I am paying or have paid for games and gaming subscriptions that cannot be transferred or used by my family. In total Ive spent close to $400 on a machine that was only functional for 2.5 weeks. I want compensation in the form of a NEW gaming system, replacement of purchased subscriptions for Xbox live, and purchase of online games, etc If this cant be honored then I would like a **** gift card in the amount of $400

Sincerely,

*********************
Business Response
Date: 05/19/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm the case was closed without resolution. Considering this information, weve created a new support case. Your new service request number is: **********. Please allow between 5 to 7 business days for an agent to get in contact with you.

We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/23/2023

Complaint: 19982515

I am rejecting this response because:it doesnt resolve the issue of replacing the Xbox gaming system, subscriptions, and games, etc nor does it offer to compensate me for the loss. And the response isnt even addressed to me its addressed to some random unknown person and I have no idea what they are referring to.

Sincerely,

*********************
Business Response
Date: 05/29/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been assigned to the last support case we created for you. Please allow between 3 to 5 days for our agent to get in contact with you.We apologize for last response being addressed to another person, we made a mistake.

Regardless,we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/31/2023

Complaint: 19982515

I am rejecting this response because: I have not been contacted by anyone named *****, and its been over a month since you lost my device. I want a new system immediately.

Sincerely,

*********************
Business Response
Date: 06/06/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm our agent ***** had transferred your case for further assistance. We apologize for the time it has taken to get this matter resolved. We advise you to keep collaborating with our agents towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/21/2023
Help, I recently contacted your office and I was given an email address to correspond with since I didnt receive the email requesting my response. I am not satisfied and I still am out $400 for Xboxs error.
Business Response
Date: 07/05/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that the support case wasnt assigned correctly. We already contacted our agents so they can take ownership of the case and provide further assistance. We sincerely apologize for this inconvenience as we understand it has taken several time for you to get assistance, but please allow between 5 to 7 business days for an agent to get in contact with you.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/12/2023

Complaint: 19982515

I am rejecting this response because: its been almost 4 months and I still do not have the Xbox that you erroneously sent to the wrong address. Ive lost out on hundreds of dollars worth of games and online subscriptions, not to mention a $400 Xbox.

Sincerely,

*********************
Business Response
Date: 07/28/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase and subsequent warranty issues. As you're aware, Microsoft has reached out to you again and provided you with a new Xbox Series S, based on the experience you had and the issues you went through when seeking remedy for the issues with the device.
We have also promised to replace the lost time on your son's Game Pass Ultimate subscription.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/11/2023
I had to reach out to the ** Attorney General in order to get Microsoft to give me a new Xbox and reimburse the subscriptions, etc. after I filed the complaint I received a new Xbox, etc within a week.
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought a game from microsoft called grounded for my hp laptop because its a gaming computer. the game will load the screen to start the game but nothing after that. i have tried to trouble shot the game and my computer but nothing works. i contacted microsoft to get a refund and they denied they denied the refund i want my money back i am not going to have a game i can't even play on my computer. i had two online pc passes to play the game they refunded both of those and i cancled my xbox account this is ridiculous i should get refund for something i can not play!
Business Response
Date: 05/01/2023
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/02/2023

Complaint: 19981955

I am rejecting this response because:
I have already put in a request with the business before and was denied a refund. I want refund for the game it is ridiculous that I even had to put in a complaint with the BBB in the first place.
Sincerely,

***********************************
Business Response
Date: 05/10/2023
Dear ***********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. After investigating your case we see that the refund for your game was approved on 03/30/2023, refunds typically take from 3 to 10 days to show on your account.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Offered an advanced replacement service for faulty device after confirming with me the results of the troubleshooting steps and sent me the information about the serial number of new device and order number and said will send the tracking link. Been a month and neither I received the email with tracking information nor the device itself, contacted the support few times they either ignored us or said to contact the support again which leads to nothing. The support expierence is really frustrating, saw the ranking on BBB and it makes sense why the rating is so low for them. companies like this really should make their support more helpful or not exist at all.Ticket information: Case: ****************, serial number is **************, contact name is ***************************. I hope at least BBB will help their support to hurry up and at least do something. Thank you very much.
Business Response
Date: 05/01/2023
Hi *******,
Thank you for?contacting Microsoft Corporation via the ,Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
?
Sincerely,?
Microsoft Corporation?

Customer Answer
Date: 05/16/2023
Hello ******,

Yes, I would like to reopen the case.

Microsoft is not trying to solve the solution and just pasting the same text over and over forcing me to call their business support and can't help me via Email.

Business Response
Date: 05/18/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
Or visit Microsft.com to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/23/2023

Complaint: 19980678

I am rejecting this response because:
I already replied to the old support email. At this point you just wasting my time because all I hear is "Contact business support via email" over and over again, no actual solution I have ever received.
Sincerely,

***************************
Business Response
Date: 05/25/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
Or visit Microsft.com to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/30/2023

Complaint: 19980678

I am rejecting this response because:
I already replied to the previous email. They won't provide any solution to me over email and just wasting our time.
Sincerely,

***************************
Business Response
Date: 06/01/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
Or visit Microsft.com to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/01/2023

Complaint: 19980678

I am rejecting this response because:
Already responded to the email, nothing changed neither someone has contacted me to finish the repair request.
Sincerely,

***************************
Business Response
Date: 06/08/2023
Hi *******,

Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation. Or visit Microsft.com to get assistance.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an older computer and was trying to update my system from Windows 7 to Windows 11. After placing the order I tried to download the new program and an error kept popping up and would let me download it. I then tried to get a refund and their system would not allow me to do so. I have tried calling and cannot get a live person that can help me. The order number is ********** done on April 21, 2023.
Business Response
Date: 05/01/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My xbox one s controller does not calibrate when i update the software on the controller. The update software needs to be fixed. My controller has a slight drift, not much and it is always the same and equal when testing it to see if it is off centered. running the update is supposed to calibrate the controller thumbsticks and it does not do it anymore. I wonder if they are trying to force me to buy a new xbox or a new controller. the update use to work in the past. Microsoft might need to revert its software to an older version that works correctly.
Business Response
Date: 05/01/2023
Hi ***********************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller issues. A?senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
?
Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I no longer advertise with Bing/Microsoft and Bing/Microsoft no longer has my authorization to charge my card. Yet I cannot remove it from their system. I was most recently billed $13.37 nearly 8 weeks after the last transaction. After a few hours on chat I was told that this was a 'reconciliation charge' due to a 'spam bot' that impacted Bing/Microsoft. Yet consumers cannot ask for a refund when spam impacts their business, which is frequently does?After asking for documentation of the charges, I was told this would take a week to provide. Why is the documentation for what I was charged not readily available? How was I charged if it is not? Assuming the chat agent had limited outcomes, I requested a call from a superior, who after calling 5 times without being on the other line, finally actually connected the call only to tell me he has 0 information, and there is no one else I can speak to. **************** is absolutely horrible, and the business practices are questionable. I'd like my cards removed and a refund remitted for the arbitrary charges.
Business Response
Date: 05/01/2023
Hi ********,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. A?senior member of our Bing Team will investigate this matter and contact you directly in the next 24 hours to work toward a?resolution.
?
Sincerely,?
Microsoft Corporation?

Customer Answer
Date: 05/02/2023

Complaint: 19974656

I am rejecting this response because I was told someone would reach out, a ticket was created, and closed without anyone reaching out and certainly without closure.

Sincerely,

***************************
Business Response
Date: 05/05/2023
Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** we suggest you follow the instruction if provided or contact the person who contacted you and ask further assistance.
Sincerely,?
Microsoft Corporation
Customer Answer
Date: 05/10/2023

Complaint: 19974656

I am rejecting this response because no one has contacted me and no one has provided any backup on the charge whatso ever.

Sincerely,

***************************
Business Response
Date: 05/15/2023
Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** we suggest you follow the instructions provided or contact the person who contacted you and ask further assistance.
Additionally, you can visit this page / link for assistance.
Contact Us - Microsoft Advertising
*********************************************************************************************
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/17/2023

Complaint: 19974656

I am rejecting this response because: It takes hours to get ahold of anyone. I was told backup support would be produced, it was not. Ive been asked to 'reach BACK' out to someone who never reached out in the first place.
This is ridiculous.

Sincerely,

***************************
Business Response
Date: 05/22/2023
Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** As indicated. we suggest you follow the instructions provided or contact the person who contacted you and ask further assistance.
Additionally, you can visit this page / link for assistance.
Contact Us - Microsoft Advertising
*********************************************************************************************
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked numerous times for cancellation of this account with no resolution I have paid this through my checking account for three years now trying to cancel this. As I said no resolution. The last time they stated it was cancelled but have not stopped taking the money out of my accountI would like it cancelled and return of my money for the three years at least this company does not handle there accounts properly please handle this for me since I cannot get any results This month has already been deducted out of my account
Business Response
Date: 05/01/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged $15.93 every month for a Xbox live membership under the email ******************** that I was immediately locked out of as soon as I created it. The account was so new, no matter how many times I attempted to regain access by account recovery it was all denied. *** moved on from attempting to regain access. I dont think it is ethical to charge me for an account I cannot access. Every Xbox/Microsoft support representative I contact cannot help me. They all recommended I file a dispute. Ive been filing credit card disputes for a year, how long is this going to go on for? Ive changed my credit card number, but they can still auto-bill me? Isnt that amazing? According to bank representatives I need to cancel my credit card and change the bank associated with my card. How can this possibly be? Im looking to reach an amicable resolution. Please help. I have supporting documents I can provide via email. It will not load in form.
Business Response
Date: 05/01/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.